Cell C Reviews 

Absolutely trash service. I contacted them 4 times having to make multiple tickets for one problem. I advised that I was having my information stolen and that my own number was calling me (shouldnt be possible) and they advise me that its just 'spam'. Please explain to me how someone calling me on my own damn number is spam. They are useless

Case number, 609040424 for cell c , so youll can help faster, service is so delayed and poor at cell c
I have logged a complaint on helloPeter, for cell c deducting funds from my account..and now I have to wait for the correct amount to be refunded to me. What qualifications does the staff have working there that are unable to allocate funds correctly and then deduct incorrect amount from me..i have not had any feedback. I must be the one to follow up all the time. Cell c have no decency to escalate the matter and refund me , as if I am sitting on millions of money to take me through the month.
Youll service is absolutely pathetic, worse cell provider ever. And i will never upgrade again with youll in the future..

And I guess to get a response on this email , I have to wait 14 days

Useless provider for 2026, going on to 2027

I bought airtime twice and it was gone whereas I had data in my phone using Telkom ,the agent was helpful but as a company of this caliber am very disappointed that your mistakes is our mistakes and we know so far that the customer is right but this is a robbery where as employees of cellc or management why do other networks succeed more than you that either you wont copy or follow what being working you change a lot that isn't needed and I will not recommend anyone and many people complain I bought a Sim new and airtime just goes why other networks dont do that until I as the user select am using or not thats poor performance in customer service I mean why even on the listing of the Sim why dont it is not written for me to the out of bundle spend control on a new Sim,but all goes to the agent for her work she did good album failed by management or technical issues that appeared but not taken seriously because people dont normally rate these companies

I am lodging a formal complaint regarding Cell C's continued attempts to debit an account that was cancelled and settled in full.
Prior to relocating abroad, I followed all the required procedures to cancel and close the account. I ensured that all outstanding amounts were paid and received confirmation that the account had been settled and closed. I acted in good faith and complied with every requirement requested by Cell C.
Despite this, Cell C has continued to pursue alleged outstanding amounts and has even attempted to debit funds from the bank account after the account was cancelled and paid in full.
What is even more frustrating is that Cell C has repeatedly been informed of the cancellation and settlement. Documentation has been provided, proof of payment has been supplied, and multiple attempts have been made to resolve the matter through the proper channels. Yet, instead of correcting the error, Cell C continues to insist there is an outstanding balance.
The lack of attention given to the evidence submitted is shocking. It appears that no proper investigation has been conducted, and customers are simply expected to continue defending themselves against claims that have already been disproven.
As a result of Cell C's actions, I have been forced to spend unnecessary time and effort addressing a matter that should have been resolved long ago. I am now being subjected to further charges, interest, and collection-related communications despite having fulfilled all my obligations.
I demand that Cell C:

Immediately stop all collection and debit attempts.
Correct its records to reflect that the account was settled in full and cancelled.
Reverse any incorrect charges or interest levied.
Provide written confirmation that the matter has been resolved.
Ensure that no adverse information is recorded against my name.

This experience has demonstrated an alarming lack of competence and customer service. Customers should not have to repeatedly prove that an account has been paid and closed while Cell C continues to ignore the facts.
I expect a prompt response and a full resolution to this matter.
Disappointed and frustrated customer.

Tried twice to do a SIM swap with the help desk.
I give up
The agent tried very hard but her systems failed her. OTP did not work , either system is broken or she typed it in wrong.
Now am locked out for 24 hours.

Called Cell C support, just 2 rings and Kagiso Motale answered and gave me articulate and excellent assistance.Kudos to her!

The Highly & amazing networking importen more improvement,

25 June 2026

THEFT???? FRAUD????

Once again CELL C has taken money from my account which was cancelled in March 2026.

I called customer care who told me that I had requested a cancellation in May. I DID NOT REQUEST ANYTHING IN MAY

I AM INFURIATED BY THE INCOMPETENCE AND DISHONESTY of CELL C agents. They are ste@ling my money which is fr@ud and theft!

I WANT MY MONEY BACK AND I WANT TO SPEAK TO A MANAGER AND NOT A CALL CENTRE AGENT THAT DOES NOT HAVE ACCESS TO A FINANCIAL SYSTEM

I am a pensioner and to have R1100 deducted from my account AGAIN, and the frustration and inconvenience of dealing with Cell C is unbearable

Been using Cell C since 2016 mind due same number. I was updated about everything
But now I nolonger get the update when the network goes down and no longer updates us on when we running out of data you just get that 0mb message can’t even buy anything with stickers this days

We made a payment to Cell C via Easypay. The money was apparently paid over to Cell C, although they say nothing was paid to them. Easypay cannot give us any proof that the money has been paid over and to whom. Now we are sitting with an outstanding account, and R3600 that is just missing, and nobody is taking responsibility.

I would most certainly not advise anybody to make use of the Easypay option to settle accounts. Choose another method to ensure the money reaches the recipient and is credited to your account.

Cell C keeps referring you from one department to another, with everyone either not responding or saying it's not the correct department, even though you were just advised to contact them?

The customer service in Cavendish square is beyond amazing. Michaela goes over and beyond her job and deserves a medal.
Will definitely recommend them.

I am extremely disappointed with Cell C's tariff migration process. When I changed my tariff to Home Connecta, there was no clear explanation of the limitations or that I would not be able to switch back to a normal mobile tariff on the same number. Had this been properly explained, I would never have made the change.

After contacting customer service, I was informed that the only way to return to a normal tariff is to get a completely new SIM card and number. Even a SIM swap would not solve the issue because the tariff remains linked to the number. This is highly inconvenient, especially when a phone number is connected to banking, work, family, and numerous online accounts.

Customers should have the flexibility to change tariffs without being forced to lose their numbers. Cell C needs to provide clearer information before tariff changes and offer a reasonable migration path back to standard mobile packages.

Very disappointed with this experience.

Most dissatisfied customer care and service was up to no good. Went twice to CellC yesterday after my phone did a software update and completely locked my phone. Could only do emergency calls. They said I must wait for the time out on my screen and come back. When I went back, they said they don't have a technician to assist me. I went to Vodacom, just opposite of Cell C, they were able to assist me, they had to factory reset/wipe my phone. Something that Cell C employment could have done. Costed me R650.00 at Vodacom! This is a disgrace for customer service from Cell C! I would never recommend Cell C to anyone!

They took R28 of my airtime when l called them they said l used it as data while l had data 👎

I had an amazing service at Cell c Somerset mall today the service provider was so friendly and very helpful 👌 😀 she has assisted me with my data contract and she explained to each and every question I had regarding phones and plans they had 🙌 Thank you so Much Nomaphelo keep up the awesome work 👏 💯

Bought an esim which was never activated. I wrote and called the customer service multiple times, went to stores... no solution was found and no refund was done. They are useless and it is a rip off as I paid for a service that I never got.

I am actually glad that i had to block my number with cell c, after this experience i will be moving to a new network provider. Cell C has always been useless

In my life i have never worked with such incomponent people,they treat you like they doing you a favour being there.cant wait for my contract to expire so i can move to another service provider and this after being with them.for over 10 years.

I applied for the 200gb simcard for 300 but recieved a debit order for 550 and they still do t want to refund me

What is this that I'm being called 15 times a day, 1 to twice a week. Ive never had a simcard or anything related to Cell C. Can not attach screenshots otherwise i would. Not happy with this and always calling when im working night shift