PESSIMA ESPERIENZA! La merce è arrivata a destinazione dopo quasi un mese e la taglia XL in realtà corrisponde ad una SMALL. Tenete conto che va bene ad una bambina di 7 anni che pesa 45 kg. Ora, olt... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I HAVE BEEN SCAMMED. Purchased a shirt, quality extremely poor, colour completely misrepresented and all tags cut out (remnant showed where the tags should be). When trying to get a return label, I... Toon meer
Bedrijf heeft geantwoord
WARNING: DO NOT USE THIS RETAILER. Chloé Dubois is not an EU brand/shop, but a fully China-operated scam. The products — if they arrive at all — do not match their descriptions, and the company ref... Toon meer
Bedrijf heeft geantwoord
If I could, I would give this site a negative star. The store said it was in Netherlands. But want me to ship it back to China! Cheap quality puffer jacket, nothing like the photos. Daughter was very... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Willkommen bei Chloé-Dubois, Ihrem vertrauenswürdigen Partner in der Welt der Online-Mode. Unser Unternehmen verbindet Leidenschaft für Stil mit dem Engagement für Qualität und Authentizität, um Ihnen nicht nur Kleidung, sondern ein ganzheitliches Stilgefühl zu bieten. Unsere Gründerin, Chloé Dubois, hat es sich zur Aufgabe gemacht, Kleidungsstücke zu kreieren, die nicht nur ästhetisch ansprechend sind, sondern auch das Selbstvertrauen unserer Kunden stärken. Unser Online-Shop bietet eine breite Palette an sorgfältig ausgewählten Kollektionen, die darauf abzielen, jeden Kunden zu ermächtigen, seine individuelle Schönheit und Persönlichkeit auszudrücken. Bei Chloé-Dubois glauben wir, dass gute Kleidung mehr ist als nur ein Teil Ihres Outfits; es ist ein Teil Ihres Lebens. Die Zufriedenheit unserer Kunden steht bei uns an erster Stelle. Wir legen großen Wert auf eine transparente Kommunikation und schnelle, zuverlässige Lieferdienste. Unsere Kundenbewertungen zeugen von unserem unermüdlichen Bestreben, ein herausragendes Einkaufserlebnis zu bieten. Unser Kundenservice-Team ist immer bereit, Ihre Fragen zu beantworten und Ihnen bei Ihrer Auswahl zu helfen. Unser Ziel ist es, Sie nicht nur zu kleiden, sondern Sie dazu zu inspirieren, sich jeden Tag großartig zu fühlen. Entdecken Sie unsere Kollektionen und erleben Sie den Unterschied, den echte Qualität und Leidenschaft für Mode machen können.
Contactgegevens
Zwitserland
- support@chloe-dubois.com
- chloe-dubois.com
1,6
Zeer slecht
78 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
NO STARS!!! AWFUL
How is it not possible to leave NO stars? This company is a complete con - it's too good to be true. I bought a large winter hooded dressing gown - what arrived was made from cheapest fancy dress fabric I have ever seen. Refund policy is a joke, they'll get you to send it back to China- stay well away!!!!!
31 december 2025
Review zonder uitnodiging
Antwoord van Chloé-Dubois
Hello,
We are very sorry to hear that your order did not meet your expectations. We completely understand your frustration, especially when the product feels different from what was described. We sincerely apologize for any inconvenience this has caused.
We take all feedback seriously and want to make this right. Please contact us directly at support@chloe-dubois.com
with your order number, and we will work with you to find a fair and satisfactory resolution.
Thank you for bringing this to our attention. Your feedback helps us improve our products and service, and we truly appreciate the opportunity to make things right.
