I've had good experiences with this company in the past but on the 1st April 2022 I put in an order for about £100. It was never sent and just sat as "unfulfilled" in my account. Tried emailing 3 ti... Toon meer
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Great company, happy with all my purchases from them so far. Will definitely use again. There were supply issues across the UK for Pokemon products due to Covid-19 and busy ports but Chase Games k... Toon meer
Good selection on the website and reasonably priced - I specifically like that you can buy individual Pokémon cards for good prices. My order was dispatched a couple of hours after I’d paid and arrive... Toon meer
Placed another order last Friday and cards arrived following Monday in great condition and were well packaged. One card was missing but issue was quickly resolved. Fantastic customer service and compa... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Chase Games Ltd is a Tabletop Gaming Centre and Board Game Cafe in the Town of Cannock in Staffordshire, which is close to Birmingham. Our main stock in store is Trading Card Games, with Pokémon and Magic the Gathering being our biggest sellers but we ...
Contactgegevens
Unit 1 Cannock Shopping Centre, WS11 1WS, Cannock, Verenigd Koninkrijk
- 01543 573578
- chasegames.co.uk
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Good quality company
Happy and likely returning customer
Excellent service, great packaging for the cards and they arrived ahead of schedule. Made a young lad very happy, and his dad's job a lot easier. Would recommend wholeheartedly and will likely be a repeat customer.
Easy to use website and fast delivery
Easy to use website and fast delivery. Items were secure and well packaged. Would definitely use again.
Great online store
Great online store - good range of games and accessories. I bought some deck cases and they were competitively priced and with a large range to choose from. All arrived safely and quickly - would definitely use again!
i like chase games
i like chase games 3-10 delivery came in 3 wharra beauty also was wrapped in bubblewrap so my shiny cardboard is in good condition
Great place to buy Pokemon cards,quick…
Great place to buy Pokemon cards,quick delivery!! Would definitely recommend.
Reliable friendly service
Always get my pre-orders in with Dan and the team, never disappointed and always well packaged 👍
Great place for Pokemon singles
Having received my fourth order over the weekend I can safely recommend Chase and thank them for their efficiency and care taken with each order. Not only did my cards arrive within a couple of days, I appreciate the thought that went into the secure packaging of my cards, illustrating how much value they put on the condition in which goods are received. Add to this their low prices and range of singles card I will no doubt be placing a fifth order in the near future!
Very friendly and helpful…
Very friendly and helpful especially when delays to product occurred this year. Top class professionalism. They provided timely updates and happy to say I either received everything I ordered or reallocated the amounts to new product due to delays.
Excellent service and great prices
Excellent service and great prices. The most reliable and reasonably priced UK supplier that I've found for Pokemon cards.
Always a fast and reliable service
Cards arrived well packaged and in a timely manner as usual, great little company to use if you’re a tcg collector.
Great product and delivery just very…
Great product and delivery just very slow at replying to emails.
Great service, always a pleasure to purchase from
Great service - always great prices and fast shipping
Dan and Mel are just fabulous
Dan and Mel are just fabulous! Dan IS MR POKEMON uk! Been dealing with them for over 2 years and cannot complain about ANYTHING!!
Horrific Customer Service, Scammed out of £30
I purchased a Evolving Skies Prerelease Kit from this store, and at the time of purchase it had no description and an Apple Pay checkout button, so naturally I checkout and pick 'Royal Mail 48' Shipping. I check back a few days later and see it's been changed to an instore event and that there are absolutely zero cancellations. I email in explaining this to them as soon as I noticed which was within 3 days and got no response. When the kit actually came out, I followed up asking what has actually happened because I was expecting it to be posted to me, and I've had to battle back and forth trying to show my point of view and I've had accusations of hacking the website thrown at me, and a refund of a product which was never delivered and mis sold to me has not been refunded.
In my past experience, I've always ordered Pre-Release kits online, and had them posted as it's a taster of the set that's coming out, The Chase Games team magically expect me to know it's a physical event ticket and non refundable, despite not being shown at all at the time of checkout.
If they're going to scam me out of £30 like this and make it such a battle with giant email responses that are quite honestly some unprofessional, rude garbage, I would avoid even considering purchasing anything from them regardless of value.
Never been treated so much like a pile of poop by a company in my whole life, would give 0 stars if it were possible.
Excellent service very quick delivery
Excellent service very quick delivery, even beat the bank holiday would highly recommend!
Great Experience
I had a great experience in buying Pokemon products and selling my bulk to Chasegames.
I went to the store itself and Dan was very pleasant and knowledgeable to speak to about products.
I know this year his company had a lot of issues with Shining Fates pre-orders. I personally had a couple of items for this set on pre-order with Chasegames which I had to eventually cancel as the stock was severely delayed from the distributor but Dan and his team were superb in communication and arranging a full refund for me.
I wouldn't hesitate to buy from Chasegames again, keep up the good work!
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