I purchased a Zuri Antique Base and shade. Both are really lovely items. I have ordered from House of Isabella previously. The order arrives on time and is lovingly packed. Cannot complain at all. Exc... Toon meer
Bedrijf heeft geantwoord
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AWFUL company. Do NOT order anything from them. I placed an order on 26th July. Heard nothing for weeks. I then cancelled the order but it arrived on 1st September. I tried to return the order but t... Toon meer
Bedrijf heeft geantwoord
I ordered a table lamp, and received an email shortly afterwards informing me unfortunately, the last two lamps in stock were damaged. The company gave me two choices-wait around four weeks for restoc... Toon meer
Bedrijf heeft geantwoord
Great service from the House of Isabella team! We ordered two bedside tables, a desk and a chair, and couldn’t be happier with everything. Beautiful designs, great quality and excellent service throu... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
House of Isabella specialise in stylish and luxurious contemporary and traditional furniture, lighting, mirrors, gifts, hampers and accessories
Contactgegevens
W1A 6US, Verenigd Koninkrijk
- info@houseofisabella.co.uk
- houseofisabella.co.uk
4,0
Goed
2K reviews
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Heeft 91% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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Quality products and service
Excellent quality lampshades. Order dispatched promptly and accurate delivery updates received. All in all a brilliant shopping experience.
21 augustus 2026
Review zonder uitnodiging
Antwoord van House of Isabella
Thank you very much for your kind review. We’re delighted to hear that you’re pleased with the quality of your lampshades and that you received prompt dispatch and helpful delivery updates. We truly appreciate your feedback and hope to welcome you back to House of Isabella again soon.
If only zero stars was an option…
At first glance, House of Isabella presents itself as a premium retailer with a sophisticated, professional-looking website. Unfortunately, my experience revealed that beneath the polished appearance lies a maze of small print and policies that seem designed to protect the company rather than help customers.
A perfect example is their use of the word "Outlet" discreetly tagged onto the end of a product description. Most customers would understandably assume this is simply a category or promotional label. What it actually means is that the item is non-returnable, a crucial detail that isn't made clear on the product page itself and is instead buried 747 words deep within their delivery and returns policy. By the time you discover this, it's too late.
Customer service was equally frustrating when discussing the product I received. The colour shown online differed significantly from the item delivered, yet when this was raised the response seemed to ignore the obvious discrepancy. It felt as though the company had suddenly developed a case of selective colour blindness, insisting that what was in front of me somehow matched the website images despite the clear difference.
My overall impression is of a business that relies heavily on terms, conditions and technicalities whenever a customer raises a legitimate concern. Rather than focusing on fairness and customer satisfaction, the experience felt like a constant exercise in deflecting responsibility.
If you're considering purchasing from House of Isabella, my advice would be simple: don’t!! I don’t know who Isabella is but my advice is to give her house a very wide berth.
Order Ref: WEB262336
Update following response from House of Isabella (and their attempt to silence me).
For clarity, my review acknowledged that the term OUTLET was tagged to the end of the product title. My issue relates to what this term actually means for the customer which, as I said, is buried at the bottom of a 747 word Delivery and Returns policy. If transparency is such a priority for you, then your product title should be a lot clearer - e.g. SALE ITEM - SOLD AS SEEN NO RETURNS instead of the far more ambiguous term, OUTLET.
As for the discrepancies on the colour of the item, I just wish Trustpilot had the option to post images so that we could let your customers (and potential customers) decide.
I stand by every word and hope this helps others avoid the same trap I have found myself in.
18 augustus 2026
Review zonder uitnodiging
Antwoord van House of Isabella
Thank you for taking the time to share your feedback. We are sorry to hear that you have been left disappointed with your experience, and we would like to take the opportunity to provide some further context and clarification regarding your order.
Firstly, we take transparency with our customers very seriously, particularly when it comes to our Outlet collection. All products sold as part of this collection have “OUTLET” clearly included within the product title, rather than this information only appearing within our general terms and conditions or returns policy. The individual product description also explains that Outlet items may include customer returns or ex-display stock and, for this reason, are offered for sale on a final-sale basis.
We appreciate that customers do not always read an entire delivery and returns policy before placing an order, which is precisely why the Outlet status is not solely contained within that policy. It is identified in the product name itself and further information regarding the nature of Outlet stock is provided within the product description. We make this information available before purchase so that customers can make an informed decision about whether an Outlet item is suitable for them.
