Bought a clock. Good price than other web sites. Arrived much earlier than expected. Lost one star because I wasn't kept posted of the parcels delivery status (I didn't even know that it had been dis... Toon meer
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I purchased a Zuri Antique Base and shade. Both are really lovely items. I have ordered from House of Isabella previously. The order arrives on time and is lovingly packed. Cannot complain at all. Exc... Toon meer
Bedrijf heeft geantwoord
AWFUL company. Do NOT order anything from them. I placed an order on 26th July. Heard nothing for weeks. I then cancelled the order but it arrived on 1st September. I tried to return the order but t... Toon meer
Bedrijf heeft geantwoord
I ordered a table lamp, and received an email shortly afterwards informing me unfortunately, the last two lamps in stock were damaged. The company gave me two choices-wait around four weeks for restoc... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
House of Isabella specialise in stylish and luxurious contemporary and traditional furniture, lighting, mirrors, gifts, hampers and accessories
Contactgegevens
W1A 6US, Verenigd Koninkrijk
- info@houseofisabella.co.uk
- houseofisabella.co.uk
4,0
Goed
2K reviews
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Heeft 91% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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Antwoord van House of Isabella
Thank you so much for your lovely review—we’re so pleased to hear you’re happy with both our products and customer service!
We really appreciate your support ✨
My package has not arrived despite…
My package has not arrived despite receiving emails telling me it has. I've had to stay in for 2 days as was told it would be arriving. I phoned Evri, and was told repeatedly it was on its way. Not happy!
5 mei 2026
Review zonder uitnodiging
Antwoord van House of Isabella
We’re sorry to hear about the delivery issues you’ve experienced.
We have requested further information from your review, as unfortunately we cannot locate an order on our system under the email address used to leave the review.
Please could you send us an email at info@houseofisabella.co.uk with your order details, and we’ll be happy to look into this for you as quickly as possible.
The wonderful floor rug
The company were very quick with the delivery and it was actually placed near my front door (which was very safe as living in a gated community) and was packaged well and so thrilled to of received the rug so quickly and efficiently. Very easy doing business with the company and thank you, very much appreciated and thanks so much for the $20 to spend on a next order with your company. Cheers, Sally
Am very sorry cannot remember now the receiving date due to being so so busy and didnt take note of it. However did remember it was very quick!
1 maart 2026
Review zonder uitnodiging
Antwoord van House of Isabella
Thank you so much for your kind words! We’re absolutely delighted to hear that you love the throw and that it looks beautiful on your bed 😊
It really means a lot to us that you took the time to share your feedback. We hope you enjoy it for a long time, and we’d love to welcome you back again soon!
Antwoord van House of Isabella
Thank you so much for your kind review! We’re so pleased to hear you love the throw and that it looks lovely on your bed 😊
We hope to have you back shopping with us again soon!
Goods as pictured with fast delivery
Goods as pictured with fast delivery
would definitely recommend this company ⭐️⭐️⭐️⭐️⭐️
24 april 2026
Review zonder uitnodiging
Antwoord van House of Isabella
Thank you so much for your kind review! ⭐️⭐️⭐️⭐️⭐️
We’re really pleased to hear you’re happy with your order and the delivery.
We hope to have you shop with us again soon!
Great experience from start to finish
Great experience from start to finish. The ordering process was easy, delivery was smooth, and the product arrived as expected. Really pleased with the quality and service - would definitely recommend House of Isabella
24 april 2026
Review zonder uitnodiging
Antwoord van House of Isabella
Thank you so much for your kind words! We’re absolutely delighted to hear that you had a great experience from start to finish. It’s wonderful to know that the ordering process, delivery, and product all met your expectations.
Your feedback truly means a lot to us, and we’re so pleased you’re happy with the quality and service. Thank you for taking the time to share your experience and for recommending House of Isabella — we really appreciate your support!
We hope to see you again soon 😊
Fab customer service and lovely…
Fab customer service and lovely products !
15 februari 2026
Review zonder uitnodiging
Antwoord van House of Isabella
Thank you for your email and for your kind words!
We’re so pleased to hear that you had a great experience with our customer service and that you love our products. Your feedback truly means a lot to us and motivates our team to keep delivering the best possible service.
We look forward to serving you again soon!
Antwoord van House of Isabella
We’re very sorry for the delay with your order. As this item was placed on pre-order, delivery was expected within 4–10 working days from the restock date. I can see your order was delivered on the 10th working day, and the timing may have been slightly affected by the recent bank holidays.
We’re really pleased to hear that you love your lampshade. As an apology for the inconvenience, we’ve issued a voucher for your next purchase—please check your email for details.
Bodhi REALTO Dining Table & Upholstered Chairs
I ordered the Bodhi REALTO 2 door sideboard, dining table and 6 upholstered chairs on 19th November 2025 and delivery was made on 21st January 2026.
