Chatly Reviews 

I found Chatly through a Google ad that appeared to be the official Claude AI by Anthropic. The ad deliberately mimicked Anthropic's branding, and I was charged $90 before realizing this was not Claude.
I requested a refund within 22 minutes of purchase, having sent fewer than 7 messages — meeting every condition in their own refund policy (Section 3b). They refused.
Their excuse? That my purchase was an "accidental transaction" — ignoring the fact that I was deceived by their own fraudulent advertising. They then offered a 50% partial refund, which is not what their policy states and not what I am legally entitled to.
I filed a chargeback with my bank and reported this to the FTC. Deceptive ads, no cancel button, and refund requests denied. Chargeback in progress. Avoid at all costs.

This service uses deceptive Google search ads that mimic official AI services (like Claude) to trick users into subscribing. I requested a refund immediately without using a single credit, but they are dodging it with automated macro replies.

Chatly was a mistaken purchase. I believed I was puchasing Claude and then somehow, after hitting the payment button I found I had bought Chatly. I immediately cancelled the subscription and requested a refund. It took days to get a response and meanwhile, the money was taken the next day. Eventually a person responded telling me they do not refund for accidental purchases. It is clear that this company are not interested in customer service, rather customer's money. Most responses come from a bot. I am pursuing a chargeback with my credit card company. Chatly should not be allowed to operate in my opinion.

I was misled into an annual subscription by their branding, which mimics official AI services. I requested a refund within 1 hour with 0 credits used (0/2.6k).

Despite their own policy stating annual plans are refundable within 24 hours for minimal usage, support agent "Owais" refused the refund and admitted that "many other customers" have the same issue. This is a deliberate trap.

I have reported them to Link Support (who are now investigating the business) and my issuing bank. Do not trust their "support" or their marketing. They will try to trick you into using credits to void your refund rights. AVOID AT ALL COSTS.

Be careful this is a scam! Gives you the impression that you are getting a subscription for Claude ai... nothing like that.

This company, Chatli AI runs a scam website. I have not been able to cancel my subscription for over a week now. I don't even remember attempting to subscribe to this company, Chatli AI. Their support services are unreliable and almost impossible to use. I will file a formal complaint about this company with the Better Business Bureau.

I will keep it simple, they are scammers

Be careful before subscribing.
The service presentation made me believe this was connected to the official Claude AI service by Anthropic. I cancelled immediately after realizing the mistake and contacted support for a refund, but received no reply.

Very disappointing experience.

I fell victim to Chatly AI's highly misleading advertising. I searched Google for "Claude" intending to subscribe to the official Anthropic Claude AI platform. Instead, Chatly placed a sponsored ad right at the top of the search page using the "Claude" name and deceptive wording to trap unsuspecting users.Deceptive Marketing & Absolute IncompetenceChatly's entire marketing strategy relies on masquerading as other legitimate AI tools. Once you are lured into their workspace, the product is completely incompetent and not worth the expensive price. The UI is frustrating, and the output quality does not compare to the actual industry-leading models it claims to offer. It is a massive waste of money for anyone who actually enjoys and frequently uses AI.Planned "No-Refund" TrapTo make matters worse, their refund policy feels deliberately engineered to steal your money. According to their stated Chatly Refund Policy, they strictly enforce a "No Refunds" rule for accidental or mistaken transactions. I contacted customer support immediately after realizing the mistake, but my request was instantly denied. It feels entirely planned: they trick you with the search ad, immediately lock in your credit card, and then use their rigid fine print to refuse a refund.Verdict: Avoid Chatly AI at all costs. Do not click on their sponsored Google results. Go directly to the official Claude AI website to avoid being scammed.

They deceived me into paying by making me think I was subscribing to Claude AI. The page looked official except for a small, easy-to-miss “Chatly” label, which I unfortunately didn’t notice until it was too late. When I realized what had happened, they outright refused to issue a refund.
Avoid this shameless company. In my experience, they mislead people and then refuse to make it right.

Highly misleading. Shows up as Claude/ChatGPT/Gemini in search, but it’s Chatly. Easy to subscribe by mistake, refunds are denied, and not even the latest models.

Dont come near!!! Total scam!!

I subscribed to Chatly believing it provided official access to multiple AI tools (ChatGPT, Gemini, Claude). In reality, it appears to be a third-party wrapper, not the official services.

After subscribing, I found the experience didn’t match what was implied. I used only a few messages and immediately requested a refund within the stated limits. I contacted support with my details and screenshots.

As of now, I’m still waiting for a clear resolution. Be aware that:

This is not the official platform for the AIs it mentions
The service may not match expectations
You should read the refund policy carefully before paying

I’ll update this review once my refund request is resolved.

Hidden fees and zero customer support. They ghost you after stealing money.

yep - add me to the list of 'victims' - signed up through misleading advertising, literally didn't use the service, not even ONE single time...asked for a refund like 1 min after I signed up...but alas, no...they are very clear that once they scam u, ur cooked.

I was deceived into paying for what I believed was Claude AI. The interface looked entirely official, except for a small, barely visible 'Chatly' label that I initially overlooked — by the time I noticed, it was too late. To make matters worse, they outright refused to issue a refund. Avoid this company at all costs. They are deliberately misleading customers and should not be trusted.

DO NOT ever buy anything from them. They are SPAMMERS. I requested a full refund for my 1 year subscription while I am fully in line with the usage limit and the justification according to their own policies that they agreed to comply with according to the EU laws. Yet they decided not to refund me because I exceeded the limit of the use which is completely not true. I am reporting them to the Swedish Consumer Agency (Konsumentverket) to get my money back.

Scammers - I wanted to by a subscription to Claude and I was in a hurry. I searched Google - they were the first result, which said "Use Claude today". On the website the logo looked similar. I made the purchase and then immediately realized the mistake. I then cancelled my account, and contacted me for a refund. They replied a couple of days later that there are no refunds... Im getting the money back from the CC by opening a dispute. I then realized this is exactly how they work.

Yeah wish I saw these trust pilot reviews before jumping on. I also was confused as I thought it was Claude Ai I was on. They were clever with the Google Ad spend and SEO - along with branding - I also tried to cancel 1 hour after realising what happened. No refund.

Completely deceptive product masquerading as Claude.ai.