Warm regards,
Chloé-Dubois
They are the absolute worst
They are the absolute worst. I ordered 2 weighted hoodie sweatshirts that arrived late and were the exact opposite of weighted. They are the cheapest, lightest fabric, they came with no tags of any kind (not even size tags). I emailed the customer service department and they replied that I could send them back at my expense, however on their website, it states that they will replace the items if the wrong ones are sent. Nope, not the case, they said I can pay to return and if the items are received on time that they will make sure the item is 'perfect' and then they will refund me. I have zero confidence in them returning my money but I don't want to keep these garbage hoodies that even Dollar General wouldn't sell. Just another person falling for this silly scam they've got going on. What a shame. Definitely don't buy from them.
29 december 2025
Review zonder uitnodiging
Antwoord van Chloé-Dubois
Hello,
We are very sorry to hear about your experience and completely understand your frustration. Receiving items that do not match the description, along with confusion around returns, is understandably disappointing, and we sincerely apologize for the inconvenience this has caused.
We take your feedback seriously and want to make this right. Please contact us directly at support@chloe-dubois.com
with your order number, and we will personally work with you to ensure a fair and satisfactory resolution.
Thank you for bringing this to our attention. Your feedback is invaluable in helping us improve our products and service, and we truly appreciate the opportunity to address your concerns.
Warm regards,
Chloé-Dubois
Haven’t Heard from the Support Team
Further to my previous post about Chloe-Dubois i reached out to the support team as per their reply and I have heard nothing from them.
25 december 2025
Review zonder uitnodiging
Antwoord van Chloé-Dubois
Hello,
We are very sorry to hear that your order did not meet your expectations. We completely understand how frustrating it must be to receive items that feel different from what was described, and we sincerely apologize for the inconvenience this has caused.
We also acknowledge your concerns regarding the return process and the confusion about our replacement policy. Your feedback is important to us, and we want to make this right. Please contact us directly at support@chloe-dubois.com
with your order number, and we will work with you personally to find a fair and satisfactory resolution.
We truly appreciate you sharing your experience, as it helps us improve both our products and our service. Thank you for giving us the chance to address this, and we hope to restore your trust.
Warm regards,
Chloé-Dubois
RIP OFF!!
RIP OFF!!! ordered a "glass" book coffee mug for my son, it was 100% plastic. Trying to return it, their policy states if it does not fit the description, they will give a label for return. 100% Lie!!! I can return to China but have to pay shipping. They misrepresented (lied) about what they would send and then want me to pay to ship back their piece of junk. DO NOT BUY FROM THEM!!!
14 december 2025
Review zonder uitnodiging
Antwoord van Chloé-Dubois
Hello,
We’re truly sorry to hear about your experience and understand how disappointing this situation must feel. This is not the experience we want for any of our customers.
We would really like the opportunity to review your case properly and work toward a fair resolution. Please contact our support team directly at support@chloe-dubois.com with your order number and photos of the item received, so we can investigate this matter in detail and assist you accordingly.
Your feedback is important to us, and we hope to resolve this for you as soon as possible.
Kind regards,
Chloé-Dubois
Don’t use them
Don’t use them. Sorry but goods weren’t as described and returns are not encouraged. Discount or store credit to keep item and returns are to China as your own expense. Lesson learned!!!
16 december 2025
Review zonder uitnodiging
Antwoord van Chloé-Dubois
Hello,
We’re sorry to hear that your experience did not meet your expectations. We understand how frustrating this can be, and we truly appreciate you taking the time to share your feedback.
Our return and resolution options, including partial refunds, store credit, or international returns, are outlined in our return policy and are offered to provide flexibility depending on each situation. That said, we would still like the opportunity to review your specific case and see how we can assist further.
Please reach out to us directly at support@chloe-dubois.com
with your order number so our support team can look into this and work toward a suitable resolution.