All was fine, but now 3 months later, two of the chair backs have shown signs of splitting.
I emailed customer service and they said Following their assessment, they have advised that the type of splitting and twisting described would not typically occur naturally over time or as a result of standard conditions. This kind of issue is usually associated with an external influence rather than a fault in the manufacturing process. I asked what external influence meant, they said To clarify, “external influence” refers to factors outside of the manufacturing process — for example, environmental conditions, pressure applied during use, or handling over time.
The chairs have only been used occasionally since purchase in Jan 26, so under no circumstances have any external factors caused this issue. How are the other 4 chairs fine, if all 6 are under the same external influences? The 2products was and are faulty.
They are refusing to do anything about it. There response was
Based on this assessment, the manufacturer has advised that they are unable to accept this as a manufacturing fault, and therefore we’re unable to proceed with a claim on this occasion
I will not be purchasing from this company again. Very bad customer service and responses regarding returns.
22 april 2026
Review zonder uitnodiging
Antwoord van House of Isabella
Thank you for taking the time to share your feedback, and I’m really sorry to hear about your experience — I do understand how disappointing this must be.
Having reviewed your order, this was originally placed as a pre-order and delivered in January, which means it now falls outside of our returns timeframe. The chairs have also been in use for over three months for personal use.
Following the assessment carried out, the type of damage reported has been identified as occurring after use rather than as a manufacturing fault present at the point of delivery.
We truly appreciate your concerns and completely understand your frustration, especially given that only some of the chairs are affected. While we are unable to proceed with a claim on this occasion, your feedback is very important to us and will be shared with our wider team.
First class service from start to…
First class service from start to finish quality of furniture is amazing and much cheaper than other companies, was kept updated right until delivery im really happy with my purchase and will definitely purchase from again
21 april 2026
Review zonder uitnodiging
Antwoord van House of Isabella
Thank you so much for your kind words! We're really glad to hear you had a great experience from start to finish and that you're happy with the quality and value of your furniture. It means a lot to us that you felt well-informed throughout the process. We truly appreciate your support and look forward to helping you again in the future!
AVOID THIS COMPANY – Refund Only Issued After Threat of Chargeback
Very poor experience with House of Isabella.
The chairs delivered did not match the advertised images (which the company later admitted and issued a 20% partial refund for). Once assembled, multiple chairs were faulty — including defective or missing fixings, poor upholstery, and uneven legs making them unstable and unusable.
A replacement set was sent, but both replacement chairs were also faulty. In total, 5 out of 8 chairs supplied were defective, which is completely unacceptable and demonstrates a serious lack of quality control.
What followed was weeks of delays, poor communication, and a failure to take ownership. Responses were slow and repeatedly referred to their supplier rather than resolving the issue.
The collection process was particularly unacceptable. Despite agreeing a mutually convenient date and time, this was not honoured. Instead, I was contacted by the delivery team with just 20 minutes’ notice on a different day, forcing me to drop everything and rush home.
Even after the chairs were collected, delays continued. Nearly a week later, I was told the refund would only be processed once the items reached their warehouse, with no clear timeframe provided, and my follow-ups were dismissed rather than addressed.
Contrary to the company’s response below, I was not advised of a 5-day refund timeframe. I was explicitly told that “once the supplier has received your items back, you will receive confirmation from us that your refund has been processed” — with no defined timeline given.
A full refund was only issued after I made it clear I would proceed with a chargeback through my bank. 2 minutes before this on their online chat, I was still being told the items had not reached their warehouse (not the supplier’s as I was originally told) and that I needed to continue waiting, making their explanation in their comment below false.
This was an unnecessarily long, inconvenient, and frustrating experience from start to finish. Poor product quality compounded by even worse customer service.
The response to this review does not reflect the full experience and only reinforces my concerns about how this case was handled. I have a full email chain documenting this and would be happy to share it should they wish to properly investigate.
I would strongly advise others to avoid.
23 maart 2026
Review zonder uitnodiging
Antwoord van House of Isabella
Thank you for taking the time to share your feedback.
We’re very sorry to hear about your experience and appreciate the opportunity to address your concerns.
We acknowledge your comments regarding the product quality and the issues you experienced with multiple chairs. This is certainly not the standard we aim to provide, and we understand how frustrating this must have been, particularly after requiring replacements.
We also recognise your concerns around communication and delays. While we always aim to respond as quickly as possible, responses are handled in chronological order, and there can occasionally be a delay during busy periods. That said, we appreciate that this added to your frustration.
In relation to the collection, we understand the inconvenience caused by the change in timing. Your request was raised promptly with our external courier, however as this is a third-party service, collections can be arranged either to a third-party warehouse or directly to our own. Scheduling and timing are dependent on their routing and availability, which can sometimes result in changes outside of our control.
