Ozhomehub Reviews 

Delivery time of four months..Their contact page is difficult to manovoure...can only wonder where their products come from .

If only there were zero stars to give. Stay well away from this company we ordered four new barstools. They arrived damage with the powder coating peeling off and rust underneath. Because they do not deem it to be structural we are not entitled to a refund and have to pay full shipping cost to return ourselves. This was after lengthy delays in shipping! Don’t buy from them!

I bought three items four months ago. They arrived within three months, but the product I received was torn and of poor quality. They refused to accept this and gave me a really hard time. It is impossible to get in touch with them via the phone number or email address they provided; I constantly get connected to automated systems. They have been causing me nothing but trouble for a full four months. I do not recommend them at all—plus, their products are very poor quality.

⭐ 1 STAR – APPALLING EXPERIENCE

I genuinely regret buying this tallboy. From start to finish, the whole experience has been incredibly disappointing.

After waiting far too long for it to arrive, I finally received it only to discover that the quality is appalling. One of the panels is scratched, the overall finish and quality are extremely poor, and the so-called assembly instructions are an absolute joke. They are basically no instructions at all and make an already frustrating experience even worse.

For the price I paid, I expected a decent-quality piece of furniture with proper instructions and to receive it in good condition. Instead, after all the delays and frustration, I am left with something that looks and feels cheap and arrived damaged.

I wish I had read more carefully before purchasing because I certainly would not have bought from this company. I hope this review saves someone else from making the same mistake I did.

Extremely disappointing product, poor quality and a terrible overall experience. I would never purchase from this company again and absolutely cannot recommend them.

Take your money elsewhere. Delivery took three months, customer service was extremely hard to reach and little information was required regarding updates. Chinese imports with a fancy website.

Faulty chair, unhelpful resolution
The barber chair arrived with defective arms: the black lining strip was missing entirely on one side, and the strip on the other was poorly fixed with barely any adhesive. Aswell as missing 4 bolts for the backrest. I sent clear photos as evidence.
Support's response was to offer 10% store credit if I kept the chair, and suggested I clean off the residue and re-glue the trim myself. We also experienced heavy delivery delays with no updates . Under Australian Consumer Law, a faulty product should be fixed or replaced at the seller's cost, so a discount and a DIY repair isn't a proper resolution.
I've asked for a replacement chair or replacement trims delivered at no cost. Check the finish and construction carefully on arrival, take photos straight away, and know your consumer rights if you order from here.

Thieves! I ordered two bench seats 6 months ago. They sent some slats - no sides, hardware etc. They stall and refuse to refund. I have reported them to fair trading and note they have an order issued against them for very dodgy work practices already. DO NOT BUY from this company.

Very disappointing experience overall. The delivery was delayed, and the instruction manual provided was incomplete, unclear, and not detailed enough to properly assemble the product.

Because of this, we had to arrange a handyman through their side and pay an additional cost. Unfortunately, the handyman service was also delayed, which caused even more inconvenience.

Considering the delayed delivery, poor instructions, additional handyman cost, and further delays in service, the overall experience was very frustrating and unsatisfactory.

I ordered an item. I live in Tasmania and it's been 7 weeks and it still hasn't arrived. Unbelievable as when I order from the US I get items a lot faster than this. Very very poor. Never use this company again.

Save yourself a headache, don't buy from this company!
I wish I researched the company before buying.
Ordered in April two cabinets with glass panels for 400+ dollars each, they arrived end of June with vague information when asked their whereabouts.
I paid a fortune for them because I wanted to support an Australian brand.
They were made so poorly in all aspects, it looked like the person making them hates me even without knowing me!
Big scratches in the paint, bad spray paint job around the shelves, wonky build, metal shavings under the paint, poor quality welding...and of course the "glass panel" was plastic, glued to the metal frame with blobs of silicone.
If I wanted to order from Temu I would have not been so disappointed, but because I paid 800+ dollar and waited 2 months for the cabinets my heart dropped!
As every other customer the ticket system to communicate with the company is a nightmare, on top of that they tried to minimize the faults and told me that if I wanted to return I had to pay for a courier out of my own pocket despite their false advertising.
Luckily I read a review that said I could potentially get a cashback from my bank if I could prove their false advertisement and there was no way for resolution with Oz Home Hub.
I applied with my bank just on time before it wasn't possible anymore, they started an investigation and 30 days later got my money back...
but what a massive headache, I have better things to do with my life!
Lesson learned: I will always research any companies before buying online.

There is nowhere on their webpage where I can delete a very expensive membership, DON'T DO IT, I signed up for membership so my items would arrive early, as promised and it took 3 months to be delivered, and the installation instructions were in Chinese, very difficult to get my head around. now I'm battling to cancel membership, or they will automatically take $236 out of account. Not happy.......

