Bought a clock. Good price than other web sites. Arrived much earlier than expected. Lost one star because I wasn't kept posted of the parcels delivery status (I didn't even know that it had been dis... Toon meer
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I purchased a Zuri Antique Base and shade. Both are really lovely items. I have ordered from House of Isabella previously. The order arrives on time and is lovingly packed. Cannot complain at all. Exc... Toon meer
Bedrijf heeft geantwoord
AWFUL company. Do NOT order anything from them. I placed an order on 26th July. Heard nothing for weeks. I then cancelled the order but it arrived on 1st September. I tried to return the order but t... Toon meer
Bedrijf heeft geantwoord
I ordered a table lamp, and received an email shortly afterwards informing me unfortunately, the last two lamps in stock were damaged. The company gave me two choices-wait around four weeks for restoc... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
House of Isabella specialise in stylish and luxurious contemporary and traditional furniture, lighting, mirrors, gifts, hampers and accessories
Contactgegevens
W1A 6US, Verenigd Koninkrijk
- info@houseofisabella.co.uk
- houseofisabella.co.uk
4,0
Goed
2K reviews
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Celine’s 5 star experience
Shopping with House of Isabella was such a seamless experience. From affordable artwork with options for days, to quick and painless delivery, I could not fault them! I wish I was able to upload a picture of how amazing our new piece is in our home. Will be using House of Isabella again!
22 mei 2026
Review zonder uitnodiging
Antwoord van House of Isabella
Thank you so much for your lovely review! We're absolutely delighted to hear that you had such a seamless experience shopping with House of Isabella. It means so much to us that you found the perfect artwork and that the delivery process was quick and hassle-free.
We're thrilled to know that your new piece looks amazing in your home—although we can't see it, we're sure it's found the perfect place! Thank you for choosing House of Isabella, and we look forward to helping you find more beautiful pieces in the future.
Easy to order and i received my order…
Easy to order and i received my order in a timely fashion
26 mei 2026
Review zonder uitnodiging
Antwoord van House of Isabella
Thank you so much for your review!
We're delighted to hear that you found the ordering process easy and that your order arrived in a timely fashion. Providing a smooth shopping experience from start to finish is always our goal, so it's wonderful to know we delivered on that for you.
Thank you for choosing House of Isabella. We truly appreciate your support and hope to welcome you back again soon!
A reliable retailer with great customer service.
I've purchased from House of Isabella several times now and have always been really happy with the experience. The items are good quality and exactly as described. Communication is excellent - responses are always quick and helpful, and if there are ever any delivery delays, they make sure to keep customers informed. Overall, a reliable retailer with great customer service.
15 april 2026
Review zonder uitnodiging
Antwoord van House of Isabella
Thank you so much for your lovely review!
We're delighted to hear that you've had such positive experiences shopping with us and that you've been happy with both the quality of our products and the service you've received. Providing excellent customer service and keeping our customers informed every step of the way is something we take great pride in.
We truly appreciate your continued support and look forward to serving you again in the future.
Kind regards,
Beautiful Classy Lamp base
Beautiful Classy Lamp base, Quality! Delivered on time! As an interior designer it looks awesome teamed with a White Coolie lampshade! Suits my Chinese themed lounge so well! After comparing this purchase against similar Lamp Bases House of Isabella is way ahead both in design and value for money! I'm one delighted customer, in fact I'm about to order another one! EG
27 mei 2026
Review zonder uitnodiging
Antwoord van House of Isabella
Thank you so much for your wonderful review, EG!
We're delighted to hear how much you love your lamp base and that it fits so beautifully within your Chinese-themed lounge. It’s especially rewarding to receive such positive feedback from an interior designer, and we love your styling choice with the white coolie lampshade.
We're thrilled that you found the quality, design, and value to be ahead of comparable products, and it means a great deal to us that you're considering ordering another one.
Thank you again for your kind words and support. We look forward to serving you again soon!
Warm regards,
Lovely soft luxurious throw
The throw looked great on the website and it's gorgeous in real life too. It feels so lovely and soft (I've thrown my old throw away). I love it!
The delivery was quick too.
20 mei 2026
Review zonder uitnodiging
Antwoord van House of Isabella
Thank you so much for your lovely review!
We’re so pleased to hear you love the throw and that it was even better in real life. It’s wonderful to know how soft and luxurious you found it too!
Amazing Service from House of Isabella
I had seen a canvas picture in a store but due to reasons that aren't worth going in to, the store couldn't sell it to me. After searching the internet I found the identical canvas with House of Isabella at a much more competitive price. Unfortunately, after placing the order, I was informed that due to a stock discrepancy on the website, they were awaiting stock replenishment and the order couldn't be fulfilled, but I was offered the option to either wait the item to come back into stock or opt for a full refund. I opted to wait for the item to come back into stock but agreed to liaise with House of Isabella concerning their supplier's situation. I received correspondence from the Operations Director and Client Experience Manager, both of whom were very polite, efficient and sincerely apologetic. Eventually, the canvas came back into stock and I was allocated priority shipment.
