Chatdeal Reviews 1.957

British Airways airline canceled my international flight from San Diego to London. As a result, I could not take my flight from London to Johannesburg and I could not take my flight from Johannesburg to Zambia. I notified the airlines in advance of my flight. I have proof of this and chatsdeal acknowledged airline canceled my airline reservation. I provided reservation copy I was unable to use due to airline cancelation and proof airline canceled and proof that I notified the airline. The airline canceled the flights and I did not cancel. Chatsdeal has been stonewalling me for 4 months and still not refunding me. I will be moving forward with charge card dispute in 5 days if no refund. If for some reason, I still do not get money back then I will proceed with small claims court in Virginia and suing the owners of Chatsdeal, because I opted out of the arbitration agreement within 30 days of booking. Stay away from this Chatsdeal booking site. The service is lousy and it is designed to keep the customers' money in event that airlines cancel their flights. It is a total scam. It is honestly better to just book directly from airline. I read their terms and conditions and it has things that are against the law in U.S. in there that would easily be thrown out in court.

I forwarded the issue to investigations

Airlines changed my flights making it impossible to travel. Chatdeal emailed me offering to cancel and get a refund or change. I chose refund, but the email would not let me choose refund. So I called and even though I was #1 in the que, I still waited 45 min on hold. Talked to an agent that said he would investigate. I received an email the next day saying the entire $3699.10 would be refunded. The email specifically said no fees or penalties would be deducted. The next day I received a refund of $2981.10. I’ve called 4 times and told Frank is assigned my case and immediately they try to transfer me directly to Frank. That’s when you wait on hold forever, terminal hold. Frank never comes on the line. Emails to Frank go unanswered, and any call is pawned off on someone else. Seems ChatDeal by Kayak customer service is a big scam. By the way, I’m still on hold now going on 35 min for “Frank”, if he even exists.

Stay away.

Après plusieurs semaines de discussion pour obtenir un changement de billet pour New York avec des frais raisonnables, nous ne parvenons pas à obtenir une nouvelle offre. La première offre mentionnait des frais de changement d'un billet "aller" pour un montant de $525 alors que nous avons payé $709 pour le coût total des 4 billets.

Katniss at Chatdeal is amazing! Our flight was delayed and we were going to miss our connecting flight. She was able to get us on a later flight the same day so that we could get into Milan the same day. She was so kind and kept me updated and walked me through the process for rebooking. Thanks again Katniss!

Katniss was amazing. When our flight got delayed, and we were going to miss our connection, British Airways was no help. But Katniss at ChatDeal quickly got us on a new flight. Amazing. Thank you Katniss!

Chatdeal sold me an ailine ticket for which one of the layovers was shorter than the minimum layover mandated by the airlines. When I contacted them,they simply told me to talk to the airlines. To top it all off, I later got two emails from them to let me know that the issue has been resolved.

This company is absolute garbage. They have the worst customer service I've ever experienced and I travel A LOT. They make it so you can't change your flight at all, whereas if you booked directly with an airline this would be super simple. If you call the airline, they're unable to change it because the booking was made by a 3rd party. Stay far away.

Acabamos de tener un problema con la reserva y no hay manera de contactar por telefono ni por el chat. De esta reserva he pedido confirmación explicita durante un mes, ya que hubo problemas cuando me confirmaron el viaje de ida. Despues de mes y medio, mi hija ha tenido que ser recolocada en un vuelo un dia despues, con el consiguiente perjuicio que le ha conllevado. Nunca más utilizaré este servicio

@Chatdeal_Flight sold me ticket to a non existent flight . Kept on denying even though airline confirmed the flight does not exist .pls have decency to refund my flight and book a new flight to get me to my destination on time

