CharterUP Reviews 

On time, reliable, friendly!

Driver was early and easy to communicate with

We used Charter Up for our daughter's wedding guests. Our driver was kind, courteous and on time! I would definitely call them again.

The bus was immaculate, the driver was extremely courteous and accommodating, the ride felt very safe.

Our driver was great. On time and courteous. The only downfall is I did not see an option to tip the driver in my trip details. I also sent a message to your customer service and never received details about how to tip.

Joe our bus driver was great, very friendly, professional and personal-able.
However the bus TV’s did not work, nor did the Bluetooth to listen to music. We also were never provided the Wi Fi. This was very disappointing given the contract did state those amenities came with the bus.
Especially given the cost.

Best Regards,
Mr.Dwayne Pina
Assistant Program Director
Cohannet Academy
1-508-977-3652

Everything was perfect. Nothing could have been better for our staff and youth players. The bus was on time, clean and the driveway very good. I will definitely book again

Our entire group (combined bach & bachelorette) had such a blast on the bus to the catamaran. The bus was early, and got us to where we needed to be on time. James was very accommodating! Would definitely book again!

on time, great customer services. safe driving by Mr. JAMES.....

Drivers were on time and friendly.

So many details from our trip went wrong. Customer service “Investigstion” to my several claims, were condescending and one sided. I will never book with Charter Up in the future again.

From booking, to rescheduling stops at various hotels. The whole team was very accommodating. Having everything included in the fee made managing a wedding day a little easier. I didn't ride the bus myself but received numerous complaints about the driver and whole pick up and return process. Would highly recommend this bus company.

Amazing and professional

We chartered service for a conference. The communication leading up to our event was clear and consistent. The bus was clean, our driver was prompt and friendly. Nothing by good things to say about our experience. Thank you!

The best part of the trip was our driver Anthony. He was so nice, helpful and reliable. He even text me when a member of our party left his phone on the bus, so that we wouldn't be concerned. He held it in safe keeping until we re-boarded later. We would definitely travel with him again! Overall, it was very easy to book and I received good communication throughout the entire process. Every one I spoke with during the booking/payment process was friendly and helpful. The bus was clean and nice. We didn't have a single complaint.

Very professional service. Constant contact. Almost to many alerts. Driver is respectful and is willing to work with us.

Every step from booking the charter bus to the driving service on the event day was truly excellent. I was nervous about it all, from our complicated shuttle schedule to having curb space for the huge bus on each trip. But our driver, Herschel, was very pleasant, calm, and confident which made the whole experience nice and easy. I’m very grateful to him and CharterUp for helping us execute a successful event!

I had booked buses for two different days. The second day was great. The first day, the bus had no AC, and the driver was terrible. I eventually got a $350 refund but honestly that was not enough for having NO AC in August in NC.

The bus driver Eddie was more than professional and informative. He made the trip even more memorable. A safe and excellent driver. Also booking and customer service deserves an honorable mention. Will use this company again for next trip.

Both Drivers Stanley (The Owner) and Preston were awesome. They were welcoming and very considerate. My VFW Post will recommend May Tav for our future travel. Thanks for a very positive experience.