Despite being pleased with the product, it was late arriving and driver would not help me lift it up to my 1st floor apartment door, stating not company policy. I even offered to pay him (as unable to... Toon meer
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Lees wat reviewers zeggen
I had a questionable start with Orchard Homes but safe to say it ended well. Thankfully. My 1st gold Frenso sideboard delivery was fraught with delivery delays but the product is epic. So classy. Amaz... Toon meer
Saw them at the ideal home show and purchased a dining table. Advised it would be delivered within a week as a kerb side delivery free of charge. Was updated via email of delivery date and it arr... Toon meer
Bedrijf heeft geantwoord
Ordered on Sunday and my sofa came in on Tuesday. Amazing sofa. Very well finished. One pillow was incorrect, sent email , I did have a replacement within a week .Very friendly delivery man.HIGHLY REC... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Orchard Home, we are more than just a home decor and furniture brand – we're your trusted partner in creating a space that reflects your unique style and personality. Our commitment to quality craftsmanship and timeless design sets us apart. With a wide range of handcrafted furniture, home decor, and accessories, we help you transform your house into a warm and inviting home. Our mission is to provide you with not just products, but inspiration for creating spaces that you'll love. Explore our collection today and discover the Orchard Home difference.
Contactgegevens
Verenigd Koninkrijk
- info@orchard-home.com
- www.orchard-home.com
3,7
Gemiddeld
179 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 78% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Beautiful vase
Fast and safe delivery, well packed. A beautiful glass vase, my wife loves it
28 juli 2026
Despite being pleased with the product
Despite being pleased with the product, it was late arriving and driver would not help me lift it up to my 1st floor apartment door, stating not company policy. I even offered to pay him (as unable to lift it on my own) and he still declined. This company policy is not acceptable when paying nearly £500 for a table. Previously ordered products from Wayfair and never had this problem and always deliver not just to my front door but into my flat and room of choice, and nothing is too much trouble.
15 juli 2026
Super experience fast delivery
Super, quick delivery great quality of furniture and helpful customer service
14 oktober 2025
Not received item ordered yet
Not received item ordered yet, despite ordering two weeks ago. Have chased delivery, still not received
10 juli 2026
Chair is a bit deflated
Chair is a bit deflated, poor quality and a different colour to advertised.
The chair came in multiple parts with instructions however I have been unable to put the chair together, even with the help of multiple family members.
23 juni 2026
Can't really give any stars this time…
Can't really give any stars this time as I was told my order had been damaged and no more in stock. Very disappointed as it was to match another item ordered previously. Maybe west Yorkshire was not worth the cost of delivery 🤔
17 juni 2026
Antwoord van Orchard Home
Dear Ali
Thank you for taking the time to share your feedback, and we’re sorry to hear how disappointing this experience has been.
We would like to reassure you that we do not make availability or delivery decisions based on location or delivery cost. If an item is marked as out of stock after an order is placed, this is due to stock reconciliation issues rather than any intention to withhold delivery to a particular region.
We completely understand how frustrating this must feel, especially given that the item was intended to match a previous purchase. We appreciate you bringing this to our attention and apologise for the inconvenience caused.
Kind regards,
The OH Team
Stunning cabinet
Stunning cabinet, beautiful and high quality plus prompt delivery. I will definitely recommend and order again.
15 juni 2026
Antwoord van Orchard Home
Dear Sabine,
Thank you for your lovely review. We’re delighted to hear that you’re so pleased with your cabinet and that you find it beautiful, high quality, and well delivered.
It’s wonderful to know that you would recommend us and consider ordering again — that truly means a lot to us.
We really appreciate you taking the time to share your feedback and thank you for choosing Orchard Home.
Kind regards,
The OH Team
Terrible delivery experience
I have to say that the customer service team have been responsive and apologetic but the experience with the delivery has been incredibly poor and for that reason I would not use this company again. I had to chase an update on my order as the tracking information did not work and after 12 days I had received no update or notification that my order had even been processed. I contacted customer services and this was explained as a lack of communication from the carrier that there had been an unfortunate delay, but that my order would be delivered on 27th May (after placing the order on 9th May). I received no update from the carrier with confirmation of my delivery slot, despite the website being clear that a date would be agreed as a missed delivery would be at my cost, only to return home from work on 26th May to a driver at my home with an incredibly battered box. He had ticked his paperwork saying the package was received in good condition, which we disputed, only to be told “this was how he’d received it”. The table inside had a chunk missing where it had been bashed during transit. Again customer service have been apologetic and have promised to arrange to send out a replacement table but 2 days later I have heard nothing further. Perhaps they need to reconsider who they work alongside if they wish to quote on their website “We use specialist furniture couriers to ensure the safest possible delivery of your items”.
27 mei 2026
Antwoord van Orchard Home
Dear Mrs H Taylor,
Thank you for taking the time to share your feedback, and we’re very sorry to hear about your delivery experience.
While we’re pleased to hear our customer service team has been responsive and apologetic, we completely understand your frustration with the lack of updates, the condition your order arrived in, and the delay in receiving clear communication from the carrier. This is not the standard we aim to provide, and we appreciate how disappointing this must have been.
We’re also very sorry to hear about the damage to your table. We understand how upsetting it is to receive a product in this condition, especially after the issues experienced throughout the delivery process.
