Ozhomehub Reviews 

Do not buy from this group. I am extremely worried I may never see the 5 bar stools ordered. They were ordered 7 weeks ago and OzHomeHub have told me 2 have arrived at a port getting a clearance but no word on the other 3 chairs. I have asked for a full refund but they only suggest I wait.

Avoid this company at all costs. The entire experience was a nightmare. The item ordered took months to arrive, and when it arrived it was in a crumpled box with damages. I immediately requested to the item be returned and refunded, a process that is still ongoing. All attempts to contact a person at the company have failed. All complaints can only be lodged via an online support ticket system that takes days to reply and do their utmost to stuff you around. This company should not be allowed to trade in Australia, they are scammers.

Don't order anything from this company. Slow, slow delivery and poor, poor quality. The shelf (trendy shelf) I ordered is so frail I wouldn't put a tissue box on it. Have requested a refund. Not expecting much. Learn from my and all the others experience and avoid Oz Home Hub. I wonder how the owners sleep at night? Are they pleased with themselves?

Absolutely appalling customer service so far.

I placed an order with OZ Home Hub on 11 September 2026 for a bookshelf. According to their own order tracking, the item arrived in Brisbane on 18 September and was received at their local warehouse.

Yet I still have no working courier tracking information, no clear confirmation of where my order actually is, and no certainty about when it will be delivered. The Aramex tracking number they provided returns no results.

I've tried calling the company, but I haven't been able to get through. I've also attempted to submit a support ticket through their website, but the system won't allow me to do so.

How is a customer supposed to get answers when the phone service and support system aren't working? I shouldn't have to chase a retailer just to find out what's happening with my purchase.

The latest information gives an estimated handover date of 2 November, but that doesn't explain why there is still no usable tracking information or provide any reassurance about the delivery.

The lack of communication and the difficulty getting help are completely unacceptable. Customers deserve transparency, working support channels and accurate information about their orders.

I am extremely disappointed with this experience and want OZ Home Hub to provide a clear update on the whereabouts of my bookshelf and a realistic delivery date.

I will update this review if the company resolves the issue, but based on my experience so far, I cannot recommend them.

I ordered an office desk on 11 August and was asked to pay the full amount upfront, which I did. The desk arrived in the beginning of October. That would have been alright, as I had been warned it would take time.

However, when it came to assembling it, there was absolutely no sketch or instructions included. Luckily, I have a very good friend and former neighbour who can assemble things out of nothing. Meanwhile, the company urged us to contact them so they could send someone out to assemble it, for an additional cost, of course.

I think this was dishonest. It was extremely poor service, and I am highly unsatisfied with their performance.

Australian Customers Beware – My Disappointing Experience with OzHome Hub

I strongly recommend that Australian customers think carefully before purchasing from OzHome Hub. Based on my personal experience, the entire process has been extremely frustrating, from placing the order to receiving the product.

Here are the major issues I experienced:

1.Long waiting periods with no clear disclosure. Be prepared to wait at least 2–3 months for your order. I was disappointed that this waiting period was not clearly stated on the website before purchasing.
2.Extremely difficult cancellation process. I attempted to cancel my order just after few hrs after placing it, but my cancellation request was not accepted. I was told that a cancellation fee of more than 30% would apply. This was incredibly frustrating, especially considering how quickly I tried to cancel.
3.Poor customer service. Getting proper assistance was a major challenge. My experience was that calls were not answered by anyone who could resolve my concerns. When I did speak with sales representatives, I found them rude and unhelpful. My requests and concerns were not handled professionally.
4. Frustrating consumer complaint process:
.I sought assistance through Australian consumer affairs, but I was advised that they could not resolve the issue under the circumstances and that court action might be an option.This left me feeling that I had very limited practical options as a cust.
5.Disappointing product quality. After all the waiting, frustration and money spent, the product itself was a major disappointment. The photos online looked attractive, but the actual product felt cheap and did not meet my expectations for the price paid.
6.Installation manual in Chinese with no useful guidance. This was another major disappointment. The instruction manual was in Chinese, with mostly numbers and very little useful guidance for an Australian customer trying to assemble the product. Even worse, when I scanned the QR code provided, it directed me to Chinese movie videos instead of proper product installation instructions. How is a customer supposed to install a product properly with instructions like these?

