From the moment we walked into their showroom, we felt totally at ease with both Debbie and Kaine who were so welcoming and knowledgeable. We purchased the two pergolas recommended by both of them. We... Toon meer
Bedrijf heeft geantwoord
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I contacted Chimes after I had a nightmare with another company regarding a garden BBQ pergola. I spoke to Debbie and she couldn’t have been more helpful. The order has arrived and now it’s built it... Toon meer
Bedrijf heeft geantwoord
I ordered at chimes because of ordering a pergola from the Range and after getting terrible service from them and asking for a refund. After this I Found Chimes on line. Chimes promised delivery... Toon meer
Bedrijf heeft geantwoord
Really nice shop. Staff were really nice and helpful. Nothing was to much trouble. Loved my purchases, staff made sure everything was wrapped sufficiently. Good quality and reasonable priced
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Offering a wide selection of garden furniture priding ourselves on a high level of customer service.
Contactgegevens
Unit 1-2 Sharp House Arterial Rd, SS15 6DR, Laindon, Verenigd Koninkrijk
- 01268 219969
- sales@chimeshomeandgarden.co.uk
- chimeshomeandgarden.co.uk
4,7
Uitstekend
690 reviews
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First class personable service from…
First class personable service from this professional family business
Highly recommended
31 juli 2026
Antwoord van Chimes Home & Garden Ltd
Dear Mr Wilkin,
Thank you so much for your kind words and recommendation. It means a great deal to us. As a family business, we take pride in providing a personal, professional service, so it's wonderful to hear that this was reflected in your experience. We really appreciate your support and hope to be of service again in the future.
Kind regards,
Chimes
Chimes did well
I ordered at chimes because of ordering a pergola from the Range and after getting terrible service from them and asking for a refund. After this I Found Chimes on line.
Chimes promised delivery in seven working days and actually delivered in five so I was very pleased.
Chimes pergola was £200 more expensive , but is far better quality so I’m very happy with my purchase.
Only one small complaint the build instructions could be more detailed , but we got there in the end.
I would use Chimes again and would recommend.
30 juli 2026
Antwoord van Chimes Home & Garden Ltd
Dear Philip,
Thank you so much for taking the time to leave such a thoughtful review. We're delighted to hear that we could provide the service you were looking for, especially after your disappointing experience elsewhere.
It's great to know your pergola arrived even sooner than promised and that you're pleased with its quality. We also really appreciate your feedback about the assembly instructions. We're always looking for ways to improve, and we'll certainly take your comments on board as we continue to refine our guides.
Thank you again for choosing Chimes, and for recommending us. We hope you enjoy your new pergola for many years to come.
Kind regards,
Chimes
Secound purchase and they was amazing
Secound purchase and they was amazing , will defo always use them
Thanks again
21 juli 2026
Antwoord van Chimes Home & Garden Ltd
Dear Keith,
Thank you so much for your continued support. We're delighted to hear you've had another great experience with us. It means a lot that you've chosen us again, and we really appreciate your kind words. We look forward to serving you again soon. Thanks again.
Best regards,
Chimes
Antwoord van Chimes Home & Garden Ltd
Dear June,
Thank you for taking the time to leave us a review.
We're delighted to hear that you were pleased with our range of products and our quick delivery service. Your feedback means a lot to us.
We're always looking for ways to improve, so if there's anything we could have done to make your experience a 5-star one, we'd love to hear your thoughts. We hope to have the opportunity to welcome you back and earn that fifth star next time!
Thanks again for your support.
Kind regards.
Chimes
Antwoord van Chimes Home & Garden Ltd
Dear Kim,
Thank you so much for your wonderful review.
We're delighted to hear that you were pleased with our service, the fast delivery, and the quality of your product. Providing a great experience from start to finish is what we strive for, so it's fantastic to know we met your expectations.
We really appreciate your support and hope you enjoy your purchase for many years to come.
