Quality items always received from CW. The customer service I have received has always been spot on. Thank you JT
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Lees wat reviewers zeggen
What a fantastic company! A breath of fresh air! Their customer service, product quality, communication, attention to detail and care is first class. I have never known a company with such passion... Toon meer
I purchased the palm tree necklace for my daughter’s birthday she absolutely loved it & has not taken it off since. I would totally recommend Charlottes Web for great jewellery & top service. I love a... Toon meer
Written by Susan Gray. Like a fly I have been drawn into Charlotte’s Web web of jewels. I have purchased several pieces of jewellery from Charlottes Web. All pieces are hand crafted, intricate and... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
To create everyday pieces that last a lifetime. We are not fast fashion. Far from it. We focus on heirloom pieces that you will want to wear forever. Charlotte’s Web jewellery, inspired by Hindu and Buddhist spiritual practices, provides holistic benefits to the men and women who wear it. With spinning jewellery to soothe the stresses of modern life and Chakra pieces to balance body energy centres. Your well-being is our mission. Creating sustainable, empowering, heirloom jewellery is our ultimate goal.
Contactgegevens
Verenigd Koninkrijk
- 07717744738
- info@charlotteswebuk.com
- charlotteswebuk.com
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Poor quality and terrible customer service
I ordered a customised Rajalita spinning ring via Not On The Highstreet. When it arrived I was completely disappointed. First of all because of the quality. The ring is so thin it feels tinny and fragile, I’m sure the spinning band could be pulled off entirely however I’m afraid to try incase I break it. Their photos are misleading, the gems are so much smaller than the photos. Then there’s the sizing. They warn on their product information guff that their spinning rings can be wider than normal, I took this into account when ordering the size. I decided to order my usual size on the basis I usually prefer to wear my rings very snug, so I assumed a slightly wider ring would be fine in my usual size. It arrived and glided right off my finger with no resistance at all. It did not fit my thumb, sliding right off. I contacted Charlottes Webb believing there to have been an error with the sizing, however they completed denied there could have been an error and the ring was definitely accurately sized. This was shocking. It just couldn’t have been true. They offered a size alteration service, for which I would have to pay. Again, shocking. I am now stuck with a horrible, unwearable ring. I have noticed on Not On The Highstreet these rings are one of the only products where you can not leave a review or read anyone else’s review of the ring. Which makes sense given my experience. Please avoid this company and there badly made rings.

Antwoord van Charlotte's Web Jewellery
Good in the end
I ordered a custom ring that was delivered too big. After some back and forth with customer service and a few weeks' wait, eventually I got the stones put into a different size ring, which now fits great. Happy overall.

Antwoord van Charlotte's Web Jewellery
Very happy customer 😊
After thinking about buying a spinning ring for quite a while I decided to view different websites and Charlotte's Web Jewellery seemed to stand out.
I loved the Aura spinning ring straight away. I was quite confused regarding my actual ring size with it being a wider ring so emailed to ask for advise and had a swift response and very helpful. I was reassured also with reading the reviews from many previous customers that if it was the wrong size, an exchange is sorted promptly. Also seeing a lot of good reviews on the website helps with the online purchase.
The ring arrived today ( 2 days later) and wow, so pleased with it and packaged lovely.
It fits perfect and it is just gorgeous. I'm sure I will get lots of comments on this lovely piece of jewellery and will definitely be purchasing from here again. Big hints to my husband for the matching bangle for my Birthday

Antwoord van Charlotte's Web Jewellery
Fantasic
Fantasic Ordered the Ibiza bliss ring it arrived within 48hrs and is absolutely beautiful and of really high quality

Antwoord van Charlotte's Web Jewellery
Just received the holi earrings
Just received the holi earrings. They’re beautiful. Lovely jewellery. Would definitely buy again. Fast delivery.

Antwoord van Charlotte's Web Jewellery
great customer service!
I am from the Netherlands and I ordered the Secret garden bracelet and ring, but unfortunately the ring was too big. I returned it after I’d had an existing ring measured at a jeweller’s, so I knew exactly what size I needed. Now they’re sending me a new ring.
Email contact is always fast and extremely helpful and friendly!

Antwoord van Charlotte's Web Jewellery
Just ordered my beautiful secret Garden…
Just ordered my beautiful secret Garden Ring when it arrived it was too big so I had to return it, the ring was back with me within 3 days what excellent customer service.
Thanks you Charlotte’s Web.

