Ozhomehub Reviews 

0 STARS - PLEASE DONT BUY FROM THEM. TERRIBLE SERVICE, NO RESPONSE, NO DELIVERY

These guys are clearly scammers … stay well away!! I ordered a desk in July with expected delivery date of 1 September. On 8 September I opened a support ticket to enquire about ETA. They strung me along for over a month. At one point they advised the desk had been handed over to the courier for delivery. When I requested the courier’s name and contact details they changed the story to it still being on route from their overseas warehouse. If I could give -10 stars I would. How come they are still allowed to operate as a ‘business’? Luckily for me I reported to my bank and was swiftly refunded my money due to not receiving the goods.

★☆☆☆☆ — Worst furniture purchase experience I’ve had

I rarely leave negative reviews, but my experience with OZ Home Hub has been extremely disappointing.

I purchased a wooden bed frame that should have been reasonably straightforward to assemble. Instead, I’ve spent hours trying to work out how the various components fit together because the assembly instructions are completely inadequate.

The instructions refer to parts and assembly methods that don’t appear to match the actual bed supplied. There is no clear guidance on how to install the corner brackets, connect the internal timber supports or secure the mattress platform. These are essential structural connections, not minor details.

I’ve had to repeatedly dismantle and reassemble sections, measure components and work out the fittings myself. What should have been a simple furniture assembly has become an exhausting and unnecessarily frustrating exercise.

For a product designed to support the weight of people sleeping on it, clear and accurate assembly instructions should be the absolute minimum.

Customers should not have to reverse engineer furniture they’ve paid for.

Extremely disappointing experience. I would not recommend purchasing this bed unless the supplier can provide proper, product-specific assembly instructions.

Never buy from this company. I ordered 8.8.26 and still waiting for my order 12.10.26. If you try to contact the company via phone, the answer bot is automated. You cannot speak to anyone or directly communicate with a human. The emails are automated. You cannot get a direct answer. I still have not been supplied a tracking number despite multiple requests.

It’s basically a scam. I doubt this company exists in Australia .

I am very disappointed with the experience. I ordered x3 bar stools nearly 8 weeks ago (understanding afterwards they would take 45 days).
Today I received one box (1/3 that were ordered). The packing was atrocious, very poorly packaged which I suspect has resulted in the damage of several parts. It cannot be assembled due to damage, there are no instructions as to how to put it together. Very difficult to communicate and get a timely response. If I knew this was going to be the case I would have gone elsewhere.

Absolutely terrible service from Oz Home Hub post delivery of a damaged display furniture corner unit. Got complete run around over 3 weeks of toing & froing. Their left hand does not know what the right hand is doing. I had to lodge info on damaged goods via their ticket system which they kept closing off after 1 week & I had to open new tickets over a number of weeks. Photo of damaged furniture clearly showed 60cm & 40cm gouge marks on the panels and they said was 'only superficial' after again showing more photos of damage, they then said it is "still fit for purpose", Clearly they were not going to honour 'Warrantee" and as we were totally frustrated with poor responses and delaying tactics, we opted to cancel the product within the 30 days from receival of item. We had to pay $326 to return item & received confirmation of delivery to Oz Home Hub Sydney warehouse from courier with date, time & name of person at warehouse who signed for the returned item. After 3 weeks of nothing heard from Oz Home Hub & no refund as per THEIR policy I contacted Oz Home Hub and appears they cannot locate the returned item in their warehouse !!! Their problem not ours as we have fully complied with their returns policy and had provided them with written confirmation of receival at their warehouse. Further weeks progressed and nothing heard. I then emailed Oz Home hub indicating I will take legal action for their failure to facilitate our refund for the returned item. Again nothing heard. I then provided our State Government department of Consumer Affairs who approached Oz Home Hub to reach out to us within 7 days and resolve the situation. After 14 days again nothing heard from Oz Home Hub. Then recoup appeared in our bank. No letter of apology for any inconvenience caused by receiving 'damaged furniture' or they having lost the returned item in their warehouse and for this saga to be drawn out over 8 frustrating months. Not only have we been quite stressed over the lack of 'customer service' and not feeling 'valued' by Oz Home Hub as one of their customers but we are $326 out of pocket due to Oz Home Hub not honouring 'warrantee' on a damaged item they sent to us. We subsequently found out there are many dissatisfied Oz Home Customers stating poor customer service and communications, delays in receiving products and responses and more. I'm ashamed that we have such a company being allowed to operate in Australia.

OZ HUB: DISGRACEFUL PRODUCT, DANGEROUS PACKAGING AND APPALLING CUSTOMER SERVICE

I purchased a white wooden overbed computer table from OZ Hub in good faith, paying a considerable amount of money for something I desperately needed because of a catastrophic shoulder injury. What I received was an absolute disgrace. The product arrived in an enormous, crude, splintered wooden crate, apparently assembled using a high pressure nail gun. The packaging was dangerous, excessively heavy and so difficult to dismantle that unpacking took most of the day. The internal packing material was old, deteriorated and practically disintegrated, raising serious health and environmental concerns. How any reputable company considers this acceptable is beyond belief.

