House of Isabella Reviews 

Antwoord van House of Isabella

10 aug 2026

Hi Sarah Pratt,

Thank you for taking the time to share your feedback. We’re genuinely sorry that you’ve had a frustrating experience, and we understand how upsetting it can be when things don’t go as expected.

We would like to clarify a few points for transparency. Throughout your previous enquiries, we have responded to your emails and have done our best to assist you at each stage.

Regarding the original purchase, the item ordered was a slipcover rather than a complete sofa. We understand there was a misunderstanding, and we accepted the return as a change of mind return in accordance with our returns policy. We also provided store credit in line with our policy so you could use this towards another purchase.

When you experienced difficulties using the voucher for your new order, we explained several times that the voucher code being entered was incorrect and provided the correct code to you. We were more than happy to help you resolve this and provided the voucher details again.

We also want to reassure you that we are a genuine small business, and we take every customer enquiry seriously. We have always tried our very best to assist you, respond to your emails and resolve each issue as fairly and promptly as possible.

We’re sorry that your experience has left you feeling this way. We have also processed the refund for the order promptly, and we sincerely hope this helps resolve the matter for you.

We appreciate your feedback and will continue working to improve our customer experience.

Antwoord van House of Isabella

20 jul 2026

Hi Christina Mcpherson,

Thank you for your feedback.

We believe this review has been posted on the wrong company profile. We are House of Isabella Australia, and we're based in Australia. The order details you've mentioned, including the pricing in pounds (£), do not relate to our business.

We kindly ask if you could please remove this review from our profile, as it appears to be intended for a different company. Unfortunately, this review does not relate to any order placed with House of Isabella Australia.

Thank you for your understanding.

Antwoord van House of Isabella

13 jul 2026

Hi Lisa,

Thank you so much for your feedback.

I'm glad to hear you had a positive experience with our communication. I sincerely apologise for the frustration caused by the shipping tracking. I completely understand how important it is to be able to easily follow your order's journey.

We're sorry that your experience didn't meet your expectations. Your feedback has been shared with our team, and we're actively reviewing how we can improve our tracking updates and overall delivery experience.

We truly appreciate you taking the time to let us know. Feedback like yours helps us continue improving, and we're always striving to provide the best possible customer service.

Thank you again for your support, and we hope to have the opportunity to provide you with an even better experience in the future.

Antwoord van House of Isabella

29 mei 2026

Hi Sophie,

Thank you for your feedback, we really appreciate you taking the time to share it.

We’re very sorry for the inconvenience you experienced with the delivery process. Some of our items are fragile and require careful handling, and in certain cases the courier does need someone present to receive the delivery to help ensure the item arrives safely and without damage.

We understand this can be inconvenient during work hours, and we truly apologise for any frustration this caused. This process is in place to help us maintain the quality of service and ensure your items are delivered in the best possible condition.

Thank you again for your support and understanding.

Antwoord van House of Isabella

12 mei 2026

Hi Namo,

Thank you for taking the time to share your feedback. We are genuinely sorry to hear that you feel disappointed with your experience, as we always strive to provide transparent communication and the best possible service to all customers.

To clarify, you submitted a price match request prior to placing your order, and we initially responded right away informing you that unfortunately we were unable to honor the requested price, as proceeding with that pricing would result in a negative financial margin for our business. This information was clearly provided before your purchase was completed.

You also enquired about stock availability and delivery details, and our team responded to all questions and provided the requested information prior to dispatch.

Once the order was dispatched, tracking details were provided accordingly. Please note that courier tracking updates are managed by the courier and often require depot scanning before movement appears online. Unfortunately, this timing is outside of our control.

After dispatch, we understand you contacted the courier directly regarding cancellation. As advised, once an order has already been shipped, we are unable to immediately stop or recall the parcel while it remains in transit. However, we confirmed that we are happy to assist with the return process once the item is officially returned to our warehouse by the courier.

Throughout this process, our team continued responding to your emails and provided updates and clarification as quickly as possible.

As a small business, reviews such as this have a significant impact on us, and we kindly ask you to reconsider or update your review based on the full circumstances surrounding the order and communication provided.