Chatly Reviews 92

yep - add me to the list of 'victims' - signed up through misleading advertising, literally didn't use the service, not even ONE single time...asked for a refund like 1 min after I signed up...but alas, no...they are very clear that once they scam u, ur cooked.

I was deceived into paying for what I believed was Claude AI. The interface looked entirely official, except for a small, barely visible 'Chatly' label that I initially overlooked — by the time I noticed, it was too late. To make matters worse, they outright refused to issue a refund. Avoid this company at all costs. They are deliberately misleading customers and should not be trusted.

DO NOT ever buy anything from them. They are SPAMMERS. I requested a full refund for my 1 year subscription while I am fully in line with the usage limit and the justification according to their own policies that they agreed to comply with according to the EU laws. Yet they decided not to refund me because I exceeded the limit of the use which is completely not true. I am reporting them to the Swedish Consumer Agency (Konsumentverket) to get my money back.

Scammers - I wanted to by a subscription to Claude and I was in a hurry. I searched Google - they were the first result, which said "Use Claude today". On the website the logo looked similar. I made the purchase and then immediately realized the mistake. I then cancelled my account, and contacted me for a refund. They replied a couple of days later that there are no refunds... Im getting the money back from the CC by opening a dispute. I then realized this is exactly how they work.

Yeah wish I saw these trust pilot reviews before jumping on. I also was confused as I thought it was Claude Ai I was on. They were clever with the Google Ad spend and SEO - along with branding - I also tried to cancel 1 hour after realising what happened. No refund.

Completely deceptive product masquerading as Claude.ai.

False advertising and no refund process even under UK law (cooldown 14 days).

My boss accidentally subscribed us for a full year—she was searching for Claude, but Chatly’s aggressive marketing put their site at the top, and it wasn’t immediately obvious. We tried to cancel and request a refund right away, but all we received was a generic, automated response that we can't get a refund (Regarding your request, please note that as per our refund policy, dissatisfaction with text output, style, creative output, aesthetic choices, or subjective preferences once Services have been delivered is not eligible for a refund.) - I am not sure how is this allowed nowadays!! I may report them to the Trading Standards
Be extra careful if you’re considering them, as they don’t appear to offer any flexibility for changing your mind.

This is total scam! Their website and branding deliberately mimic the appearance of Claude, the official AI assistant developed by Anthropic. As a direct result of this misleading presentation, I purchased a subscription believing I was accessing an official Anthropic product. Be careful! I will try to get a refund but I don't know how long it will take or if it’s possible. They are total scam and a bad bad company.

Sama expirience as all others. I canceled the subscription after a couple of chat messages, but they didn't refund and never answered my emails.

SCAMMMM ! Do not buy ! SCAMMMM

I wish there were a ZERO star rating. An absolute crook, misdirecting enquiries for real AI app like Claude or ChatGPT to its own site and enticing to buy a subscription, and then refusing a refund when the deceit is uncovered. Stay away!!!

Dishonest company using misleading advertising to lure people into subscribing to their service. Refuses the refund even after immediate request. Unethical policies. DO NOT BUY!

Scam ! Don't want to refund their customers

This feels less like a business and more like a trap.

I accidentally purchased a subscription and requested a refund within less than 3 hours, the same day, without ever using the service. Despite this, Chatly refused to refund the charge, hiding behind a rigid “no refunds” policy.

Let’s be clear: keeping 100% of a payment for a service that was never accessed is not about “policy”, it’s about choosing to profit from a mistake.

I escalated the issue respectfully, pointed out the timeline, and even asked for the version of the refund policy that was in effect at the time of purchase (since the one they reference appears to have been updated afterward). After that, they simply stopped responding.

No resolution. No transparency. Just silence.

This is not how legitimate, customer-focused businesses operate. Trust is built by how you handle situations like this, and in this case, Chatly failed completely.

If your business model depends on holding onto money from customers who never used your service and reported the issue immediately, that says everything.

Proceed with caution.

This Ai is a scam. They falsely advertise that they are Claude. They refuse to provide a refund even though I didn't use the platform at all and their terms say 24 hours full refund after sign up. The customer service is terrible and takes forever to respond.

u cant close the account. they're annoying

Total scam. You're not singing up for Claude - it's their own AI agent and they disguise their ad to make it look like they are selling a legitimate service. The company won't offer a refund. Be warned!

I mistakenly subscribed while trying to access Claude AI and realized the error shortly afterward. I canceled the subscription the same day and contacted support immediately requesting a refund.

The service was barely used, but the company refused the refund stating it is “not part of their policy.” This approach feels unfair and not customer-friendly.

When a user cancels within hours of subscribing and requests a refund right away, most reputable services would handle the situation differently.

Be careful before purchasing.