G.F.
1 review
IT
Rated 1 out of 5 stars
May 21, 2023
Chatdeal/Kayak concerning behaviour
I purchased tickets YVR to London, I asked for two but only one was delivered; I called customer service and asked to find me another ticket like the one I purchased or cancel the one I just bought (the purchase was done at 8:30 pm,) the agent (Gany ) replied that he would work on that .The morning after he sent a link with 2 tickets available for purchase, I proceeded to buy them and cancel the single one (time stamp was 6:30 am) . My refund was denied quoting the excuse that it should have been done the same day by the airline rules, this is very strange because every airline allows 24 hours (including west jet) to cancel with full refund. More to the point, there was no mention of this peculiar cancellation policy. I lodged a formal complaint with the BBB since this behaviours is very suspicious of fraud and should be flagged. Whoever is considering using Kayak in partnership with chatdeal should be warned: there is a high possibility of problems and losses, customer carer pretends to "work on resolving the problem"but it is just a platitude. The result of their inquiry is already predetermined, they quote rules that are not disclosed and rather made up according to the situation to suit their interest, in addition they never offered any alternative (e-credit/ exchange) as they are supposed to do according to their own website.
I regret using this service, please note that it is not accredited by the BBB, the awful reviews speak volumes.
Date of experience: May 05, 2023

Stay way from this agency.
They are all scammers they don't care about passengers safety
they offer you trip protection when it comes to use it they refuse to use it
DO NOT BUT TICKETS FROM THIS AGENCY

This company is a scam. DO NOT ever buy a ticket from them! They are absolutely incompetent. They will string you along and ultimately cannot make any changes to your itinerary even though your ticket indicates that is possible. You will call for weeks, speak to multiple agents, and will be put thousands of dollars. HORRIBLE company.

I really fed up with the customer service I received from chatdeal. I booked a flight through Kayak via Chatdeal. The airlines adjusted the flight, and now I have a long lay over on one location. I have been trying to sort this out, but no response. I always get a standard response that someone is working on it or the airline is working on it. If you can not provide assistance on the ticket, why are you taking money. The airlines won't provide support either since I booked the ticket through chatdeal. What a shame! The only option I have is to get a refund. The new ticket costs way more that I booked earlier. This is for booking reference - KD59423

We booked through chatdeal for our flights from Boston to Lima. Before we left for our trip, we got several emails that our flights had changed. Okay, no problem! That happens.

Before our flight back home to the United States we checked on the LATAM Airlines website several times and our flights appeared to be sorted. The new flight details were on their listing as confirmed. When we got the airport in Cusco, they informed us our flight was actually that morning. We showed them their website and the emails from them that said our new flight details. They told us this was kayaks fault and could not help us. We eventually after begging and pleading they booked us on a new flight as we could not get through to anyone at Kayak.

My only assumption is that kayak does not ticket flights upon payment rather they only hold a PNR. This is terrible service as you need to ticket flights right away.

Our new flight route took over 40 hours to get us home.

I work in the luxury international travel industry and I have never heard of a flight story more terrible.

Edit: the reply from Chatdeal is the same old dusty excuse they've given me before. The travel agent didn't give me enough information to board my rescheduled flight. Full stop. I don't want your voucher, I'm never going to book with you again. Send me another automated reply saying you understand.

Original: Firstly, I have regularly been travelling internationally for over 13 years now, and I've been through it all with travel agencies. This was BY FAR my worst experience.

I booked my usual multi-leg transatlantic flight for Christmas 2022; I book months in advance to get a good price. As Christmas approached, the flight schedules changed slightly (totally normal), which meant that I wouldn't make my connecting flight to my final destination. I ask to rebook and am given a new, earlier flight time by the ChatDeal advisor (Veris, if we're naming names). So far, so good.

Well, Veris didn't give me all the info I needed to board with my luggage, so I was denied boarding. I had to take my original flight, ending with me missing my layover and being grounded in ATL overnight, which I was trying to avoid, and the confusion over the tickets led to the airline losing my luggage. For over two weeks.

Let's now discuss Chatdeal's policies when something goes wrong. I had FOUR MONTHS of automated replies saying the situation was resolved because my 'ticket had been used'. Yes, my original ticket, not the rescheduled one. I finally called customer service (only an American number, BTW; if you're abroad, good luck), and the guy on the line was incredibly rude, saying it had been four months, why couldn't I let this go etc as he was reviewing my case, and you could actually hear the penny drop as he realised I had been fobbed off and ignored for months through repeated automated emails. His tone changed very quickly after that, and he assured me that he would be personally responsible for my case, he would escalate to management, he would call me in 72 hours etc. We seemed to be making progress, even though he was absolutely terrible at the beginning of the call. It appears to be policy to initially attack customer service callers.