My overall experience

What should have been a straightforward online purchase turned into a stressful and expensive experience. The long delivery wait, cancellation difficulties, high cancellation fee, poor communication, confusing installation instructions and disappointing product quality made this purchase something I deeply regret.

The website photos may look impressive, but in my experience, the actual product quality and after-sales support fell far short of expectations.

My advice to Australian consumers- Please do your research before ordering from OzHome Hub. Do not rely on attractive website photos alone, and make sure you understand the potential costs and conditions before committing to a purchase.

Based on my experience, I would not purchase from this company again. I am sharing this review to help other Australian customers make an informed decision before spending their hard earned money.

ZERO STARS - APPALLING QUALITY, MISLEADING ADVERTISING AND ABSOLUTELY TERRIBLE CUSTOMER SERVICE

My experience with Oz Home has been nothing short of disgraceful, and I would strongly urge anyone considering purchasing from this company to think twice.

The furniture we received was of appalling quality and looked NOTHING like the advertised images. The difference between what was presented online and what we actually received was incredibly disappointing. My partner assembled the item so we could properly assess it, and the quality, finish and overall appearance were simply unacceptable.

However, what has been even more infuriating than the product itself is the way Oz Home has handled my complaint.

I have made repeated attempts to resolve this matter reasonably and directly with the company, providing photographs and explaining my concerns. Instead of taking accountability and offering a fair resolution, I have been met with responses that make the process unnecessarily difficult.

I have now been told that if I want a refund, I must return the item to their warehouse and PAY FOR THE RETURN SHIPPING MYSELF. So, after paying for a product that bears little resemblance to what was advertised, I am now expected to potentially spend even more money just to try to get my money back.

Absolutely unacceptable.

The complete lack of accountability and the way legitimate concerns have been handled demonstrate a shocking disregard for the customer experience. A business should stand behind the products it sells, not make customers feel as though they are the problem when they raise concerns about the quality of what they have received.

This has been an incredibly frustrating, time-consuming and disappointing experience. I have lost confidence in this company entirely and would never purchase from Oz Home again.

I am now escalating the matter through my bank and will be providing the relevant correspondence, photographs and product listing as evidence.

PLEASE DO YOUR RESEARCH BEFORE PURCHASING FROM THIS COMPANY. I sincerely wish I had looked more closely into other customers' experiences before placing my order.

Update. I contacted the NSW "minister" for Fair Trading on their website. I received a phone call from someone from NSW Fair Trading within two days who was more than willing to listen. Just mention the Enforceable undertaking between them and Oz Homehub. Do not fall for their deceptive tactics which now included a ticket response notification after 13 days in my "junk" email folder. Thank god for my bank chargeback. Also I used google AI which I typed in any issues, you can feed it screenshots of the enforceable undertaking and photos highlighting damage etc, then have it draft a appropriate email to the appropriate party (bank, Fair trading, NSW minister, ACCC even Oz Home Hub). Id highly recommend this process.

Terrible! 3 months later we still don't have our item. When I tried to contact them via phone they advise you to log a Support ticket on their website. This eventually gets picked up with a comment along the lines of 'The courier has it'. Then weeks later you have to chase again and the same response is given. Another month goes by and multiple chases/requests for the item to cancelled/refunded, and I received a phone call stated the item had been stolen and they'll send me another one....6-8week delivery time! That would make it a 5 month wait between ordering/paying and receiving the item, so I requested a refund. The shocked person on the end of the line said 'Oh you don't want it? I'll have to escalate this to my manager to request the refund'. No surprises that I haven't heard from them at all, and expect that I won't. I have logged a dispute with the bank now to reclaim the funds back. Needless to say, do not shop here.

The photo of the product we ordered was nothing like the product we received. In addition, it was damaged, we managed to obtain a 10% discount for the damage but could not get them to agree the wrong product was sent; they were adamant that what we received was the same as the product advertised - NOT! You can't get to speak with anyone. AVOID BUYING FROM THIS SUPPLIER!

