Choice Vehicle Rentals Reviews 

Be careful of booking and if you do decide to book please read all the Ts & Cs twice.
If everything goes smoothly then they are fine, the moment you have a problem or an accident then they will not help and are extremely rude
after damaging the van they said they provide me a quote to repair, instead they deducted £1000 from my deposit holding credit card without telling me.
When I complained, the guy from Eastbourne told me that its in the terms and conditions, and told me my wife agreed to this
I as about to make a big purchase on the credit card, and they didnt warn about taking the money lucky I checked or the purchase would have bounced.

Just hire the van and pray nothing happens and if it does make sure you phone the insurance number straight away or they will start deducting money for repairs without telling you and trap you with the paperwork

Update: 23rd June 2026

After my negative review Choice vehicles got in touch and have explained everything in detail.
I am now giving a total of 4 stars
I would also reiterate my point of reading the terms carefully however after their explanation I am happy to admit that this was partly my fault aswell. I am leaving the original review in for reference.

I Hire my vans at the Crawley branch. Always very friendly and straight forward, no problem

The vehicle rental was all ok, but the problems started once I returned the van. They take a £200 credit card deposit, but then they either don’t have a system or can’t be bothered to cancel this pending transaction once it’s on. I’ve had this stuck as pending on my account for 15 days now and they still won’t do anything about it.
Vans are ok, but their systems are terrible. Be prepared to have the deposit pending for upto a month according to my bank.
Just a small edit to add - when I call this company and tell them the issue,again, they blame everyone but themselves and hang up when I talk to their head office.
Do yourself a favour and keep clear of this company unless you want your money tied up for weeks on end.
Terrible customer service.

Ive used choice for over 10+years and like all hire companies the excess charges can be abit high for damage simple answer don5 damage the rental amd its always only a scratch well i had a scartch sorted on my car not big at all but i was charger £190 ane that was with a discount ive had a few issues come up over the yeats and some were dealt with horrendously but most were dealt with amazingly these are my go to car hire and would recommend to anyone and just bare in mind that what was stated is usually a bit one sided and don't dismiss just from the bad reviews alone this is a good company with some amazing staff no company pleases every customer and some of these negative reviews ar3 ridiculous you just know what the person is like we've all deallt with them and most probably deserved 5he attitude they got if I could give them 6 stars I would

The vehicles are always clean, efficient, and ready to go. Christy normally looks after us and consistently provides five-star service 👏 Thanks

Craig and Steve from Choicevehiclerentals Uckfield, were both Incredibly Helpful, Polite, Thorough, Kind, Professional and had upbeat positive attitudes.
Also the lady on the phone from Eastbourne Office was very helpful and patient with my enquiry.
The car I hired was in excellent condition and extremely clean.
The whole process was very last minute for me, and they supplied an EXCELLENT SERVICE.
Thank you.
I can’t recommend them highly enough.

Aeropuerto de Sofía, T1.
No pongo un 0 por qué no deja la página
Alquilo un coche con "cobertura completa" como ellos me lo venden (30€ por un día).
Me hacen un rallón en el espejo de como máximo 3cm, por la noche (obviamente yo no lo vi) y cuando lo entrego al día siguiente me dicen que me tienen que cobrar 200€ por eso. Les argumento que tenía pagado con ellos un seguro completo, pero me responden con que tenía que haber llamado a la policía para que hiciera atestado (¡de un rallón!), que sin eso no pueden reclamarlo ellos a su seguro. Ojo, que me habían dicho al recogerlo que si tenía un ACCIDENT (creo que todos entendemos que accident es accidente, no ralla de 3cm), pues ahí sí tenía que llamar a la policía (obviamente).
Pues se quedan con 200€ del depósito que dejé, me hablan de malas maneras, y dan explicaciones justas, como para confundir al cliente.
Obviamente nunca volveré a alquilar con ellos, ni tampoco lo aconsejo a nadie.

