The idea is ok, but the customer care does not give the assistance required. At the first meeting the seller told me only partially the layout of the platform, being not precise and confusing about p... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Charge automation as been a very reliable partner in our property management company since a few years now. They answer quickly when questions arise. We definitely recommend this programm.
We use chargeautomation to collect tax payments from our guests and also have them fill out a pre-check in form and collect arrival times etc. It works great and their customer service is very respons... Toon meer
Bedrijf heeft geantwoord
Die Leute von Chargeautomation haben da ein wirklich tolles Sytem für die Gästebtreuung entwickelt. Noch nirgendwo habe ich mehr und sinnvollere Einstellmöglichkeiten gesehen. Nachrichten werden... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
🚀 ChargeAutomation is a powerful platform that helps short-term rental hosts & hotels automate key operations, making guest management effortless. ✅ Seamless check-ins – automate guest verification & access. 💳 Hassle-free payments – securely process payments & deposits. 🛡 Chargeback protection – reduce fraud & safeguard revenue. 📈 Maximize upsells – boost earnings with automated extras. By handling these tasks automatically, property managers can focus on delivering amazing guest experiences while growing their business. Trusted by industry professionals, ChargeAutomation simplifies operations, increases revenue, and ensures a smooth experience for both guests & hosts.
Contactgegevens
Verenigde Staten
- support@chargeautomation.com
- chargeautomation.com
4,2
Goed
70 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Thank you Cathy!!!!!
After the walk-through received from Cathy, Charge automation has features that we can use and answered most of our questions. System has secret gem :)
22 december 2025
Review zonder uitnodiging
Not professional
Unfortunately, my experience with ChargeAutomation has been consistently frustrating.
Every single month I have to manually chase invoices. There is no reliable or automated invoicing process, and I often need to book appointments or send repeated reminders just to receive a basic invoice. This is unacceptable for a company operating in the payments and billing space.
As a business owner, I am legally required to submit VAT by the 20th of each month. ChargeAutomation is the only provider I work with where delayed invoices repeatedly put me at risk of late VAT filing. This month, the invoice was still missing even after the deadline.
The lack of process reliability, automation, and accountability creates unnecessary stress and wasted time. Instead of focusing on my business, I am forced to chase documents that should be generated automatically.
I strongly recommend improving invoicing automation and compliance processes. Until then, I cannot recommend this service.
21 december 2025
Review zonder uitnodiging
We use CA for about 2 years for our 50+…
We use CA for about 2 years for our 50+ properties and are very happy so far.
9 december 2025
Review zonder uitnodiging
very patient to walk through the…
very patient to walk through the process with me
11 november 2025
Review zonder uitnodiging
Dixie helped me a lot
Dixie helped me with the question; she was very knowledgeable and replied quickly.
29 oktober 2025
Review zonder uitnodiging
amazing customer support
Dixie was super helpful with any inqs we had!
29 oktober 2025
Review zonder uitnodiging
Reactivity and efficiency
24 september 2025
Review zonder uitnodiging
Antwoord van ChargeAutomation
Thank you, Laurie, for the 5 star review and for recognising our reactivity and efficiency. We’re delighted you had a smooth experience. Please don’t hesitate to reach out to us any time. Here’s to happier, revenue generating guests!
Cathy was very heplful
Cathy was very heplful, great support!
8 september 2025
Review zonder uitnodiging
Antwoord van ChargeAutomation
Thank you so much for your kind words! We're thrilled to hear that Cathy was able to provide you with great support. We'll be sure to pass along your feedback—she’ll really appreciate it! If you ever need further assistance, we’re always here to help.
Terrible customer service
Terrible customer service! Completely unreliable and only chatbots. If you're considering using this system, run away while you still can.
7 augustus 2025
Review zonder uitnodiging
Antwoord van ChargeAutomation
Dear valued customer, we’re sorry to hear about your negative experience. After looking into your case, it appears your account was locked due to overdue payments, which is why you were unable to access the service 6 days after your due date. We understand this can be frustrating, and our team is always available to assist with billing or account-related concerns through live support, not just chatbots.
At ChargeAutomation, we strive to provide reliable service and clear communication. If you’d like, please reach out to us directly via chat or email, and we’ll be happy to help resolve any outstanding issues.
Thank you for your feedback.
