I love this service. Unfortunately, I had to follow up with the recipients because the email with their gift went to spam. If you can work on the spam and automation so it's clear who it comes from, i... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Flawless. Great idea, easy to use, wonderful service, and of course your money will go to a great cause. Can't say enough about this wonderful service! Highly recommended!
Bedrijf heeft geantwoord
A good way to get others thinking about giving back and a great gift to give.
Bedrijf heeft geantwoord
We've used Charity on Top for several years as our annual corporate Christmas gift. Even after receiving this gift a few times, the response from our partners is still overwhelmingly positive. Not on... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Charity On Top Foundation, Inc.
Geschreven door het bedrijf
Charity On Top creates unique, custom gift cards that can only be redeemed for charity giving and our cards allow the person receiving the gift card to choose the 501(c)(3) charity that they care about - and we have over one million to choose from. Sweet! It's so easy to choose a meaningful gift card your recipients will truly appreciate and remember. Personalize your card for free with your favorite photo or company logo.
Charity On Top gift cards are also perfect for weddings, memorials, birthdays or any occasion where you see "No Gifts Please" or for the person who already has everything.
Charity On Top gift cards are also perfect for weddings, memorials, birthdays or any occasion where you see "No Gifts Please" or for the person who already has everything.
Contactgegevens
177 E Colorado Blvd. #200, 91105, Pasadena, Verenigde Staten
- 800-569-1029
- inquire@charityontop.org
- charityontop.org
4,6
Uitstekend
35 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
A Great Idea
I needed a gift for a relative who has everything and this worked well to fill that need.
15 januari 2021
Antwoord van Charity On Top Foundation, Inc.
That's great to hear Joanne! We agree that a Charity On Top gift card is the perfect present for the person who has everything. Thank you for letting us know and taking the time to write a review!
This was a great alternative to regular…
This was a great alternative to regular gift giving this year with my family. We will do that for our Christmas in the summer, hopefully, when we can be together. It was easy to send to many people at once and they get to choose their charity. Since you do not list charities, everyone had to research and come up with their own ideas. It was a good experience for them all. I like that you are up front with the fees, so we know how much is actually getting to the charity and I like the option to cover the fees.
11 januari 2021
Antwoord van Charity On Top Foundation, Inc.
Christmas in summer sounds like a really good idea and add charity into the mix, and it sounds absolutely perfect! We are thrilled that you everyone had a great experience, felt we were very transparent (as we strive to be) and that you felt so confident with us that you will come back for more cards - thank you! We really appreciate you taking the time to send in your nice review.
Fun and Meaningful
I purchased gift cards for my daughter to give out to her friends for holiday gifts. It was nice to be able to give the girls the opportunity to select from a charity of their choice to support.
The site was fun and easy to navigate and the card selection images were awesome!! I will definitely purchase more in the future.
6 januari 2021
Antwoord van Charity On Top Foundation, Inc.
What an awesome way for your daughter and her friends to learn more about the gift of giving and charity! Glad to know you had a great experience on the site and giving those cards to her was easy. A of time goes into curating the art in our shop, and we are glad you liked the artwork. Thanks for your review!
Kathy is an absolute angel and helped…
Kathy is an absolute angel and helped with my last minute customer gifts . Which by the way, needed to customized!
Charity on Top not only does amazing work but they are one amazing team of people!!
2 januari 2021
Antwoord van Charity On Top Foundation, Inc.
Thank you, Kristen! It is a pleasure to provide beautiful custom Charity On Top gift cards for you and your team!
Great concept, poor execution (initially) but GREAT FOLLOW UP!
UPDATED: First, I contacted the charities I donated to through Charity on Top. They all received their funds, so no concerns there. Also, I see that COT also distributes within a week of receipt now, which is a huge improvement going forward. I've changed my rating from a 3 to 5 because of how responsive they have been AND because of the upgrade. Cheers!
First, let me state that I regret having to leave a somewhat negative review. My employer generously allows us to convert unused PTO into contributions and I was very happy to find all my favorite charities participating. However, I was disappointed to learn two things about redeeming a gift card for a charity. First, the charity receives the funds anywhere from 30-60 days from redemption by check. I've contacted my charities and none have received notice that contributions are coming. I understand there are reasons for a time gap (verification of the funds, etc) but that seems to be an extraordinarily long time. I don't know if the donation funds are kept separate from operations - if they aren't, a cash lean operation could be tempted to use them to pay expenses until other funds come in. Second, my charities only received 85% of what I donated. Again, I don't begrudge COT from taking fees to cover costs, but that seems high as well. If they could close the time gap and lower the fees to under 10%, that would be a confidence boost for me personally.
31 december 2020
Antwoord van Charity On Top Foundation, Inc.
Hi Steve, we so appreciate your questions and are happy to address them.
When you buy Charity On Top gift cards directly from charityontop.org you have the option to cover the 3.75% we charge to the charities. And, it's awesome - about 95% of our customers do this so we then send 100% to the charities when the card is redeemed. We are full-time volunteers so it is easier for us to keep the maximum amount of money flowing to charities.