After turning up early for this hire company. We have hired a 9 seater minibus from these guys for the last 6 years. Damage was caused to the wheel arch. When parked in a disabled bay. In the hotel we was staying at with cctv cameras. We reported it straight away to the insurance company. And sent pictures. To avoid the £1000 excess to reduce it to the £500 we was told. But when we had taken the vehicle back. They told us we would have to pay the £1000 for excess. After we had done everything asked of us. We have had no paper work that we have paid. And nothing back from the insurance company. The did not like me ringing the insurance company either. I will be taking this further as this is not how you do business. I could claim this back through the business. I would also like evidence of works carried out and costing. Do not use this company as they do not help you what so ever.

They are in the dark ages, they were able to take my booking online but when I turned up they insisted on a physical bank card for the deposit which I don't use anymore, everything is done on my phone with Google pay. I then walked down to Strafford Hire who gladly took my deposit via my phone. They refuse to refund my booking even though it's their backwards ways at fault not me. Bunch of crooks!

Absolute bunch of fraudsters.
Hired vans from them on multiple occasions because they're the cheapest in the area, and I guess you get what you pay for... until they rip you off.
Issues I've had with them in descending order:
* The last time I hired with them they charged me £800 (the maximum damage excess) for repairs that were never carried out. I have no problem with paying for damage but I don't expect a hire company to just pocket the money without actually getting the repairs done. They also pressured me into paying the full amount before issuing a receipt for repairs by saying if I paid later there'd be extra charges. Shocking behaviour.
* On another occasion their staff tried to pressure me into driving the van off the forecourt without taking photos of the vehicle, saying they already have a record of existing damage. Luckily I insisted on taking my own photos anyway because after I returned the van they tried to charge me for scratches that were already there but weren't on their paperwork. Good job I had my photos of the van on their forecourt with the pre-existing scratches before I drove it away...
* The vans are in awful condition, on multiple occasions they've had to replace the van I was initially given because it was unsafe to drive out of the forecourt (missing wing mirrors etc).
* One occasion I opened the back of the van after getting home and it was full of soil. Had to spend an hour cleaning it out before I could start loading in.
If you're going to rent from Choice, ALWAYS take photos of the entire vehicle before leaving the forecourt, pay by credit card so you can S75 any fraudulent charges, and take out excess insurance cover so you don't end up out of pocket.

PLEASE READ MY EXPERIENCE BEFORE RENTING A VEHICLE FROM THIS COMPANY

I rented a vehicle five days ago. I completed all the required online documentation, went to the location, paid my deposit and rental fees. A staff member came out with me, handed me the vehicle key, and asked me to sign four different documents on a small mobile screen—which I did. Everything seemed fine, and I drove off to work.

Five days later, I returned the vehicle to the same location. Another staff member inspected the car and pointed out damage that I genuinely had not noticed at all.
The receptionist made a call to get a price for the damage. She told me that the excess under their policy is £800, and that I would have to pay half—£400. I offered to bring in an independent surveyor to assess the cost, but she said I would still have to pay £400 regardless. I also offered to get the damage repaired myself, but that was not accepted. She insisted the company only uses their own garage and added that the vehicle had been recently painted.

It felt like a setup. I noticed staff inspecting returned vehicles in great detail, inside and out, as if looking for any excuse to charge customers for damage—possibly even damage that was already there. I now suspect they might be using this method regularly to collect money from unsuspecting customers.

My advice: thoroughly inspect any vehicle you hire and document everything before driving off—or better yet, avoid this company altogether.

Crawley branch, Hired a Ford Tourneo for a week’s holiday, booked online. Ready on time, stress free and a lovely vehicle was supplied for our week’s Holiday. All in all I cannot fault the service or the vehicle supplied would definitely use again.

