chargeplacescotland.org Reviews 

Absolutely horrible experience. Either the chargers don’t work at all, or it’s a game of how many times my credit cars needs to be charged with a 40 £ deposit before their horrendous servers decide to let me charge. This is what happens when government lets a private company have a monopoly. You can’t build infrastructure like that and then sell it to a monopoly!
This was all over scotland for two weeks.

4 separate charger stations - none worked. Totally abysmal - government and local authorities need to stay away from trying to run these sort of things (even via 3rd party). The story is the same in Wales and England

Paid £12 for a card 7 weeks ago, still has not arrived. Called last week to request a refund when they said that this card had not been issued, they offered to send the card out and a refund. 10 days later I have still not received either.

Worst chargers. Worst app. Worst experience of electric charging I have ever had. What a wasted opportunity to invest in cleaner energy in Scotland.

Call centre and support staff are so helpful, but then again they need to be as the chargers are a “bag o s***e”! Invariable they don’t work but you know that until you have gone through the myriad and inconsistent methods for charging eg app, RFID, Contactless. The app isn’t much better!

Avoid this company. I’ve never even used one of their charge points. I downloaded their app last weekend, and then received a spam email attempting to defraud me via a fictitious invoice on Tuesday. I’ve reported the email to report@phishing (.gov.uk) and encourage anyone else experiencing this to do the same

It should be minus stars but you do not have that choice. Used EV charge Scotland today only have a plug-in hybrid so only a wee top up for an hour was what I required. Once plugged in had 3 charge not started warnings so back to start procedure then charging. After 1 hour 10 minutes stopped charging cost on app just over £2 happy days. “Reality” 4 x £35 stolen from my bank account plus instead of just over £2 charge fee it is now £3.50. Contacted the charge scammers & was informed that they charge a web payment fee of £35 that will be refunded within 5 days and because of my restarting they kindly bundle it all together and steal £140 from my account. It’s bad enough in this on-line technological world to make sure you are aware of scammers but you certainly do not expect it from your own Scottish charging provider. What a disgrace who ever is the CEO of this company I expect your resignation in the news ASSP. James.

Used them once. They took my money, then took more money. I had to call bank to stop them taking even more money. No money returned to me. Money only flows one way... from your bank to their bank. Carger only charged 9 miles in 1 hour. Pointless.

Utterly woeful website, app and staff. Incompetence if off the charts and can’t process basic requests like cancelling cards, sending out new ones and progressing complaints. Should be shut down. Horrendous.

Not idea when they are going to charge you sporadic and a real mess. Slow to answer most of the charge points are broken or unavailable for weeks on end. Puts people off a ev car

Every other review says all you need to know. This service is appalling. Chargers; app; RFID card; helpline are all shockingly bad. Avoid ChargePlace Scotland for the sake of your mental wellbeing.

Disgraceful company you will never be able to be confident of arriving at a charger and being able to charge your EV. Been to 3 separate locations today and all faulty with broken touch screens and card readers. Clearly nobody is maintaining their network. Absolute amateur's compared to Gridserve. Scottish Government should be ashamed of their EV provision compared to England.
Don't let this shambles of a company put you off buying an EV.... Gridserve, BP Pulse etc always provide a fantastic service.

The worst of the worst. I am on benefits and use a mobility car. After putting £2 worth of charge in I'm still waiting for £70 back that's on hold. Had to cancel my kids day out as have no money. Use a different company.

An absolute racket.

They take 7 working days to refund the holding fees.

They also take the holding fee before telling you the charge point isn’t working.

I currently am owed 480 in holding fees without having a single bit of juice

Beyond awful. Have had my ev for under 6 months and have NEVER had a positive, straight forward experience while using the facilities. Very expensive, not enough chargers near my place of residence (only 7 in a 2.5 mile radius and only 1 fast charger) and half of those don’t work! Neither The machine nor the app warns you that is out of service but will still block the £35 every time you attempt to charge, they even charged me £5 for a phantom charge in an out of service pod! Absolute joke of a company… And the advise on the phone? ‘Go find another one’…

I said £12 for the card bonuses in my trio tonscotland 2 months prior to departure. Still not fot this non 12th Feb and go tomorrow. When contacted you grt fobbed off with just call us we are inundated with emails blah blah. Absolute disgrace ripping people off for £12 and refuse to refund when asked you all should be ashamed

Tried very hard at Broxden P&R to charge. 2 stations out of order (red lights). 2 more stations would not accept any of my credit cards. Had to wait for the one working station that would accept my credit card to become free. Useless service.

I mean, where do you start? The service is so absolutely diabolical it makes me want to torch my car and return to petrol.

Charging place scotland app is terrible couldn't get registered so did the online webpay they took £35 and the charger wouldn't work, phoned the 24/7 customer support number to sit on hold for 18mins to be told the charger wasn't working now. Waiting on my refund customer service is none existing with this company. Stay clear of there chargers

The app never works and when you need to phone ti end a session almost everytime they never answer the phone. Been waiting to get onto phone call for 30 minutes and still nothing whilst being charged a fortune every minute.