Churchhillinsurance Reviews 

I rang today to get a multi car quote, 1st of all the call was picked up but no answer, all i could hear was call handlers slagging off a customer...!

Then I explained how I needed assistance, I was told they would put me thru to the correct dept., the automated service had put me thru to the wrong dept!
Then they put the phone down on me.

So, try the chatbot, request a human and asked fo assistance to be told information differing to their website. I questioned this and got a very blunt 'have a good day' and the chat got ended...!

What p*** poor customer relations...

Managed to get a quote tonight for a new vehicle, they want 10 times as much as any other insurer, what a joke!

After several attempts to cancel my insurance and being cut off the phone they automatically renewed my insurance without consent now they want an admin fee of £55.39 what a joke

Would not pay out on mains leak in our kitchen did not ask more than one question to contractor absolutely terrible please go elsewhere con job

My renewal quote was only£46.98 more. However seven other insurance company's on line where cheaper by £200 So decided not to renew with them. Tried pressing the do not renew button several times but still said it was renewing. I thought maybe it takes 24 hours to update or something. the next morning I recieved a text telling me it was still being renewed. So looked on line again and was told there was no policy. So I rang and was told I had cancelled my policy! And was receiving a refund. And I hadn't been insured for most of the month! I explained what had happened and was told I could speak to sales about a new insurance. I quickly purchased a new policy with one of the cheaper companies. Then Guess what?Churchill renewed my policy and took£738.81 from my account on the original old renewal date!

After advising them 3 rimes before renewal that i wish not to renew churchill debited my card. Complained,they said they will be sending me a cheque. A cheque for goodness sake on 21 st century. Whats even pathetic and mean the cheque was 3 pounds less than the amount they debited my card. Trustpilot ought to have minus points in reviews just to be fair when companies like churchill do not deserve a point

Sent renewal over double than I can get it must think I am mug and on drugs!

It is impossible to get help from this company. The call centre sounds like it's foreign and you get fobbed off and the support email does exactly the same. Appalling customer service.

Just joined Churchill. One month in and I wanted to speak to them about adding my son with a provisional licence to the policy, as doing it through the online portal wasn't successful. No telephone number on the site, no telephone number when i asked the chat support. Spent 95 minutes on chat support to get the answer that they won't do that. A firm that won't speak to its customers. Awful experience. Never using them again.

Worst "insurance" company on the planet!
Halfway through policy, I replaced the car with exactly same model, just newer. Updated new details online, only to be met with a pathetic "sorry, we cannot insure this car" Called the customer service number, only to be told the same thing. All they can do is cancel the policy with a partial refund. As my payment card expired, the refund cannot be paid to the replacement card, I have to wait 10 days for a cheque!
Are we supposed to never change our vehicles for a newer model? Complete wasters!!

Shocking, just been to dads and says he has just renewed over phone for a great deal, £700+ for driving 1000 miles a a year. Also as hes retired took of driving to work as if that’s reducing policy. So to add this is with £250 voluntary excess. Well a comparison site has this level of insurance with £0 voluntary excess for £250. Complete co artists on a customer who has been loyal for 20+ years with two cars ( second car is nostalgic and goes to mot centre each year)

When my car got stolen I found Churchill to be absolutely incompetent. Don’t use them. The claim was a nightmarish loop of going nowhere. They don’t even answer the phone. I was without a car for months and the payout they gave me was nowhere near what it cost to replace the car.

Dreadful service
Finally given up after over 30 years with them.
Cost over doubled in one year.
Contact impossible by email and phone.
No promised manager callbacks ever.
Call centre now in South Africa.
Ill informed staff.
Give new customers the best deals and only reduce your cost if you phone through and ask.
Even then it is double what other companies are charging for what is now an inferior service.

Such a shame. Used to be a very good company. Even though their prices went up I stuck with them for the ease of service.
No longer the case, make customer experience very frustrating now.
If you value your time and money, do not use.

Churchill car insurance is the most useless and unreliable car insurance company i have ever since come across in the UK

Its members of staff are so incompetent and the only thing they very good at is misinforming customers as in my case when somebody crashed into my car which was a no-fault accident.

I will never recommend this insurance to anyone

Can’t get through to either email or telephone it’s been over two months now my repairer can’t start fixing my van
Don’t use these it’s not worth money you pay

Churchill provided terrible service in processing and short paying a Motor claim, they never communicated and never responded when questioned about what they were doing . Left me with over 1000 gbp to settle directly as 'property damage' to the third party.
Do not use.

The worst insurance company I have ever come across, their customer service call centre is in South Africa, their customer service call centre staff is not fully trained and knowledgeable, I must have spoken to 4 different call centre staff to get a copy of my no claims discount and I also got charged for this, their staff are on commission and will charge you for every amend to policy and for sending you documents, I tried to escalate a complaint to a line manager and got told it was not necessary, I lost my temper with one of their staff for not dealing with my query and I decided to cancel my car insurance policy and only got back 30% of my 7 months refund. Avoid using this insurance company and go for a UK based call centre staff who can understand you.

After suffering a minor bump in a supermarket car park I reported the incident to Churchill. I was informed that they don't have any replacement cars available for 3 weeks. 5 weeks after the incident, no repair, no replacement, no communication(the app is a joke). Absolute rubbish.

Insured my vehicle with Churchill then get an email saying payment not taken please phone this number.South African call centre messed me around and said we cant access your policy lets start again and tried to charge me over £220 more. Churchill are complicit in this scam and i will be reporting it now.

Although I have not had to claim through the provider or bought a policy because of their catchy adverts or have renewed for another year due to differences in quotes.

I can certainly recommend them to friends and family as they have been very courteous when called, initially offered the best price and followed up with news letter by post but also communicated via email throughout the lifetime of my insurance policy.

Having dealt with other big names such as Hastings etc. I can definitely say, if the quote was right (due to my own faults) I wouldn't bother going elsewhere but I'll still recommend these guys to others.

I called in to cancel my policy and Shaima has been a great help being professional, courteous and understanding.

What a joke this company is. Was told I was due a refund 2 weeks later no refund. Phone daily to find out what is going on and consultants make up timelines each time I phone. Promises regarding timelines broken each day