PESSIMA ESPERIENZA! La merce è arrivata a destinazione dopo quasi un mese e la taglia XL in realtà corrisponde ad una SMALL. Tenete conto che va bene ad una bambina di 7 anni che pesa 45 kg. Ora, olt... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The jumper I received is OK, not great, but no labels indicating material, size, or brand. The website is misleading. The product is not as good as in the pictures. You think you are buying a high-cl... Toon meer
Bedrijf heeft geantwoord
10%offered instead of returning items. Items must be returned to company in China at buyers expense and within 30 days. Items look nothing like pictures and are poorly constructed. DO NOT Buy from th... Toon meer
Bedrijf heeft geantwoord
I absolutely love this knitted turtleneck! Honestly, I was so surprised by the fabric quality; it's incredibly soft and doesn't feel cheap at all. The cozy, oversized fit is just perfect, exactly what... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Willkommen bei Chloé-Dubois, Ihrem vertrauenswürdigen Partner in der Welt der Online-Mode. Unser Unternehmen verbindet Leidenschaft für Stil mit dem Engagement für Qualität und Authentizität, um Ihnen nicht nur Kleidung, sondern ein ganzheitliches Stilgefühl zu bieten. Unsere Gründerin, Chloé Dubois, hat es sich zur Aufgabe gemacht, Kleidungsstücke zu kreieren, die nicht nur ästhetisch ansprechend sind, sondern auch das Selbstvertrauen unserer Kunden stärken. Unser Online-Shop bietet eine breite Palette an sorgfältig ausgewählten Kollektionen, die darauf abzielen, jeden Kunden zu ermächtigen, seine individuelle Schönheit und Persönlichkeit auszudrücken. Bei Chloé-Dubois glauben wir, dass gute Kleidung mehr ist als nur ein Teil Ihres Outfits; es ist ein Teil Ihres Lebens. Die Zufriedenheit unserer Kunden steht bei uns an erster Stelle. Wir legen großen Wert auf eine transparente Kommunikation und schnelle, zuverlässige Lieferdienste. Unsere Kundenbewertungen zeugen von unserem unermüdlichen Bestreben, ein herausragendes Einkaufserlebnis zu bieten. Unser Kundenservice-Team ist immer bereit, Ihre Fragen zu beantworten und Ihnen bei Ihrer Auswahl zu helfen. Unser Ziel ist es, Sie nicht nur zu kleiden, sondern Sie dazu zu inspirieren, sich jeden Tag großartig zu fühlen. Entdecken Sie unsere Kollektionen und erleben Sie den Unterschied, den echte Qualität und Leidenschaft für Mode machen können.
Contactgegevens
Zwitserland
- support@chloe-dubois.com
- chloe-dubois.com
2,2
Slecht
87 reviews
Heeft 81% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Do not buy!!
Do not buy!!! This company is a bunch of BS!!! I don’t believe a single 5 star review is from a real person either! I spent $70 on a pair of non slip work shoes, never arrived. What a scam!
10 april 2026
Review zonder uitnodiging
Antwoord van Chloé-Dubois
Hi Kinzie,
Please accept our sincere apologies for your experience. It is never our intention to leave a customer empty-handed.
I would like to investigate this matter immediately to resolve your shipment issue. Please contact us at support@chloe-dubois.com so we can assist you further.
Kind regards
Chloé-Dubois Support Team
This company is actually in China
This company is actually in China. Worst experience ever! I ordered a classic dress for $100 and received a bad joke; inferior material , Looks like a child made it absolutely nothing like the photo. The image depicted a tailored classy dress well made, and what I got was the absolute opposite. I asked for a refund they told me they could give me 10% $9.95 back!!!! I each time I corresponded with them not agreeing to this. They went up another 10% they were not willing to refund my full purchase price or get the item returned in the end, I settled for half of my money back and then they said yes. This company has no integrity and no quality workmanship. I do not recommend this company. I would never purchase from it again. And I suggest you don’t as well. I would’ve left no stars if I could have.
16 maart 2026
Review zonder uitnodiging
Antwoord van Chloé-Dubois
Hi Jacqueline,
We are incredibly sorry to hear about your experience, and truly appreciate you taking the time to share your thoughts with us. We want to make this right and restore your trust. Please contact us directly at support@chloe-dubois.com, and I personally assure you that we will work together to find a resolution you are truly satisfied with.
Thank you for your patience.
