The customer service was excellent all the way through the process of purchasing my new Napoleon BBQ! It started with chats with Chad and then the additional conversations with Laura. The delive... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Weber SP-S-335 purchased recently. The folks at Chadwick's did a fantastic job with the purchasing process. The BBQ came into the store in a timely fashion, I drove down and picked it up. The folks at... Toon meer
Bedrijf heeft geantwoord
Correct part was available quickly at a reasonable price. Pickup up of part was hassle free. Would definitely use Chadwick and Hack for my BBQ parts needs.
Bedrijf heeft geantwoord
Service was excellent, product not so much....Arrived early, kept me updated on the delivery. I wanted a stainless steel carafe because the glass ones kept breaking this was the best deal I could fin... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Chadwicks & Hacks - the one stop shop for all your indoor/outdoor needs! With over 60 years experience we are THE go-to BBQ & Fireplace Store. Whether it's a new grill, fireplace, accessory, or even parts, Chadwicks & Hacks has you covered. We even have a certified team of professionals that can service gas lines, fireplaces, BBQs, small/large appliances, and much more! At Chadwicks & Hacks, quality is important; that is why we have the lowest prices and best selection of your favorite brands, such as Majestic, Napoleon, Regency, Valor, Dimplex, and more.
Contactgegevens
682 Fennell Avenue East, L8V 1V4, Hamilton, Canada
- 1-800-310-9831
- sales@chadwicksandhacks.com
- chadwicksandhacks.com
4,8
Uitstekend
2K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 88% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Truly exceptional experience
Truly exceptional experience, staff are friendly,knowledgeable and helped find the correct part that I required to finish the installation of a Napoleon gas insert fireplace.The faceplate was delivered promptly ,as promised, and fitted perfectly.
26 november 2025
Antwoord van Chadwick's & Hack's Fireplace & BBQ
Thank you for the 5-star review! We’re so glad our team could help you track down the right faceplate to complete your Napoleon gas insert installation. It’s great to hear it arrived when expected and fit perfectly. Enjoy your fireplace, and please reach out anytime you need anything else! 🔥
Quick and easy On-Line Gift Card
Your response was quick and the process of getting an online gift card was easy and straightforward. Kudos on making it look like a gift card.
30 november 2025
Antwoord van Chadwick's & Hack's Fireplace & BBQ
Hi Karen, thank you so much for the 5-star review! We’re so pleased to hear that the online gift card process was quick and easy, and looks good to boot. We truly appreciate you taking the time to share your experience and your kind words. Happy holidays!
Was a much better price to order and…
Was a much better price to order and pickup in Canada compared to US distributor.
14 november 2025
Antwoord van Chadwick's & Hack's Fireplace & BBQ
Thank you, Russell! We’re glad ordering your Napoleon BBQ parts from us worked out to be the best value. We appreciate the 5-star review and are here anytime you need parts again! 🔥
poor heat output
room 100' ft I have temp set at 24* & high blower , does not heat room adequately , Very poor fireplace , if I didn't have it installed in wall I would return
23 oktober 2025
Antwoord van Chadwick's & Hack's Fireplace & BBQ
Hi Karen - thank you for taking the time to share your feedback. We're sorry to hear that you're disappointed with heat output from your Napoleon Purview 50. Electric fireplaces are designed to provide supplemental heat, not as primary heat source. With any 120V electric fireplace, the maximum heat output is capped at 5,000 BTU, regardless of brand or model. In typical conditions, that level of heat is meant to supplement comfort in smaller rooms, but the real-world results can vary quite a bit depending on room insulation, ceiling height, drafts, exterior walls or windows, and where the fireplace is positioned in the room.
We do have other options that heat more efficiently, including infrared cabinet heaters like this one: www.chadwicksandhacks.com/products/konwin-cabinet-infrared-heater-1500w.
Please reach out to our team directly (sales@chadwicksandhacks.com) with any questions.
All good
Knowledgeable staff, fast shipping, what else can you ask for when online shopping.
12 november 2025
Antwoord van Chadwick's & Hack's Fireplace & BBQ
Thank you, Bob! We're so pleased that our team was able to help you get the right parts for your Pit Boss smoker quickly 🔥🔥🔥
Had great advice from Chad trough…
Had great advice from Chad trough online chat, super fast shipping! Definitely recommend Chadwick's and Hack's for all your backyard needs!!
19 november 2025
Antwoord van Chadwick's & Hack's Fireplace & BBQ
Thank you, Simon! We’re so glad you had a great experience chatting with Chad about your new Gozney Dome and that our team got your order shipped out quickly! We truly appreciate your recommendation. Enjoy the pizza nights! 🍕🔥
Antwoord van Chadwick's & Hack's Fireplace & BBQ
Thank you, Larry! We're happy to hear that your shopping experience was smooth and easy, from finding your new BBQ online to having Derek & the team deliver it to your home. Happy grilling! 🔥🔥🔥
Quick and easy delivery!
18 november 2025
Antwoord van Chadwick's & Hack's Fireplace & BBQ
Thank you for the 5-star review, Justin! We're pleased that our team got the parts for your grill shipped out so quickly, so you could get your Napoleon outdoor kitchen up and running. Happy grilling! 🔥🔥🔥
Prompt service and…
Prompt service and delivery.......product was just what we needed.....thanks
15 november 2025
Antwoord van Chadwick's & Hack's Fireplace & BBQ
Thank you, Arlene! We're so glad that we had the fireplace venting piece you needed, and that our team got it shipped out promptly. Stay cozy this winter! 🔥
Rowenta vacuum bags
I was very happy that you had the Rowenta vacuum bags that I needed, at a reasonable price. They were also delivered quickly. Thank you.