Well, three weeks then went by with no call until I finally received an email from someone completely unrelated to the case saying I'd been given a voucher for £100 on my next booking. HAHAHAHAHA. Like I'll ever use this company again. I asked what the voucher was for, and why I hadn't been contacted as promised, and did get a call back from someone else completely unrelated to the case, telling me they'd raise a ticket and look into it. And lo and behold...
Another automated email telling me my issue was resolved!

Lessons learned:
1. If anything changes with your booking, the company cannot guarantee you will be able to board your rescheduled flight.
2. They will then try to ignore you until you give up complaining. It appears to be company policy.
2. Escalating to customer service will be met first with attacks and then with false promises.
3. ChatDeal has no infrastructure to deal with escalated complaints, as your case will bounce around randoms until something lands in your inbox.
4. BONUS: the guy on the phone let slip that they NEVER give refunds.

I will never book with this company again. I will never book with Kayak, their parent company, ever again. I've been on holiday while my travel agency has literally gone out of business, and I had a better experience than with this lot. It's a parody of a travel agency that somehow got licensed. DO NOT USE.

Following this review Chat deal sent 2 responses - send info to investigation@ and another asking for booking reference. Both were replied to immediately.
To date we have had no follow up at all.

Another point is if you have to phone them from outside the USA the call charges are huge. On each occasion we called you have to explain the situation again after waiting in a queue. The shortest call was 45 minutes to get precisely nowhere! You cannot get the case escalated

DO NOT USE THIS COMPANY THEY ARE UTTERLY DISREPUTABLE!!

Don't EVER book with Chat Deal.
We booked tickets which were converted to a voucher when flights were cancelled. Since then Chat Deal have held £1200 of our money and are not willing to allow us to use the voucher to rebook, all they can offer are substandard over priced ticket options. We have been emailing and phoning since March. They don't reply to emails and the most recent chaser email sent came back with inbox full. Flights are now much more expensive and we are no closer to getting this resolved.
We thought we were booking through Kayak but this is not the case.
DO NOT USE THEM

Reply received from them 2 months after June review. Our reply to that is....
Chatdeal are so opaque. They do not explain why a flight is not allowed or show evidence. We were fully aware that we could not get a higher priced ticket for the value of the voucher. We are not stupid. We appreciated that there would be an additional cost.

The flight option they provided (using a multi-flight route with an 18 hour lay over via every city you never felt the need to go to!) was higher than the value of the voucher we held, as was the direct flight which we wanted to take.

Both their daft route and our thoughtful direct route were codeshare routes with Virgin, who informed us directly that Chatdeal would have access to the direct flight.

We have been trying to sort this since March and are no further forward. They just avoid answering direct questions. If you do want to sort this please make contact by email and allow us to draw a line under this farce as Virgin say you have access to all flights so are perfectly able to resolve this

You should not book through chat deal. You will almost certainly regret it. No online check-in option and poor communication with sending flight information. Pick another option unless you want trouble on your trip. Do not believe their response about this being isolated.

horrible! do not even dare to purchase anything from them, costumer service the worst possible! I had a travel credit of 700$ ( I specifically got the travel insurance), wanted to use it and they said it can only be used on a certain types of tickets and after applying that travel credit I still had to pay 800$ for the ticket for the same airlines TURKISH AIRLINES! and they had audacity to call me after that and tell me they had to charge extra 100$ for airline penalty fee. excuse me what?

Greg did great job, very professional and helpful on my situation, absolutely amazing customer support and service
Thank him and his team for their efforts and hard work!

Worse experience of my life. Chatdeal is partnered with Kayak and its fraud website. They booked my tickets debit my bank account and cancelled my return tickets without my consent. When I went to the airport with my under age kids I was told my ticket was never confirmed, there’s no booking in Turkish system. I was stuck for one full week no response from Chatdeal neither Turkish as they both were blaming each other.