The Carwash Company  Reviews 

872
TrustScore 4 uit 5

4,0

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Beoordeeld met 1 van de 5 sterren

I have used the Belfry Redhill car wash before without any trouble but this time I was told my car had grown and was now a LARGE car and therefore cost £6 more than previously. I was told cash only de... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Honestly I’ve had my car cleaned once every month consistently. We stopped in at the oracle reading whilst shopping and the car was insanely cleaned and looks amazing. Thank you Shamir and team, great... Toon meer

Beoordeeld met 5 van de 5 sterren

First time using this car wash and I’m genuinely impressed. I went for a full interior clean and the car honestly looks and feels like new again. The guys were very professional, friendly and cle... Toon meer

Beoordeeld met 5 van de 5 sterren

Another excellent experience. We wanted the car thoroughly cleaned inside and out in order to sell it and the guys did an amazing job. It has been completely transformed from a very grubby old car use... Toon meer

Bedrijfsgegevens

  1. Autowasstraat

Geschreven door het bedrijf

We are The Carwash Company, market leaders in hand car washing and valeting. Our locations cover the length of the country, from Inverness to Southampton, and we are adding new locations all the time.


Contactgegevens

4,0

Goed

TrustScore 4 uit 5

872 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 97% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

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4,0

Alle reviews

(872)

288 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Honestly I’ve had my car cleaned once…

Honestly I’ve had my car cleaned once every month consistently. We stopped in at the oracle reading whilst shopping and the car was insanely cleaned and looks amazing. Thank you Shamir and team, great service. Highly recommended! We live in twyford area and will be coming here from now on!

12 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

My car looked brand new!

I used the car wash in the Red Car Park at Meadowhall and the service was fantastic. My car looked like brand new - immaculately clean and the guy who did it was lovely, really polite, friendly and great at his job - thank you, I’ll be back again. Highly recommend!

9 september 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Braehead - unacceptable

I visited the Braehead branch on Sunday and paid for the Deluxe Car Wash. Unfortunately, the overall result was disappointing. The cleaning itself was mediocre – for example, the inside of the windscreen was left smeared.

My main concern, however, was that a member of staff connected their own phone to my car’s Bluetooth system in my absence and without my permission. Whatever they did caused my infotainment system to lock up.

I’m sure this was probably done for the convenience of the staff member to play music, but that isn’t the point. A customer’s vehicle is private property, and there is no justification for pairing a personal device without consent. As a customer, I have no way of knowing what access was gained or what personal information may have been available through that connection. That uncertainty alone makes this completely unacceptable.

Before posting this review, I emailed the company to give them the opportunity to investigate and respond. Unfortunately, I received no acknowledgement or reply, which is why I’ve decided to leave this review instead.

I hope management takes this seriously, as it raises concerns about staff training, customer service, respect for customers’ property, and data privacy.

6 september 2026
Review zonder uitnodiging
Logo The Carwash Company

Antwoord van The Carwash Company

Good morning Martyn,

We’re sorry to hear about your experience at our Braehead branch and we apologise that Sam had not yet replied to your email to him on 7th September, he is currently away on annual leave.

Firstly, we apologise that the Delux Car Wash did not meet the expected standard, including the inside of the windscreen being left smeared.

We also want to reassure you that our staff member cannot gain access to your personal information by connecting their phone to your car’s Bluetooth system.
However, connecting a personal device to a customer’s vehicle without permission should never have happened, regardless of the circumstances, and we apologise for this.

We take your concerns seriously and will be raising this with the branch management team to ensure our staff understand that personal devices must not be connected without permission.

One of our colleagues has now reached out to you via email following this so that we can discuss this further.

Many Thanks
The Car Wash Company Head Office Team

Beoordeeld met 1 van de 5 sterren

Belfry Redhill car wash…

I have used the Belfry Redhill car wash before without any trouble but this time I was told my car had grown and was now a LARGE car and therefore cost £6 more than previously. I was told cash only despite there being a card payment option available. When I asked for a receipt they didnt know how to generate one and tried ringing their Manager for assistance but rudely declined to answer their call.