Thank you again for bringing this to our attention, and for your patience while we work to put things right.
Kind regards,
The OH Team
I had my sofa delivered this week and…
I had my sofa delivered this week and the packaging was torn and wet I opened 1 box and nearly all the corners of the sofa and also the lining had splits ! I have sent images as evidence customer service are taking there time collecting damaged sofas I would not buy again
21 mei 2026
Review zonder uitnodiging
Antwoord van Orchard Home
Dear Atika,
Thank you for taking the time to share your feedback, and we’re very sorry to hear about the condition your sofa arrived in.
This is certainly not the standard we expect, and we completely understand how upsetting it must have been to receive packaging that was damaged and to then find issues with the product itself. We also appreciate you providing images and working with our customer service team to resolve this.
We’re sorry that the collection process is taking longer than you would expect, and we appreciate your patience while this is being arranged.
Kind regards,
The OH Team
It was paid for and 2 weeks later they…
It was paid for and 2 weeks later they advised they don’t deliver to Devon.
5 mei 2026
Antwoord van Orchard Home
Dear Dan,
Thank you for your feedback, and we’re sorry for the frustration this situation has caused.
We understand how disappointing it must have been to find out after purchase that we are unable to deliver to your area. We do make it clearly stated on our delivery information page which postcodes we are unable to service, however we appreciate that this may still have been missed during the ordering process.
We’re sorry for any inconvenience this has caused and appreciate you bringing it to our attention.
Kind regards,
The OH Team
Antwoord van Orchard Home
Dear Lynne,
Thank you for your lovely review. We’re so pleased to hear that you’re very happy with your chair and that it arrived well packed and quickly.
It’s great to know the service met your expectations, and we really appreciate you taking the time to share your feedback.
Thank you for choosing Orchard Home.
Kind regards,
The OH Team
Do not waste your time and money
Ordered a sofa worth over £700. Half way into the designated delivery date received email stating the delivery was shifted by a day. The day of delivery was also unfulfilled. When emailed asking whether it is still arriving today, received an automated response that my inquiry will be answered in 48hrs. Total scammers. Big regret ever doing business.
6 mei 2026
Review zonder uitnodiging
Antwoord van Orchard Home
Dear V Cer,
Thank you for taking the time to share your feedback. We’re very sorry to hear about the issues you experienced with your delivery and the frustration this has caused.
Delays and lack of clear communication are not the standard we aim to provide, and we understand how disappointing this must have been after placing your order. We appreciate you bringing this to our attention, and your comments will be reviewed with our delivery and customer service teams.
Kind regards,
The OH Team
Ordered on Sunday and my sofa came in…
Ordered on Sunday and my sofa came in on Tuesday. Amazing sofa. Very well finished. One pillow was incorrect, sent email , I did have a replacement within a week .Very friendly delivery man.HIGHLY RECOMMENDED
27 april 2026
Antwoord van Orchard Home
Dear Joanna,
Thank you for your wonderful review. We’re delighted to hear that your sofa arrived so quickly and that you’re pleased with its quality and finish.
We’re also glad we were able to resolve the issue with the incorrect cushion promptly, and that a replacement was sent out within the week. It’s great to know our delivery team left a positive impression as well.
We really appreciate your recommendation and thank you for choosing Orchard Home.
Kind regards,
The OH Team
Antwoord van Orchard Home
Thanks again Irene
Delivered today following email to them…
Delivered today following email to them yesterday. Unpacked everything and realised not the size we ordered, 180cm instead of 150cm. Too much of a faff on returning it.
28 april 2026
Antwoord van Orchard Home
Dear Mr Graham Askins,
Thank you for your feedback, and we’re sorry to hear about the confusion with your order.
We’re pleased to hear your delivery was completed, but we completely understand your frustration on receiving the incorrect size, especially after already having issues with the order process. This is not the experience we want for our customers, and we apologise for the inconvenience caused.
Kind regards,
The OH Team
Antwoord van Orchard Home
Thanks again Paul we appreciate you
Just received my beautiful stool
Just received my beautiful stool , surprised it came so quickly and I am delighted with it . Regards Doreen.
13 april 2026
Antwoord van Orchard Home
Dear Doreen,
Thank you for your lovely review. We’re so pleased to hear that your stool arrived quickly and that you’re delighted with it.
It’s always wonderful to know when a piece exceeds expectations, and we really appreciate you taking the time to share your feedback.
Thank you for choosing Orchard Home.
Kind regards,
The OH Team
Shoreditch side tables are fantastic
Shoreditch side tables are fantastic, easy to assemble, great quality and exactly the look I was going for.
Delivery was efficient
8 april 2026
Review zonder uitnodiging
Antwoord van Orchard Home
Thanks again Fiona 🤗
There was a problem with my order and…
There was a problem with my order and the response and replacement time was excellent. Thank you.
4 april 2026
Review zonder uitnodiging
Antwoord van Orchard Home
Dear Isy,
Thank you for your kind feedback. We’re sorry to hear there was an issue with your order, but we’re really pleased that our team was able to resolve it quickly and provide a replacement in good time.
We appreciate your patience throughout the process and are glad everything was put right to your satisfaction.
Thank you for choosing Orchard Home.
Kind regards,
The OH Team
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