House of Isabella Reviews 

I contacted this business in regards to their “price match promise” which is on their website. I found the EXACT SAME item available (same design, same manufacturer, same product name) for $399 compared to $587 (for 2 bedside tables) and $179 compared to $306 (for a single beside table). When I contacted them regarding their “price match promise” I was told that told they are“ unable to accept the price match at this time, as matching the competitor’s price would mean we’re unable to cover our costs on the item.”

What’s the point of having a price match promise on your website if you have no intention of even trying to match a competitors price on the exact same item? Don’t offer a price match promise if you have no intentions of coming good on it!

As a result, I placed a review on Trustpilot, which has now been removed because House of Isabella have claimed it contains promotional material (it did not, and I have disputed this with Trustpilot). They have also tried to have the review removed by claiming it is defamatory and claiming I have the wrong business. It appears that House of Isabella does not enjoy being called out, even when the call out is reasonable and other consumers need to be aware.

It was my first time purchasing from House of Isabella and it won’t be the last. Such beautiful pieces they have, I purchased a gorgeous marble bowl for my side table. It’s stunning and their customer service is excellent!

I bought a beautiful clock from the brand Thomas Kent. Perfect description on the website. Great price.
Fast delivery and even a follow up how things went. Well done team House of Isabella.

Search was easy to navigate and found what I was looking for. And on sale!

The product I ordered unfortunately was faulty, the business went out of there way to source a replacement product. Will definitely buy from them again.

As very happy with the columns I bought and the price was very reasonable, C

Amazing customer service and I absolutely love my new dining table highly recommend

Nothing wrong about the product. I bought the same product at Kmart for 1/3 the price - needed another and the only store to have it was house of Isabella - with a 66% markup!

Hi just good in getting order sorted straight away. Not complicated. And helpfully

Very intuitive web-page. Very efficient.

I trusted this company with 11 hundred pound order ,the day before delivery they cancelled after I had designed the room with all the stuff around my order with them no explanation just sorry cant get order stay away from this company im now reading all the reviews not sure how they got reviews that are good there communication is nothing short of rude no phone call I had to contact them to see where it was that old excuse we sent a email nothing arrived still !!!!would you not call a client and explain when I asked to call me they said on there chat we dont call client disgusting company stay away reviews are there for a reason I wish I had read them before I entered spending a lot of money with them …. Now if they are brave they will read this and try to reply to me to late !!!! Your company are second rate with a good web site that draws you in but no customer service when the money has been spent

I’ve had the best experience with House of Isabella. I purchased beautiful bar stools for my new home and they were exactly what I saw online. One of them had a small issue and the team (Jenny B) was so responsive and the team were so quick to resolve it. Would recommend!

I placed an order on 15th July when the website was showing stock on hand. I paid an amount of $55.70 for shipping after entering my address and I paid in full. On 16th July I was advised that the container was delayed until mid September. I was offered a $10 gift voucher for the delay. I was then notified on 5th August at 11.07 am that there would be additional freight payable of $186. At 11.10 am on the same day I was notified that there would be additional freight of $416 to complete the order. Another email was received at 11.10 am confirming that the additional freight would be $416 or if more convenient I could collect from Victoria - I live in Perth ! There was no apology for the delays until I finally sent an email to House of Isabella complaining about the additional freight after everything was confirmed. I requested an immediate refund which I must say was received very quickly but I was very disappointed in the lack of customer service and how I was responsible for the additional freight of $416. Unfortunately I will never order from House of Isaabella again which is a shame because they do have some nice items but the runaround wasn't worth all the hassle in the end.

DAMAGED GOODS AND TERRIBLE CUSTOMER SERVICE! Doesn't even deserve one star!
We purchased a table, which was initially delayed as their supplier had "delivered so many damaged items".
On opening our (expensive) table, we discovered resin-like or glue stains across the travertine surface: The table is clearly and visibly faulty. There is no way the item would have passed a visual inspection and therefore would have been supplied with full knowledge of the damage.
On raising this issue, House of Isabella have refused to take any action or any accountability for the damage, claiming it as our fault as we hadn't unpacked the item and notified them within 24 hours of it being delivered.
We have repeatedly sought a fix here, and repeatedly told no action would be taken, their customer service person claiming it to be a supply issue, and not an Isabella issue - zero accountability, no action, and very frustrating.
So, we now have an expensive and clearly damaged coffee table and have had to take action with Fair Trading. The consumer's rights should be upheld and protected and House of Isabella simply won't and don't care.

Easy to deal with and always do what say.

We received our stools extremely promptly from House of Isabella. Very happy with the product. Easy to assemble. Great communication throughout from this company. I would happily buy from them again. Reasonably priced as well.

I recently bought a vase from House of Isabella and it was delivered damaged but they sent me a replacement the following day. Very happy with my vase!!

I have had two incredibly disappointing experiences with this business. False advertising, misleading information about pricing and availability of products. I would stay clear.

We had been looking for a replacement coffee table for months, When we found the House of Isabella site and their extensive range we found the exact table we were looking for. Emailed Jenny a number of times to clarify the details and then placed an order. The table was delivered to our house in Perth within 4 days and the delivery service they use was exceptional. The packaging was excellent, fully protected with in foam and cardboard boxes and strapped to a pallet.
It arrived in perfect condition and the product is exactly as described on their web site.
Will certainly use them again.

So after the whole issue of the wrong product and exchanging I finally got my voucher working and ordered some items. No tracking no- nothing. So when I follow up with them they asked what is your order / tracking number. I explained I don’t have one as it wasn’t sent to me. I then requested they call me and provided the full name and address attached to my order. No reply as of today. I am starting to think this company could be a scam and would urge anyone to think carefully about placing your hard earned money into their hands. I am contacting the police tomorrow as the promises and emails are just not up to a commercial standard. Very concerning. Also I number to contact them and they won’t call you !! Many other great companies out there that respond and deliver