Kind regards,
Chimes
Antwoord van Chimes Home & Garden Ltd
Dear Helen,
Thank you for your kind review.
We're so pleased to hear that you found our team friendly and polite, and that you appreciated our no-pressure approach. We believe choosing outdoor furniture should be an enjoyable experience, so it's great to know that came across.
We really appreciate your feedback and hope to welcome you back again in the future.
Kind regards,
Chimes
The staff are very friendly and…
The staff are very friendly and helpful. Very pleased with our Portofino corner unit. Wouldn’t hesitate to buy from Chimes again
20 juli 2026
Antwoord van Chimes Home & Garden Ltd
Dear Maggie,
Thank you so much for your kind review.
We're delighted to hear that you’re so pleased with your Portofino Corner Unit and that our team made your experience a positive one. Providing friendly, helpful service is something we pride ourselves on, so it's wonderful to know we delivered.
We really appreciate your recommendation and look forward to welcoming you back again in the future. Enjoy your new furniture.
Kind regards,
Chimes
Highly recommended
Highly recommended. Great quality furniture. Kept informed about estimated delivery date and then received a call when it was ready for delivery, then arrived as planned. Great service, start to finish
27 juli 2026
Antwoord van Chimes Home & Garden Ltd
Dear Dan,
Thank you so much for your wonderful review and recommendation.
We're delighted to hear that you're pleased with the quality of your furniture and that you had a positive experience from start to finish. Keeping our customers informed throughout the delivery process is something we pride ourselves on, so it's great to know this made a difference.
We hope you enjoy your new furniture for many years to come, and thank you again for choosing us.
Kind regards,
Chimes
As promised a picture of our Torino…
As promised a picture of our Torino pergola 6 x 3 with the 6 blinds is up and we absolutely love it, the Customer service excellent, delivery service excellent and any questions needed asking always happy to help
20 juli 2026
Review zonder uitnodiging
Antwoord van Chimes Home & Garden Ltd
Dear Gary,
Thank you so much for taking the time to share your lovely review and for sending us a photo of your Torino Pergola. We’re delighted to hear that you absolutely love it.
It’s wonderful to know you were happy with our customer service and delivery service, and that our team was always on hand to answer any questions.
We hope you enjoy your pergola for many years to come.
Kind regards,
Chimes
I love this shop
I love this shop. So many nice things to buy. If you're looking for a new patio set the choice is amazing. Plus all of the accessories you can possibly imagine. The garden cushions are to die for
16 juli 2026
Antwoord van Chimes Home & Garden Ltd
Dear Cheryl,
Thank you so much for your lovely review.
We’re delighted to hear how much you enjoy shopping with us and that you love our range of patio furniture and accessories. We really appreciate your kind words and custom and hope to see you again soon.
Kind regards,
Chimes
Absolutely thrilled with our Rivaro…
Absolutely thrilled with our Rivaro solar powered aluminium pergola. Delivery was smooth and customer service calls we made re product and installation were brilliant.
22 juli 2026
Antwoord van Chimes Home & Garden Ltd
Dear Christine,
Thank you so much for your fantastic review.
We’re absolutely delighted to hear that you’re thrilled with your Rivaro solar-powered aluminium pergola. It’s wonderful to know that delivery went smoothly and that our customer service team could help with your product and installation questions. We really appreciate your kind words and hope you enjoy your pergola for many years to come.
Kind regards,
Chimes
Poor comms, poor delivery, poor experience.
I placed a £3,500 order with Chimes Home and Garden by phone on 1 April. I was told most items would be dispatched within 7 days, with the remainder due at the end of April. I agreed in writing to a part shipment, however after weeks of chasing I was incorrectly told the order was on hold waiting for all stock.
The first part was finally dispatched after 16 days, but the courier then took another 7 days to deliver. Despite me calling in advance to correct the address, the courier paperwork still had the wrong house number and postcode and they attempted delivery to the wrong address.