Sincerely,
Chloé-Dubois Customer Service
Really love browsing this site tons of…
Really love browsing this site tons of variety for both men and women. The sale prices are a steal. Delivery tracking is a nice touch too.
10 maart 2026
Review zonder uitnodiging
Antwoord van Chloé-Dubois
Hi Antoine,
Thank you so much for your kind words and for your support of our store!
Feel free to visit us again anytime, we are always here and ready to serve you.
Warm regards,
Chloé-Dubois Customer Service
I surprised my cousin with the sweater…
I surprised my cousin with the sweater dress, and she loved its softness and elegant style. They truly offer thoughtful gifting options with beautiful presentation and charm.
9 maart 2026
Review zonder uitnodiging
Antwoord van Chloé-Dubois
Hi Amanda,
Thank you so much for sharing your thoughts with us! It’s truly heartwarming to hear how much you love our product. We really appreciate you taking the time to share your experience.
Sincerely,
Chloé-Dubois Customer Service
DO not buy from them.
The jumper I received is OK, not great, but no labels indicating material, size, or brand. The website is misleading. The product is not as good as in the pictures. You think you are buying a high-class product, but it is a middle of the road chinese knock-off of a brand product. They tease you with the 50% sale, but you are getting something that is barely worth the sale price.
7 maart 2026
Review zonder uitnodiging
Antwoord van Chloé-Dubois
Hi there,
Thank you for your feedback. I’m truly sorry the item didn't meet your expectations. We want to make this right so please contact us directly at support@chloe-dubois.comso we can review your order and find a fair solution for you.
Kind regards,
Chloé-Dubois Customer Service
This company is awful to work with
This company is awful to work with! I did not get what I ordered and they refuse to give me a refund after 6 weeks. All they do is email you!!!!!!!
27 januari 2026
Review zonder uitnodiging
Antwoord van Chloé-Dubois
Hi Sharon,
Thank you for sharing your thoughts, I’m truly sorry for the frustration and the long wait you’ve experienced with your refund. We’d like to make this right for you immediately. Please reach out to us at support@chloe-dubois.com so we can look into your order and prioritize your case.
Kind regards,
Chloé-Dubois Customer Service
As everyone said it’s a cheap company…
As everyone said it’s a cheap company in china pretending to be European.
Must be illegal to only return items to china.
Very disappointing.
2 februari 2026
Review zonder uitnodiging
Antwoord van Chloé-Dubois
Hi Lucy,
Thank you for your feedback. We are sorry to hear about your disappointment. We acknowledge your concerns regarding the return process and would like to look into this for you immediately.
Please contact us at support@chloe-dubois.com so we can assist you directly and ensure this is resolved.
Sincerely,
Chloé-Dubois Customer Service
AVOID THIS COMPANY AT ALL COSTS!
Purchased a dressing gown from the website that stated it was,
"Luxurious Deep-Pile Fabric: Made from an incredibly soft, dense textile that feels gentle on the skin and provides exceptional heat insulation."
The image on the website looks great.
We received it and were extremely disappointed in the thickness of the material as it is lightweight and we have t-shirts that are made of thicker material. There are also no loops for the belt to go through as is shown on their photo.
We wrote to chloe-dubois expressing our disappointment who offered a refund if we returned it to China (about £20 postage for a £40 item) and not to the Netherlands where the web site company is.
After 5 offers from them ,
1st - 10% Refund and Keep the Product or 50% Store Credit.
2nd -20% Refund or 75% Store Credit
3rd - 30% refund and Keep the Product or 100% store credit.
4th - 40% Refund.
5th - 50% Refund.
Total false advertising and we are out of pocket for a very poor quality item 😡
1 februari 2026
Review zonder uitnodiging
Antwoord van Chloé-Dubois
Hi Neil,
Thank you for your feedback. We are truly sorry the dressing gown didn't match our description and for the frustration regarding the return process.
Please contact us at support@chloe-dubois.com with your order number. We will resolve this for you immediately to ensure you aren't left out of pocket.
Sincerely,
Chloé-Dubois Customer Service
PESSIMA ESPERIENZA
PESSIMA ESPERIENZA! La merce è arrivata a destinazione dopo quasi un mese e la taglia XL in realtà corrisponde ad una SMALL. Tenete conto che va bene ad una bambina di 7 anni che pesa 45 kg. Ora, oltre a restituire la merce a mie spese, in un magazzino internazionale e con un importo molto più elevato rispetto ad una spedizione nel territorio italiano, sto sollecitando ripetutamente per avere l'indirizzo di destinazione a cui rendere la merce.
