Chapter84 Reviews 50

Just received the fire truck,nothing like the picture and it comes empty and also in cheap bubble wrap not a lovely box as in picture,honestly save your money 💰😔

What an absolute rip off. Item was not in a presentation box as stated on the site.
The pictures of the item showed a full sized decanter but what arrived was no bigger than a potion bottle.
Completely false advertising!
Don't waste your money.

Received whiskey decanter...absolute cheap rubbish a lot smaller than any pictures they show on the website.possible worth a fiver at the most....don't waste your money purchasing anything from them.

Very disappointed with item.Looks nothing like photos. Looks cheap & nasty TOTAL RIP OFF. DO NOT ORDER!

Items are small, cheap and tacky that arrive in a polystyrene box. What you receive looks NOTHING like the items shown in the images. The item takes approximately 3-4 weeks to arrive........ from China! Scammers

The pictures on their website are misleading, what you get is nothing like in the pictures. They advertise as a UK company but are actually in China, when you complain and try to get a refund they say you have to pay for the return. The return is £25 and what you order is £27 so your out of pocket, when you say they have broken Tranding Standards Laws they say it doesn't apply to them. This company is a total rip off you have been warned.

Items received today, totally appalling quality nothing like the photos on website, not even worth 1 pound if you ask me , this sight needs taking down, bunch of fraudsters, not even worth returning items as cost to return to China will probably cost more than the item is worth. Do not buy

These products are not as advertised. They did not come in a presentation box and were simply wrapped in polystyrene and placed in a plain box. The glasses are cheap and tacky, very small, and can probably hold only around 300ml. The stickers are poorly placed, and they are not even worth £5 from a market stall.
DO NOT BUY THESE PRODUCTS they are absolute rubbish.
They also state that if you are not happy, you can return the item, but they do not tell you that they are based in Europe rather than the UK. Some parts of their policies do not comply with UK trading standards and consumer laws.
Another issue is that to obtain a refund, you must return the item to their sorting warehouse in China. They operate using a .co.uk email address and present themselves as "Chapter 84 London", leading customers to believe they are a UK based company.
This is extremely misleading and quite shocking.

Bought the DAD decanter for Father's Day and He's been showing it off ever since. Tasteful, not tacky. He loved it and I will be keeping an eye on what else they do

Wasn't sure what to expect ordering online But I was Pleasantly surprised. Packaging was really secure, arrived in perfect condition and looked far more expensive than it was. Will be back

Great bit of kit. ordered the Eagle and it turned up within the week, beautifully boxed. I have got a few decanters and this one genuinely stands out. The eagle sits on top of the stopper and it is really well executed. Pours without dripping too, which is more than I can say for some others

I would give this company zero stars! What i ordered and what i got is unacceptable! I ordered a skull decanter with loads of details on it and got a plastic skull that is the same some chilli sauce comes in. This i know as ive brought those before. Total scam its from China you won't get your money back!

This website is clearly someone working from their bedroom scamming people and making lots of money doing it!!!! Whoever it is DOES NOT HAVE ANY OF THE ITEMS!! They put prices of over £70rrp and make you think that buying for £29.99 is a bargain. STOP RIGHT THERE. You are putting YOUR money direct to their bank account, they are then going online and ordering item from china which costs less than half of what you pay them, they have uploaded pictures from the internet from other sites WHICH YOU CAN FIND JUST BY LOOKING on Google then have the item shipped directly to you from china.
The items are NOTHING like the pictures show, extremely poor quality and the sizes are less than half the size in pictures, they come wrapped in polystyrene and cardboard box.
DO NOT WASTE YOUR MONEY ON THIS FRAUDSTERS WEBSITE AND YOUTUBE NEEDS TO BE INFORMED AND THIS FRAUDSTER REMOVED PERMANENTLY.
IVE ALREADY EMAILED YOUTUBE CUSTOMER SERVICE.

This is the first time I have used this company and it certainly won't be the last, I ordered the ozzie osbourne decanter and it was exactly as shown, I ordered two by mistake, after one email it was sorted and the refund was back on my card the same day,the person who was emailing me was so helpful and very understanding so top marks for all your help

Bought elephant decanter with Jack Daniels motif shown full size arrived in cardboard box smashed no motif and must be 2 inches high Absolute con please don't buy

My Son is mad about Racing so I got him the Mustang decanter for Christmas. He was absolutely chuffed. It is clearly well made and not one of those cheap novelty things that falls apart. Would recommend without hesitation.

3rd time ordering from here now. Started with one for myself , then bought 2 as gifts. Never had a problem and the quality has been consistent every time. Good company.

If I could rate it a zero I would…

The product that arrived was nothing like what was advertised in size or decoration.

They offered a 15% refund or a full refund if we paid the postage to send it back, despite the fact they messed up and offer free delivery.

Steer well clear unless you wish to be taken for a ride.

Charlotte kept me informed and kept track of my parcel as I was worried it wouldn't arrive and it did arrive. Delighted

Awful. Received the ford mustang after 3 weeks. Totally underwhelmed, crack in the glass, half the size of sales image, cheap and nasty glass. Couldnt even put the stickers on straight.