— The ChargeAutomation Team
I recommend the program
I recommend the program, everything is very accessible and useful.The support service works very fast, I wrote a question and Dixie answered me right away, gave me recommendations and explained to me what I wanted to know. everything is professional and easy, thank you Dixie-you are a professional
7 augustus 2025
Review zonder uitnodiging
Toyin helped us on time
Toyin helped me clarifying all the questions
3 juli 2025
Review zonder uitnodiging
Very useful
Very useful, using it since past 3 years, very good support
31 juli 2025
Review zonder uitnodiging
Scam
ps: Their reply to my review is a piece of trash. As even on their site, the booking has been cancelled (by the owner of the property). But for some reason, the funds paid have not been returned
The exact review you could see below:
For some reason, I've trusted those reviews here and booked a property on their site
It seems a scam. Money was transferred. No reactions to my questions. The phone number is not accessible even in Romania itself. Instructions to access the property have not been sent. It simply says something like "all the requirements must be passed to access that data"
What does it mean? It's completely unclear. Passport / selfie / signature has been sent. And money was transferred like I said
29 juli 2025
Review zonder uitnodiging
Antwoord van ChargeAutomation
Hi Kilyeon,
Thank you for your feedback, and we’re sorry to hear about your experience.
To clarify, ChargeAutomation is a guest check-in platform used by tens of thousands of property managers worldwide to securely collect guest details, deposits, and verification documents. We do not manage or operate any properties directly, nor do we handle bookings ourselves.
It appears your concerns are related to the property manager or host you booked with. We strongly recommend reaching out to them directly for instructions or assistance with your reservation.
That said, we’re happy to help facilitate contact. If you’re having difficulty getting a response from the host, please email our support team at support@chargeautomation.com with your booking reference and the property name. We can then reach out to the property manager on your behalf.
We hope your situation is resolved quickly and smoothly.
Kind regards,
The ChargeAutomation Team
Great all round
Easy to use system, great functionality and great customer service from the Charge Automation team.
25 juli 2025
Review zonder uitnodiging
Thank you very much
16 juli 2025
Review zonder uitnodiging
How to refund an upsell guidance
I needed guidance how to refund an upsell purchase. I received detailed, clear instruction, which was very much appreciated.
29 april 2025
Review zonder uitnodiging
Antwoord van ChargeAutomation
Thank you for your kind review. We’re glad to hear our team provided clear and helpful guidance when you needed support with refunding an upsell purchase. We strive to make every interaction straightforward and efficient, and our customer experience team is always here to go the extra mile. If you need anything else, don’t hesitate to reach out.
— The ChargeAutomation Team
Excellent support and fast resolution!
We had an urgent issue, and the ChargeAutomation team immediately jumped on a support call and solved it without delay. Their responsiveness and willingness to help went above and beyond what I expected. It's rare to find support this fast and effective. Highly recommend them — great product, even better team!
19 juni 2025
Review zonder uitnodiging
Antwoord van ChargeAutomation
Thank you for your excellent review. We’re so pleased to hear that our team was able to resolve your issue quickly and effectively. Providing fast, reliable support is a top priority for us, and our customer experience team is always ready to go the extra mile for our clients. We’re grateful for your recommendation and glad to know the product and team exceeded your expectations.
— The ChargeAutomation Team
Streamlining Rental Income Made Easy
ChargeAutomation has been a game changer for our vacantion rental business. Seamless integration with multiple channel manager and payment gateways has us countless hours. The customer support team especially Cathy was very knowledgeable and helpful. Highly recommended to anyone looking to streamline their rental income management and focus on growing their business.
18 juni 2025
Review zonder uitnodiging
Antwoord van ChargeAutomation
Thank you for your fantastic review. We’re delighted to hear that ChargeAutomation has been a game changer for your vacation rental business. It’s great to know our seamless integrations and Cathy’s support made a real impact. Our customer experience team always goes the extra mile to support every client, and we’re glad that came through. We appreciate your recommendation and look forward to helping your business continue to grow.
— The ChargeAutomation Team
bonne application
Tres utile mais pas facile a prendre en main au départ. heureusement que Maryem m'a aidé pas a pas et est disponible à chacune de mes questions!
18 juni 2025
Review zonder uitnodiging
Antwoord van ChargeAutomation
Hi Julie,
Thank you so much for your kind review! We’re glad to hear that you found our service useful, and we completely understand that it can take a little time to get the hang of things. It’s wonderful to know that Maryem was able to guide you through the process and provide the support you needed. If you ever have more questions or need further assistance, don’t hesitate to reach out—Maryem and the team are always here to help!
Thanks again for your feedback and for choosing us!
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