The whole ordering experience was seamless and quality products. The delivery was excellent. The delivery guy was friendly and super efficient and went above and beyond in carrying the fence panels t... Toon meer
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Lees wat reviewers zeggen
Very good service very polite and helpful delivery driver. Chose the 1p delivery so had to wait a little while longer, but well worth it if you are not in a hurry.
Knowing exactly what I needed I went online on Friday and ordered. On Sunday afternoon I realised I had miscalculated by four deck boards following which I was on the phone first thing on Monday.... Toon meer
Easily accessible with good parking and yard is well sign posted for collections etc. Large showroom packed with great stuff, well displayed. Carrying a wide variety of timber and associated products... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Houthandel
- ook in
- Bouwmaterialen leverancier
- Hekwerkwinkel
- Houtleverancier
- Hoveniersbenodigdheden winkel
- Tuinbouw leverancier
Geschreven door het bedrijf
Timber merchant in the heart of Somerset supplying high quality materials to trade and public across Somerset, Bath, Bristol & surrounding areas. Trading since 1903, we're open 6 days a week for fencing, landscaping & building materials, gates, sheds and much more!
Contactgegevens
The Timberstore, Buckland Down, BA11 2RG, Frome, Verenigd Koninkrijk
- 01373 814 814
- timberstoresales@charltonsgroup.co.uk
- charltonstimberstore.com
4,8
Uitstekend
321 reviews
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Excellent service and quality products
4 juni 2024
Antwoord van Charltons Timberstore
Thank you Stephen!
Phone order
Ordered over the phone, staff friendly and helpful.
While waiting for delivery added additional products with no problem.
Delivered where asked, all nice and tidy.
4 juni 2024
Antwoord van Charltons Timberstore
That's great to hear, thank you so much for your feedback!
Antwoord van Charltons Timberstore
Hi David, thank you very much for your review! To help us keep improving our service, could you give us an idea of how we can make it a 5* shopping experience for you in future?
Excellent friendly helpful staff
Well signposted, well set out, excellent friendly staff really helpful.
21 mei 2024
Antwoord van Charltons Timberstore
Hi Bryan, thank you so much for your feedback, it's very much appreciated!
Small hiccup but there was no problem.
I have ordered some fencing supplies recently as I had to change a 7.4m section of the fence. The order process is straight forward and easy to use. Delivery was quick.
There was one item which was wrongly picked but it has been changed the next day without an issue at all.
All product is of a high quality I can only recommend.
24 mei 2024
Antwoord van Charltons Timberstore
Hi Andy, thank you so much for sharing this and apologies again for the hiccup but pleased this was resolved quickly for you!
Antwoord van Charltons Timberstore
Thank you very much Kevin, that's great to hear!
Antwoord van Charltons Timberstore
Thank you Martin, very much appreciated!
Antwoord van Charltons Timberstore
That's wonderful to hear thank you for your feedback!
Excellent
Easy to order. Quick to respond to my e mail and excellent service when I arrived to collect my order
10 mei 2024
Antwoord van Charltons Timberstore
Hi Wayne, that's great to hear thank you very much!
Antwoord van Charltons Timberstore
The 1p delivery sure is popular! Thank you very much Steve
Delivered on time
Delivered on time, phone call beforehand. Stacked neatly by the driver where asked!
25 april 2024
Antwoord van Charltons Timberstore
Hi Chris, that's great to hear thank you!
Brilliant delivery great quality wood
29 april 2024
Antwoord van Charltons Timberstore
Thank you Gordon, that's great to hear!
Really helpful from ordering to delivery
19 april 2024
Antwoord van Charltons Timberstore
That's wonderful to hear, thank you very much!
Good service through out
Good service through out, excellent delivery driver extremely helpful and friendly.
26 april 2024
Antwoord van Charltons Timberstore
Hi David, thank you for your kind feedback, it's great to hear!
Easy timber purchase
I placed my order online, website was very clear and easy to use, for some treated timber. Received a phone call giving me a delivery date, timber was delivered on the promised day, driver was very helpful placing the timber where I asked.
23 april 2024
Antwoord van Charltons Timberstore
Hi Steve, thank you so much for sharing your experience and kind words, it's great to hear and we look forward to seeing you again!
Antwoord van Charltons Timberstore
That's exactly what we're here for, thank you Chris!
Ordered online for collection
Ordered online for collection, but pressed the delivery option accidental, so I phoned charltons office to amend this, lovely women answered the phone who delt with my request can’t recall her name, I new she was new to the company as she mentioned she was brilliant and very professional and quick to get back to me with my new reference number. Brilliant timber brilliant service.
22 april 2024
Antwoord van Charltons Timberstore
Hi Chris, thank you for your kind feedback, this has been passed to my colleague you spoke to at the time and very much appreciated!
Really friendly and helpful staff
Really friendly and helpful staff. I will be in position to comment on the softwood sleepers I bought in 15 years time.
15 april 2024
Antwoord van Charltons Timberstore
We look forward to it! Thank you for you kind words Terry
Antwoord van Charltons Timberstore
Glad to hear it, thank you Terry!
From start to finish
From start to finish, from when I first placed my order over the phone. To when I received the delivery. All the team were very friendly and helpful. Nothing was too much trouble. Even when the delivery was in the pouring rain!
11 april 2024
Antwoord van Charltons Timberstore
That's wonderful to hear and exactly what we aim for, thank you so much for sharing!
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