My experience with House of Isabella is so refreshing and the personal touch is so much better than dealing with a robot – the reason I kept my business with them whilst awaiting replenishment stock.
I wouldn’t hesitate to use them again – mistakes are made but it how it is dealt with that speaks volumes. An apology goes a long way.
23 mei 2026
Review zonder uitnodiging
Antwoord van House of Isabella
Thank you so much for your lovely review, Karen. We truly appreciate you taking the time to share your experience with House of Isabella.
We’re so pleased that, despite the initial stock issue, our team was able to keep you informed and provide the level of service you deserved throughout the process. Your patience and understanding meant a great deal to us, and we’re delighted that the canvas finally arrived safely with priority shipment.
Providing a personal and caring experience for our customers is incredibly important to us, so your kind words about our team have genuinely made our day. Mistakes can happen from time to time, but we always strive to resolve them with honesty, care, and excellent communication.
Thank you again for your support, Karen. We look forward to welcoming you back to House of Isabella in the future.
Warm regards,
The House of Isabella Team
Excellent service
I had to contact admin for further details on the lamp I was looking to purchase and each time Jenny returned my emails very quickly giving me the information I needed to know prior to purchasing. I thought the service was excellent and the delivery very quick. I highly recommend dealing with them.
15 mei 2026
Review zonder uitnodiging
Antwoord van House of Isabella
Thank you so much for your lovely review!
We’re delighted to hear that Jenny was able to provide all the information you needed and that you were happy with both the service and the speedy delivery. Your kind recommendation truly means a lot to us.
We hope you love your new lamp and we look forward to assisting you again in the future! ✨
Bought this foot stool a few years ago…
Bought this foot stool a few years ago through Amazon. It’s been a great purchase so now got a second one. I can verify it wear well and is worth the price
22 mei 2026
Review zonder uitnodiging
Antwoord van House of Isabella
Hi Chris,
Thank you so much for your lovely review. We’re so pleased to hear your foot stool has worn so well over the years and that you came back for a second one — that really means a lot to us.
We truly appreciate your support!
The customer service was dreadful
*UPDATE/REPLY*
The point I'm making is your customer service person was extremely unhelpful. I had no idea about this purchase; I just wanted information, and she didn't want to give it to me. She wanted me to try and find out myself, even though I had no order number, no confirmation email, nothing to go on. That was the whole reason I contacted you. As I said above, I have never received a confirmation email. This is why I was surprised to be advised that money would be taken out of my account. On contacting Affirm, I have now been given the information I was looking for. At no point have you ever sent me a confirmation email, and at no point did you mention it would take four weeks to be delivered.
Please note, I didn't contact you about a payment received; I contacted you about receiving a text from an unknown number telling me they were going to take money out of my account. Yes, your colleague may have thought she explained, but in reality, she was basically telling me to go and check it myself. As I said, I had nothing to go on. I didn't even know who the company was to start with. And yes, proof of the order receipt was indeed copied into the chat. But that was the first time I'd seen any evidence of the order. Richmond Interiors? Who on earth are they? I've never heard of them. Reading your reply has just proven to me you are just as rude as your colleague.
You suggest I contact you if I have any further questions...you don't even have a phone number!
~~~END OF UPDATE/REPLY~~~
The customer service was dreadful. She didnt want to help and kept pushing everthing back on me to do. They are charging me for something I didnt order and therefore never received. Dreadful service!
21 mei 2026
Review zonder uitnodiging
Antwoord van House of Isabella
We’re sorry to hear that you feel this way and appreciate you taking the time to share your feedback.
As the text message you received was not sent directly from us, our agent kindly advised you to check with the sender/payment provider directly to confirm the message was legitimate and secure. This was purely for your own protection, as we could only verify the order details available within our system.
During the chat, proof of the Richmond Interiors order was provided which was placed through House of Isabella, and you also confirmed the first line of the delivery address linked to the purchase. As advised, Richmond Interiors orders can take approximately 4 weeks for delivery, and at the time of your enquiry the order was still within this timeframe.
We can also see that you have now successfully received your order.
We’re sorry if you felt our communication was unhelpful, as this was never our intention. If you require any further assistance regarding your order, please do let us know and we will be happy to help via Info@houseofisabella.co.uk
The consistency of quality products…
The consistency of quality products recently purchased has made this company my first option when seeking decor items. Once again the 2 large and fragile vases were packaged with a high level of care ensuring arrival without damage within a few days of ordering.
19 mei 2026
Review zonder uitnodiging
Antwoord van House of Isabella
Thank you so much for your wonderful review. We’re delighted to hear that the consistency and quality of our products continue to make us your first choice for décor items. It’s especially rewarding to know that your vases arrived safely and that our careful packaging and delivery service met your expectations once again. We truly appreciate your continued support and look forward to helping you find more beautiful pieces for your home in the future.
Received damaged item
Received damaged item. Extremely poor customer service. Issue unresolved.
10 april 2026
Review zonder uitnodiging
Antwoord van House of Isabella
Hello,
We are sorry to hear that you feel disappointed with your experience.
