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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I’ve used quite a few cashback platforms over time, but Cheddar easily sits among the absolute best. What really sets it apart is how hassle-free the cashout process is, as there are no process... Toon meer

Beoordeeld met 5 van de 5 sterren

Love this app. I earn cash back every week on my grocery shop and on other bigger purchases like concert tickets. I had to ask Customer Services for support and they provided a quick efficient and pos... Toon meer

Beoordeeld met 1 van de 5 sterren

Brought a gift card and expired on the same day and wasn't able to activate it. Customer service doesn't reply you via email for 7 working day or more. Sometime they just ignore your

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Cashback-aanbieder
  2. ook in
  3. Betalingsdienst

Geschreven door het bedrijf

Award-winning finance app 🏆 Gives everyone in the UK the tools to save money effortlessly. Including instant cash bonuses every time you shop, and effortless bank transfers between friends without sort codes and account numbers. Best newcomer - British Bank Awards Winner 2024 Best Personal Finance App - British Bank Awards Shortlist 2024 Innovation of the Year - British Bank Awards Shortlist 2024


Contactgegevens

4,5

Uitstekend

TrustScore 4.5 uit 5

605 reviews

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4,5

Alle reviews

(605)

99 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Great customer service!

Easy to use app, getting cash back on purchases that I would have spend anyways, example: my weekly shop, visit to my local pub and gift vouchers for friends and family. Fast , efficient and friendly customer service team! Highly recommend! Keep up the good work ! Big thanks again to Mustafa for helping with my queries!

15 oktober 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent App

I have been using cheddar for a couple of years, I have saved loads of money and I love using it! They are super helpful when there is an issue too, highly recommend.

11 oktober 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Can't believe more people don't use…

Can't believe more people don't use this app.

Easy to use (UK mobile signal when in shops notwithstanding!)

I had an issue caused by Sainsbury's website, not Cheddar, their support was fast, polite and excellent.

25 september 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

It works

It works. I was skeptical, it is simple - quite a basic app - there are some improvements that could be made but I enjoy the savings. Customer service is responsive. 😊

25 september 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great App!!

Great App. Highly recommended.

1 . A financial no brainer that saves us hundreds of pounds a year.

2. Great features like the reloadable giftcards and boosts.

3. Solid customer service as well.

Happy long-term customer.

11 september 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Tried Bank Card before Gift Card

Tried shopping normally before I would get any gift cards.

What they tell you happens:
To use Cheddar to get cashback when paying with your bank card at Tesco, download the Cheddar app and link your bank cards to it, then shop at Tesco as you normally would. The Cheddar app will automatically detect your purchases at featured retailers, including Tesco, and deposit cashback into your account.

What then happens is the app lists when you have been there and how much you spent but it’s listed as missed.

20 augustus 2025
Review zonder uitnodiging
Logo Cheddar

Antwoord van Cheddar

Hi Michael,

Thanks for your honest review and for giving Cheddar a try!

You're absolutely right that we used to offer automatic cashback when you shopped with a linked bank card. However, based on user feedback (including concerns about low rates, limited retailers, and long payout delays), we made the decision a number of months ago to pause auto-cashback and focus fully on gift card-based rewards instead.

This switch was communicated with users and we no longer advertise our tracked 'automatic cashback' feature.

Here’s why we doubled-down on gift cards:
✅ More retailers – 100+ brands including some of the UK's top grocers and retailers.
✅ Higher cashback rates – often double or more compared to previously.
✅ Instant cashback – no more waiting weeks or months to get rewarded.

We completely understand it can be confusing if you were expecting auto-cashback, and we’re sorry for any frustration caused.

Regarding the missed cashback notification. Your spend is still shown in the app for transparency, but it’s marked as "missed" because the auto-tracking programme is no longer active. It also helps you become aware that a potential saving is available on your next spend.

That said, we’re always listening – and if we see strong demand for bank card cashback again, we’ll absolutely consider bringing it back in a better, more rewarding way. We strive to bring the best value to our users always!

Thanks again for your feedback – it really does help us improve. If you’d like any help getting started with the gift card rewards or have more thoughts to share, feel free to reach out to our team via the in-app Contact button or via support@cheddar.me

Best,

Team Cheddar

Beoordeeld met 1 van de 5 sterren

Spamming never stops

Constantly spamming useless and very annoying company no amount of unsubscribe method works despite their claims and email address does not accept replies.

20 augustus 2025
Review zonder uitnodiging
Logo Cheddar

Antwoord van Cheddar

Hi Dave,

Thank you for sharing your feedback.

We only ever aim to send relevant updates and promotions connected to our cashback platform. And you’re always in control to what you recieve, this can all be managed in the notification preferences in-app (Profile>Notifications). In addition to this every email includes an Unsubscribe option.

If you need any further assistance with managing your notifications or have any other feedback, our team is happy to help at support@cheddar.me .

Best,

Team Cheddar

Beoordeeld met 1 van de 5 sterren

Poor customer communication

Paid for an IKEA card to use in store but it didn't appear on the app. £299 was taken from my bank account and shows up clearly on the Cheddar open banking dashboard with the correct reference and what I've paid for. What I am disappointed with is the automated email responses until 2 days later, when I got an email from Mustafa saying that I was going to be refunded within 24 hours. 5 days later and still waiting for my money back. Poor communication so far compared to the other financial apps I regularly use.

11 augustus 2025
Review zonder uitnodiging
Logo Cheddar

Antwoord van Cheddar

Hi,

Thank you for your feedback. Having looked into this, I can see this issue has now been swiftly resolved. I note there was a short delay due to the weekend and scheduled maintenance with our banking provider, but the matter was satisfactorily resolved with no loss to you.

You should have an email response directly from our founding team in your inbox, as well as a reply to your original message.

If you need any further support, please don’t hesitate to get back in touch; supporting our users is very important to us. And we are always happy to help.

Best,

Team Cheddar

Beoordeeld met 5 van de 5 sterren

Great suppoer

Had a technical problem and ended up buying the same gift card twice. I submitted a support request and within 3 working days I’ve had it all sorted and the money refunded. Really great support from the team at Cheddar, especially as they said that the company I bought the gift card for don’t normally do refunds.
This is the first time I’ve needed support from Cheddar, but have been using them for a while with no problems at all. Love the new ‘streaks’ feature they’ve released to get better cashback rates if you buy gift cards each week. I use the gift cards for my shopping at Tesco each week so it works really well.
Thank you!

6 augustus 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Appetising cashback, excellent customer service

I was assisted by Mustafa for a tricky refund transaction (via Cheddar, for a third business).
Mustafa went above and beyond to achieve the best outcome for me. The support received in this occasion also confirms the reliability of a company like Cheddar

30 juli 2025
Review zonder uitnodiging
Logo Cheddar

Antwoord van Cheddar

Hi Davide,

Thank you so much for your kind words! We're thrilled to hear Mustafa was able to assist you and that you felt supported throughout the process. We’ll be sure to pass on your feedback to him! It means a lot to us that you find Cheddar reliable – we’re always here to help whenever you need. 😊

— The Cheddar Team

Beoordeeld met 5 van de 5 sterren

Amazing customer service

Amazing customer service, app always works as required and when it doesn’t the helpful team are on hand to fix it so quickly.

31 juli 2025
Review zonder uitnodiging
Logo Cheddar

Antwoord van Cheddar

Thank you so much, Honor! We're really glad to hear you're enjoying the app and that our team has been able to support you when needed. We’re always here if you ever need anything — thanks again for being part of the Cheddar community! 😊

— The Cheddar Team

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