We would also like to address your comments regarding the colour of the product received. When you raised this concern with our Customer Service team, it was not dismissed or ignored. Instead, the matter was referred to our Product Team so that it could be reviewed by colleagues with specific knowledge of the product and its listing. Following their review and comparison with the product imagery, the team confirmed that they considered the colour of the item received to be a match to the product advertised and could not identify a difference that would indicate that an incorrect product or colour had been supplied.
We completely understand that colours can sometimes appear slightly different depending on lighting, surroundings, screen settings and how an image is viewed. However, when a concern such as this is raised, we believe the appropriate course of action is to investigate it rather than simply make an assumption. That is what we did in this instance, and the response provided to you was based on the findings of our Product Team.
We are therefore disappointed by the suggestion that our policies are designed to “deflect responsibility” or that important information was deliberately hidden from you. We work hard to provide customers with clear product information and fair terms, while also ensuring that the conditions attached to Outlet products are communicated before an order is placed. Our Customer Service team also took the time to investigate the specific concern you raised rather than disregarding it.
We recognise that you remain unhappy with the outcome, and we are genuinely sorry that your purchase did not meet your expectations. While we cannot always provide the resolution a customer is hoping for, we will always aim to handle concerns professionally, review the information available to us and provide an outcome based on the circumstances of the individual order.
We appreciate your feedback and will continue to review how information is presented across our website to ensure our customers have the clearest possible shopping experience.
Excellent customer service
I purchased 2 bedside tables. The quality of which are excellent. Was notified when they were going to delivered and arrived on time. I was very impressed with the standard of the packaging. I had one very minor issue relating to the thread on one of the leg studs. Customer service was excellent and sent out a complete new set. I will definitely purchase from House of Isabella in the future.
23 juni 2026
Review zonder uitnodiging
Antwoord van House of Isabella
Thank you so much for your wonderful review, Sharon! We’re delighted to hear that you love your new bedside tables and had such a positive experience with our team.
We really appreciate your kind words and your understanding regarding the minor issue. It means so much to us to hear that you would shop with House of Isabella again.
We look forward to welcoming you back in the future!
This is a great service with an…
This is a great service with an excellent selection of furniture. I would have happily given it the highest rating, but I really missed having the option to communicate via WhatsApp. In particular, I wasn’t able to send a video, which was quite frustrating and made communication more difficult than it needed to be.
11 augustus 2026
Review zonder uitnodiging
Antwoord van House of Isabella
Thank you so much for taking the time to leave us a review and for your kind words about our furniture selection and service. We're delighted to hear you had a positive experience overall.
We also really appreciate your feedback regarding WhatsApp. While we don't currently offer communication via WhatsApp, we do provide support through email, and we also have a live chat function on our website, which is monitored 24 hours a day to help customers as quickly as possible.
Your feedback is incredibly valuable, and we'll certainly take it on board as we continue to improve our customer experience.
Thank you again for your support, and we hope to welcome you back to House of Isabella again soon!
So I ordered a rattan dog house
So I ordered a rattan dog house, but was a bit wary due to some reviews reporting that items were not delivered. But! I actually received my order before the shipping info was updated on the website! The item is high quality, as described and was packed very well. Will not hesitate to order again!
10 augustus 2026
Review zonder uitnodiging
Antwoord van House of Isabella
Thank you so much for taking the time to leave such a lovely review!
We're delighted to hear that your rattan dog house arrived safely and that you're pleased with the quality. It's wonderful to know it met your expectations and was well packaged.
We really appreciate you giving us a chance despite your initial concerns, and we're so glad we could provide you with a positive experience. Your kind words mean a lot to our team.
We look forward to welcoming you back to House of Isabella again in the future!
House of Isabella second to none
House of Isabella products are just wonderful. The quality is amazing and the costumer care service is real and understanding. You can tell you are dealing with a small business that still knows how to interact with fellow humans.
The products themselves are very high quality and stand out.
Having dealt with Eve - the operations director has been nothing but wonderful. She was very understanding and very fast to find a solution that works for everyone.
5 augustus 2026
Review zonder uitnodiging
Antwoord van House of Isabella
Thank you so much for your lovely review! We truly appreciate your kind words and are delighted to hear how happy you are with both our products and the service you received.
