Much more comfortable temperature this trip compared to two weeks previously. Train ran at its normal speed which gave added ventilation during the journey. The food was served nice and hot. Overall... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
The professional attitude of ALL the staff was excellent…very helpful & knowledgeable, The food was excellent & very tasty & service with smiles! Good value for money it was a.very happy experience!... Toon meer
Bedrijf heeft geantwoord
I booked this for my husband’s 70th birthday, we both enjoyed the experience. We remember steam trains coming into Woodside Station in Birkenhead when we were little kids. The food was lovely and th... Toon meer
Bedrijf heeft geantwoord
The Mexican dining experience was really enjoyable. The food was excellent and the old style carrriages took you back to a bygone era when trains were stylish and comfortable! A great way to spend a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Churnet Valley Railway (1992) PLC
Geschreven door het bedrijf
Churnet Valley Railway: A Journey Through Time and Scenic Beauty
Hop on board Churnet Valley Railway, Staffordshire’s premier heritage railway, for an unforgettable journey through England's scenic countryside. Catering to a wide range of audiences, Churnet Valley Railway offers not just a trip, but an experience designed to delight all ages.
Entertainment for Everyone: Whether it’s a fun-filled day out with the kids, who will be thrilled by special children's events like The Mad Hatters Tea Train Party, an exotic and romantic lunch excursion for couples, or their tipsy Rail Ale Trail for you and your mates – there's something for everyone at Churnet Valley Railway. Seasonal events like their PolarExpress™ Christmas Train Ride or the Midsummer Murder Mystery evenings offer entertainment that stays fresh throughout the year.
Heritage Presentation: Operated primarily by a dedicated team of volunteers, Churnet Valley Railway takes immense pride in preserving and showcasing the golden age of British rail travel. The meticulously restored steam locomotives, along with vintage carriages, offer passengers an authentic glimpse into the past.
Partnerships Galore: Beyond providing a thrilling day out, Churnet Valley Railway collaborates with external partners to bring Staffordshire some of its most loved events. From bringing festival-goers to villages accessible only by rail to hosting engaging and interactive educational events for children, Churnet Valley continues to offer new and exciting options to the communities they serve. Hop on board and experience the unique blend of nostalgia, scenic beauty, and warm hospitality that only Churnet Valley Railway can offer.
Contactgegevens
Station Road, ST13 7EE, Cheddleton, Verenigd Koninkrijk
- 01538360522
- enquiries@churnetvalleyrailway.co.uk
- churnetvalleyrailway.co.uk
4,8
Uitstekend
14K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Really well organised
Really well organised, lovely pie and mash, lovely scenes. Would recommend for a birthday treat.
21 augustus 2026
Antwoord van Churnet Valley Railway (1992) PLC
Thank you for your lovely, supportive review. We look forward to seeing you again!
Kind regards
Kaaren
01538 360522
A really enjoyable evening journey on…
A really enjoyable evening journey on the railway, with an excellent Mexican meal served.The train carriages are very well maintained, with comfortable and roomy table seating. Our meal was served by a delightful group of young people, who went out of their way to make it a special event for us.Food was hot, tasty and good portion sizes.
19 augustus 2026
Antwoord van Churnet Valley Railway (1992) PLC
Thank you so much for taking the time & trouble to give us such a lovely review.
We’re so pleased that you enjoyed your trip with us.
All of the team at the Churnet Valley Railway work really hard to ensure that all of our visitors have a wonderful & memorable time.
Please visit us again soon.
Kind regards
Kaaren
01538 360522
Antwoord van Churnet Valley Railway (1992) PLC
Thank you for your lovely, supportive review. We look forward to seeing you again!
Kind regards
Kaaren
01538 360522
We thought the experience was a joy
We thought the experience was a joy. A step back in time indeed. Staff were helpful and committed. The only small disappointment was the fact that our train couldn't make the incline close to the turn around...
19 augustus 2026
Antwoord van Churnet Valley Railway (1992) PLC
Thank you for your lovely review, please join us again for the full route through the Staffordshire Moorlands!
Kind regards
Kaaren
01538 360522
The volunteers were very friendly
The volunteers were very friendly, the food in the trio was delicious and the full train experience was delightful.