To clarify further, we operate using both our own warehouse and third-party warehouses. Returned items may be received at either location depending on logistics, and this is a standard part of our process. As such, it is not unusual for items to be returned to a third-party warehouse before being processed.
Regarding the refund, we are unable to process refunds until the returned goods have been received and checked. You were advised via live chat that refunds can take up to 5 working days from the point the items are received. Your refund was processed on the 4th working day, in line with this timeframe, as soon as we received confirmation from our returns team.
We would also like to clarify that the refund was not issued as a result of the mention of a chargeback, but rather once the appropriate confirmation had been received as part of our standard process. We do generally advise against initiating chargebacks, as these can place funds on hold and may delay the process further.
We are sorry that your experience did not reflect the level of service we strive to provide and appreciate your feedback, which will be taken on board.
Smooth purchasing process
Smooth purchasing process. Efficient delivery. Fantastic range of products
3 april 2026
Antwoord van House of Isabella
Thank you so much for your kind words! We're delighted to hear you had a smooth purchasing experience and were happy with our delivery and product range. We truly appreciate your support and look forward to serving you again soon!
House of Isabella
House of Isabella. Excellent service, received item only a frw days after ordering. Will definitely shop with them again
3 april 2026
Review zonder uitnodiging
Antwoord van House of Isabella
Thank you so much for your lovely review! We’re delighted to hear that you had a great experience with our service and that your order arrived so quickly.
Your kind words truly mean a lot to us, and we look forward to welcoming you back again soon. Happy shopping! 😊
I previously purchased a sun lounge and it has been fantastic.
I previously purchased a sun lounge with a side table and the quality was excellent. On using these , l decided to purchase the chair covers and was not disappointed.
Communication was excellent.
4 oktober 2025
Review zonder uitnodiging
Antwoord van House of Isabella
Thank you so much for your continued support! We're thrilled to hear that you're enjoying your sun lounge and side table, and that the chair covers lived up to your expectations as well. It’s especially great to know that our communication met your standards. Your feedback truly means a lot to us, and we hope you continue to enjoy your purchases!
Very pleased
Very pleased with my sculpture set. They were delivered more quickly than I expected and were well protected for delivery.
30 maart 2026
Antwoord van House of Isabella
Thank you so much for your kind words! We're delighted to hear that you're pleased with your sculpture set and that it arrived quickly and safely. Your feedback truly means a lot to us, and we hope you continue to enjoy your purchase. If you ever need anything else, we're always here to help!
Great service
Very efficient service from Ava at House of Isabella, my questions were answered promptly and delivery was arranged swiftly to fit around my availability
2 april 2026
Review zonder uitnodiging
Antwoord van House of Isabella
Thank you so much for your kind review! We’re delighted to hear that Ava was able to assist you efficiently and arrange delivery at a time that suited you. Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience. We hope you enjoy your purchase and look forward to assisting you again in the future!
I found the light that i was specificly…
I found the light that i was specificly looking for from House of isabella and will be using this company again in the future.
30 maart 2026
Review zonder uitnodiging
Antwoord van House of Isabella
Thank you so much for your kind words! We’re absolutely delighted to hear that you found the perfect light with us. It means a lot that you chose House of Isabella, and we’re thrilled you had a great experience. We look forward to helping you again in the future!
I stubbled across House of Isabella…
I stubbled across House of Isabella looking for a console table. This morning I had the pleasure of live chat with Ava. She sorted my problem out quickly and placed the order for me. It was a very smooth process. This company will now be my go to website for interiors.
1 april 2026
Review zonder uitnodiging
Antwoord van House of Isabella
Thank you so much for your wonderful review! We’re absolutely delighted to hear about your positive experience and that Ava was able to assist you quickly and smoothly. It means a lot to us that we could help you find the perfect console table.
We truly appreciate your kind words and are thrilled to become your go-to destination for interiors. If you ever need anything else, we’re always here to help.
Thanks again for your support!
Can not fault their customer service…
Can not fault their customer service and delivery. Lovely item
4 maart 2026
Antwoord van House of Isabella
Thank you so much for your lovely review! We’re absolutely delighted to hear you’re happy with your item, as well as our customer service and delivery. Your kind words truly mean a lot to us and really make our day 😊 We hope to welcome you back again soon!
Fantastic find
I was browsing Google for a clock and came across here. I ordered a beautiful clock, it came extremely well packaged, delivered in quick time with a lovely, friendly delivery driver. I would not hesitate in purchasing from here again.
17 maart 2026
Review zonder uitnodiging
Antwoord van House of Isabella
Thank you so much for your kind words!
We’re absolutely delighted to hear that you had such a positive experience with us, from finding the perfect clock to the delivery itself. It’s great to know that everything arrived safely and that our driver made a good impression too.
Your feedback truly means a lot to us, and we’re so pleased you’re happy with your purchase. We look forward to welcoming you back again in the future!
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