The table itself was equally disappointing. What was marketed as white wooden furniture appeared to be cheap compressed board with a synthetic laminate finish. There were no proper assembly instructions, and it took a qualified welder and his apprentice approximately three hours to assemble it. The finished product was enormous, impractical and completely unsuitable for my needs. Frankly, it looks like something belonging in a high school science laboratory, pushed against a wall, rather than beside the bed of someone suffering a serious physical injury. Congratulations, OZ Hub, on your marketing. You certainly convinced me to part with my money, but what arrived was nothing like the practical, quality product I believed I was purchasing.

I have repeatedly telephoned and emailed attempting to return this item, only to be sent around in circles. Your solution was to tell me to repackage this monstrosity and return it at my own expense. Absolutely outrageous. The original shipment, including its enormous wooden crate, weighed over 100 kilograms. I live in the Queensland outback and have a catastrophic shoulder injury. How exactly do you expect someone in my circumstances to dismantle, repackage, lift and transport something of this size? Where is your common sense, your customer service or even a shred of compassion?

I have approached my bank for a refund, only to be told I need a written assessment from an appropriately qualified person, something extremely difficult to arrange in remote Queensland. I have since read the disturbing reviews on Trustpilot and wish I had seen them before trusting your company. I purchased this table to make my life easier, not to be subjected to physical difficulty, financial loss and endless frustration. I want a full refund, with collection arranged and paid for by OZ Hub. I believe the way this matter has been handled raises serious questions about your obligations under Australian Consumer Law.

OZ Hub, you should hang your heads in shame. You accepted my money readily enough, but when your product failed to meet my reasonable expectations, you left me to deal with the consequences. I feel misled, disregarded and financially exploited. I would strongly urge prospective customers to read independent reviews before purchasing anything from this company. No customer should be treated this way, particularly someone living with a serious disability.

You have my money, OZ Hub, and I sincerely hope it brings you no joy. You have taken payment from someone who trusted you, needed your product for a genuine medical reason and could ill afford to waste money on something so unsuitable. You may have kept my money, but you have lost my respect, my trust and any possibility of my ever recommending your company. Shame on you.

Very bad service, delivered wrong item, another item over-due by months, refused to update delivery address (I had moved during the delay), refused to give me courier's details even when I tried to arrange delivery myself. Instructions were not matching with the items. Workmanship is pretty poor. I am in the process of forcing them to refund me. I have filed a formal complaint to ACCC and will in due course report them to NSW Fair Trade which has powers to compel them and eventually NCAT if need be. I would urge others to do so as well. They seem to have gotten away with abysmal services and products with no consequences. I would also suggest buying from Temple and Webster or Kogan - the service is much better.

DO NOT BUY FROM THIS COMPANY IT'S A MONEY SCAM.
waiting for 3 months for delivery, trying to contact this company is going around in circles.
I wish I seen the reviews before.
THIS COMPANY SHOULD BE BARDED FROM TRADING IN AUSTRALIA. BE WARNED.

Delays in delivery, no contact for one to one conversations with an actual person, flat pack with no clear instructions in English, poor quality materials.
I would highly advise everyone to stay clear of this company. My worst ever experience of online purchase

Do not buy from this company. All they do is drop ship cheap knock off products from China. Our chairs arrived with the box completely squashed. The Sage Green chairs we ordered were bright peacock green. They 'allow' you to return the items, but you have to pay to ship them back to them in Western Australia, which costs more than the chairs, which I'm sure they know. Making their return policy basically null and void. Don't waste your money!

I deeply regret buying from OZ Home Hub. The product arrived dirty, rusty, and with parts missing. I contacted them immediately, and they did absolutely nothing to fix the issue, no replacement, no proper support, no accountability.
Even if the prices look good, the regret is guaranteed. The quality is unacceptable, the condition is nowhere near what they advertise, and the customer service is non‑existent.
Do yourself a favour and stay far away from this store. I wish I had.

Dear OzHub Customer Service,

I am writing to express my absolute disgust at the way my order and subsequent enquiries have been handled.

More than three months after placing my order, it still had not arrived. Throughout that time, your staff repeatedly stalled, provided excuses and failed to offer any meaningful resolution. To make matters worse, it was virtually impossible to speak directly with anyone. Customers should not have to continually chase a retailer for an order they have already paid for, only to be met with avoidance and a complete lack of accountability.

In the end, I was forced to lodge a dispute with my bank, which issued me a refund. The fact that my bank had to resolve a matter that OzHub should have addressed speaks volumes about the standard of your service.

