Both drivers on outgoing and return journeys were polite and professional. We were picked up on time the drivers were very helpful in loading all our festival gear in the car and did amazingly wel... Toon meer
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I use Castle Cars regularly, at least once a week to the supermarket and then back home and for any other journeys I have to make. I have dealt with Castle Cars for many years and would not dream of... Toon meer
First time in years used Taxi to get too and from Gatwick. Excellent service arrived in time and loads of room for cases. Picked up from Gatwick no trouble and comfortable ride back home with Peter.... Toon meer
Perfect. I had a worrying early hospital appointment so booked a taxi. Text information confirmed he was on his way and taxi was waiting dead on time. Thank you. Great service and I will use again.
Bedrijfsgegevens
Geschreven door het bedrijf
We are a Tonbridge Based Taxi, Private Hire and Chauffeur business that has been trading since January 1995. We offer 4 to 8 passenger vehicles every day of the year, usually 24 hours a day. This is dependant on staff holidays etc for the period from midnight to 4am but if pre-booked can usually be accommodated. We will go anywhere, local or long distance and average over 200 airport transfers per week. We also offer an executive / wedding service in a suitable vehicle. Please call for details. All vehicles take cash or card payment, and we can also offer business accounts on request. Castle Cars has an excellent reputation for standards and reliability and has won many awards both locally and nationally including top 3 for 10 consecutive years winning in 2021 and again in 2025 of the Small Private Hire Company of the Year, given by Professional Driver Magazine. We are also a Times Small Business of the Year Winner, as well as several others. Our Google Reviews averaging 4.8 / 5 from over 1000 different passengers back up how well we are regarded by past customers.
Contactgegevens
Castle Cars Tonbridge Ltd, 11a Munday Works, Morley Rd, Tonbridge, Kent, TN9 1RA, Tonbridge, Verenigd Koninkrijk
- 01732 363637
- info@castle-cars.com
- castle-cars.com
4,8
Uitstekend
193 reviews
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Really excellent experience
Really excellent experience. Very friendly and professional driver, speedy pick up and good value for money. Would definitely recommend.
27 februari 2024
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Antwoord van Castle Cars Tonbridge Ltd
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Visit to Tonbridge
We visited Tonbridge for 2 days for a family funeral. We used Castle Cars on 6 occasions to get about from the Premier Inn we were staying in. On each occasion the drivers arrived on time, were very pleasant and very helpful and informative. An excellent service
23 februari 2024
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Antwoord van Castle Cars Tonbridge Ltd
Thank you for your kind words. I hope next time you use us will be in happier circumstances
Excellent service
Excellent service. Advised driver was on the way at least 15 mins before he was due. I always use Castle cars.
19 februari 2024
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Antwoord van Castle Cars Tonbridge Ltd
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Excellent service
Booking easy, confirmed immediately by text with tracking details, car arrived promptly, driver very helpful with my numerous bits of luggage.
20 januari 2024
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Antwoord van Castle Cars Tonbridge Ltd
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Antwoord van Castle Cars Tonbridge Ltd
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Southampton cruise transfer
Excellent, reliable and courteous. Pick up from Southampton cruise terminal was very prompt and straightforward. Excellent driver
18 januari 2024
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Friendly reliable and have a depth of…
Friendly reliable and have a depth of experience
9 januari 2024
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Antwoord van Castle Cars Tonbridge Ltd
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Good service
Efficient and easy booking, followed by text confirmation. Car waiting at station and driven home comfortably. Good service and value.
29 december 2023
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He arrived a few minutes early but that…
He arrived a few minutes early but that was fine by me. Driver was very friendly
12 december 2023
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Antwoord van Castle Cars Tonbridge Ltd
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Excellent service from Castle Cars, Tonbridge
We have used Castle Cars many times. Always an excellent experience; punctual, courteous and very helpful information by text on when the taxi will arrive, registration number of taxi, etc. Highly recommended.
11 december 2023
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Excellent, efficient service
Reliable, punctual and friendly service, plus booking was easy and efficient. The texts letting you know drivers are on their way or outside are really helpful too.
8 december 2023
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Highly Recommend
On time, super polite and waited until my appointment was over would highly recommend
8 december 2023
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Antwoord van Castle Cars Tonbridge Ltd
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Top class service
Reliable service as always plus flexibility when I had to switch terminals at Heathrow to visit lost property
Always our first port of call.
3 december 2023
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Excellent service
Excellent service. Always punctual and very friendly.
29 november 2023
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Antwoord van Castle Cars Tonbridge Ltd
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Excellent service.
Excellent service with good communication and easy to book.
Also very helpful when our arrival airport changed at short notice.
Would highly recommend and will use again.
21 november 2023
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Antwoord van Castle Cars Tonbridge Ltd
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We have used Castle Cars 3 times in the…
Excellent service! We have used Castle Cars 3 times in the last month or so and on each occasion the service has been brilliant. Thank you Castle Cars!
17 november 2023
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Excellent taxi company
Always a brilliant service.All staff are so helpful. Drivers always on time .
16 november 2023
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Very polite and prompt
Very polite and prompt, great service , will use again
11 november 2023
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Antwoord van Castle Cars Tonbridge Ltd
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Reliable, friendly and polite
Reliable, polite and friendly drivers. I always use Castle Cars to help get me to the train station on time
9 november 2023
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Antwoord van Castle Cars Tonbridge Ltd
Thank you
Service was good driver on time nice…
Service was good driver on time nice bloke but dam nearly £25 for a 15 minute journey is a bit much. More expensive the a london cabbie.
Thankyou for the reply, I dont deem the review as a harsh one, I’m pointing out the cost which isnt cheaper then a London cabbie a lot of my family are london cabbies my dad is a retired one.
I do have a business and as part of that I drive to clients so I need to factor in costs of that so I know what those costs are and don’t justify £25 for 15 minute drive. And as a client in you cab I’m only paying for my journey not for the driver to get back to his next job. Anyway journey was good driver was good I’m not changing my score as the price in my opinion is to high.
7 november 2023
Review zonder uitnodiging
Antwoord van Castle Cars Tonbridge Ltd
I am not sure what your journey was, where to, or what time, but our fares are set by Tonbridge and Malling Borough Council and are on a calibrated meter.
You also have to take into account that the driver also had to drive to you, and back afterwards, possibly another 15-30 minutes in total.
We have to pay VAT on the fare, a wage to the driver and fuel at over £1.60 per litre as well as buy and maintain the car, and run an office, pay staff, clean the car, and still try and make a small profit of only around 5%.
Sorry, I dont know what business you are in, but we all have to try and make a living, and we cannot even set our own rates, consequently we last had a fare increase 18 months ago (the first in almost 5 years) before the cost of living went through the roof.
To penalise us with what is essentially a poor review, given that our average is 4.8, is a bit harsh when you admit that the service was good, on time, and you had a nice driver.
Usually one would expect to pay more for the best quality in anything else but we manage to do it at the same price as everyone else.
I would estimate that your journey was over 7 miles for that cost. A 6 mile journey in London would cost between £28-36 according to the TFL tariff. The TFL tariff is £6.77 for the first mile then 3.37 per mile against our £5.40 first mile and £2.82 per mile.
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