House of Isabella Reviews 

I purchased a Zuri Antique Base and shade. Both are really lovely items. I have ordered from House of Isabella previously. The order arrives on time and is lovingly packed. Cannot complain at all. Excellent service received.

Bought a lamp which was cheaper than every where else pakaged well and delivered quickly the lamp was lovely would recommend 100%

Super fast delivery, great product and perfect lanterns to place in a memorial garden I built for my dad’s ashes and his dogs ashes.

Great service and goods are fantastic and the outlet is great

AWFUL company. Do NOT order anything from them.
I placed an order on 26th July. Heard nothing for weeks. I then cancelled the order but it arrived on 1st September.
I tried to return the order but the returns portal said I was out of the returns window which I was not. I emailed and was told the returns portal was undergoing maintenance and I would be able to return the order. I have been requesting instructions on how to return the order and have my refund but am no longer getting replies. Possibly the worst customer service I have ever dealt with.

Great service from the House of Isabella team! We ordered two bedside tables, a desk and a chair, and couldn’t be happier with everything. Beautiful designs, great quality and excellent service throughout. Highly recommend!

This is my second purchase, great communication, obsessed with Floabelle

Bought a side table with a tile design. Lovely unique piece and very good quality. Delivery took a while but the piece is worth waiting for.

I ordered a table lamp, and received an email shortly afterwards informing me unfortunately, the last two lamps in stock were damaged. The company gave me two choices-wait around four weeks for restock to arrive or full refund. I waited for the lamp to come back in stock. Customer service very good. Kept informed of progress, carrier etc., until it got here. Pleased I waited it’s a pretty lamp & shade.

The communication and timing was exactly as told. Once I received my coasters I was delighted with how they look in my living room. They were packed perfectly so arrived safe and sound.

Cheap nasty plastic vine leaf not worth £27 ...refused delivery

I wanted to place an order for a superking bed which was £6,655 reduced to£3,194.40. The bed didn't come with the floating divan and I had queried if this could be reduced given that I was purchasing 2 items together. Laura emailed me and confirmed that the cost could be reduced by 10% if I was purchasing the floating divan and superking bed togther and asked if I wanted to place the order on Friday 4th September 2026 14:51. I responded on Friday 4th September at exactly 15:00 confirming that I wanted to go ahead with the order at the offered price. I noticed over the weekend that the bed had went back up to £3,993. I didn't think anything of it and thought the reduced price would still be offered, given that I had started this query back on 28th August. On Monday morning (7th September), Laura emailed to say they would no longer be giving the reduced price as the bed was no longer in the sale. I feel this is totally unfair, it was not my fault that your replies were so slow that you couldn't put the order through quick enough. I responded in good time. £3,500 is a lot of money and if you don't need it then I'll be sure to go elsewhere as Pavillion Broadway were much quicker in responding to my emails.

At the moment your courier has postponed delivery twice and hopefully we receive it tomorrow
At the moment the experience has been very poor and hopefully we have no damage as it been sent to two different depots
Jeff Brown

The delivery of my table was cancelled twice at very short notice. In each case, the courier told me the table was not there when they went to collect it. When it was finally delivered, the white glove service I had paid an extra £50 for was not provided. This company is very good at sending nice customer service emails but they do not appear to be competent. I complained a week ago and they said they would look into it. I have heard nothing more.

Parasol cover is great and delivered as promised. Very happy

Don't buy anything from them. I bought a ceramic lamp base for GBP110 and I regret that.

First they needed a lot of time to send the item to me. 10 days, maybe even more. When I received a lamp base, it was broken.

I contacted their support, they told me to open a return case, and when I did that they rejected my return. By their unfair policies, customers have one day to open a case and return the item if it is delivered broken.

Item was not well packed and they didn't even put a single "fragile" sticker on the box. I lost a bunch of money, don't be like me and don't buy anything from them.

Lovely candle, reasonably priced, really quick delivery

Very expensive, poor quality, and disappointing customer service
I’m very disappointed with my purchase. The sofa was very expensive, but it is not the same as shown in the pictures. The sofa is very hard and uncomfortable, and the quality is much worse than I expected for the price.

I also ordered a shelf unit, but they sent me a cheaper and completely different item in the wrong package.

The worst part is the customer service. Despite receiving the wrong product and a sofa that does not match the advertised pictures, they refuse to exchange the items or provide a refund.

For the price I paid, I expected much better quality and service. Unfortunately, I cannot recommend this company. Very disappointing experience

Bought beautiful picture frame, good quality and resembled as pictured. Delivered within a week.