The customer service was excellent all the way through the process of purchasing my new Napoleon BBQ! It started with chats with Chad and then the additional conversations with Laura. The delive... Toon meer
Bedrijf heeft geantwoord
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Correct part was available quickly at a reasonable price. Pickup up of part was hassle free. Would definitely use Chadwick and Hack for my BBQ parts needs.
Bedrijf heeft geantwoord
Weber SP-S-335 purchased recently. The folks at Chadwick's did a fantastic job with the purchasing process. The BBQ came into the store in a timely fashion, I drove down and picked it up. The folks at... Toon meer
Bedrijf heeft geantwoord
Service was excellent, product not so much....Arrived early, kept me updated on the delivery. I wanted a stainless steel carafe because the glass ones kept breaking this was the best deal I could fin... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Chadwicks & Hacks - the one stop shop for all your indoor/outdoor needs! With over 60 years experience we are THE go-to BBQ & Fireplace Store. Whether it's a new grill, fireplace, accessory, or even parts, Chadwicks & Hacks has you covered. We even have a certified team of professionals that can service gas lines, fireplaces, BBQs, small/large appliances, and much more! At Chadwicks & Hacks, quality is important; that is why we have the lowest prices and best selection of your favorite brands, such as Majestic, Napoleon, Regency, Valor, Dimplex, and more.
Contactgegevens
682 Fennell Avenue East, L8V 1V4, Hamilton, Canada
- 1-800-310-9831
- sales@chadwicksandhacks.com
- chadwicksandhacks.com
4,8
Uitstekend
2K reviews
Heeft 88% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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5 Star Customer Service
The customer service was excellent all the way through the process of purchasing my new Napoleon BBQ!
It started with chats with Chad and then the additional conversations with Laura.
The delivery was excellent and the guys were great
17 april 2026
Antwoord van Chadwick's & Hack's Fireplace & BBQ
Thank you, Paul! We’re so glad you had a great experience purchasing your new Napoleon BBQ. It’s wonderful to hear Chad and Laura were able to help throughout the process, and that the delivery team took great care of you as well. We truly appreciate the 5 stars—happy grilling! 🔥
Antwoord van Chadwick's & Hack's Fireplace & BBQ
Hi Kyle - you have been removed from the mailing list as requested. We always provide the option to unsubscribe at the bottom of each email as well.
Correct part was available quickly at a…
Correct part was available quickly at a reasonable price. Pickup up of part was hassle free. Would definitely use Chadwick and Hack for my BBQ parts needs.
14 april 2026
Antwoord van Chadwick's & Hack's Fireplace & BBQ
Thank you, Victor! We’re glad we could help you get the right part for your Napoleon BBQ quickly and make the pickup process easy. We really appreciate your support and look forward to helping with any future BBQ parts needs. Happy grilling! 🔥
worked great
17 april 2026
Antwoord van Chadwick's & Hack's Fireplace & BBQ
Thank you, Michael! We're so glad to hear that new switch for your Oster works well.
Antwoord van Chadwick's & Hack's Fireplace & BBQ
Thank you, Rob! We're so pleased that our team provided quick and friendly service with your online BBQ order. We know you'll have many years of great BBQ sessions ahead. Happy grilling! 🔥🔥🔥
Got what I wanted on time.
18 april 2026
Antwoord van Chadwick's & Hack's Fireplace & BBQ
Thank you, Robert! We're happy to hear that you received your Napoleon parts in good time. Happy grilling! 🔥
Antwoord van Chadwick's & Hack's Fireplace & BBQ
Thank you, Chris! We’re happy to hear everything went smoothly with your Napoleon griddle order and delivery. We appreciate your kind words about our communication and service. Happy cooking! 🔥
Antwoord van Chadwick's & Hack's Fireplace & BBQ
Thank you, Mark! We're so glad that your order arrived even earlier than expected, so you can enjoy every minute of BBQ season. Happy grilling! 🔥🔥🔥
Quick delivery and quality product !
