The idea is ok, but the customer care does not give the assistance required. At the first meeting the seller told me only partially the layout of the platform, being not precise and confusing about p... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Charge automation as been a very reliable partner in our property management company since a few years now. They answer quickly when questions arise. We definitely recommend this programm.
We use chargeautomation to collect tax payments from our guests and also have them fill out a pre-check in form and collect arrival times etc. It works great and their customer service is very respons... Toon meer
Bedrijf heeft geantwoord
Die Leute von Chargeautomation haben da ein wirklich tolles Sytem für die Gästebtreuung entwickelt. Noch nirgendwo habe ich mehr und sinnvollere Einstellmöglichkeiten gesehen. Nachrichten werden... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
🚀 ChargeAutomation is a powerful platform that helps short-term rental hosts & hotels automate key operations, making guest management effortless. ✅ Seamless check-ins – automate guest verification & access. 💳 Hassle-free payments – securely process payments & deposits. 🛡 Chargeback protection – reduce fraud & safeguard revenue. 📈 Maximize upsells – boost earnings with automated extras. By handling these tasks automatically, property managers can focus on delivering amazing guest experiences while growing their business. Trusted by industry professionals, ChargeAutomation simplifies operations, increases revenue, and ensures a smooth experience for both guests & hosts.
Contactgegevens
Verenigde Staten
- support@chargeautomation.com
- chargeautomation.com
4,2
Goed
70 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great support experience
Dixie from Charge Automation was very helpful in dealing with a customer support issue I had. They were responsive, communicated clearly, and even followed up on my issue on their own accord. I really appreciate the great service I was provided!
5 juni 2025
Antwoord van ChargeAutomation
Hi Randle,
Thank you so much for your kind words! We're thrilled to hear that Dixie was able to assist you effectively and provide the level of service you deserve. We truly appreciate your feedback and are glad your experience with ChargeAutomation was a positive one. If you ever need anything in the future, we're here to help!
Nice and helpfull support
Nice and helpfull support, always fast and successful, Cathy is a kind ... thats how support should be :)
3 juni 2025
Review zonder uitnodiging
Antwoord van ChargeAutomation
Thank you so much for your kind words! 😊 We're thrilled to hear you had a great experience with our support, and especially with Cathy — she truly is wonderful! We'll make sure to pass along your compliments. We're always here whenever you need us! 💪✨
helpcenter utile et efficace
27 mei 2025
Review zonder uitnodiging
Antwoord van ChargeAutomation
Merci beaucoup pour votre avis 5 étoiles. Nous sommes ravis d’apprendre que notre centre d’aide vous a été utile et efficace. Notre équipe travaille constamment à offrir une assistance claire et rapide, tout en allant toujours un peu plus loin pour nos clients.
— L’équipe ChargeAutomation
We like the platform
We like the platform. It works well, but most importantly, the customer service team is wonderful. A quick email and they get things done. That is worth gold these days. Thank you CA team.
23 mei 2025
Review zonder uitnodiging
Antwoord van ChargeAutomation
Thank you so much for the kind words! We're thrilled to hear you're enjoying the platform and that our support team has made a positive impact. We truly appreciate your support! 😊
Antwoord van ChargeAutomation
Thank you for your review. We’re glad to hear Dixie was able to support you. She’s a valued member of our customer experience A-team and always happy to help. If there’s anything more we can do to earn that fifth star, we’d love to hear your feedback. Our team is always looking for ways to improve.
— The ChargeAutomation Team
Antwoord van ChargeAutomation
Thank you for your 5-star review. We’re thrilled to hear you find the app useful and that our support team made a great impression. Providing a powerful product with outstanding customer experience is what we strive for every day. If there’s anything else we can assist with, we’re always here to help.
— The ChargeAutomation Team
Cathy was extremely helpful
Cathy was extremely helpful , for some reason my cc would not upload in the documentation and she was able to get it all situated !
14 mei 2025
Review zonder uitnodiging
Antwoord van ChargeAutomation
Thanks for your review Steve! We are proud to have Cathy as a member of our team and we are glad you received a prompt resolution to fix this matter.
Be aware
Be aware
Be aware!
As a former employee of CA, I can see that most of the 5 star ratings are given by former or current employees so be aware. And no, this review has nothing to do with retaliation of any sorts.
My initial review has been taken down three times in a row due to "defamatory content" so basically I'm not allowed to completely be open and honest about the problem.
None the less, this app has a huge red flag regarding illicit and law breaking actions due to Payment Gateway accounts being available to employees without clients knowledge.