YOULL BE WAITING MONTHS TO RECEIVE YOUR DELIVERY SO AVOID OZ HOME HUB AT ALL COSTS! This is THE WORST COMPANY TO EVER PURCHASE FROM- STEER CLEAR & purchase elsewhere as you’ll be waiting MONTHS for your purchase to be delivered. Oz Home Hub genuinely has the worst reviews for a reason! This company needs to go out of business & stop ripping off consumers. They are deceiving people and they are leaving people waiting massive amounts of time to receive their purchased goods. I’ve been waiting 2 months now for one little rug! They’re absolutely hopeless and incompetent but most of all they actually know what they’re doing and they don’t care!
I’ve had to submit a complaint to Consumers Affairs Victoria & I believe they have a bad name for their business practices. The delivery dates are already the longest, however your goods then won’t arrive by that date; they then make you wait additional lengthy periods of time on top of that! Just the worst! Be warned!!

If I could give NIL would do so. Ordered a clothing rack from their website - as displayed. Came two months later - wish they would have advised me of this - and was considerably smaller than as displayed. They had different sizes as to length but the one displayed showed the larger size which was at a different price. Deceiving with their advertising and after numerous complaints basically they don't give a stuff. These people should not be in business. IGNORE at all costs.
For your attention and info, because took two mths to arrive I went and ordered a rack from Amazon - came next day, as advertised, and MUCH cheaper. Stay AWAY from this mob. I will be reporting them to Fait Trading for their deceibtful advertising!

The worst and I mean the worst company to deal with. 8 weeks later, no update on shipping, no communication whatsoever. Table was due to arrive a week ago, but after chasing this up- the table isn't even in the country! Nope, it's on the way to this company from their overseas supplier. They can't confirm when it will arrive and have refused a refund.

DO NOT GO NEAR THESE PEOPLE.
I'm still waiting for delivery of a wardrobe, due in early JULY!!
You cannot get any legitimate help from these people; just the same old 'be patient' on the ticket chat.
I actually don't want it now. It's got far too much angst attached to it. I'm out of pocket almost $2000!!
I wish I could give ZERO, or MINUS star!!

I purchased a bed frame from OZ Home Hub and was extremely disappointed. Their website gives the impression that you're buying from a local Australian retailer, but my bed frame was actually shipped from China. I have no issue with products made overseas, but I do have an issue with misleading customers about where their orders are coming from.

The quality was also nowhere near what was advertised. The paintwork was uneven, there were visible gaps between the wooden panels, and the whole bed frame looked and felt flimsy compared to the photos on their website.

The worst part was their customer service and return arrangements. They directed me to return the bed frame to what appears to be a rented self-storage facility in Western Australia, which they refer to as their warehouse. Shipping such a large item there would cost over $1,000, making a refund practically impossible. Whether intentional or not, this effectively discourages customers from exercising their consumer rights.

Under Australian Consumer Law, businesses are responsible for return shipping costs when large, bulky products are faulty, and products must match their advertised descriptions. I believe their practices may breach these requirements, and I intend to pursue the matter through VCAT.

Very disappointing experience. I would strongly advise others to think twice before purchasing from Oz Home Hub.

Just awful, stay away. Poor quality furniture, completely useless instructions and not a word of English anywhere.

My experience with Oz Hub has been extremely disappointing. Delivery of my side table was delayed by more than three months, with poor tracking and very little clarity about when it would arrive.
Customer service was equally frustrating, with no phone number to speak directly to a person and only an AI chat system to deal with. When the table finally arrived, it was damaged and, most importantly, it was not the same as the table advertised in the photos.
After such a lengthy wait, receiving a damaged product that differed from what I had purchased was incredibly frustrating. The entire experience fell well short of expectations.
Based on my experience, I would not recommend Oz Hub. I expected better service, communication and, above all, a product that actually matched the advertised photos.

False advertising is the first complaint !
I ordered a Round Wood Dining Setting set in Natural Pine turns out to be hollow tin material with a pine print, the chairs are narrow and small and not like the lovely setting in the picture.
I ordered this 14th June knowing that I would not get it till end of July as they stated in the ad but i received it end of September.
Damaged - there was slight damage to one chair.
When I complained through their dreaded ticket system and asked for a refund I was told I had to send it back to Perth from Victoria at my own cost, as there are two large boxes it will cost me half of what I paid for the product if not more.
Honestly I have learned a big lesson to read reviews before you buy, not after as the reviews here say it all!
If you’ve got brains don’t deal with this company

Scam. Warning. Do not purchase anything. I have just received a full refund from my bank. It took 5 months but I finally got it back.

0 STARS - PLEASE DONT BUY FROM THEM. TERRIBLE SERVICE, NO RESPONSE, NO DELIVERY