We’ll be sure to pass your wonderful feedback on to Eve – it will mean so much to her and the rest of our team.
Thank you again for choosing House of Isabella and for taking the time to share your experience with us. It really does mean the world to our small business! 🤍
Not necessarily your fault but DPD…
Not necessarily your fault but DPD local delivered the wrong parcel, when speaking to a rep of the company I was told to contact DPD local, the only way to get in touch was through the email of the confirmation of delivery time. Customer service dealt with all issues promptly Inc getting in touch with DPD, and got the item I ordered in time. Item exactly as described. Thank you for all your help. 4 stars instead of 5 because of initial issues but everything else was brill. thank you again.
2 augustus 2026
Antwoord van House of Isabella
Thank you for taking the time to leave your feedback. We’re very sorry for the inconvenience and frustration caused.
Unfortunately, the incorrect parcel being delivered was an issue with the courier and was outside of our direct control. However, we completely understand how frustrating this must have been, particularly when you then had difficulty contacting DPD directly.
As soon as we were made aware of the issue, we arranged a next-day collection of the incorrect parcel, along with the delivery of the correct parcel as quickly as possible.
While courier issues can unfortunately occur from time to time, we will always do everything we can from our side to resolve them promptly for our customers.
Efficient service.
Efficient service and delivery great. Product perfect.
1 augustus 2026
Review zonder uitnodiging
Antwoord van House of Isabella
Thank you so much for your lovely review! We’re delighted to hear that you were happy with our service and delivery, and that your product is perfect.
We really appreciate your kind feedback and hope to welcome you back again soon! 😊
Think twice before you order from here!
Order number 804034 First time ordering from this site and the last !
I ordered a fairly big mirror it arrived , I opened it immediately to find a large crack from top to bottom in middle of mirror absolutely so disappointed was for bedroom , reported the damage straightaway with pictures I was advised to fill out online form with photos which I did it’s been over the 48 hours for them to sort it and I still have not been sent the tracking information for new mirror in fact they are blatantly ignoring me ! I should have read previous reviews this isn’t the way to treat customers and run a business !
Update I have received no replacement when will I get it where is the tracking?
29 juli 2026
Review zonder uitnodiging
Antwoord van House of Isabella
Thank you for updating your review.
We completely understand your disappointment at receiving the mirror damaged and are very sorry again for the inconvenience this has caused.
As mentioned previously, as soon as we received the required information regarding the damage, we arranged both the collection of the damaged mirror and a replacement for you.
We have also been keeping you updated directly and have now sent you a further email regarding the tracking for your replacement. Please check your email for the latest tracking and delivery update, as your replacement is progressing with the courier.
Please be assured that we have been actively working to resolve this for you and will continue to keep an eye on the replacement until everything is successfully delivered.
Thank you for your patience, and we hope you are very happy with your new mirror once it arrives.
Just what I was looking for
Great choice, beautiful products, fast and efficient service
1 juli 2026
Review zonder uitnodiging
Antwoord van House of Isabella
Thank you so much for your lovely review! We’re delighted to hear that you’re happy with your purchase and our service. Your kind words really mean a lot to us, and we hope you enjoy your beautiful new pieces!
Absolutely beautiful
Absolutely beautiful, my faux olive tree is so true to life, amazing quality, value for money 💰
24 juli 2026
Review zonder uitnodiging
Antwoord van House of Isabella
Thank you so much for your lovely review! 💚 We're absolutely delighted to hear that you love your faux olive tree and that it looks so true to life. It means a lot to us that you're happy with the quality and feel it's great value for money. Thank you for taking the time to share your feedback – we truly appreciate your support!
Awful awful retailer
Awful awful retailer. Horrendous experience of multiple items with faults and a very slow and rude customer service follow up to receive a refund. Do not buy from here!
24 juli 2026
Review zonder uitnodiging
Antwoord van House of Isabella
Thank you for taking the time to leave your feedback. We are genuinely sorry to hear about your experience and the inconvenience caused by the damage to several of your items during transit.
Unfortunately, both the Bodhi sculpture and its replacement, as well as the Eichholtz sculpture, sustained damage while being handled by the courier. We completely understand how frustrating this must have been, particularly after receiving a replacement that also arrived damaged.