Delivery communication was chaotic. Multiple changing ETAs, excuses, then no updates at all. I had to spend around 20 minutes on the phone and walking the streets to physically locate the delivery van. The drivers were rude, demanded we move our car off our driveway for them to park on it, and then expected help unloading heavy items despite this being part of the delivery service.
A promotional item was missing from the delivery and I was initially blamed for not adding it online, even though the order was placed by phone and the promotion was confirmed at the time. This was eventually resolved, but only after further chasing.
On 17 May the final part of my order was delivered, which was due at the end of April. I had had no proactive communication and have had to repeatedly chase for updates. One person told me it was in the warehouse, another told me it hadn’t arrived which was the cause of the delay. Yet again the delivery team lived up to their exceptionally high standards and delivered my order *to the wrong house* dumping the order on the drive of a neighbour 30 houses down the road. I eventually got them on the phone to come back and deliver to the correct house.
I asked several times during this process for a complaint to be raised, Chimes advised me that it had been done and I would receive Feedback regarding this. I’ve chased several times and had no response to my complaint.
Poor communication, unacceptable delivery handling, and far too much chasing required. I would not recommend Chimes Home and Garden based on this experience.
18 mei 2026
Review zonder uitnodiging
Antwoord van Chimes Home & Garden Ltd
Dear Nikki,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience did not meet your expectations.
Having reviewed your order, I can see from our records that the items you purchased were special order products supplied directly by Nova Outdoor Living, rather than items held in our own warehouse. As a result, we were reliant on the supplier's stock availability and delivery schedule. I can also see that you were initially advised that the screen was not due to arrive until the end of April, and unfortunately we were unable to dispatch this item before it was received from the supplier.
As you are located some distance from our warehouse, we had to arrange delivery via an external courier. While this is standard for deliveries to your area, we sincerely apologise for the issues you experienced with the courier, including the incorrect address details, delivery communication and the level of service you received. This is certainly not the standard we expect, and we appreciate how frustrating this must have been.
We're pleased that the promotional item was ultimately resolved, but we regret that this, along with the delays and the lack of consistent communication, detracted from your overall experience.
We value all customer feedback and will be using your comments to review both our internal communication processes and the service provided by the courier company. Please accept our sincere apologies for the inconvenience caused.
Kind regards,
Chimes
Quality garden furniture
Quality garden furniture. Lovely 4 seat dining set. Bolts were missing for the table. Raised with customer services who were very helpful and sent them out first class.
13 juli 2026
Antwoord van Chimes Home & Garden Ltd
Dear Joanne,
Thank you for taking the time to leave us a review.
We're delighted to hear that you're pleased with the quality of your 4-seat dining set. We do apologise that the table bolts were missing from your order, but we're glad our customer service team was able to resolve the issue quickly by sending the replacements out first class.
We really appreciate your understanding and hope you enjoy your new garden furniture for many years to come.
Kind regards,
Chimes
Antwoord van Chimes Home & Garden Ltd
Dear Svajunas,
Thank you for your lovely review. We're so pleased to hear that you had a great experience with our company and service.
We really appreciate your kind feedback and hope to have the pleasure of helping you again in the future.
Kind regards,
Chimes
Laughable response to my review.
Laughable response to my review.
Chimes thinks a glass table top on a 14 month old garden furniture purchase isn't covered, just like a car windscreen isn't covered.
Well I didn't drive my table top at 60mph down the road, or for that matter eat my food off my windscreen. I can't see the link.
Ita a bit like saying the feet on the chairs aren't covered because they are like car tyres.
And then they immediately jump on the no abuse to the staff diatribe. At what point was my review abusive?
A bit sad.
They are not interested in aftersales. Just have their money and that's that.
I'll reinforce my last review.
If you but from Chimes and have an issue, you have wasted your money.
Just like we have. They do not care.
Over a grands worth of furniture spoilt by second rate components, covered by a guarantee not worth the paper it's written on.