Sconsiglio vivamente questa azienda!
17 februari 2026
Review zonder uitnodiging
Antwoord van Chloé-Dubois
Ciao Mario,
Grazie per il tuo feedback. Siamo davvero spiacenti per i problemi con la taglia e per la frustrazione riguardo al reso; non è l'esperienza che vogliamo offrirti.
Ti preghiamo di contattarci direttamente a support@chloe-dubois.com in modo da poter dare priorità al tuo caso e risolvere tutto immediatamente.
Cordiali saluti,
Chloé-Dubois Customer Service
I bought walking sports shoes and I am…
I bought walking sports shoes and I am very satisfied and service and it’s amazing that they were able to deliver it to me on time as well as the return process and they are very flexible and responsive and I will definitely be happy to purchase again and I will recommend to anyone that needs to buy there products.
Thank you!
16 februari 2026
Review zonder uitnodiging
Antwoord van Chloé-Dubois
Hi Daniel,
Thank you so much for your feedback! We are thrilled to hear you’re happy with your walking shoes and our service.
We look forward to serving you again soon!
Sincerely,
Chloé-Dubois Customer Service
Do not waste your money
10%offered instead of returning items. Items must be returned to company in China at buyers expense and within 30 days. Items look nothing like pictures and are poorly constructed. DO NOT Buy from this company. The reply you offered is empty rhetoric. You have committed a fraud. You aren’t willing to fix anything. Again, Buying public, DO NOT BUY from this company.
7 februari 2026
Review zonder uitnodiging
Antwoord van Chloé-Dubois
Hi Louise,
Thank you for your feedback. We’re sorry to hear you’re disappointed.
We take your comments on quality seriously. If you'd like to discuss this further, please reach out to our support team directly at support@chloe-dubois.com and we will help you further.
Sincerely,
Chloé-Dubois Customer Service
Finger Weg
Finger Weg !
Die Sachen sind nicht so wie auf den Bildern !
Sowas schlechtes bekommt man nicht mal bei Kik angeboten!
Retoure nicht möglich !
Anzeige ist raus !
6 februari 2026
Review zonder uitnodiging
Antwoord van Chloé-Dubois
Hallo Nico,
vielen Dank für Ihr Feedback. Es tut uns aufrichtig leid zu hören, dass die Qualität der Artikel nicht Ihren Erwartungen entsprochen hat.
Wir möchten der Sache gerne genauer nachgehen und eine Lösung für Sie finden. Bitte kontaktieren Sie unser Support-Team unter support@chloe-dubois.com mit Ihren Bestelldaten, damit wir Ihnen direkt weiterhelfen können.
Mit freundlichen Grüßen,
Chloé Dubois Customer Support
Rücksendung kostenpflichtig nach China
Trotz der Rückgabe kostenfrei innnerhalb 30 Tagen wird die Rücksendung verweigert und mit unseriösen Angeboten verzögert. Ich soll kostenpflichtig mit Versicherung und nachverfolgbarer Versendung nach China rücksenden. Ich habe bei Cloe-Dubois bestellt und nicht in China.
Dieses Druckmittel ist nicht akzeptabel und würde die Kosten meiner Bestellung überschreiten.
5 februari 2026
Review zonder uitnodiging
Antwoord van Chloé-Dubois
Hallo Günter,
vielen Dank für Ihr Feedback. Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten im Zusammenhang mit unserem Rückgabeprozess.
Wir möchten die Angelegenheit gerne zu Ihrer Zufriedenheit klären. Bitte kontaktieren Sie unser Support-Team direkt unter support@chloe-dubois.com, damit wir eine passende Lösung für Sie finden können.
Mit freundlichen Grüßen,
Chloé Dubois Customer Support
DO NOT BUY ANYTHING FROM THIS COMPANY
DO NOT BUY ANYTHING FROM THIS COMPANY. It presents itself as a Dutch based store with quality items, but the truth is it ships out cheap crap from China and then refuses to be responsible for any costs to return it. Avoid!!!!
4 februari 2026
Review zonder uitnodiging
Antwoord van Chloé-Dubois
Hi Anthony,
We’re sorry to hear you’re unhappy with your experience. We take pride in our product selection and apologize that the items did not meet your expectations. Regarding returns, we aim to be transparent about our policies, but we would like to look into your specific case to see how we can help. Please contact us directly at support@chloe-dubois.com so we can resolve this for you immediately.