Kind regards,
Chloé-Dubois
Son una estafa
Son una estafa. No es una tienda, es como un Amazon o AliExpress, pero en cubierto. Se muestran como una tienda para hinchar los precios y dar una imagen de confianza , pero luego no dan servicio. No se responsabilizan de lo que venden y si quieres devolverlo te dicen que pagues tú los costes a China. Tú les compras a ellos pero luego no les puedes devolver a ellos. Vamos que te dan mejor servicio en AliExpress. Compré una mochila que ellos marcan con un precio de 100 €, como la de la marca a la que imitan, y encontré la misma (idéntica, usan las mismas fotos) en AliExpress por 20€ y estos últimos si que ofrecen devolución gratuita. Y no es cuestión que las devoluciones sean incomodas, es que la opción que ofrecen es más costosa que el precio real del producto, toda una estrategia para evitar devoluciones. Repito, son una está.
14 december 2025
Review zonder uitnodiging
Antwoord van Chloé-Dubois
Hello,
We’re very sorry to hear about your experience and completely understand your frustration. We want to assure you that we are a legitimate company, committed to providing quality products and responsive customer service.
We acknowledge that returns can be inconvenient, and we sincerely apologize if this has caused any confusion or disappointment. Our return policy, including options for refunds, store credit, or partial compensation.
If there has been any misunderstanding or issue with your order, we encourage you to reach out to us directly at support@chloe-dubois.com. Please provide your order number and details of the issue, and our team will carefully review your case and work toward a fair resolution as quickly as possible.
We truly value your feedback, as it helps us improve our service and customer experience. Thank you for giving us the opportunity to address your concerns.
Kind regards,
Lovely | Chloé-Dubois
Absolute rip off.
Absolute rip off.
I can't believe I fell for it!!! It's an AI generated online store, trying to look like a family owned european shop or something like that. But it isn't. It's located in Hong Kong and they sell the same stuff you would get from Aliexpress or Shein, only at a higher price. I specifically ordered a whiskey glass that turned out to be of aweful quality. I will try to get my money back, I assume they won't give me any problems.
11 december 2025
Review zonder uitnodiging
Antwoord van Chloé-Dubois
Hello Jose,
We are very sorry to hear about your experience and sincerely apologize for any disappointment caused. Our goal is always to provide high-quality products and a positive shopping experience, and we regret that this was not the case for you.
Please reach out to us directly at support@chloe-dubois.com
so that we can look into your order and assist you with a resolution as quickly as possible. Your satisfaction is important to us, and we are here to help.
Best regards,
Chloé-Dubois
Quality of the product was very poor…
Quality of the product was very poor and the sizing was off. Also, customer service will not provide a full refund and cover shipping of the item should you need to return. Feels like a scam. Don’t bother.
17 november 2025
Review zonder uitnodiging
Antwoord van Chloé-Dubois
Hello Sarah,
We are truly sorry to hear that the product quality and sizing did not meet your expectations. Our goal is always to provide high-quality items and a positive shopping experience, and we regret that we fell short in this instance.
Regarding returns and refunds, we want to ensure every customer is supported. Please contact us directly at support@chloe-dubois.com
, so our team can review your order and work with you to find the best possible solution. We are committed to resolving any issues fairly and promptly.
We appreciate your feedback, as it helps us improve our products and service for all customers. Thank you for giving us the opportunity to make things right.
Warm regards,
Chloé-Dubois
A fronte di una spesa di 243€ e…
A fronte di una spesa di 243€ e un’attesa di oltre un mese avrei aspettato un packaging migliore…
10 december 2025
Review zonder uitnodiging
Antwoord van Chloé-Dubois
Salve Giorgio,
Grazie per aver condiviso il tuo feedback. Ci dispiace molto che l'imballaggio non abbia soddisfatto le tue aspettative, soprattutto considerando il costo dell'ordine e i tempi di attesa. I tuoi commenti sono importanti per noi e rivedremo il nostro processo di imballaggio per garantire un'esperienza migliore ai nostri clienti in futuro.
Se desideri ulteriore assistenza o hai dubbi, non esitare a contattarci direttamente via email. Saremo lieti di aiutarti e garantire la tua soddisfazione.