19 augustus 2026
Antwoord van Churnet Valley Railway (1992) PLC
Thank you so much for taking the time & trouble to give us such a lovely review.
We’re so pleased that you enjoyed your trip with us.
All of the team at the Churnet Valley Railway work really hard to ensure that all of our visitors have a wonderful & memorable time.
Please visit us again soon.
Kind regards
Kaaren
01538 360522
Absolutely brillant morning apart from…
Absolutely brillant morning apart from not being able to go last 4 Miles as the engine was struggling to get up the hill, staff are amazing very pleasant and the food was good to
19 augustus 2026
Antwoord van Churnet Valley Railway (1992) PLC
Thank you for taking the time to leave such a positive review about your trip with us! We’re delighted to hear that our service surpassed your expectations. Providing high-quality service is at the heart of everything we do, and your feedback reassures us that we’re on the right track.
Kind regards
Kaaren
01538 360522
Lovely little cafe at Froghall station…
Lovely little cafe at Froghall station and staff friendly and got chan e to stand on the footplate and chat to the driver
19 augustus 2026
Antwoord van Churnet Valley Railway (1992) PLC
Thank you so much for taking the time & trouble to give us such a lovely review.
We’re so pleased that you enjoyed your trip with us.
All of the team at the Churnet Valley Railway work really hard to ensure that all of our visitors have a wonderful & memorable time.
Please visit us again soon.
Kind regards
Kaaren
01538 360522
Great experience
Had a great time on the fish & chips train.
Collected fish and chips from the van before getting on train. Fish and chips were amazing!!
The train ride was great too and beautiful scenery, there was a lovely lady on the tea trolley who was very friendly and informative.
The only thing was we weren’t told we weren’t going on the circular route, so we assumed it had finished when we got back to froghall and started to get off, luckily someone else on the train said it was going back up and down again due to not being able to go on the circular route, I feel like this should have been mentioned when we collected the tickets, as a lot of people got off the train, and only had an hour journey instead of 2 which was what was paid for.
But we will be back soon as really enjoyed it.
19 augustus 2026
Antwoord van Churnet Valley Railway (1992) PLC
Thank you very much for taking the time to share your feedback. We are absolutely delighted to hear that you had a great time on our Fish and Chip train, that the food from the van was amazing, and that you enjoyed the beautiful scenery and the excellent service from our friendly tea trolley host. However, we are very sorry for the confusion regarding the journey's path and that you were not explicitly informed about the route adjustment when collecting your tickets. While operational constraints or safety regulations can occasionally require us to run an out-and-back journey instead of our traditional circular route, we completely agree that this should have been clearly communicated by our station staff and onboard crew. We are glad you were able to stay on board for the full duration, but we have addressed this feedback directly with our teams to ensure all passengers are properly informed of route changes in the future. Thank you once again for your valuable insights and your reassuring note that you will be returning. We look forward to welcoming you back on board.
Kind regards
kaaren
01538 360522
Train ride
Apart from the shortened journey it was a pleasant ride and a happy atmosphere
19 augustus 2026
Antwoord van Churnet Valley Railway (1992) PLC
Thank you for your support, please travel with us again.
Kind regards
Kaaren
01538 360522
family treat
great day worth the 1and half hour drive arrived park up no problem fantastic day all staff second to none
smell ov steam you never forget it we was dinner coach Diana for breakfast was top class value for money that is for shore had a great day so thank you all who puts the service together
19 augustus 2026
Antwoord van Churnet Valley Railway (1992) PLC
Thank you so much for your kind words regarding your trip with us! We’re so happy to hear that you had a great experience with our service. Our team strives to provide exceptional service, and knowing that we’ve met your expectations truly means a lot to us. We appreciate your support and look forward to serving you again in the future. If there's anything else we can do for you, don’t hesitate to contact us!
Kind regards
Kaaren
01538 360522
A great evening out
A fantastic well organised evening out, great views, great staff, great food from the buffet, superb well appointed carriages.