As soon as these issues were reported, our customer service team acted quickly to arrange collection of the damaged items within 24 hours where possible. Once the returned items were received back at our warehouse, full refunds were processed for both sculptures. We are also pleased that the remaining two items from your order arrived in perfect condition.
Whilst we cannot always prevent damage caused in transit, we do work hard to resolve these situations as quickly and fairly as possible. We sincerely apologise that, despite our efforts, your experience fell short of expectations.
Thank you again for your feedback, and we wish you all the very best for the future.
It was a wonderful experience with…
It was a wonderful experience with excellent communication the advised me of the process & where the package was in the process!
10 juli 2026
Review zonder uitnodiging
Antwoord van House of Isabella
Thank you so much for your lovely review! We're delighted to hear that you had a wonderful experience and that our communication kept you informed throughout the process. We really appreciate you taking the time to share your feedback, and we hope to welcome you back again soon!
House of Isabella exceeded…
House of Isabella exceeded expectations. Chairs are of very high quality, packaged with care and arrived well before I expected! Will be back!
12 juli 2026
Review zonder uitnodiging
Antwoord van House of Isabella
Thank you so much for your lovely review!
We're absolutely delighted to hear that House of Isabella exceeded your expectations. It's wonderful to know you're pleased with the quality of your chairs, that they arrived well packaged, and even earlier than expected.
Your kind words mean so much to our team, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back again soon!
No problems.
18 juli 2026
Review zonder uitnodiging
Antwoord van House of Isabella
Thank you for taking the time to leave us a review!
We're so pleased to hear everything went smoothly. Your feedback is greatly appreciated, and we hope to welcome you back to House of Isabella again soon.
Lamp shade was exactly as descibed
Lamp shade was exactly as descibed. I ordered 2 shades which arrived carefully boxed and wrapped within a few business days. I was very happy with the transformation of my lamps.
16 juli 2026
Review zonder uitnodiging
Antwoord van House of Isabella
Thank you so much for taking the time to leave us such a lovely review!
We're delighted to hear that your lamp shades arrived safely and were exactly as described. It's wonderful to know you're so happy with how they've transformed your lamps.
Your kind words really mean a lot to our team, and we truly appreciate your support. We hope you enjoy them for many years to come!
Warm regards,
Large Fleur vase
The large Fleur vase I purchased was exactly as described with measurements etc. The vase is very beautiful and I am very happy with it. My parcel arrived in just a couple of days.
2 juli 2026
Review zonder uitnodiging
Antwoord van House of Isabella
Thank you so much for your lovely review. We’re delighted to hear that you’re happy with your large Fleur vase and that it arrived so quickly. We really appreciate your kind words and hope you enjoy your beautiful vase for many years to come.
Great rustic stool good size quick…
Great rustic stool good size quick delivery happy customer 😀
8 juli 2026
Review zonder uitnodiging
Antwoord van House of Isabella
Thank you so much for taking the time to leave us such a lovely review!
We're delighted to hear you're happy with your rustic stool and that it arrived quickly. It's wonderful to know you're pleased with the size and your overall experience.
We really appreciate your support and hope to welcome you back to House of Isabella again soon!
Easy to put together parasol base
Easy to put together parasol base. Good quality. Was out of stock when I ordered but House of Isabella gave me a date stock would be in and delivered just after. I have now ordered another for a different part of the garden.
14 juli 2026
Review zonder uitnodiging
Antwoord van House of Isabella
Thank you so much for taking the time to leave such a lovely review!
We're delighted to hear that you were pleased with the quality of the parasol base and that you were happy with the stock updates and delivery. It means a lot to us that you've come back to order another one for a different part of your garden.
We really appreciate your support and hope you enjoy both of your parasol bases!
Happy customer
Beautiful products and wonderful customer service! Even tho a part of our delivery was delayed, we were kept informed with regular updates and given the opportunity to have other items that were in stock delivered prior.
7 juli 2026
Review zonder uitnodiging
Antwoord van House of Isabella
Thank you so much for your kind review!
We're delighted to hear that you love the products and that you had a positive experience with our customer service. While we're sorry part of your delivery was delayed, we're pleased we were able to keep you updated throughout and offer to send the in-stock items ahead of the rest.
Your lovely feedback means a great deal to us, and we truly appreciate you taking the time to share your experience.
We hope you enjoy your new pieces, and we look forward to welcoming you back again soon!
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