I ordered 4 white plastic dining chairs at the end of July. It was supposed to be delivered by 9th September, but didn’t arrive until end of September. When the chairs were delivered they left them in the reception area of the apartment building that I live in (which is fine), but I never received notification that they had been delivered. They sat there for days before I realised. When I unpacked the chairs, each one of them was damaged in some way. I will never order anything from Oz Home Hub ever again. Very disappointed that I waited for 2 months and then to have each one of the dining chairs damaged.

I would not buy from this company. We ordered a coffee table in May2026 we still have not had it shipped. They don't answer their emails they don't answer the phone.
I WOULD GIVE NO STARS IF THERE WAS AN OPTION.
TRACEY FOSTER W.A

OZ Home Hub is by quite a margin the worst company I have ever dealt with.
I ordered a metal filing cabinet that took 3 months to arrive.
When it did arrive it was damaged. I however did try to assemble it, using the Chinese instructions, with help from Google Translate.
What I finished up with was a cabinet that looked and felt like a used item.

The support team were useless. They refused to acknowledge the extent of the damage calling it minor. And the fact that it takes 3 days to get a response is absurd.
As I was unable to get any satisfactory response from OZ Home Hub support team, I lodged a charge back request with AMEX, supplied them with all correspondence photos and video.
AMEX resolved this quickly, with a full charge back.
I the meantime, their support team started with 5% store credit which was finally increased to 20%, if I kept the damaged item.
Or a replacement with me paying to send back this damaged item. Which is not what Australian Consumer Laws require.

IN A WORD USELESS. Their team do not read the correspondence, and their only goal was to minimize the cost to Oz Home Hub.

I will NEVER use OZ Home Hub ever again.
You may get lucky and the item you order arrives undamaged, but if it does then get ready for long winded fight.
Do you self a favour and look elsewhere.

Absolutely abhorrent service... I ordered in July - thought it was coming out of Sydney! It came from China. They sent me a delivery notification with no tracking details. I kept asking for tracking details - no response. Then the delivery arrived - the courier service was horrendous - he videoed my whole shop and staff member, intimidated her and kicked my stock out of the way - even though we were about to move it. When I sent an email to Oz Home Hub they ignored it. When I called they ignored me because they know it's you calling so I called from a Private Number and they answered!!! So this is the funniest part - they sent me my product with no instructions - there's a QR code to scan but unless you can read Chinese don't bother scanning it! I called them to ask for the Instructions and the woman said I will contact Customer Service! She had no idea where customer service is or where they are located - no idea how long they take to respond and no idea where I can get the instructions in English from! What a joke...! I would be very very careful when ordering from this website. My product is also faulty but I cannot be bothered with even trying because they are useless and quite frankly should NOT be trading in Australia. Do better Oz Home Hub - your service is horrendous. I also sent you a formal complaint about the courier company which you have totally ignored so I called them directly too.

Do not have anything to do with this company..Took for ages to receive 2 dining chairs that were damaged..Kept getting nothing but lies in replies to my messages as you can't talk to anyone on the phone..It's obvious all furniture comes from China and my delivery arrived at 9.50 pm...Definitely not a credible company so beware...I'll never deal with them again and I'm warning you all to stay away from them...You will not be happy...

The Paid Representation: OZ Home Hub pays for a Google "Sponsored Result" targeting the query "oz home hub reviews". The ad links to their own website but claims to offer an “Independent review of OZ Home Hub” to read “before you commit.”This intentionally disguises self-promotional marketing as neutral, third-party consumer advocacy.

Worst experience of my life. The items were drop shipped to my door and it took me hours to get the wooden crate off. Bought a sliding door wardrobe.
Particle board was rubbish .. surfaces scratched, door track damaged. Components were not the size advertised. It's been a long 3 months dealing with this company .. in the end I had to complain to the Office of Fair Trade after trying to sort it out with them and getting nowhere. I was unsuccessful in getting the full refund requested as OzHomeHub bypassed the OOFT and deposited a partial refund to my account that I had suggested as a solution right from the beginning. I was so over their nonsense I just wanted a full refund. I'll probably burn the cupboard before I put it together. Absolute rubbish.
They obviously have no clue about anything!!
Let's hope they get shut down sooner rather than later. I give them 0 Stars

We ordered Scandi corner unit. It came flat packed- not mentioned in ad, made from cheap MDF, ad stated wooden shelves and door frames, frames were metal. Paid through Visa and lodged a dispute under product protection ( if the item is not as advertised) Visa refunded us. Save yourself some pain and do not order from this dodgy company!

I ordered my goods in May and it is september and i still have not received anytghing and the reply from the company is hopeless.