The whole ordering experience was seamless and quality products. The delivery was excellent. The delivery guy was friendly and super efficient and went above and beyond in carrying the fence panels t... Toon meer
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Lees wat reviewers zeggen
Very good service very polite and helpful delivery driver. Chose the 1p delivery so had to wait a little while longer, but well worth it if you are not in a hurry.
Knowing exactly what I needed I went online on Friday and ordered. On Sunday afternoon I realised I had miscalculated by four deck boards following which I was on the phone first thing on Monday.... Toon meer
Easily accessible with good parking and yard is well sign posted for collections etc. Large showroom packed with great stuff, well displayed. Carrying a wide variety of timber and associated products... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Houthandel
- ook in
- Bouwmaterialen leverancier
- Hekwerkwinkel
- Houtleverancier
- Hoveniersbenodigdheden winkel
- Tuinbouw leverancier
Geschreven door het bedrijf
Timber merchant in the heart of Somerset supplying high quality materials to trade and public across Somerset, Bath, Bristol & surrounding areas. Trading since 1903, we're open 6 days a week for fencing, landscaping & building materials, gates, sheds and much more!
Contactgegevens
The Timberstore, Buckland Down, BA11 2RG, Frome, Verenigd Koninkrijk
- 01373 814 814
- timberstoresales@charltonsgroup.co.uk
- charltonstimberstore.com
4,8
Uitstekend
321 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Charltons Timberstore
Hi Mr Bruton, thank you for your feedback, it's great to hear! We hope to see you again soon
Antwoord van Charltons Timberstore
Hi Mrs Smith, thank you for your kind feedback, we really appreciate it and hope to see you again soon!
Great service
Driver went out of his way to deliver the goods according to delivery instructions which could have been challenging. All delivered efficiently and effectively.
4 november 2024
Antwoord van Charltons Timberstore
Hi Jon, we're so pleased to hear this, thank you for your feedback!
good experience at Chaltons…
No problem finding what I required on the web site which was some gravel boards at a resonable price, easy to order and picked up next day. No problems so 5* rated thank you Chaltons Timber
24 september 2024
Antwoord van Charltons Timberstore
Hi Gerry, thank you so much for taking the time to leave us such a lovely review, we really appreciate it! It's great to hear and we'll look forward to seeing you again in future
Fantastic service as always for items…
Fantastic service as always for items big and small
17 oktober 2024
Antwoord van Charltons Timberstore
Thank you very much for your kind words, it's great to hear!
Antwoord van Charltons Timberstore
Hi Jacqui, thank you very much for your feedback! We're so pleased to hear it.
everything they promised was achieved
17 oktober 2024
Antwoord van Charltons Timberstore
Thank you for your kind comment Maurice! Much appreciated.
Antwoord van Charltons Timberstore
Thank you for your feedback Alan, that's great to hear!
Great shed and service from the guys at…
Great shed and service from the guys at Charltons. Antonio the installer takes a great pride in his work.
You could not do better than use these guys.
A very happy customer.
26 september 2024
Review zonder uitnodiging
Antwoord van Charltons Timberstore
Hi John, thank you so much for your wonderful feedback! We really appreciate it and will be sure to pass on your kind comments to Antonio and the rest of the installs team. Thanks again!
Excellent in almost every respect
Excellent in every respect - except a glitch in the on-line payment system that took a while to resolve.
17 september 2024
Review zonder uitnodiging
Antwoord van Charltons Timberstore
Hi Ian, thank you for your feedback, we really appreciate it! I'm sorry to hear you had a payment issue but thank you very much for highlighting it!
Great product and delivery
The delivery driver was excellent and helpful. I feel very confident about the products.
The downside was that my online order was not processed until I queried it but was then delivered promptly.
28 augustus 2024
Antwoord van Charltons Timberstore
Hi Neill, thank you for your feedback, we really appreciate it! The error was escalated to our scheduling manager at the time and I'm pleased to say a new process has been introduced to prevent this happening in future. I've passed your kind words onto the driver and his manager too, many thanks!
Good value gate post
27 augustus 2024
Antwoord van Charltons Timberstore
Thank you for your feedback John, that's great to hear!
Ordered fence posts online
Ordered fence posts online. Arrived in good time for 1p delivery cost!! Nice straight posts, very happy.
27 augustus 2024
Antwoord van Charltons Timberstore
Thank you for your feedback Sue, we really appreciate it!
Up there with the very best.
Easily accessible with good parking and yard is well sign posted for collections etc. Large showroom packed with great stuff, well displayed. Carrying a wide variety of timber and associated products, with a good website which gives prices etc (unlike some) which makes ordering a breeze. Very reasonable delivery rates, as cheap as 1p (£0.01) if you're not in a hurry and meet the criteria.
The staff are brilliant, very friendly and helpful even to a DIYer like me who only visits occasionally. Easy recommendation.
22 augustus 2024
Antwoord van Charltons Timberstore
Hi Roger, this is fantastic to see, we really appreciate your kind words and so pleased to hear you'd recommend us. As a family-run business we rely heavily on word-of-mouth in the area and reviews such as this so thank you very much for taking the time to share your experience. We look forward to seeing you again!
Great service easy to order on line
Great service easy to order on line, had phone call the day before to check delivery for the following day.
Excellent 5 stars for the driver that we missed very early morning, as out walking dog, my timber neatly stacked against my wall.
Good reliable friendly company.
Good quality products could not fault.
21 augustus 2024
Antwoord van Charltons Timberstore
Hi Roger, thank you for taking the time to leave such a lovely review, we really appreciate it and look forward to seeing you again!
Antwoord van Charltons Timberstore
Thank you Andrew, we're glad to hear it!
Great service
Easy to order online, good service at reception and grateful to one of the team who loaded the bags of stone into my boot.
2 augustus 2024
Antwoord van Charltons Timberstore
Hi Martin, thank you for your review, we're very pleased to hear it!
Order delivered complete and on time
Order delivered complete and on time. Good service with no problems.
30 juli 2024
Antwoord van Charltons Timberstore
Thank you very much!
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