Without going into massive story I had a massive problem and situation I spoke with guy called Liam an the whole thing was sorted within couple of hours, great communication and even better outcome th... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
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Lees wat reviewers zeggen
Worst insurance company on the, your calls never get answered, you get sent to so many different call handlers, no customer service I currently have a claim with them for 2 years running no reply as y... Toon meer
Bedrijf heeft geantwoord
“I just wanted to leave a quick review to say how helpful Melanie has been throughout everything. She has been such a good assistant over the phone — always polite, clear, patient, and really took t... Toon meer
Bedrijf heeft geantwoord
Absolutely fantastic service used to be very hard to answer call but now it’s still in a straightaway no waiting them improve a lot
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Clegg Gifford is a respected Lloyd’s broker with a national reach, proudly serving clients since 1968. We bring decades of experience in the motor trade sector, paired with a client-first approach to insurance. We’d love to hear from you! Your reviews help us grow and improve, so please share your experience. If something hasn’t met your expectations, please contact us at complaints@cginsurance.com— we’re here to help and committed to finding a solution. Your satisfaction means everything to us!
Contactgegevens
100 Kings Rd, CM14 4EA, Brentwood, Verenigd Koninkrijk
- cginsurance.com
3,9
Goed
322 reviews
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
My renewal notice came in plenty of…
My renewal notice came in plenty of time for me to review. The quote was very competitive and the renewal dealt with very efficiently and without any problems.
1 december 2025
Antwoord van Clegg Gifford
Hi Peter,
We're happy to hear that you had a positive renewal experience. It's great to know the renewal notice arrived promptly, the quote was competitive, and the process was efficient. Thank you for your feedback.
COMPLAINT SUBMITTED
See complaint filed by account handler and written complaint submitted.
21 november 2025
Antwoord van Clegg Gifford
We appreciate your feedback and regret your experience. Our complaints department will review the filed complaint to improve our service and will be in contact with you in due course.
Rang them about amending my policy
Rang them about amending my policy, took all the info and then never got back to me
1 december 2025
Antwoord van Clegg Gifford
Hi,
We’re sorry to hear about your experience with our service. This isn’t the standard we strive for. Please contact us at complaints@cginsurance.com so we can address the issue and find a solution for you. We value your feedback and aim to improve.
Antwoord van Clegg Gifford
Hi Ben,
Thank you for your fantastic review! We’re thrilled you had a great experience with our insurance services. If you ever need further assistance, feel free to contact us. We look forward to hearing from you again!
My experience was this company very…
My experience with this company was very good very good customer service very good service my first year was this company they have a very good quality service the staff member very well trained very good with the customer. Many thanks to everyone.
30 november 2025
Antwoord van Clegg Gifford
Hi Omed,
We're happy to hear that you had a very good experience with us. We appreciate your kind words regarding our customer service, the quality of our service, and our well-trained staff. Many thanks for your positive feedback!
No reminder for quote well done but I…
No reminder for quote well done but I will try to find cheaper next time premiums have gone sky high
1 december 2025
Antwoord van Clegg Gifford
Hi Julie,
We appreciate your feedback. We recognise your concern about premium costs and are continuously reviewing our insurer panel to obtain competitive terms and prices.
Staff were prompt and responsive
Staff were prompt and responsive. One criticism was that it was rather laborious and expensive to add house guests to drive one of our cars for a week or so. Maybe that could be simplified.
10 oktober 2025
Antwoord van Clegg Gifford
We appreciate your feedback and are glad our staff was helpful. We continuously review our processes to simplify our processes and will ensure your suggestion is included. Thanks for your suggestion!
We have had very good correspondence…
We have had very good correspondence with our policy. Tony has been very helpful with getting everything sorted out.
3 november 2025
Antwoord van Clegg Gifford
Hi Sara,
We're happy to hear that our correspondence has been very helpful and that everything is sorted out to your satisfaction. Thank you for sharing your positive experience with us!