CAFC has been notified of it as well.
On top of that, most of the significant parts of the app are hidden behind the paywall (chat with guests, in app banner or Auto Check ID, just to name a few) so unless you got hundreds upon thousands of dollars to go for Essential or Pro plan, I suggest taking a look at Enso Connect or HappyGuest that provide most of these options and then some for fraction of the price.
So again, be aware.
5 mei 2025
Review zonder uitnodiging
Excellent fast customer service to deal…
Excellent fast customer service to deal with any questions that I may have. Very customizable reporting of transactions.
1 mei 2025
Review zonder uitnodiging
Antwoord van ChargeAutomation
Thank you for your 5-star review. We’re so pleased to hear that our customer service team was able to assist you quickly and effectively. It’s great to know you’re finding value in the customizable transaction reporting as well. Our customer experience team is always here to go the extra mile and support your success.
— The ChargeAutomation Team
Response & solutions are given quickly
Response & solutions are given quickly. Many Thanks.
1 mei 2025
Review zonder uitnodiging
Antwoord van ChargeAutomation
Hi Martin, thank you for submitting your feedback. Our team is always here to help as soon as possible.
Amazing value
Great product, amazing (and quick) customer support, and more than reasonable pricing.
These guys understood hoteliers needs and executed an excellent platform.
I strongly recommend.
30 april 2024
Review zonder uitnodiging
Antwoord van ChargeAutomation
Hi Ramiro,
Thank you so much for the kind words and
glowing review! We're thrilled to hear that you're enjoying ChargeAutomation and that our platform and support team have met your expectations. It means a lot to us that you recognize our effort to truly understand hoteliers’ needs.
We sincerely appreciate your recommendation and look forward to continuing to support your success!
Great customer support and a nice product
Great customer support and a nice product!
17 september 2024
Antwoord van ChargeAutomation
Thanks so much, Barrett! We’re thrilled to hear that you’ve had a great experience with both our customer support and the product itself! It’s always our goal to make things as seamless as possible for hosts like you. If you ever need anything else, we’re just a message away!
Big revenue driver and time saver
Using Charge Automation has allowed me to focus on my guests rather than using many hours in manually getting my rental agreements and security deposits for each booking. I had to try many options out there before using Charge Automation and I can confidently say that this solution has all I needed to make my business more profitable, from guidebooks to selling more of our add ons.
1 september 2024
Antwoord van ChargeAutomation
Hi Kim, thank you so much for your positive feedback! We’re thrilled that ChargeAutomation has made such a positive impact on your business and allowed you to focus more on your guests. It’s great to know that our features, like guidebooks and add-ons, have helped enhance your profitability.
Should you ever need anything, our team is always here to assist. Thanks again for your support!
Smooth experience for both guest and host
Automating the check in and payment process was the best thing that happened to my rental business! It reduced significantly the amount of work I had to put in to get the information like wifi details and door codes to my guests, collect the reservation charge and security deposit, add-on services as well as provide guides and terms of stay - all on a single link! Seamless and hassle free. Absolutely recommend.
17 september 2024
Review zonder uitnodiging
Antwoord van ChargeAutomation
Thanks Maja for the thoughtful review! We're glad to hear that automating the check-in and payment process has made such a positive impact on your rental business. It's great to know that everything from sharing key details like Wi-Fi and door codes to collecting payments and deposits, and even offering add-ons, has become so seamless for you. We love that you're finding it hassle-free and efficient with everything available in one link. Your recommendation means a lot to us.
We’re constantly improving based on user feedback, and it’s great to know we’re hitting the mark. Feel free to reach out anytime with more ideas or questions at support@chargeautomation.com.
Great for upsells, security deposits and online check-in
I use ChargeAutomation for upselling, security deposits, online check-in and guidebooks. With the money generated by upsells, the tool actually pays for itself. Security deposits are collected and released automatically. I use their guidebooks to share access instructions and they are so smart that they are only shown to guests who did the check-in and paid the deposit.
It's a great tool that saves my team a lot of time and energy which in the end equals money.
Their support team is great too.
15 september 2024
Review zonder uitnodiging
Antwoord van ChargeAutomation
Thanks Krzysztof Zbudniewek for the thoughtful review! We're glad to hear hat ChargeAutomation has been such a valuable tool for your business, from upselling to automating security deposits and online check-ins. It’s wonderful to know that the upsell feature has not only saved you time but also covered the cost of the tool itself. We’re glad our guidebooks are providing a seamless experience for your guests, and that our support team has been able to assist you when needed.