10 november 2025
Antwoord van Chadwick's & Hack's Fireplace & BBQ
Thank you, Jennifer! We’re really glad we could get those Rowenta vacuum bags out to you quickly and make the whole process simple. We appreciate the great review and are always here if you need anything else!
Quality BBQ Cover (Replacement for our Original)
Product we needed was in stock - it was only a replacement BBQ cover for our original Chadwick's & Hack's cover which has been great. Great service, knowledgeable staff and quality products.
10 november 2025
Antwoord van Chadwick's & Hack's Fireplace & BBQ
Thank you, Anne! We’re so glad we had the replacement BBQ cover in stock and that your original Chadwicks & Hacks cover served you well. We really appreciate your kind words about our team and products. Happy grilling! 🔥🔥🔥
Team was very helpful as I went back…
Team was very helpful as I went back and forth between gas and electric.
The purchase was a special order and there would be a delay in time. They met those timelines, delivered product on time.
6 november 2025
Antwoord van Chadwick's & Hack's Fireplace & BBQ
Thank you, John! We’re glad Dylan and the team could help you work through the gas vs. electric decision and find the right Valor electric fireplace for your home. We appreciate your patience with the special order and are happy everything arrived on time. Enjoy your new fireplace! 🔥
I tried to get information on a few…
I tried to get information on a few different barbecues. I was interested in purchasing from several companies. Some were better than others, but it wasn’t until I spoke to Gary at Chadwick and hacks. Did I feel totally taken care of, got the best deal I found and would absolutely recommend them highly!
6 november 2025
Antwoord van Chadwick's & Hack's Fireplace & BBQ
Thank you, Samuel! We’re so glad Gary was able to answer your questions, help you with your new Sedona BBQ, and make you feel fully taken care of throughout the process. We really appreciate your kind words and recommendation. Happy grilling! 🔥🔥🔥
You made it all very easy
You made it all very easy. Good advice on the sales side and delivery guys were great. On time and as promised. Made for a great gift. Thank you.
4 november 2025
Antwoord van Chadwick's & Hack's Fireplace & BBQ
Thank you, John! We’re so pleased that Sarah was able to help you select the right BBQ and that Derek and his crew provided a smooth, reliable delivery experience. We’re thrilled it made such a great gift. Enjoy, and happy grilling! 🔥🔥🔥
Bad experience with after sale service
Bad experience with after sale service. last time i buy there
2 november 2025
Antwoord van Chadwick's & Hack's Fireplace & BBQ
Christian — we understand you're frustrated, but your review leaves out key details.
You initially sent us a photo of your Acumen receiver showing the offset battery layout, and based on that, we directed you to the correct matching part with full product details, including part number, photos and specifications. We also advised you to confirm compatibility with Napoleon before ordering.
The part you received is the correct Acumen battery box. This was confirmed by our team and again by a competitor who stocks the same RCK-I kits.
Even though electrical components are final sale — clearly stated both in our emails before your purchase and on our site — we still offered an exception: a return if unopened, plus a discount on a replacement kit. That’s beyond what our policy requires, yet we offered it to help you move forward.
We stand by the accuracy of the information provided and the fairness of the options we offered. If you’d like to proceed with the return or a discounted replacement, we’re here to assist.
Antwoord van Chadwick's & Hack's Fireplace & BBQ
Thank you, Sebastian! We're pleased to hear that Dylan, Emil and the team provided great service with your new fireplace. Stay cozy! 🔥🔥🔥
Antwoord van Chadwick's & Hack's Fireplace & BBQ
Merci Erick! Nous avons été ravis de vous livrer rapidement votre nouveau four à pizza au Québec. Nous vous souhaitons de nombreuses et délicieuses soirées pizza! 🔥🍕
---
Thank you, Erick! It was our pleasure to get your new pizza oven delivered to you quickly in Quebec. We wish you many great pizza parties ahead! 🔥🍕
Antwoord van Chadwick's & Hack's Fireplace & BBQ
Thank you, Ron! We're so pleased that our team got your online order shipped out quickly so that you could get your fireplace venting in place. Stay cozy! 🔥🔥🔥
Painless Online Order
I purchased online and from the quote to shipment everything was handled quickly and stress free.
The selection of products is great and if I am purchasing more fireplaces I am looking here first!
15 oktober 2025
Antwoord van Chadwick's & Hack's Fireplace & BBQ
Thank you, Mark! We’re thrilled to hear your online fireplace purchase was such a smooth experience. Gary and the team were happy to help you find the right Napoleon model, and we truly appreciate your kind words. We’ll be ready to help when you’re shopping for the next one! Stay cozy🔥🔥🔥
fast and competitive rate for delivery
16 oktober 2025
Antwoord van Chadwick's & Hack's Fireplace & BBQ
Thank you, René! We’re so glad our team could get your Napoleon BBQ delivered quickly (and at a great price) to your home in Quebec. We hope you enjoy many years of delicious cookouts ahead. Happy grilling! 🔥🔥🔥
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