Antwoord van Charlotte's Web Jewellery
Such a fan of Charlotte’s Web Jewellery…
Such a fan of Charlotte’s Web Jewellery ❤️
I love the style that you can wear at any occasion, day or night. The quality is great and the attention to details is obvious.
My favorite piece is the spinning ring!

Antwoord van Charlotte's Web Jewellery
I love the spinning rings from…
I love the spinning rings from Charlotte's web and we are mine all the time. I recently bought a beautiful pair of chain and star earrings which I simply stunning! A very reliable company with impecable service. Bravo!

Antwoord van Charlotte's Web Jewellery
LOVE Charlotte's Web jewellery
LOVE Charlotte's Web jewellery. It is so unique (I like to stand out from the crowd) and oozes quality. The attention to detail is amazing, even down to the lovely packaging. More please!

Antwoord van Charlotte's Web Jewellery
Stunning jewellery
Stunning jewellery just like the pictures and always get loads of compliments! So easy to order and delivery amazing. Love these pieces, timeless and beautiful. Highly recommend for either a present or treat for yourself. Love Charlottes Web thanks for making such gorgeous things makes me and my friends smile every time!

Antwoord van Charlotte's Web Jewellery
Beautifully made, original jewellery with a real WOW factor.
I love Charlotte's Web. I have a number of pieces now from the collection. I think the quality is excellent, it's beautifully made, very original and extremely well priced for what it is. In particular I am obsessed with the spinning rings, and the ones with natural stones are real show stoppers. I 'suggested' my husband buy me a beautiful matching earring and necklace set for Christmas..with high quality turquoise stones grouped together in a circle. I have had so many compliments about them every time I go out. If you are looking for a gift or to treat yourself, Charlotte's Web jewellery is perfect!

Antwoord van Charlotte's Web Jewellery
Definitely one of my favourite shop!!!
Definitely one of my favourite shop!!!
I absolutely love Charlotte's Web Jewellery and ever since I discovered the brand I keep adding new items to my personal collection :)))
I always get compliments when I wear my jewellery.
So far I have rings earrings and necklaces and I am currently saving for a one of the silver bangle.
Not to mention that the parcels always arrive quickly and that the customer service is spot on!

Antwoord van Charlotte's Web Jewellery
Absolutely beautiful made silver…
Absolutely beautiful made silver jewellery. I have purchased a few times from Charlottes Web, earrings for my Mum and for myself, spinning ring for myself and spinning for my hubby. Everyone is happy. Great service, prompt delivery and very helpful with the ring sizing. Would most definitely recommend.

Antwoord van Charlotte's Web Jewellery
Love love love my necklace so much so…
Love love love my necklace so much so that I bought 2 more for friends presents.
Thavkyou for all your help at your recent pop up when I was being indecisive!

Antwoord van Charlotte's Web Jewellery
My girlfriend loves Charlottes Webs'…
My girlfriend loves Charlottes Webs' Spinning Rings and I always like to get her a gift every now and then so is the perfect store for me. I find their service exceptional and have never had any problems with deliveries or my orders thus far. Keep up the good work!

Antwoord van Charlotte's Web Jewellery
Fantastic!
Fantastic Customer service, quick delivery and my Mam loved the necklace. Very happy! :-)

Antwoord van Charlotte's Web Jewellery
I absolutely love Charlotte's Web…
I absolutely love Charlotte's Web Jewellery!
The jewellery is so unique and ethically made in India which makes it really special. I bought a sapphire ring the other day as it's my birthstone and I love it, it's so delicate and fits with my other rings perfectly.
The ladies who run the company are also really lovely and happy to respond to any questions really quickly.

Antwoord van Charlotte's Web Jewellery
Check how rings are sized!!!
Ordered a bespoke spinner ring in a size measured by a jeweller. It took 8 weeks to arrive as it was handmade, which is understandable. When this arrived it didn't fit and was far too big. After numerous discussions with the staff it became apparent that the way the rings are sized here differs from that of a regular jeweller, which i feel should be mentioned on Etsy. They did agree to exchange this but it would take a number of weeks to get another one made. The turnaround time for this was totally unacceptable! There was no priority given even though it was clearly a mistake by Charlottes Web. I repeatedly had to chase and was told that they had no control over the time frame... i am actually out of pocket as i had to pay for the original to be returned. The ring is beautiful but due to the time taken and poor customer service i rate them a 2

Antwoord van Charlotte's Web Jewellery
I've bought 2 beautiful items from here…
I've bought 2 beautiful items from here so far and now onto my third. Perfect gifts, excellent customer service and really high quality products. I would not be without my aura spinning ring. All my family members are now fans too!
Thank you!

Antwoord van Charlotte's Web Jewellery
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