If you are thinking of using Chimes. Think again.
23 juli 2026
Review zonder uitnodiging
Antwoord van Chimes Home & Garden Ltd
Dear Mike,
Thank you for your second negative review regarding the same issue.
We are sorry that you remain dissatisfied with our response. However, we do feel it is important to clarify a few points for the benefit of anyone reading these reviews.
Your garden furniture set was purchased over 15 months ago. As previously explained, the manufacturer's warranty does not cover glass components, which is standard across many industries. The comparison with a car windscreen was intended simply to illustrate that glass is often treated as a separate component under warranty terms, not to suggest the two products are directly comparable.
In our previous response, our comments regarding abusive language were not directed at the content of your review. They referred to the email correspondence we received from you, during which a member of our team was told to "f*ck off". We do not believe it is acceptable for our staff to be spoken to in that manner and will always support our team in maintaining respectful communication.
We have not dismissed your concerns. We investigated your enquiry, checked the warranty position, and confirmed that replacement glass tops are unfortunately not available from the manufacturer. While we appreciate this is not the outcome you wanted, we cannot offer a remedy that falls outside the manufacturer's warranty or supply products that are unavailable.
We genuinely strive to provide excellent customer service before, during and after every purchase, and we're sorry that in this instance we were unable to meet your expectations.
Kind regards,
Chimes
Chimes have a great selection and…
Chimes have a great selection and buying process is very straight forward .. team actually got the item delivered to me quicker than originally set out which was very much appreciated...
Highly recommended
17 juli 2026
Antwoord van Chimes Home & Garden Ltd
Dear Ralph,
Thank you so much for your fantastic review.
We're delighted to hear that you found our selection and ordering process straightforward, and that we were able to get your item to you sooner than expected. It's always great to know when we've exceeded our customers' expectations.
We really appreciate your recommendation and your support. We hope you enjoy your purchase, and we look forward to welcoming you back to Chimes again in the future.
Kind regards,
Chimes
Antwoord van Chimes Home & Garden Ltd
Dear Mr Dodd,
Thank you for your lovely review. We're so pleased to hear that you had a great experience with our company and service.
We really appreciate your kind feedback and hope to have the pleasure of helping you again in the future.
Kind regards,
Chimes
Delightful place to shop and great…
Delightful place to shop and great quality at extremely competitive prices!
Terry Rothery
13 juli 2026
Antwoord van Chimes Home & Garden Ltd
Dear Terry,
Thank you so much for your wonderful review. We're delighted to hear you enjoyed shopping with us and that you were pleased with the quality of our products and our competitive prices.
We really appreciate your kind words and hope to welcome you back again soon.
Kind regards,
Chimes
Garden furniture couldn't be better
Garden furniture couldn't be better. We are so pleased. Having the white glove experience was perfect and the delivery guys were great. Thanks you very much Chimes.
6 juli 2026
Antwoord van Chimes Home & Garden Ltd
Dear Mrs Woods,
Thank you so much for your wonderful review!.We're thrilled to hear that you're so pleased with your new garden furniture and that it couldn't be better.
It's fantastic to know that our White Glove Delivery service made your experience even more enjoyable, and we'll be sure to pass your kind words on to our delivery team, they'll be delighted to hear your feedback.
Thank you for choosing Chimes Home & Garden. We hope you enjoy your new furniture for many years to come.
Kind regards,
Chimes
Fantastic service from ordering to…
Fantastic service from ordering to delivery, along with quality products. Would highly recommend this company to anyone.
10 juli 2026
Antwoord van Chimes Home & Garden Ltd
Dear Jacqueline,
Thank you so much for your fantastic review. We're delighted to hear that you were pleased with your experience from ordering right through to delivery, and that you're happy with the quality of your products.
Your recommendation means a great deal to us, and we truly appreciate your support. We hope you enjoy your purchase and look forward to welcoming you back to Chimes Home & Garden in the future.
Kind regards,
Chimes
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