You did virtually everything a retailer could do wrong:

- You failed to deliver the order within a reasonable timeframe.
- You failed to provide honest and reliable updates.
- Your staff continually stalled instead of resolving the problem.
- You made it extremely difficult to speak with a real person.
- You left me with no option but to seek assistance from my bank.

This entire experience has been unacceptable, unprofessional and extraordinarily disappointing. There was no urgency, transparency or respect shown to me as a paying customer.

I will never purchase from OzHub again, and I could not recommend your business to anyone. Based on my experience, customers cannot have confidence that their purchases will arrive or that OzHub will take responsibility when something goes wrong.

I expect this feedback to be formally recorded and brought to the attention of senior management. Your customer service, communication and order-handling processes require serious review.

Regards,
Mary

After reading all these responses i wish that i had looked at Trust Pilot and i would never of ordered from this company . I just keep being told to wait and wait for one armchair . I have a feeling it is not going to turn up . Why has this company not been shut down by Government as going by these comments a lot of people have been ripped off and they seem to get away with it . I just wish i had gone to a local furniture place and bought a chair . If you put a comment on one of their advertising posts it gets taken straight down and i see all these people going to order . Now been told to wait til November . Bye bye money and chair . Last time i order online for a big item .

Unfortunately, my experience with OZ Home Hub has been extremely disappointing.

I purchased a brand-new height-adjustable makeup and brow chair. It arrived dirty, visibly dented, with signs of rust, and the height-adjustment mechanism did not work from the beginning. I supplied photographs and video evidence, and the company confirmed in writing that the chair was not raising when the pump was operated.

Despite this, they would not provide a full refund. Instead, they offered to send me a replacement mechanism to install or accept store credit. I do not believe a customer should be responsible for repairing a brand-new chair, and store credit is not an appropriate resolution for a faulty product—particularly when I no longer have confidence purchasing from the business.

I have repeatedly requested that they collect the unusable chair and refund me, but the matter remains unresolved after several months.

Based on my experience, I cannot recommend this company AT ALL!!!!

First complained 21st August and its still going.....

Sadly ZERO stars is not an option... This company should be closed for false advertising, rubbish products, poor service and lack of 360-degree quality in line with Australian standards... The product I recieved came straight from China to the wrong address, badly packaged, rusted legs, cheap discoloured vinal, chipped paint and so much more... I asked for a refund and was asked to send the product from Sydney to WA at my cost... I reported them to Trade Practices... STAY AWAY from this sham of a company.

Unbelievable load of nonsense is this company. Never received product, and no refund of $800 emailed and updated support tickets every 2 days for 3 months to get absolutely nowhere.

Avoid like the plague - we have contacted all authorities.

Minus 5 stars 🤬

If I could give this company no stars I would ….
Please please do yourself a favour this company is a total scam they take your money and will not refund even if you don’t have the products … I ordered on the 5th of August within 3 days I had a delivery notification and guess what, I’m still waiting it is now the 5th of October .
I have tried to contact them via a phone call do not bother yourself calling as you cannot speak to anyone.
I had to purchase another couch for my overseas visitors as I had no seating , so through support tickets after support tickets with no real answers … I have told them I want a refund … they have told me no you can’t have a refund as the couch has proceeded through the delivery system and that I should have a delivery soon … it’s rubbish.
In another support ticket it says that the couch will arrive in port within the next few days and then they will organised delivery again Rubbish.
I have told them now I will NOT accept delivery if the couch comes, it will go straight back on the truck.
The thing is I live in the middle of the Wimmera so it’s a really stupid thing for them to deliver to me as it’s just costing them more money than the couch s worth. But again they just say that it’s coming ….
I’m over it it’s got so hard that now that I’ve given up, but I still won’t accept the couch …. And I’m going to report them to the relevant authorities … but please do yourself a favour and do not purchase….
These people cannot be Australians just saying, as this is not how Australian companies work …. Stealing people’s money.

Spent 800 on a short chaise - really wish I could have that money back.
Very cheap piece - at least was handmade in think - but probably by enslaved people.
Delivery free yes - but delivery people not able to read maps, and delivered one street over. I complained and ozhomehub said it was pretty close and could I go get it myself!!!!!!
Delivery nearly 1 month overdue. Ordered 28 June arrived with a lot of contact efforts on my part 6 oct.
Their own reviews are 5star and may be fake.
Should not be allowed to be in this country.
Poor delivery men looked miserable - probs being paid below legal wage

I have had a terrible experience so far.
Ordered my daughters first bed. It turned up 3 months later damaged and terrible quality all over. The company offered a 10% discount but this was unacceptable. They also refused to support freight to return the damaged bed. This is all against Australian consumer law.

It cost my $500 in freight to return the $1200 bed and matress. The item has almost been in their warehouse for 2 months and my money is yet to be returned.

Terrible communication. Phone line doesn't work and you can only communicate via their online ticket porthole.

Worst purchasing experience by far. Do not recommend this company.