However, we would like to clarify that we responded to your report on the same day it was raised and reviewed the matter fully. Unfortunately, the damage was reported 10 days after delivery had taken place, which falls outside the transit damage reporting timeframe outlined within our terms and conditions.
As explained in our previous correspondence, transit damage must be reported within 24 hours of delivery due to courier insurance requirements and liability limitations once goods have been signed for and accepted.
We do appreciate your frustration and are sorry we could not provide the resolution you were hoping for.
Kind regards,
House of Isabella
Purchased a cover for our outdoor Maze…
Purchased a cover for our outdoor Maze furniture and was able to buy it slightly cheaper than from the manufacturer directly. Took about a week but all delivered as hoped.
18 mei 2026
Review zonder uitnodiging
Antwoord van House of Isabella
Thank you so much for your 5-star review! We’re delighted to hear you were able to find the right cover for your outdoor Maze furniture at a great price. Thank you again for choosing us — we hope to see you again soon!
Shopping online with House of Isabella…
Shopping online with House of Isabella has been an absolute pleasure. My order came extremely fast and was well wrapped.
4 mei 2026
Review zonder uitnodiging
Antwoord van House of Isabella
Thank you so much for your kind review! We’re absolutely delighted to hear that shopping with House of Isabella was such a pleasure for you. It means so much to know your order arrived quickly and beautifully wrapped. We truly appreciate your support and look forward to welcoming you back again soon! ✨
Stay away!
I ordered a chest of drawers costing around £800. About 15 days in, I discovered that 2 of the drawer panels are coming off/splitting open. I raised a complaint to house of Isabella, who have basically come back saying "too late...you should have told us within 5 days of delivery"; wow. It's surreal to think that such customer experience exits in todays extremely competitive world.
12 mei 2026
Review zonder uitnodiging
Antwoord van House of Isabella
Thank you for your feedback. We’re sorry to hear you’ve been disappointed with your experience, and we completely understand your frustration regarding the issue you reported.
As discussed in our email correspondence, if we are able to identify a confirmed manufacturing or structural defect through normal use, we absolutely would support this through the manufacturer’s warranty process.
In this particular case, the item was delivered over two months ago and the issue has only recently been reported to us. Based on the information and images currently provided, we have not been able to conclusively determine that the issue is the result of a manufacturing fault, rather than damage that may have occurred after delivery or developed over time during use.
Our reporting and inspection timeframes are in place because, once an item has been in use for a period of time, it unfortunately becomes much more difficult to objectively establish the original cause of damage or wear. For this reason, we do need to assess claims in line with our terms and conditions.
We do appreciate your point that the same issue appearing in a similar area may understandably raise concerns about the product itself, and we are certainly not suggesting intentional damage or misuse. We are simply required to rely on evidence that allows us to determine the cause of the issue as fairly as possible.
As mentioned, if you are able to provide any additional close-up photographs, videos, or further information showing the affected areas and overall condition of the item, we would be more than happy to review this further. Should evidence indicate a manufacturing defect, we would of course support the appropriate warranty process.
Thank you again for taking the time to share your concerns.
Prompt delivery
Prompt delivery, packaged well. Item as described for a good price
6 mei 2026
Review zonder uitnodiging
Antwoord van House of Isabella
Thank you for your review! We’re so pleased to hear you were happy with the prompt delivery, packaging, and your item. We really appreciate your support and hope to see you again soon.
Quality 💯
Quality of chairs was great, lovely colour and firm seats.
7 mei 2026
Review zonder uitnodiging
Antwoord van House of Isabella
Thank you for your review! We’re so pleased to hear you’re happy with the quality of the chairs and that you love the colour too. Enjoy your new furniture!
Outstanding service and great price
Outstanding service and great price, plus no delivery fee. Literally arrived today. Thrilled how quick it's arrived and in perfect condition, no damage.
100% recommend ❤️
4 mei 2026
Antwoord van House of Isabella
Thank you so much for your lovely review ❤️
We’re delighted to hear that you’re happy with both the service and your order, and that it arrived quickly and in perfect condition.
We really appreciate your recommendation and hope you enjoy your purchase!
I had the chance to find those shades…
I had the chance to find those shades which fit and dress perfectly my old lamps.
A little bit to wait but worth it
2 mei 2026
Review zonder uitnodiging
Antwoord van House of Isabella
Thank you so much for your lovely review.
I’m so happy you found the shades that fit your old lamps perfectly.
I love the footstool I ordered
I love the footstool I ordered, was exactly as described. Delivery was timely and overall great service.
6 mei 2026
Review zonder uitnodiging
Antwoord van House of Isabella
Thank you so much for your review! We’re so pleased to hear you love your footstool and that everything met your expectations.
We really appreciate your kind words about the delivery and service—it means a lot to us.
Enjoy your new piece! 😊
Great Experience
Fast delivery and item arrived exactly as described. Absolutely beautiful pot and fits my space so well!
25 maart 2026
Review zonder uitnodiging
Antwoord van House of Isabella
Thank you so much for your wonderful review! We're delighted to hear that your item arrived quickly and that you love the pot. It’s great to know it fits your space perfectly—enjoy it, and we truly appreciate your support!
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