WeShare Health Reviews 65

What a horrible experience. People were inept, non responsive and what a joke about doctors that participate. You wait for weeks and then they say, oh your doctor may be a preferred doctor, but you must pay and then submit. These people claim to be Christian. I do not recommend at all.

I was receiving many unpaid hospital and doctor bills. I routinely called WeShare for customer assistance. I appreciated reference numbers BUT when 2,3 and 4 bills were combined it was very difficult to talk with different customer service representatives who had to back track to understand each problem w/o a solution that call.
All customer service representatives were very professional, understanding, listened, and we’re empathetic but it appeared that doctors offices and hospitals were not being compliant with USHM billing agreements and the waiting time on a three-way call at times exceeded 45 minutes to an hour or more.
At this juncture, almost all of my bills have been expedited for processing, and I am aware of the amount that I owe and my portion is being paid.
It was very helpful to be transferred to the Special Case Unit which quickly addressed bills that had been unpaid for six months.
I am thankful that I haveWeShare/UHSM and I absolutely believe in the benefit of having a shared ministry health plan.

**Wait Time:** 1/5 – Far too long and needs to be addressed.
**Representative (Rachel):** 10/5 stars!
Rachel was cheerful, efficient, and went the extra mile. Most importantly, she followed through on everything she said she would do, which is so rare in this day and age! I also truly value that We Share representatives communicate so clearly in my primary language. Rachel is an A+++ professional—please ensure she is recognized for her stellar service. Please give Rachel a raise! She deserves it, and you definitely can’t afford to lose her.🩷

I had a good experience! Everyone i talked to was very friendly and helpful.

So nice to have an actual person to talk to! Ellynne has been wonderful to work with as our rep and I would recommend. To make it a success, you just have to communicate. :)

Very friendly!

Ellynne has been amazing helping through this insurance maze

UHSM - Special Case Unit has already contacted me and started handling this with actual human contact and more help than I ever received from PAC. I appreciate the Ruth/Special Case Unit handling this instead of PAC.

very kind and helped me with all my questions in a pleasant and patient way.

Super easy to get coverage.
All customer service are so helpful and caring

Tiffany Lee was very friendly and willing to answer all questions.

I was referred by a co-worker to talk to Khalid Sayegh. He handled my intake quick and promptly

I paid 149 dollars to just apply for coverage. I was looking at several insurance options and simply wanted to know what kind of coverage I could get. I paid the application fee, then a few hours later noticed WeShare had billed me for a month's premium. I assumed this meant I was approved. I didn't not mean to authorize an agreement just by applying. But of course buried in the fine print of the multitude of documents was the approval I authroized. A few days later I was approved for another insurance company which I found better than WeShare. I then attempted to get my plan canceled and then refunded. I was denined because it was more than 10 days after policy took effect. Which isn't right because I had reached out to cancel just two days after they took my money. But WeShare took 2 weeks to get back to me after several attempts to reach my "rep". So they kick the can down the road to then deny you a refund. Nothing about this is Christian. Christians do not rip off other Christians. It's embarrassing that organizations like these are what they world is seeing as "Christian".

I like the emphasis on staying healthy. Free yearly physical and health screening. Noom app is free for members so I used it to lose weight so I’m no longer pre diabetic. WeShare has helped me be healthier.

I truly appreciated the time, care, and concern that Arlene Garcia showed while helping me. She is very professional and took the initiative to find a provider for me, which meant a great deal and made the process much less stressful.

I am a new member to WeShare and, while on a recent trip several states away, came down with a bug. Being able to quickly speak to a doctor over a telemed call and get a prescription called in to a local Walmart was such a relief and a blessing! On my old insurance I would have had to call my insurance to get approval then find and travel to a local doctor. WeShare made it so quick and easy to get good healthcare! I am just so grateful.

I had a very different idea as to what the program was. Kris Cobb was able to help me better understand. He was very patient with me.

Ellynne is basically our personal assistant when it comes to anything we need! I have her number, so I can text her or email her as well and she gets back with all the information I need. It is so refreshing to have someone to help navigate us through all our healthcare needs. We have absolutely loved this company!

Friendly and helpful customer service.