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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

I have been on WhatsApp and chat trying to get hold of someone to report damage on a 2 seater sofa for nearly 2 weeks seems like they only reply if it's something positive for them

Beoordeeld met 5 van de 5 sterren

Beautiful sofa! Helpful service over WhatsApp to ask any questions and swatches were sent out swiftly. We absolutely love the sofa, it looks beautiful, was easy to put together, it's super comfortabl... Toon meer

Beoordeeld met 5 van de 5 sterren

From start to finish this company was great to deal with. I bought 2 mattresses over a year ago and just bought another bespoke one 3 weeks ago. The quality you get for the price you pay is unbeli... Toon meer

Beoordeeld met 5 van de 5 sterren

My experience with df beds was great the best part this company is the communication is seamless. Fast delivery.courer very good letting you know when you receiving. The goods . We had couple issues t... Toon meer

3,7

Gemiddeld

TrustScore 3.5 uit 5

90 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 25% van zijn negatieve reviews beantwoord

Reageert doorgaans pas na meer dan 1 maand

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

3,7

Alle reviews

(90)

21 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 2 van de 5 sterren

2 seater recliner separates easily into 2 parts

I ordered a 2 seater leather recliner. Quality of leather is good and it is well made but the design is so poor and frankly heading towards dangerous. It is in 2 parts with left being separate to the right. It is hooked together with 2 small hooks at the base to make it a single sofa. Use the arm rest to push yourself up and they separate and tip. Move the sofa and they separate. Looks nice but dont recommend.

24 november 2025
Beoordeeld met 1 van de 5 sterren

Expensive does not mean quality.

Expensive does not mean quality.

We bought a 3 and 2 electric recliner seaters from this company. Within 6 weeks of purchase, the bottom of the 3 seater recliner stopped working. We messaged them and they came to fix it. 2 weeks ago, the other side of the 3 seater also stopped working. I have tried reaching out to them twice but they ignored me completely. They didn’t even reply to my email or WhatsApp message. We seldom use the recliner function so I am disappointed at how these are breaking down quickly. I will avoid them next time.

26 augustus 2025
Beoordeeld met 1 van de 5 sterren

Avoid This Company cheap imitation sofas. Bough a three and two sofa six months…

Bough a three and two sofa six months ago. The two seater had a small fault I accepted a small discount which they paid me. 6 months on the sofa has torn on seam. I’ve tried by contacting them which has been a slow process. The outcome is they will do nothing they say it’s not a manufactured fault. A rip on a seam is bad stitching I live alone so sofa has light use and never abused yet they say it’s a rip not a seam. But photos clearly show it’s a seam. The padding on back of sofa never settled and it stayed rippled. I thought it would sort in time but it never. They say it’s 6 months old and basically this is normal. I’d advise anyone who’s thinking of buying to re consider as after care ends after 6 months. I’m writing just to let people have awareness.

18 november 2025
Review zonder uitnodiging
Logo DF Beds

Antwoord van DF Beds

Thank you for your review. We’re sorry to hear you’re unhappy with the outcome.

When the sofa was delivered, you reported a small issue which we resolved immediately by offering you an exchange or a partial refund. You chose the partial refund, which was paid, and you confirmed you were happy with everything else.

Six months later, you reported new damage. After reviewing all photos and videos, we found that the mark was not caused by stitching failure or a manufacturing defect. The material displayed the characteristics of a cut rather than a seam separating, so it is not covered under warranty. The additional concerns about the backrest were also not raised at the time or within a reasonable period, and were already covered under the goodwill discount provided.

We always aim to help where possible, and we have already provided support previously.

Beoordeeld met 1 van de 5 sterren

It hasn't even arrived yet

It hasn't even arrived yet

21 oktober 2025
Logo DF Beds

Antwoord van DF Beds

Hi, this review was submitted two days after your order was placed. We confirmed the delivery date with you, and your item was delivered that same day.

We have since corrected Trustpilot’s automatic review notification timing and have contacted you to request that your review be updated, as your order has been received.

Beoordeeld met 1 van de 5 sterren

Worst sofa ever

Worst sofa ever, shows dimensions of one and then when arrived, the sofa dimensions don’t match, the cushion is bloated and big and reduces the leg rest. The legs came rusted and they claimed they’ve sent me new and it’s 4 months now, no new legs have arrived l. Very uncomfortable and hard. When contacted the said to send it back but I have to pay £150 for delivery as I’m not happy with the comfort. Careless and rude replies by their customer support. Do not order again.

26 oktober 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Sold a damaged sofa and the manager is…

Sold a damaged sofa and the manager is very unprofessional. Seating is so small and the leather is already looking old. Please do not buy from here. I am taking legal action against this company. I wish I had gone to DFS.

5 juni 2025
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

The sofas was good I like them

The sofas was good I like them
But the cover cardboard was left behind
It cost me another £150 to dispose them.

26 juli 2025
Logo DF Beds

Antwoord van DF Beds

Glad to hear you like the sofas as our sofas are good. As for the packaging — disposal of packaging is not our responsibility; however, our contracted delivery drivers will often help out and take it away if customers ask at the time. £150.00 to get rid of a bit of cardboard is a new one for us though… that must have been some very special cardboard!

Beoordeeld met 5 van de 5 sterren

Best experience with DF Beds

I have had the best experience with DF Beds - I am absolutely in love with my beds, the style, the colours, the fitting - everything was above my expectations! Thank you so much, efficient and professional - absolutely recommend!

25 juli 2025
Review zonder uitnodiging

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