Super accueil, réactives et souriantes, nous avons loué une voiture pendant 2 semaines. Aucun soucis, tout a été parfait !

warning Do not approach them!!! They have many ways to steal money from you if you want to keep the money and the time you and your nerves don't approach them I'm talking about the branch in Sofia they lie steal your money and belittle their customers with extreme cruelty!!! They are just awful!!!

предупреждение Не ги доближавайте!!! Те имат много начини да откраднат парите от вас, ако искате да ги задържите и времето, когато вие и вашите нерви не ги доближават Говоря за клона в София те лъжат крадат парите ви и омаловажават клиентите си с изключителна жестокост!!! Просто са ужасни!!!

предупреждение Не ги доближавайте!!! Те имат много начини да откраднат парите от вас, ако искате да ги задържите и времето, когато вие и вашите нерви не ги доближават Говоря за клона в София те лъжат крадат парите ви и омаловажават клиентите си с изключителна жестокост!!! Просто са ужасни!!!

warning Do not approach them!!! They have many ways to steal money from you if you want to keep the money and the time you and your nerves don't approach them I'm talking about the branch in Sofia they lie steal your money and belittle their customers with extreme cruelty!!! They are just awful!!!

Uckfield Branch, very helpful and stress free service, van i hired was great, all damages documented and sent to me before leaving and again on return, no fuss, cant fault the service i received. thank you Uckfield Branch

Menudos sinverguenzas.
Fuímos a coger un coche con ellos en el aeropuerto por que nos falló la otra agencia (Surprice) y nos convencieron de que no nos fueramos a otra mas barata por que se iban a quedar con nuestro depósito. nos ofrecieron un precio por el coche el doble de caro asegurandonos que con otras agencias ibamos a tener problemas.

Lo cogimos a todo riesgo para evitarnos sustos y tras una semana de haber estado en Bulgaria, nos han cobrado 210,66€ de los cuales no tenemos explicación ninguna, ni hay arañazos, ni lo hemos dejado sucio, ni nada por el estilo, lo entregamos y nos lo firmó el chico del aeropuerto como devuelto y ahora vemos este cargo, lo vamos a reclamar desde luego, pero pienso poner esta reseña en todas las páginas que haya para que no volvais a engañar a nadie.

A ver si os pensais que la gente tiene 200 euros de sobra para poder hacerles esto.

I hired a vehicle transporter on Mon 24th Feb to collect a Citroen C1. I was greeted by two very friendly chaps who were professional, warm and welcoming.

They confirmed my details and promptly took me around the vehicle taking the time to show me around it and explain its functions etc. I was then on my way. The vehicle was perfect, clean, correctly equipped as in straps etc. It handled as I’d expect and everything worked as it should.

I loaded up and made my return journey which all went as planned.

I was unfortunately a little late back due to unforeseen problems on the M25 (accident maybe) but the chaps were very kind, professional and showed understanding. Another customer was also waiting for that very same vehicle who were also understanding.

I strongly recommend Choice Vehicle Rentals to anybody. If I could use one word to describe my experience, it’d be “Amazing”.

Thank you

We had great service, from all my initial enquiries checking my licence was valid & that their mini bus was suitable for us with kids, the online forms made pick up such a quick process

The guys on the desk at Crawley let us park it at the depot while we walked into town for food & some shopping.

The 17 seater mini bus was so smooth to drive, I was worried it’d be a tank but it was such an easy van to drive, it was clean inside & out and had a lot of over head storage plus the seatbelts were adjustable, good for the smaller kids in our group

We will 100% be booking when we’re over again, thanks for a top service :)

Hired a small van for furniture transport. It's a bit of a faff with the online forms. Friendly reception staff but then had to wait 3O minutes for the handover of our vehicle, eating into our paid hire time. Surely as a well established company you can organise what people have rented what for the next morning and be ready to go with handover of keys and vehicle there ready. On a positive note van was excellent high quality and individually the staff were nice people and helpful.

Great service received at Crawley branch. Very efficient booking and pick up process. No waiting time. Literally spend less than 5 minutes at the office.