Online account was easy to set up and was actioned quickly. Was also easy to transfer funds from other accounts into my new Castle Trust account. Email communication throughout the process was also... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I had to make 3 phone calls because I got stuck on several questions. Brilliant response, terrific patience. Thank you the three of you.
Bedrijf heeft geantwoord
Extremely Quick and Efficient Service from Castle Trust We approached Castle Trust on behalf of a client to remortgage a number of BTL properties. Initially Sammi Gilbank and Cheryl Bonner were ver... Toon meer
Bedrijf heeft geantwoord
As time goes by it becomes easier to develop the savings choice and the staff more experienced and helpful. regards Ivor Ross
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Castle Trust Bank was launched as 'Castle Trust' in October 2012, and in June 2020 we became Castle Trust Bank – a fully authorised UK bank. We’ve offered fixed-term, fixed rate savings accounts to existing customers since the end of 2020, and launched online savings accounts to new customers in August 2021. Eligible deposits with Castle Trust Bank are protected up to a total of £120,000 by the Financial Services Compensation Scheme, the UK’s deposit guarantee scheme. We are also a provider of specialist buy-to-let, and property development mortgages.
Contactgegevens
Old Broad Street 25, EC2N 1HQ, London, Verenigd Koninkrijk
- castletrust.co.uk
4,5
Uitstekend
1K reviews
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Still waiting for transfer from Tembo…
Still waiting for transfer from Tembo to be completed.
27 april 2026
Antwoord van Castle Trust Bank
Thank you for your review. Some ISA Transfers take a little longer than others depending on the process used by the transferring scheme, we hope to complete your transfer shortly.
Very easy from start to finish
6 april 2026
Antwoord van Castle Trust Bank
Thank you for leaving your review.
I was looking for a trusted bank with a…
I was looking for a trusted bank with a good fixed rate ISA and a good friend advised my wife and I to look at Castle Trust. I was impressed with their top rated fixed ISA and also how simple it was to apply and be accepted.
9 april 2026
Antwoord van Castle Trust Bank
Thank you for your review.
Antwoord van Castle Trust Bank
Thank you for your positive feedback
I am disappointed that i have not been…
I am disappointed that i have not been given the higher rate on my new cash isa as by the time of maturity of my savings account a higher rate was offered which i feel should have been offered to me.
24 maart 2026
Antwoord van Castle Trust Bank
Thank you for taking the time to leave a review and we’re sorry you’re disappointed about our interest rates changing.
Our interest rates can increase or decrease at short notice particularly in the current environment and our customers can move into the higher rate if this happens within their 14 day cooling off period and they contact us to request the change.
After service u
I did not like the after service with the rep or the Manager.Not helpful at all
20 april 2026
Antwoord van Castle Trust Bank
Thank you for taking the time to leave a review.
I understand that your concerns have been addressed and resolved directly, but please feel free to contact our team at savings@castletrust.co.uk if you need any further assistance.
Antwoord van Castle Trust Bank
Thank you for leaving your review
Antwoord van Castle Trust Bank
Thank you for leaving your review
Antwoord van Castle Trust Bank
We're pleased you found the process easy, thank you for your review
Easy to use system Competitive rates.
26 april 2026
Antwoord van Castle Trust Bank
Thank you for leaving your review
Efficient admin but exceedingly poor interim interest rate
I had applied to transfer my maturing Castle Trust ISA to Virgin Money but this was delayed by Virgin and I ended up reinvesting in a new Castle trust ISA.
Transfer efficiently handle by Castle Trust but I am very disappointed in the 0.1% p.a. interest rate in the Castle Trust Maturity Holding Account during the 4 day delay.
Following the reply from Castle Trust I looked at the terms of their current fixed terms ISA which onclude the following in the section on the Maturity Holding Accounts: '
What is the interest rate?
The interest rate is variable and may change during the life of the product. Please refer to the latest Summary Box at "link" for available interest rates on Maturity Holding Accounts. '
I have looked at the Summary Box for current ISAs and there is no interest rate on Maturity Holding Accounts included.
24 maart 2026
Antwoord van Castle Trust Bank
We're sorry that you are disappointed with our Maturity Holding Account rate. This account is designed as a temporary account to hold funds whilst awaiting an instruction to reinvest (if no instruction to do so is received before the account matures), or whilst awaiting a request to transfer away to another provider. We're unable to extend the Fixed Rate that was payable beyond the maturity date. We're pleased that we were able to reinvest your savings quickly once you decided not to transfer to Virgin Money.
Not the clearest website
It is very difficult navigating your website and folloiwng a clear path to establish an account. I have done this many times in the past and still find it unintuitive.
30 maart 2026
Antwoord van Castle Trust Bank
Thanks for leaving your review - we're sorry that you have found the website difficult to navigate. Should you wish to open another account in the future, once you are on the Savings page you can select your chosen account from the list of available Savings accounts using the 'Learn more and apply' button, after which you can click the 'Apply Online' button once you are ready to proceed.
I have just recently joined Castle…
I have just recently joined Castle Trust and I have had when ringing for information very good and helpful answers too my question.
14 april 2026
Antwoord van Castle Trust Bank
Thank you for your review, we're pleased you're happy with the service we provide.
…Excellent customer service.
No problem very easy website to navigate. I am very happy with the service.
23 maart 2026
Antwoord van Castle Trust Bank
We're pleased that you found the website easy to navigate.
Antwoord van Castle Trust Bank
Thank for for your review, we're pleased you found the process easy.
Quick and easy set up and transfer from…
Quick and easy set up and transfer from current ISA
10 april 2026
Antwoord van Castle Trust Bank
Thank you for leaving your review.
Easy moving my isa
15 april 2026
Antwoord van Castle Trust Bank
We're pleased you found the process easy.
Very easy to open an account and the…
Very easy to open an account and the transfer in of my previous ISA was handled quickly and seamlessly. Good rate on offer too.
27 maart 2026
Antwoord van Castle Trust Bank
Thank you for saving with Castle Trust Bank!
I requested an ISA transfer which…
I requested an ISA transfer which should be in progress.
You're not keeping me informed but you've already sent two requests to rate your performance.
16 april 2026
Antwoord van Castle Trust Bank
Thank you for taking the time leave a review and we’re sorry you don’t feel you have been kept informed of the progress of your ISA transfer.
We send an email the day after the account is opened to help set expectations on how long the process might take and send confirmation once the transfer has been successfully completed.
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