Kind Regards,
Chloé Dubois Customer Support
Ordered a winter coat in a size small…
Ordered a winter coat in a size small and received a medium. Have emailed them several times with no response! Do not order anything for this site/company!
I emailed them again, we will see if they respond.....
28 december 2025
Review zonder uitnodiging
Antwoord van Chloé-Dubois
Dear Dawn,
We sincerely apologize for the error in your order and the delay in our response. Please contact us again at support@chloe-dubois.com so we can double-check your details and make sure you receive the correct size or a full refund immediately.
Kind Regards,
Chloé Dubois Customer Support
mancata consegna ordine
Ho ordinato un paio di guanti al 23 Novembre , non mi sono mai arrivati, certamente non lo consiglio questo sito. ho inviato parecchie email x informazioni sul mio ordine . mi rispondevano che l'avevano consegnato ma non ho mai visto nulla nonostante fossi a casa il giorno della prevista consegna. Sono molto amareggiata ed arrabbiata .Padovan Rosa
2 februari 2026
Review zonder uitnodiging
Antwoord van Chloé-Dubois
Salve Padovan,
Ci scusiamo sinceramente per la frustrazione causata da questo problema di consegna. Prendiamo la tua segnalazione molto seriamente e vogliamo risolvere la situazione. Ti preghiamo di contattarci nuovamente all'indirizzo support@chloe-dubois.com in modo da poter verificare i dettagli della consegna con il corriere e offrirti subito una soluzione.
Cordiali saluti,
Assistenza Clienti Chloé-Dubois
I ordered the touchscreen gloves
I ordered the touchscreen gloves, hat & scarf and was impressed by the soft fabric and neat finish. The touchscreen gloves are very soft, and the full set feels warm and elegant.
2 februari 2026
Review zonder uitnodiging
Antwoord van Chloé-Dubois
Dear Mignonette,
Thank you so much for your kind words! We are thrilled to hear that you are impressed with the quality and softness of your new set. Your feedback is greatly appreciated.
Warm Regards,
Chloé Dubois Customer Support
MADE IN CHINA!!!!!!!!!
DO NOT BUY FROM THIS FRAUDULENT COMPANY!!!! The website and its description of the items are completely false and misleading The items I received were not as described, were of cheap quality without even tags to confirm materials and size. One label quite clearly stated MADE IN CHINA. I have started formal reporting proceedings against them for their breaches of consumer law and failure to provide a 100% refund at no extra cost to myself. They also operate under the ELVORIA London company name and website.
14 januari 2026
Review zonder uitnodiging
Antwoord van Chloé-Dubois
Dear Christina,
We sincerely apologize for your disappointment regarding your order. We value your feedback on the product quality and would like to resolve this matter immediately; please contact us at support@chloe-dubois.com so we can help you and address your concerns directly.
Sincerely,
Chloé Dubois Customer Support
Rücksendung nicht möglich
Rücksendung nicht möglich. Auf jede Email Anfrage folgt der selbe Standardtext voller Widersprüchlichkeiten. Unseriös.
31 januari 2026
Review zonder uitnodiging
Antwoord van Chloé-Dubois
Hallo Isabel,
Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass unser Rückgabeprozess nicht Ihren Erwartungen entsprochen hat. Wir würden der Sache gerne näher nachgehen und die Unstimmigkeiten in unserer Kommunikation klären. Bitte kontaktieren Sie uns unter support@chloe-dubois.com, damit wir Ihnen bei der Lösung dieses Problems helfen können.
Mit freundlichen Grüßen
Chloé Dubois Customer Support
Ganz mies!
Keine Hilfe bei der Rückabwicklung! Keine Möglichkeit die Ware zurückzugeben und das Geld wiederzubekommen! !!!!Ware schlechte Verarbeitung!
Keine Kaufempfehlung! FINGER weg!!!!!
22 december 2025
Review zonder uitnodiging
Antwoord van Chloé-Dubois
Hallo Elke,
Vielen Dank für dein Feedback. Wir entschuldigen uns für die Unannehmlichkeiten bezüglich deiner Rücksendung und der Qualität des Produkts. Wir möchten dieses Problem für dich lösen, bitte kontaktiere uns unter support@chloe-dubois.com, damit wir deine Rückerstattung veranlassen und die Qualitätsprobleme umgehend klären können.
Mit freundlichen Grüßen
Chloé Dubois Customer Support
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