Apprezziamo sinceramente la tua pazienza e la fiducia che riponi in noi e speriamo di avere l'opportunità di offrirti un'esperienza più fluida e soddisfacente la prossima volta.
Cordiali saluti,
Chloé-Dubois
Do not order from this company!
Do not order from this company!! They are despicable people with poor business practices. To start, their product is of very poor quality and the sizing is really off. The product looks nothing like they advertise on their website. When you attempt to return the product they make it extremely difficult I.e. you have to return the product to China. I’ll say it again….Do not order from this company!
7 december 2025
Review zonder uitnodiging
Antwoord van Chloé-Dubois
Hello Customer,
We are truly sorry to hear about your experience and sincerely appreciate you taking the time to share your feedback. We completely understand your frustration, receiving a product that doesn’t meet expectations or encountering difficulties with returns can be very upsetting.
Please know that your concerns are taken very seriously. Our goal is always to provide high-quality products and a smooth shopping experience, and it is clear that we did not meet that standard for you.
We would greatly appreciate the opportunity to make this right. Please contact us directly so we can fully understand the situation and work with you to provide the best possible resolution, whether that’s addressing sizing issues, product concerns, or the return process.
Thank you for bringing this to our attention, and we hope to restore your trust in us.
Warm regards,
Chloé-Dubois
Peccato che non posso dare "0" stelle
Peccato che non posso dare "0" stelle. Il sito è ben fatto è lascia trasparire che la fabbrica è in europa e precisamente nei paesi bassi. Indicano i tempi di consegna in 8-9 giorni. In realtà dovrebbe (uso il condizionale" essere in Cina ed ho ricevuto la merce (due maglie) ordinata dopo circa un mese. La merce ottenuta è priva di ogni etichettatura benchè sia stata be pagata; quindi non è dato sapere se sia di lana, fibra sintetica o pelle di vacca e come trattarla nel lavaggio; credo nel mercato cosidetto "americano" si trovi di meglio. E pensare che doveva essere un regalo da fare!! Inutile pensare alla restituzione della merce perchè dovrei spendere altri soldi. La colpa comunque è mia, avrei dovuto prima consultare trustpilot.
5 december 2025
Review zonder uitnodiging
Antwoord van Chloé-Dubois
Gentile Angelo,
Grazie per aver condiviso il Suo feedback. Ci scusiamo sinceramente per l’inconveniente relativo ai tempi di consegna e all’etichettatura del prodotto. Comprendiamo quanto possa essere frustrante, soprattutto quando gli articoli erano destinati come regalo.
Ci impegniamo sempre a fornire informazioni accurate sui prodotti e sui tempi di consegna, e ci dispiace sinceramente di non aver soddisfatto le Sue aspettative in questa occasione. I Suoi commenti sono preziosi e ci aiuteranno a migliorare il nostro servizio.
Come segno della nostra gratitudine, se lo desidera, La preghiamo di inviarci una email con il numero dell’ordine e comunicare direttamente con noi, così potremo offrirLe un piccolo gesto di ringraziamento.
La ringraziamo per la comprensione e speriamo di offrirLe un’esperienza migliore in futuro.
Cordiali saluti,
Chloé-Dubois
Pessima esperienza
Salve, purtroppo io a distanza di un mese e 3 giorni, per la precisione, ho ricevuto uno stivale completamente differente dal mio ordine con 43 anziché 38 di scarpa e dopo continui messaggi che mi dicevano di temporeggiare nell attesa del mio ordine mi sono ritrovata a dover chiedere il rimborso che temo non arriverà mai quindi pessima esperienza evitare di acquistare cose da questo sito. Bravissimi a rispondere ma senza arrivare ad una conclusione seria ed efficiente. Pessima esperienza..
3 december 2025
Review zonder uitnodiging
Antwoord van Chloé-Dubois
Salve Maura,
La ringraziamo per aver portato il problema alla nostra attenzione e siamo profondamente dispiaciuti per l'errore con il Suo ordine e il disagio relativo alla procedura di rimborso.
