WeShare Health Reviews 73

Terrific customer service! Melissa Roberts took care of all my needs and is willing to help anytime. Truly grateful with how this company helps others! Thank you and be blessed!!!

Our representative, Arlene Garcia, was so friendly and sincere. The very first thing she said is “How can we help you with your frustrations?” WOW!! How compassionate!! Luckily, we are not frustrated, we just needed to cancel our coverage since my husband’s previous insurance was reinstated!! We are so grateful to “We Share” for your support and quick response to our situation!! Thank you so much for all that you do!! Arlene even mentioned that you have a Medicare Supplement “Legacy 65+”…. This is awesome!! We will be checking this out since Jim becomes eligible in November and I am already receiving Medicare benefits! Thank you again for your wonderful insurance program and for offering such kind and caring customer service!! God bless you all!!!

She was very kind and helpful with the process, not to mention very quick.

Sara was so helpful!! Made things very clear when explaining and was so genuine in her desire to help me

Arlene took the time to resolve a frustrating billing issue. She walked our provider through the steps to get it done, and went above and beyond to make sure we were taken care of.

I truly appreciate all my dealings with Arlene Garcia at WeShare. My family and I have had numerous times since 2026 that we have needed assistance with our family’s WeShare accounts. She has been patient, friendly and resourceful when tending to our needs.

She followed through with a membership situation and saw it through to its resolution Arlene is extremely helpful with any questions or concerns we have had.

Arlene is a true asset to WeShare!

Also want to mention that we have dealt with some other staff at WeShare who have been extremely helpful as well but Arlene is our go-to person and we have had the most dealings with her!!

Arlene Garcia! You are just an amazing lady. You helped me and understood my questions; anything I need. Even when my kids were being crazy in the background you took your time with me and I really do appreciate you and the company. Wishing you all the best!

Alex has been so great with helping us when we've been confused and also with setting up things for us or checking which places take us!

Sara was the best-patient and professional! I really needed help navigating my first time setting up physical therapy and she was there with me making sure everything was handled correctly.

I worked with Arlene Garcia in getting my account back on track, and she was amazing!

My experience working with Arlene Garcia has been nothing short of fantastic. I have had several calls and touchpoints with Arlene, and every time we connect she comes prepared with solutions that help move the process forward.

Arlene Garcia communicates clearly, advocates for the client, and genuinely cares about making sure things are handled the right way. That level of support really stands out.

Because of the experience I’ve had working with Arlene Garcia, I feel confident continuing to support and work with this organization. Her customer service is remarkable and I truly appreciate all of her help.

Overall I LOVE the customer service from these people, they are so godly and kind and really take the time to talk to you while also being efficient at their jobs. I especially love Arlene Garcia. She heard my new baby in the background of the call and took some time to inquire about her and make sure I'm feeling okay. She also prayed over me that I would heal from a complication I had. However it never took too much time out of the call and she fulfilled my request efficiently!

My only complaint with WeShare is that it does take a long time to get through to their team. Typically a call back takes roughly an hour or more. In addition to this, it also takes a long time to get my large medical bills processed. They say around 150 days but I am still waiting on a bill from almost 240 days ago to be processed with their team. However I will say for small bills like lab work or radiology/ultrasounds they are efficient in paying and they have always held up to their claims and promises! Even moreso in some cases. I'd recommend this program to anyone who is is looking for a cost effective route to "insurance".

Each call I have had with a representative here has been so pleasant! Every question or issue I have had has been addressed completely and with such kindness. This is a great organization.

I delt with Ellynne Witherspoon and she was great. I had decided to cancel my membership before it had even gotten really started because I found out my doctor wasn’t part of the network and also had a bit of trouble with getting the lab work done for the healthy discount. Ellynne offered that I could return and not have to pay the sign up fee again. She also offered to help me find an in network doctor that I would like. Everyone I’ve dealt with at the company have been great. They are all super friendly and extremely helpful. Kris Cobb has also helped me along the way with questions. So far I’m really happy. It’s nice to have an insurance that I avoid talking to or dread dealing with when I have questions. Thanks for all you do, everyone of you ❤️

Great experience from start to finish. The first person I spoke with was very helpful and made the process easy to understand. When I was transferred to the consultant, they took the time to walk me through everything clearly and answered all of my questions. My client coordinator truly provided white-glove service and made sure everything was handled smoothly. From the first conversation all the way through enrollment, the entire team was professional, responsive, and genuinely helpful. Highly recommend.

I've been in a financially difficult situation for a while and was concerned about not being able to afford the program and had to consider cancelation. But, I called in and had the pleasure of meeting Rotha! He was/is very understanding of my situation and very polite! He was able to assist me so that I can stay with UHSM and I'm very grateful.

UHSM has a fantastic team, and that's a rare thing these days. Thank you again Rotha!

A. Mellander (my wife) paid $149.00 for the application fee and $559.94 for the first month coverage for her health care. Her birth date is in 1965 so she is 60 years old and in good health. We talked with Nataly from WeShare. This was the first time we called in and signed up. She told us that we would have a phone appointment with Christopher Fox on Feb 5, 2026 at 2:15pm. We called to check with Sara on Feb. 3, and she said she would call back, but to wait for Christopher for our scheduled phone appointment. She gave us a reference number 00550149. We did not hear from him so I called him and got through to his calendar, which showed the apppointment as 2-12-26 at 2:15pm. We waited again for his call, which never came.

My wife needed two prescriptions filled, and we needed to know how to get a doctor's order. We finally got one online and fo which I paid $30.00, and got the prescriptions filled at the current price. I called 2-17-26 and spoke to Melissa, who gave me a number 00549042 to track down why we have not been assigned a doctor or which hospital to go to.

Now our plan was cancelled. We NEVER had a call from WeShare, unless it was the three times I called and left a message. I have never heard back from those 3 calls.

We paid a lot of money and couldn't figure out where to go or what to do. I am willing to pay the $149.00 application fee, but never heard back from anyone. How can I get the $559.94 back, for services not rendered? I can't even get a return call. I paid a check and never even got more than a booklet with her number on it. How do we use it?

I got a message from WeShare.org that could not be responded to. This is what it looked like without the ability to click it. The first line below is the email address to which I can't reply.

noreply at ushm dot org (substitute email)

Please DocuSign: WeShare healthcare by UHSM Cancellation has been voided for the following reason:
Envelope has expired.



Good luck! We could not access the cryptic message.

My onboarding with Ellynne. I struggled at first and texted her constantly. She was so patient where I wouldn’t have been. Things have begun to get figured out and I’m finally getting some medical help. Thank you so much.

I had my onboarding walkthrough with Shamia White today and I couldn't be more pleased! She was extremely friendly, very professional and very helpful - I'm so glad to have her as my Client Coordinator. She covered everything thoroughly and made sure I understood it, which I really appreciated. Lukas Poprac did my initial call/interview and he was equally as friendly, thorough and helpful. Great first impressions!

Ellynne Witherspoon has kept my sanity in navigating my insurance after a move to another state. She responds within minutes to my inquiries to let me know she’s working on getting back to me with answers. We Share should bonus her for her professionalism and personal attention and knowledge she has of the system. A lot of people passed me along before I hit the jackpot with her. Thank you Ellynne!!