I purchased a ring, when it arrived I realized I bought the wrong size (my bad), returned it for in-store credit. I then bought two rings of the right size but have not received them. It has been TWO... Toon meer
Chrome World JP
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Lees wat reviewers zeggen
If you are tired of the old-school, primitive design jewelry then look no further as Chrome World is the new thing in town! They have very modern and fashionable collections and I have found that my w... Toon meer
Have received my second order from ChromeWorld and decided to come and leave some feedback for these guys. The service has been top-notch both times, orders have arrived on time and the jewelry looks... Toon meer
I've been looking for quality jewelry around here in the States but haven't found anything that matches Chrome World's standards so I just keep ordering from here. The shipping is relatively quick and... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Most trusted Chrome Heart's shop since 1997
Contactgegevens
1-4-22-217 Nakazaki Nishi, Kita-ku, 530-0015 , Osaka, Japan
- +81 50 5809 5945
- contact@chromeworld.jp
- chromeworld.jp
My friend and I placed an order...They…
My friend and I placed an order...They didn’t ship
My order after 3 weeks, no tracking info and they are unresponsive, they might be a fake page, i ordered two rings and an earring 3 weeks ago
20 maart 2021
Review zonder uitnodiging
Antwoord van Chrome World JP
Hi Ms.Emeh,
I apologize for this inconvinience. We have been emailing you all our product updates. We have experiencing delays due to COVID-19 related shipping delays from various couriers which we use to transport product both within Japan and to international destinations. I'm not sure whether you have been unable to receive our emails or if it's some other issue. Please email me personally : nomura.yori@chromeworld.jp and we will take care of your order.
Purchase of Chrome Hearts Earring
Fast delivery and excellent services with Chrome World Japan. Appreciate the prompt response from the staff
16 maart 2021
Great service by Chrome World JP
Nomura from Chrome World JP has provide great assurance, despite of the delay in postage due to the current pandemic.
Thanking the team in Chrome World JP for the great services rendered!
12 februari 2021
thank you for the very professional…
thank you for the very professional handling of my order, everything was just wonderful and the items were in great shape as expected
My order number is 1298
29 januari 2021
Review zonder uitnodiging
There was a week delay with my order
There was a week delay with my order, after it was finally sent, I received the wrong ring. They are now unresponsive to my emails about sending the correct ring and organizing the return for the wrong ring. Very disappointing experience.
18 januari 2021
Review zonder uitnodiging
Antwoord van Chrome World JP
Hi Han,
I apologize for this mistake. This was entirely our fault as our staff had mistaken your custom order for another one, leading to an inventory issue. We have since found the correct ring that you ordered and we hope you will be happy with it. I hope you can understand that some of our new staff are not knowlegeable enough about Chrome Hearts jewlery yet as some of them look quite similar on first inspection. I will follow up on this case personally and make sure you get the correct item.
Apologies,
Matsuzaki Norio,
Customer Service Supervisor
Missing order #1102
Hello! My order is #1102. I have yet to receive my item ordered on 24/11. I have emailed your chromeworld email regarding my order, however, I have yet to receive any reply regarding my order. Please advise and email me back.
26 december 2020
Antwoord van Chrome World JP
Dear Ms. Melody,
We are very sorry for the late reply. We have already sent your order to the shipping carrier weeks ago, but since they are still delayed due to COVID, they have yet to ship your order (delivery times vary depending on country and it's customs). We are trying our best to expedite the shipment, but Japanese logistics have been severely affected and the matter is out of our control.
We will chase the shipping carrier every day until they ship your order. We are truly very sorry for the inconvenience caused to you.
Sincerely,
The Chrome World Team
Have not received my parcel
I’ve ordered a ring from Chrome world roughly about a month ago, for my sister’s birthday. It was supposed to arrive 3-5days as promised. But, it has been a month, Christmas is tomorrow. And I haven’t even received my order yet. Super disappointed.
24 december 2020
Antwoord van Chrome World JP
Dear Ms. Emilie Lim,
We are very sorry for this delay in shipping and inconvenience caused to you. We are just as frustrated as you, because customer satisfaction is our number one priority as a company. As you already know, COVID has severely slowed down our shipping carrier, Japan Post EMS, and the delays have been quite unavoidable due to the constant outbreaks we are experiencing. Shipping delays also vary by country and are constantly changing, and we have no way of predicting exactly how long delivery will take. Our entire company has dedicated countless hours to chasing up our shipping carriers every day. We have been trying our very best to expedite all our customer's packages. All of us here at Chrome World hope that things will go back to normal soon...
We are truly very sorry for your experience. This is by no means reflective of our usual standard that we normally offer our customers.
Sincerely,
The Chrome World Team
I know the context is particular but I…
I know the context is particular but I placed an order on November 17th. it is december 9th and i still have no news that the parcel has been sent. disappointing
9 december 2020
Antwoord van Chrome World JP
Dear Ms. Julie Jantzen,
We are very sorry for this delay in shipping and inconvenience caused to you. We are just as frustrated as you, because customer satisfaction is our number one priority as a company. As you already know, COVID has severely slowed down our shipping carriers in Japan, and the delays have been quite unavoidable due to the constant outbreaks we are experiencing. Our entire company has dedicated countless hours to chasing up our shipping carriers. We have been trying our very best to expedite all our customer's packages. All of us here at Chrome World hope that things will go back to normal soon...
We are truly very sorry for your experience. This is by no means reflective of our usual standard that we normally offer our customers.
Sincerely,
The Chrome World Team
Item received as per description
Item received as per description. Fitted perfectly and good correspondence and communication from their staff. Highly recommended!!
29 november 2020
Nice customer service ever!!
28 november 2020
Exceptional customer service
3 november 2020
Besides the delay of shipment due to…
Besides the delay of shipment due to covid which understandable but still other vendor from US can send my purchased merchandise in 5-6 days from order -I think because they use DHL while in Japan you only use Japanese carrier also another issue is when we purchased your item you declared the actual value n due to conversion of 7% tax your merchandise no longer competitive versus US online store
3 november 2020
Antwoord van Chrome World JP
Hi Hans! We apologize for the delay in shipping, it was as fast as we could get it. Regarding the tax, we didn't actually declare it but because the invoice states the prices, on inspection, customs will get the value. We usually offer an optional invoice removal for countries where tax is an issue. If you can email me at matsuzaki.norio@chromeworld.jp with your tax invoice, we will reimburse you for your tax bill. Thank you for writing us a positive review and we hope you come back again!
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