Comprendiamo la Sua frustrazione e desideriamo risolvere la situazione immediatamente. La preghiamo di inviarci un'e-mail direttamente a support@chloe-dubois.com con i dettagli del Suo ordine in modo che il nostro team di supporto dedicato possa prendere in carico personalmente il Suo caso e garantire che il rimborso venga elaborato in modo efficiente.
Cordiali saluti, Team di supporto Chloé-Dubois
Woooow
Wow, would give 0 stars, but not an option. Ordered on 8 Nov, waited 1 weeks for the order to get sent wrong size. Great News, I can pay an extra £10 to cover shipping and keep the size that I never ordered that doesn't fit. Lucky me ! Didn't accept, obviously, so many emails to confirm the size I ordered, still waiting. The company are now nor replying to emails. I have a small business myself... I will share my experience with many others... if I ran my business in this manner I wouldn't be operating. Well done, really wish I had had the time to read previous reviews.
8 november 2025
Review zonder uitnodiging
Antwoord van Chloé-Dubois
Hi Amanda,
Thank you for sharing your feedback, and we’re truly sorry for the experience you’ve had. This is not the level of service we aim to provide.
Please reach out to us again with your order number, and we’ll make sure your issue is resolved as quickly as possible. Your satisfaction matters to us, and we appreciate you giving us the chance to make things right.
Sincerely,
Chloé-Dubois Support-Team
OMG!
OMG! I wish I'd never ordered from here! I bought a toy dog for my daughter, but I was shocked when I received it. It looked nothing like the product I ordered. Horrible quality! What a disgrace! I immediately emailed customer service to return it, but I'm afraid I can kiss my money goodbye.
26 november 2025
Review zonder uitnodiging
Antwoord van Chloé-Dubois
Hi Loes,
We’re truly sorry to hear about your disappointing experience. This is certainly not the quality we aim to deliver.
Please rest assured that our customer service team is here to help. If you haven’t already, kindly reply to our support email with a photo of the item you received, and we will make sure your case is resolved quickly.
Thank you for bringing this to our attention. We appreciate the opportunity to make things right.
Sincerely,
Chloé-Dubois Support-Team
Attenzione trattasi proprio di un sito…
Attenzione trattasi proprio di un sito truffa.
Hanno mandato un prodotto completamente difforme da quello pubblicizzato. Qualità scadentissima e invece di essere un trench era un camicione con il tessuto più leggero di quello di una maglietta. Ho chiesto il rimborso e dopo avermi chiesto delle foto del capo che era appena arrivato mi hanno offerto il 10% di rimborso o un 50% di buono da utilizzare sul loro sito. Veramente una truffa vergognosa.
18 november 2025
Review zonder uitnodiging
Antwoord van Chloé-Dubois
Ciao Gianfilippo,
Ci dispiace molto per la tua esperienza. Questa non è la qualità o il servizio che intendiamo offrire. Ti preghiamo di contattarci con i dettagli del tuo ordine in modo che possiamo esaminare l'accaduto e offrirti una soluzione adeguata. Grazie per avercelo segnalato.
Cordiali saluti,
Team di supporto Chloé-Dubois
Molto contenta!
Ho avuto dei dubbi dopo che ho letto le recensioni ma mi sono dovuta ricredere dopo aver ricevuto l'articolo ordinato, uno zaino bellissimo, di qualità. Non ho capito ancora questa azienda con nome francese, che scrive in tedesco e spedisce dalla Cina! Ma dell' articolo acquistato sono molto contenta. Due settimane per riceverlo. Non è costato poco rispetto ad altri articoli italiani, di marca, pagati meno ma che dopo un po' li ho dovuti buttare. Vedrò nel tempo. Ma per adesso sono contenta.
6 november 2025
Review zonder uitnodiging
Antwoord van Chloé-Dubois
Ciao,
La ringraziamo di cuore per il suo feedback positivo.