Friendly staff
Friendly staff
helpful to get the best insurance to meet my needs
Many thanks
1 december 2025
Antwoord van Clegg Gifford
Hi Neil,
We're happy to hear that our staff were friendly and helpful in finding the best insurance to meet your needs. Many thanks for your positive feedback!
very helping
5 december 2025
Antwoord van Clegg Gifford
Hi,
Thank you for your fantastic review! We’re thrilled you had a great experience with our insurance services. If you ever need further assistance, feel free to contact us. We look forward to hearing from you again!
Antwoord van Clegg Gifford
Hi Leo,
We’re sorry to hear about your experience with our service. This isn’t the standard we strive for. Please contact us at complaints@cginsurance.com so we can address the issue and find a solution for you. We value your feedback and aim to improve.
Providers are SOOO slow
I've been trying to resolve a small claim (<£700) for months now. I am thinking about giving up and paying for it myself.
12 december 2025
Antwoord van Clegg Gifford
Hi,
We’re sorry to hear about your experience with our service provider. This isn’t the standard we strive for. Please contact us at complaints@cginsurance.com so we can address the issue and find a solution for you. We value your feedback and aim to improve.
Easy to access and very efficient…
Easy to access and very efficient handling of my queries.
12 december 2025
Antwoord van Clegg Gifford
Hi Howard,
We're happy to hear that you found our services accessible and your queries handled efficiently. We appreciate your feedback.
Clegg Gifford years of efficient service
I have used Clegg Gifford for years, simple , efficient, no issues on renewal.
12 november 2025
Antwoord van Clegg Gifford
Hi Dave,
We're happy to hear that you've had a simple and efficient experience with us over the years. Thank you for your continued business and positive feedback!
Good price and easy to contact
12 december 2025
Antwoord van Clegg Gifford
Hi Steven,
We're happy to hear that you found our prices good and that we were easy to contact. We appreciate your positive feedback!
Been using Clegg Gifford for over 10…
Been using Clegg Gifford for over 10 years and never had any issues.
12 december 2025
Antwoord van Clegg Gifford
Hi Kevin,
We appreciate your long-term patronage and are so glad to hear that you've had a consistently positive experience with our services for over a decade.
Graet service
12 december 2025
Antwoord van Clegg Gifford
Hi Nicholas,
Thank you for your fantastic review! We’re thrilled you had a great experience with our insurance services. If you ever need further assistance, feel free to contact us. We look forward to hearing from you again!
Very helpful 👍🏼
1 december 2025
Antwoord van Clegg Gifford
Hi Robert,
Thank you for your fantastic review! We’re thrilled our team was helpful. If you ever need further assistance, feel free to contact us. We look forward to hearing from you again!
Antwoord van Clegg Gifford
Hi Paul,
Thank you for your fantastic review! We’re thrilled you had a great experience with our insurance services. If you ever need further assistance, feel free to contact us. We look forward to hearing from you again!
⭐️⭐️⭐️⭐️⭐️ 5-Star Review
⭐️⭐️⭐️⭐️⭐️ 5-Star Review – Outstanding Service from Rob Howard at Clegg Gifford
I would like to express my sincere appreciation for the exceptional service provided by Rob Howard at Clegg Gifford Insurance Brokers. Rob has been handling both my motor trade insurance and car jockey insurance, and the level of professionalism, expertise, and support he delivers is truly outstanding.
From the outset, Rob took the time to understand the specific needs of my business, ensuring that every element of my cover was tailored accurately and competitively. His knowledge of the motor trade sector is remarkable, and he consistently offers sound advice, clear explanations, and proactive solutions.
Rob’s communication is always prompt, efficient, and friendly. No question is ever too much trouble, and he goes above and beyond to ensure everything is handled smoothly—whether it’s renewals, adjustments, or resolving queries at short notice. His dedication has given me complete confidence that my business is fully protected.
I highly recommend Rob Howard to anyone seeking a reliable and professional insurance broker. His service has been first-class, and he is a true asset to Clegg Gifford.
12 december 2025
Antwoord van Clegg Gifford
Hi Ablu,
Thank you for your fantastic review! We’re thrilled you had a great experience with our insurance services. If you ever need further assistance, feel free to contact us. We look forward to hearing from you again!
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