We started COT because we know how hard it is to raise money, so we are incentivized and motivated to move that money to charities, and as much of it as we can. But our website is only one place to buy our cards. In order to invite so many more people like you to give the gift of charity through our cards, we utilize amazing 3rd party platforms and partners to help sell and distribute our cards, including employee incentive programs and direct to consumer gift card portals like Amazon. They all have back-end fees to operate and each of them charges a small amount to do this. When we pay the charities, we let them know a card was redeemed for them, and if it was originally bought by a 3rd party, there can be up to 15% taken out of their gross amount. The charities are given a link to FAQ's with their check, along with direct contact info to ask us any questions. Few have inquired further about the 15% that these 3rd parties charge, but once they understand it, they are grateful to be getting these funds without having to spend any money or employing more fundraising staff to receive them. They like the free money and we like giving them the free money. The larger we get, the more cards we sell, the better discounts we can negotiate with our 3rd parties. So the more cards the merrier for everyone!
As you can imagine, our process for sending checks to a variety of 1.8 million charities is logistically pretty complicated and now that we are growing and scaling at a very rapid pace, we are in the process of transitioning to an automatic payment system. We are hoping to roll this out by March 1. We don't have email addresses for all the charities, so we can't alert them of a payment that is coming without the time and expense of a paper mailing. But with our new rollout, they will be able to be notified in advance.
And, we just switched over to paying our charities at the end of each week! (updated 02/19/21) Now, that's fast!!
Our low operating funds are kept separate from our big charity payment funds.
Hope that helps answer your questions! Please do email us again at inquire@charityontop.org if you have any questions or want to discuss further. We are also happy to schedule a call.
Charity On Top is about giving and we live and breathe charity. Thank you and your employer for choosing to give generously and intentionally to charity.
THANK YOU so much for the updated review!! I can't even tell you what that means to us that you would take the time to update and improve your review! We have been working very hard to improve - especially with charity payments! We created and implemented an entire automated back-end now for charity checks and after 5 weeks of work and refinement, we are super excited to pay the charities faster than ever. We call our weekly charity payday - "Fund-ay Monday!" Cheers and thank you for helping us to be the best we can be for all charities and their awesome donors! :)
A Great Gift
I gifted Charity in Top gift cards this year for the holidays and it was a big hit with all that’s going on in the world. My only wish is that it were possible to make a donation in someone’s name.
31 december 2020
Antwoord van Charity On Top Foundation, Inc.
This has been a very tough year for so many and we agree that the gift of charity is what is needed, and we are glad your family thought so too. On our website, you can search any charity and make a direct donation to them in someone's name. If you have another idea for naming, please do email us at inquire@charityontop.org. We would love to hear it. Our customers come up with so many great ideas! Thank you for your review!
Great gift idea!
Fast delivery and easy to use. Perfect gift idea for someone who has everything!
30 december 2020
Antwoord van Charity On Top Foundation, Inc.
We agree! Glad you found our Charity On Top cards to be the perfect "present" for your someone. Thanks for being a great repeat customer and for your review!
The Perfect Gift
Your concept was just what I was looking for at Christmas. I ordered a $50 card to try it out and all was good. So I ordered two larger ones as gifts and would do so again. I emailed with a question and got a courteous, prompt reply. Delivery was timely too.
29 december 2020
Antwoord van Charity On Top Foundation, Inc.
That's great to hear Gail and we are glad that we passed the test! Lots of people do that by the way
- and we are glad they do. We are also glad you had a good experience with your question as we strive to be available and helpful. Thanks so much for this review!
Fantastic gift for anyone
Everyone I sent a gift card to was very excited. There are so many charities to donate to. The gift cards arrived quickly.
29 december 2020
Antwoord van Charity On Top Foundation, Inc.
That's great to hear Kim. We are always excited to know your recipients really enjoyed them and that they were able to pick their favorite causes. We appreciate your review!
Best Customer Service
My gift card didn’t arrive by Christmas. I contacted them by email on Christmas Day and got a reply and solution. GREAT CUSTOMER SERVICE!
29 december 2020
Antwoord van Charity On Top Foundation, Inc.
That dang post office. We really want everyone to have their Christmas charity gift cards by Christmas so we were happy to jump in on the holiday to make sure we could help and find a solution. You were so great to work with and I am glad we could make sure your Christmas was exactly the way you had hoped. Many thanks Mark for your great review!
Wonderful in both concept and carry through!
My cards were sent the very next day after ordering and arrived before Christmas. I sent an email to check on them and got very prompt responses, confirming this a company who truly cares....in so many ways! Gift cards were purchased for my grand kids as part of their holiday gift and 3 of them were intrigued enough to make their donations before even leaving my home!
28 december 2020
Antwoord van Charity On Top Foundation, Inc.
We love that Janice! How sweet that your grandkids were so excited to give to charity that they wanted to do it right away! And, that you were able to watch them give! That's so wonderful and is exactly the feeling and excitement we strive for. Thank you for your awesome order and donation and review!
This was so easy to do and my favorite…
This was so easy to do and my favorite thing was that it lets you pick out the charity. My sons and daughters in law loved this gift!
28 december 2020
Antwoord van Charity On Top Foundation, Inc.
We are so glad to hear they loved the gift of charity and you loved giving it. We try to make it super easy and really fun. And we love that you love that people get to choose their own charities. That's the part we love the most. The winning combo of giving to charity and giving to your favorite charity. The recipient decides. How cool is that?! Thank you for your wonderful review.
Great Gift Idea
All of our recipients were excited to select the charity of their choice! We will gift these cards again.
28 december 2020
Antwoord van Charity On Top Foundation, Inc.
Oh Janet, that's awesome to hear! Giving to your favorite charity on someone's behalf is one thing, but giving them the choice, is totally different and way more fun. We are happy to hear how much your recipients enjoyed it. Looking forward to helping you gift more in the future. Thank you for taking time to share a review.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.