We’re constantly improving based on user feedback, and it’s great to know we’re hitting the mark. Feel free to reach out anytime with more ideas or questions at support@chargeautomation.com.
I have been using ChargeAutomation since it first came out.
I have been using ChargeAutomation since it became publicly available, and have been impressed with the growth and development of this platform. It has gone from a platform that was clearly in its infancy, to a robust, well developed, reliable means of managing the guest journey.
It’s not just about payment processing and security deposit collection.
Guest guidebooks with smart logic for when the content becomes available.
Add-on service management that can also be intelligently controlled.
The development team seems to be continually looking to improve not only the administrative side of the platform, but also the guest facing side. I’m looking forward to see what new feature comes out next.
13 september 2024
Review zonder uitnodiging
Antwoord van ChargeAutomation
Thanks Trillium General, for the thoughtful review! We're glad to hear that our guest guidebooks and add-on service management features are adding value to your experience.
We’re constantly improving based on user feedback, and it’s great to know we’re hitting the mark. Feel free to reach out anytime with more ideas or questions at support@chargeautomation.com.
VERY Disappointing | support is non-existing
service has been very disappointing, the product itself sounds very promising, and like a great asset to any business but it falls short on so many of its promises
support is very incapable of fixing many of the issues that appear, taking months to fix essential features, product was purchased 7 months ago, and we are yet to get fully installed (and those being 7 paid months) it is quite unacceptable sadly
We were quite exited about using it in our business but we are with very low expectations of it working out by this point
before signing they promised full integration with our pms and automated charges with all OTAs, 2 of the main reasons we chose charge automation, aswell as pre check in form (which we haven't even been able to test since the connection is still in progress), and now pms is barely supported and charges are not as automated since they require manual entry from staff or the guest to have to place payment information for a second time after booking and expedia is not possible to be charged at all
Disappointing at best.
17 januari 2024
Review zonder uitnodiging
Antwoord van ChargeAutomation
Dylan, thank you for taking the time to share your feedback. We sincerely apologize for the experience you’ve had, and we understand how frustrating it must be when things don’t work as expected.
We’ve been actively working with you to resolve these challenges and are committed to ensuring that the software meets your business needs. Our team is continuing to support you in addressing the issues, and we truly value the time you’ve invested with us.
Please know that your concerns are being taken seriously, and we’re dedicated to working through these remaining hurdles to get things running smoothly. We appreciate your ongoing patience and look forward to making things right.
Thank you again for your honest feedback.
As an owner of Popcorn Hostel in…
As an owner of Popcorn Hostel in Bucharest, I can say this app is the best tool that I found on the internet. It helps me a lot! With the help of this app, I can have self-check-in without hassle. It does everything, including payments (very safe), passport upload, selfie, upselling, acknowledgment of the rules, and the guest safety sign. I use Beds24 integrated with TTLock and ChargeAutomation. chargeautomation.
24 april 2024
Review zonder uitnodiging
Antwoord van ChargeAutomation
Hi Popcorn Hostel Team,
We’re "popping" with excitement over your review! 🎉 Thanks for sharing how much ChargeAutomation has helped streamline your self-check-in process. It sounds like your guests are breezing through with payments, passport uploads, and all the bells and whistles—no hassle, just smooth sailing!
Here’s to more seamless check-ins and happy guests! 🍿
Seamless, excellent customer service!
Seamless, takes away a lot of the back and forth I had to deal with when processing credit cards and verifying ID. Highly recommended!
18 oktober 2023
Review zonder uitnodiging
Antwoord van ChargeAutomation
Hey AJ,
We’re so glad to hear ChargeAutomation is taking the back-and-forth out of your credit card processing and ID verification! 💳✨ Less hassle, more time for the things that matter.
Thanks for the glowing recommendation—here’s to keeping things smooth and stress-free! 🙌
Great tool for hosts
We use ChargeAutomation to collect security deposits, rental agreements, and some payments from guests when they book on various platforms. It's very nice to have a unified and automated system to handle this and allow guests to self service. After they complete their info they have access to our guidebook and keycode as well.
In addition I would like to mention that ChargeAutomation support is pretty great. While the software is still maturing, the support team is quick to address issues and get fixes in from their dev team.
6 oktober 2023
Review zonder uitnodiging
Antwoord van ChargeAutomation
Hi Ryan,
We love hearing that ChargeAutomation is helping you keep everything unified and automated… it’s like a guest experience superhero cape for your business! 🦸♂️✨
And thank you for the shoutout to our support team! They're our superheroes around here.
Here’s to more time saved and happy guests!
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