7 september 2026
Review zonder uitnodiging
Logo The Carwash Company

Antwoord van The Carwash Company

Good afternoon,

We’re sorry to hear about your recent experience at Belfry Redhill. We appreciate you bringing this to our attention, particularly as you have used our car wash previously without any issues.

We understand your frustration regarding the change in vehicle classification and the additional charge, as well as being told that payment had to be made in cash despite a card payment facility being available.
We also apologise that our team were unable to provide you with a receipt and, most importantly, that you felt the way your concerns were handled was rude and unhelpful.

This is not the level of service we aim to provide. We will be reviewing what happened with the team to ensure our pricing, payment options and receipt procedures are clearly understood and that customers are treated courteously at all times.

Thank you for your feedback, If you could reach out to us at James@carwashcompany.org we will be able to discuss this further with you to find a resolution.

We hope to hear from you soon


Many Thanks
The Car Wash Company Head Office Team

Beoordeeld met 5 van de 5 sterren

Ivan at the Palace car park did a 10/10…

Ivan at the Palace car park did a 10/10 job. I’ve got one of those matt black coloured cars so no wax etc. The car now looks like new. Great service, great price. Also the location is perfect as car park was rammed today so a win win. I’ll be back.

6 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Super friendly

Super friendly. Efficient and I was pleased with the car wash.
This was at the palace car wash in harlequin.

6 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

Excellent car wash service!
I had my car cleaned at the Car Wash in the Red Car Park at Meadowhall, and I’m very happy with the result. Gabbier did an excellent job — he was friendly, professional, and paid great attention to detail. My car looked spotless and like new when he finished.

Thank you, Gabbier for the great service! I would definitely recommend him and will be coming back again. 🚗✨

5 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Professionalism

First time using this car wash and I’m genuinely impressed. I went for a full interior clean and the car honestly looks and feels like new again.

The guys were very professional, friendly and clearly took their time to do the job properly. Everything was cleaned to a really high standard and the attention to detail was excellent.

Extremely satisfied with the result and definitely worth the money. I’ll be coming back again and would happily recommend them to anyone looking for a proper, professional car clean. 5 stars from me! ⭐⭐⭐⭐⭐

2 september 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I recently visited the Car Wash in…

I recently visited the Car Wash in Bristol Cabot circus earlier last week Saturday for their platinum wash, on my Dacia but unfortunately, my experience was far from satisfactory. I was very disappointed with the quality of the exterior clean there was still visible dust left on the mirrors

The interior fared even worse. The cup holder was clearly missed and hadn't been cleaned at all, making it obvious it was overlooked. Furthermore, my car sustained damage to the interior during the wash

To add to the frustration, the owner initially tried to charge me more, claiming it wasn't the "right wash" for the job, only to eventually concede and provide the platinum service

Given the poor exterior finish, the missed interior details, the damage to my car, and the initial upselling attempt, I cannot recommend Car Wash Bristol. I will be back for a chat regarding the damage. Save your money and look elsewhere. THE PHOTOS WILL COME OUT TOO!!!

29 augustus 2026
Review zonder uitnodiging
Logo The Carwash Company

Antwoord van The Carwash Company

Good morning,

Thank you for taking the time to leave us your feedback following your visit to our site in Cabots Circus, Bristol.

We’re sorry to hear about your experience with us. We appreciate how disappointing it must have been to collect your vehicle after paying for a Platinum service and still find dust left on the mirrors, areas of the interior such as the cup holder missed, and concerns regarding some areas of concern on the interior of your vehicle.

We also acknowledge your concerns regarding the initial conversation about which service was appropriate for your vehicle. Customers should feel comfortable choosing the service they require without feeling pressured into additional services.

Please contact us directly with the details of your visit at James@carwashcompany.org and we will be happy to look into this further.


Kind regards,
The Carwash Company Head Office Team

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