Ci fa piacere sapere che è soddisfatta del suo ordine e le auguriamo di goderne a lungo.
Cordiali saluti,
Il Team di Supporto Chloé-Dubois
Do not buy from this company
Do not buy from this company! They do not want you to return the products ( very poor material) and you have to send back to China. This company should not be trading and it's not made clear what their returns policy is- you have to email and they first give you 10% off to keep the product and if you refuse 20% and then 30%. I wish I'd read reviews. Shocking company.
3 oktober 2025
Review zonder uitnodiging
Antwoord van Chloé-Dubois
Hello,
Thank you for providing this feedback. We are sincerely sorry to hear about your disappointment with the material quality and the return process. We understand international returns can be costly, which is why we always offer multiple resolution options so customers can choose what works best for them.
We strive for complete clarity, and we apologize if our returns policy was not made clear to you initially. We would like to help resolve this situation immediately. Please contact our support team directly at support@chloe-dubois.com so we can properly assist you with your return. We appreciate your feedback and will continue working on improving clarity for all customers.
Kind regards,
Chloé-Dubois Support Team
Marca ficticia
Es ropa de China. Viene sin marca y es de una calidad muy baja. El proceso de devolución es un infierno, No paran de ofrecer descuentos o reembolsos parciales para evitar la devolución y el coste del envío es por cuenta del comprador, a China.
15 september 2025
Review zonder uitnodiging
Antwoord van Chloé-Dubois
Hola Manuel,
Gracias por proporcionarnos su feedback. Lamentamos sinceramente escuchar su decepción respecto a la calidad de la ropa y el proceso de devolución. Entendemos que las devoluciones internacionales a China pueden ser costosas, por lo que ofrecemos múltiples opciones de resolución para que los clientes elijan lo que mejor se adapte a sus necesidades, incluyendo compensaciones parciales.
Nuestro objetivo es la transparencia total. Le pedimos disculpas si nuestra política de devolución y los costes de envío no fueron claros inicialmente. Nos gustaría ayudar a resolver su caso de inmediato. Por favor, contacte con nuestro equipo de soporte directamente a través de support@chloe-dubois.com para que podamos gestionar su devolución de forma adecuada. Agradecemos sus comentarios y seguiremos trabajando para mejorar la claridad de la información para todos nuestros clientes.
Saludos cordiales,
Equipo de soporte Chloé-Dubois
This is a SCAM company and website.
This company is a drop shipper for cheap Chinese goods. They have no contact information or customer service numbers in the UK. Bought a bag from them online and wish to return as the size is not suitable. Have contacted them via email, as per their website and received no replies back at all!
7 september 2025
Review zonder uitnodiging
Antwoord van Chloé-Dubois
Hello there,
Thank you for your feedback. We are sincerely sorry to hear that your experience did not meet expectations.
We are committed to delivering the products as described. We apologize that the bag's size was unsuitable and that you experienced issues reaching our customer service.
Please reach out to us directly at support@chloe-dubois.com. You can expect a response from us within 1-2 hours.
We are dedicated to resolving this quickly and correctly for you.
Kind regards,
Chloé-Dubois Support Team
I wish I'd looked at reviews before…
I wish I'd looked at reviews before purchasing. Two cardigans haven't been despatched. I've had two notifications that the order has been processed. Nothing after that. Cannot contact them.
Do not use them
29 augustus 2025
Review zonder uitnodiging
Antwoord van Chloé-Dubois
Hello,
Thank you for sharing your feedback regarding your order. We sincerely apologise for the delay, and we understand your frustration.
For comprehensive information regarding our dispatch process, please consult our Shipping Policy page.
If you have yet to receive an update, please email us directly at our correct address, support@chloe-dubois.com, to ensure we have your latest tracking details and can follow up immediately.
Best regards,
The Chloé-Dubois Support Team
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