Chic Concept Reviews 

Brilliant customer service. I ordered car bed for my son birthday it was due to deliver same day but I received message it will not be delivered same day when I spoke to them and told them it was for my son birthday they arranged delivery for same day. Beyond my expectations.

Even thought I had not made payment but they still delivered it as promise.

There was cosmetic fault with 1 part they happily accept to deliver spare part.

I would recommend them without hesitation for brilliant customer service.

My bed was delivered today and I am delighted with it.

I have been extremely happy with the service provided from the time I requested fabric samples (which arrived the next day) to receiving the bed. We opted to assemble it ourselves which was very easy.

Would highly recommend this company .

I did have a long nightmare with this company but was recently contacted by the company and they have resolved my issues and assured me the person responsible has left the firm. I believe them so hopefully they are now in a better place to be trusted.

Ordered a bed on 24th May, half the order turned up late. Still waiting (now 16th August) for the mattress or a refund for it. Over 80 messages and phone calls of broken promises. I can only presume they assume most people forget and this “loop” is standard practice. Total waste of time and now getting money back through credit card. Order at your peril

Absolutely amazing service and great choice of design. Modified my design midway with no fuss or hassle. The installation team were very friendly and flexible when it came to picking a day to install. The design team really listened to what I want and sent me lots of samples to choose from. The bed goes perfectly in my room

Professional players on this team, recommended to all my friends and family, and you 🫵 should deal with them you will going into high level

Thank you for the quick service, the bed arrived earlier than I was expecting so made it even better. I had a very specific style of bed in mind but I could not find the same shape in the fabric & colour I wanted without compromising on the storage. Until I came across your site :) I will have this bed for many years so I am delighted I could get exactly what I had hoped for. Great service and options, could not fault.

Fantastic service from start to finish. Communication excellent from beginning to end and quality of products fantastic. Would recommend to anyone else!

Fantastic support from beginning to end ! Quick quote and bespoke design. They made it to a tight deadline and even though there was a slight Issue due to an uneven bedroom wall the panels were collected and returned back to us within a matter of days . Also the quality of products supersede the price tag. We are so happy with everything

Lovely customer service and great quality product. Got 2 new mattresses and both really comfortable and well made. Thanks!

The customer service I received was truly outstanding. I spoke with 2 staff, and they were both friendly, knowledgeable, and went above and beyond to address my specific needs. They listened carefully, provided clear and helpful information, gave me several options. They created a bespoke headboard within a matter of days and delivered promptly and professionally. It was an absolute pleasure interacting with them, and I'm very grateful for the high-quality service. This companies’ exceptional customer experiences really stand out.

Do not buy off this company !!They tell lies been waiting for 3 months for a bed that was meant to be 7/14 days as stated when I purchased it on 23rd march !!still no idea when it’s coming , they don’t have any customer service skills to keep updated you have to ring them and they make excuses all the time saying it’s on its way , they are shipping it with DHL because container is delayed , then it’s using diff delivery company but never give you shipping number and now waiting for for refund for 5 days still not come absolute joke of a company ! Don’t how they are still trading

After extensive research into ottoman beds, I called up Chic Concept and bought a brilliant bed and mattress. Not only were they very competitive in terms of their pricing, they also offered a wide range of good quality fabric choices for the bed base / headboard.

With the birth of my baby due immediately, I called up and spoke to Hussain and asked if there was any way possible at all to have the bed made and delivered within a very tight deadline. Most high street retailers and big named companies had 30-60 day lead times which simply weren’t going to work. Hussain and his team got onto it right away and from the moment we settled on the fabric and delivered it within days.

Beds now been fully assembled for my daughter and I had the pleasure of sleeping on it a couple times and can say first hand that I slept like a baby. My 4-year daughter also loves her new bed

Products and services absolutely brilliant - which I don’t often say for others so would highly recommend them. Best wishes to the team and business - we’ll definitely be repeat customers for sure.

Amazing from start to finish, so helpful with my order and fast delivery, Absolutely highly recommend buying from Chic Concept - Thank you so much ☺️. The bed was very well made and so so pleased with the result, great price and fantastic bed ☺️

Order was an easy process and delivered on time with no issues. It is reassuring that you can speak with someone over the phone to confirm the details of the order, and any made to measure specs. Our Super king size bed is fantastic, super comfortable and easy to assemble. Really good quality!! I certainly recommend Chic concept.

Absolutely love my headboard from Chic Concept! Fabulous service from start to finish, clear communication, from swatches, ordering & delivery, its worth the wait and I would really recommend thank you!

Good discount for damaged item.

Bed was ordered 20/02/24. They delivered quickly 23/03/24 after informing me in the morning the bed was damaged and an upgrade will be arriving that afternoon. We had no carpet down but took delivery as they told us it could be 3 months til new 1 arrives in stock or have a refund. We accepted the bed that afternoon but could not open it til 5th March when carpets were fitted in the room. We found there were a lot of missing parts, no instructions or fitting kit. The wrong colour for 2 parts as well. I rang them as soon as the faults were found and the man said he would sort it within 48hrs. I gave them messages and phone calls and they had chances to get the parts to me on 12th and 14th of March but never happened. On the 15th March I asked for refund and collection of the bed. The seller picked up the bed on the 19th March and a refund issued today 21st March

Chic Concept are very polite and have admitted they did not get this right by not checking the item before sending. With luck they are learning lessons from this so no other dissapointments happen for customers

Amazing bed, very unique with a classy design, I haven’t seen this type of headboard with the same quality at any High Street retailer. The mattress was firm but super Comfortable, like sleeping on a cloud and definitely exceeded my expectations.
5 STARS

I ordered an ottoman. It took a couple of weeks to come. But when I asked for an update it was prompt . Unfortunately the carrier had a few issues with their system for delivery but the team at Chic Concept kept me up to date regularly. I love the ottoman and I chose Sky blue fabric which is duck egg blue and fits perfectly with the room.

Great service from start to finish, Harry was extremely helpful in our purchase of a headboard, and very happy with the finishing product, will definitely buy from them again.