14 april 2026
Antwoord van Chadwick's & Hack's Fireplace & BBQ
Thank you for the 5-star review! We're so pleased that our team shipped your order quickly, so you could get a jump on BBQ season. Happy grilling! 🔥
Responsive service department and…
Responsive service department and awesome technician - knowledgeable and friendly - a pleasure to deal with.
Highly recommend this company!
And - love the new (Canadian!) BBQ!
9 april 2026
Antwoord van Chadwick's & Hack's Fireplace & BBQ
Thank you, Nicola! We’re happy you had a great experience with our team and that Charles took good care of the setup at your home. It’s great to hear you’re loving your new Napoleon BBQ. We truly appreciate your kind words and recommendation. Happy grilling! 🔥
Good comms, delivery and product
9 april 2026
Antwoord van Chadwick's & Hack's Fireplace & BBQ
Thank you, Steve! We’re glad everything came together smoothly with your Napoleon built-in BBQ. We appreciate the 5 stars and hope you enjoy your new setup. Happy grilling! 🔥
Great experience overall
Great experience overall. Received the correct bbq parts and everything fit great! I would shop here again!
6 april 2026
Antwoord van Chadwick's & Hack's Fireplace & BBQ
Thank you, Craig! We’re glad the Broil King BBQ parts were a perfect fit and that everything went smoothly. We appreciate your support and look forward to helping you again whenever you need parts in the future. Happy grilling! 🔥
Great service!
31 maart 2026
Antwoord van Chadwick's & Hack's Fireplace & BBQ
Thank you, Kim! We're so pleased that Gary and the team have provided great service during your fireplace project. We appreciate you sharing your experience. Thanks again for the 5 stars!
Always have stock on the items I order.
Always have stock on the items I order.
Usually arrive within a few days
Will continue to order from them.
Note: please stop putting packing tape around the lids.
7 april 2026
Antwoord van Chadwick's & Hack's Fireplace & BBQ
Thank you, Marty! We appreciate your continued support and are glad your orders arrive quickly with the items you need in stock. We hear you on the tape — while tape is used to help prevent spills with liquids and spices during shipping, we’ll review this with our team to ensure it’s only applied when necessary. Happy grilling! 🔥🔥🔥
The part arrived quickly.
31 maart 2026
Antwoord van Chadwick's & Hack's Fireplace & BBQ
Thank you, Elizabeth! We're glad our team got your replacement part shipped across Canada quickly, so you could get your Lagostina pressure cooker back in business.
Authentic original Lagostina parts.
27 maart 2026
Antwoord van Chadwick's & Hack's Fireplace & BBQ
Thank you, AW! We're happy our team could provide the genuine parts to fix your Lagostina pressure cooker.
The company is simply wonderful I made…
The company is simply wonderful I made a mistake in my initial purchase and they were able to help me
1 april 2026
Antwoord van Chadwick's & Hack's Fireplace & BBQ
Thank you, Catherine! We’re glad we could help sort things out and get you the right venting pieces. Mistakes can happen, and we always do our best to help find a solution. We really appreciate your kind words and your support!
Antwoord van Chadwick's & Hack's Fireplace & BBQ
Thank you for the 5-star review, Greg! It's great to hear that your replacement Napoleon knobs arrived quickly, so you can take advantage of the good weather. Happy grilling! 🔥
Antwoord van Chadwick's & Hack's Fireplace & BBQ
Thank you, Howie! We're pleased that we could get your replacement part shipped out quickly, so you could get cooking again. We appreciate the 5-star review.
Fast an efficient
Really helpfull making sure my parts were correct top notch costumer servise
30 maart 2026
Antwoord van Chadwick's & Hack's Fireplace & BBQ
Thank you, TJH! We're so glad that our team could help you find the correct parts for your Traeger smoker. Happy grilling! 🔥🔥🔥
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