Cellys Reviews 

Had my hair coloured again today at cellys tess is the lady who does it for me very friendly makes you feel very welcome .thank you I'm very happy with my hair .

Terrible dreadful horrible hair cut!!! Nothing like I asked for! Bristol Broadmead branch, advertising £19.99 charges £35 for a dry haircut without a wash! Huge con! Don’t do it to yourself, there are plenty of decent hairdressers, I came out of this one worse than before I went in literally in tears. 🥲💔

Went for wash and blow dry. When coming to dry my hair hairdresser said he was unable to do a curly blow (which should’ve been made clear at the beginning) but proceeded to say he could curl my hair with straightners, which he also said he had actually never done before. Filled with little confidence the hairdresser continued burnt the ends of my hair to the point where it became matted. So after crying in the salon and then going home to further inspecting the damage I had to cut half my hair off because of the damage no hair mask was going bro save it. In theory my point is stay clear. The girl sat next to me complaining about her hair colour should’ve been a clear warning to me

Went to cellys poole today my hair was looking very dull and in a bad condition. A lovely new stylish Naz gave me new highlights re done my roots. I left feeling very happy and would recommend Naz.

‼️Avoid this hair dressers‼️

I had an appointment Tuesday for my roots to be done (just the bare front of my hair was bleached) and my sister was the same, the lady worked there sat me and my sister in the chair and as we made it very clear what we wanted done she turned our hair from blonde to green, blue, yellow and grey putting toners on I told her the toner was burning my head she blew on me and told me it’s fine my hair was getting worse the more so was doing it the boss came in and told us to come back tomorrow as there’s a hair colour lady coming in and promised she would fix it so me and my sister went in and the lady told us she couldn’t do it till later on so we left and came back when we did she then proceed to tell us she’s not touching our hair there’s not another hairdresser hat will correct another stylist work I am mortified !!!

In November of 2023 I visited Cellys hair dressers in Gravesend as they are open on a Sunday. My hair was desparate for a colour and trim. The guy who I assumed was the boss came over and looked at my hair and then gave me a quote of £175!! I looked at him and said are you joking? he then said thats the price, but I said no its too expensive as I have never in my life paid that amount of money for my hair. He then said £120. Even this amount was far too high, but because I was so desparate to get my hair done I reluctantly agreed. He then went to mix up the colour and started putting foils in my hair. When the colour was rinsed off, he said I needed a toner which stung my scalp. Instead of him rinsing it off straightaway, he said, dont worry the stinging will stop soon. Then he did a fairly decent cut and blow dry. I left there £120 out of pocket. I have since gone to Cellys in Bexleyheath where I have been going for many years and told them what I paid and they were horrified and said I had been "robbed". I will never visit the Gravesend one again and urge others not to either. It clearly states on the door how much each treatment is. At the Bexleyheath one, I paid £59 for two colours and cut and blow dry. I felt at Gravesend that they probably thought a middle aged English woman would be a bit of a walk over and all they did was speak in their own language which is RUDE! I was totally ripped off and robbed. Maybe he thinks hes Vidal Sassoon! Never again! I hope they go bust.

Another visit to the Bexkeyheath branch and another fantastic cut by Jaye. Every time she has listened to what I wanted and always delivered.....helping me grow out my coloured hair to natural grey. Cuts are always perfect. Highly recommend.

An amazing team of hard working girls.. They should be rewarded for what they do.... Especially Emma..
Wouldn't go anywhere else..

Katie @ the Exeter branch did a fantastic job today! Not only did she seem very professional and thorough with dying and cutting my hair, but she also was great to talk to and I felt understood and cared for as a customer and human being overall. The end result looked amazing and I cannot recommend her services highly enough!

I had a full head of highlights colour cut and blow dry. I am so pleased with the results !! Excellent customer service and came away feeling a fabulous ! Thanks so much .

Recently I have visited salon with my daughter. It was first time visit for her in the salon so she was a bit nervous but Iwona make the appointment much more pleasant and my daughter hair was amazing. She was very pleased.
Thank you. Will definitely come back again.

I went to the Weston Road Brighton branch. It was a very bad haircut. The male hairdresser's hands were shaking while cutting, he took ages before each cut and kept changing his mind and brushing again. He told me he had worked there for 2 years. When I got home and saw the total mess he had made of my hair, I emailed the company on the contact page. I have emailed several times asking for someone to call me to discuss it. There was no working phone
number. Nobody has got back to me. I know its cheap but I expect a good basic haircut. Customer Service is non existent. Do not risk this company who have disregard for customers. Candida, Brighton

Went in to the Hemel Hempstead branch and the lovely hairdresser called Maya served me. I had the root package and some highlights done . I was very happy with the results and she was very patient with me when cutting my fringe cutting a small bit at a time so I had the correct length that I wanted. Hopefully she will still be there when I come back again.

Went to go in and get my hair cut m, but didn’t go in because sitting in one of the chairs was a customers getting her hair done vaping away, didn’t think you was allowed to vap in side any more and also I have lung cancer so I do want to come in, I don’t think it’s very professional for you to aloud people to vap when your in a close environment with other customers around

Thrilled with my hair cut today by the lovely Polish lady who is new to the team. Sorry I can’t spell your name. I’m 72 on Sunday, walked out of Celley’s Crawley looking 35! Thank you.😊🙏

The last time I went to Cellys, I had my hair washed and trimmed. No problem at that stage.
I became ill, I'm a diabetic, and started to to have a hypo. Me sensor alarm went off, to notify my sugar level was drop.
The hairdresser noticed I was having problems, and she helped me.
But I was still struggling to raise my sugar level.
I went to the front desk, and explained to the gentleman that I was having a medical emergency, he didn't even put his phone down, he turned to the assistant and becken her to come to the desk. He carried on talking on the phone, but luckily the assistant who helped me before, saw I was still struggling with getting my sugar level back to normal, came back over to help me.
After a while I was back to normal sugar level, and my son arrived to help me out.
So if you have a medical emergency, do not ask the gentleman at the front desk, just get a assistant to help you!

Fantastic as always! Mia did an amazing job on my hair! And as an added bonus I got the VIP treatment of a trukish head massage from Ali. Thanks all, very grateful for your amazing customer service and my fantastic hair cut!

Cellys Poole great place talented pleasant staff good expertly round all staff friendly very pleased with a perfect cut and colour ty Monica

I, had my hair cut and highlighted by Paige at Taunton this morning and am delighted with the result, excellent customer service as well

Went to Cellys and within minutes was having my haircut, explained to the hairdresser Zaza what I wanted and he did a brilliant job. I was very satisfied with my haircut and the professional way I was dealt with by staff.

Brilliant.