19 augustus 2026
Antwoord van Churnet Valley Railway (1992) PLC
Thank you for taking the time to leave such a positive review about your trip with us! We’re delighted to hear that our service surpassed your expectations. Providing high-quality service is at the heart of everything we do, and your feedback reassures us that we’re on the right track. We truly appreciate your trust. Should you need any further assistance, please feel free to contact us anytime.
Kind regards
Kaaren
01538 360522
Thank you - Great Experience
The staff can’t do enough for you. They work very hard to give everyone a lovely experience. My 8 year old grand daughter can’t wait to come again. It’s wonderful to be able to be able to experience travelling by steam.
19 augustus 2026
Antwoord van Churnet Valley Railway (1992) PLC
Thank you very much for taking the time to share your delightful feedback. We are absolutely thrilled to hear that you had such a wonderful day with us, and it is a true pleasure to know that your 8-year-old granddaughter is already eager to return. Our staff and volunteers work incredibly hard to create memorable moments for our guests, and your kind words regarding their dedication will be joyfully shared with the entire team. Preserving the magic of steam travel for younger generations is at the very heart of what we do, and we look forward to welcoming you and your granddaughter back on board for another journey.
Kind regards
Kaaren
01538 360522
Paid for a trip through the…
Paid for a trip through the countryside.. got a ride under the bridge and back. Awful
19 augustus 2026
Antwoord van Churnet Valley Railway (1992) PLC
Thank you for your feedback. We’re sorry that you were disappointed with the length of your journey.
Unfortunately, on the day of your visit we had to operate a shortened route due to the prevailing fire risk conditions. This was a necessary safety precaution, and we appreciate that this was disappointing for those who had been looking forward to travelling through the full length of the Churnet Valley.
We’re sorry that the shortened journey affected your experience and hope you’ll consider visiting us again when we are able to operate the full route.
Kind regards,
Debbie
01538 360522
From the initial reception at the…
From the initial reception at the Station, meal on the train, service from the waitress, comfort on the train, all the platform staff, everything was first class.
19 augustus 2026
Antwoord van Churnet Valley Railway (1992) PLC
Thank you so much for your kind words regarding your trip with us! We’re so happy to hear that you had a great experience with our service. Our team strives to provide exceptional service, and knowing that we’ve met your expectations truly means a lot to us. We appreciate your support and look forward to serving you again in the future. If there's anything else we can do for you, don’t hesitate to contact us!
Kind regards
Kaaren
01538 360522
Wonderful station and staff but 80 year engine failed its duty
Lovely station and staff were welcoming and pleasant. Our trip was cut short due to the engine not making an incline. So journey was a lot shorter and spent a long while sitting waiting. Spoilt the experience as we got bored.
19 augustus 2026
Antwoord van Churnet Valley Railway (1992) PLC
Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed our lovely station and that our team provided a welcoming and pleasant arrival. However, we are very sorry for the frustration caused when the train was unable to clear the incline, resulting in a shortened journey and a lengthy stationary delay. We completely understand how sitting in place for so long led to boredom and ultimately spoiled your experience, as this is far from the engaging and relaxing journey we aim to deliver. Thank you once again for your patience and your valuable feedback.
Kind regards
Kaaren
01538 360522
Friends birthday treat.
We had a brilliant couple of hours for a friend’s birthday something she wanted to do. And we all got to enjoy it with her. Very much enjoyed by all. Train didn’t manage the hill but that didn’t spoil it any. We got off the train and had a look around the station and even got some pics of us all. Lovely experience.
19 augustus 2026
Antwoord van Churnet Valley Railway (1992) PLC
Thank you for taking the time to leave such a positive review about your trip with us! We’re delighted to hear that our service surpassed your expectations. Providing high-quality service is at the heart of everything we do, and your feedback reassures us that we’re on the right track. We truly appreciate your trust. Should you need any further assistance, please feel free to contact us anytime.
Kind regards
Kaaren
01538 360522
Novel experience
Novel experience. First class dining. Food was lovely with good portions. Disappointingly the train couldn’t run the expected route due to fire risk. Had we known before we would have postponed.
19 augustus 2026
Antwoord van Churnet Valley Railway (1992) PLC
Thank you very much for taking the time to share your feedback. We are delighted to hear that you enjoyed our first-class dining experience and found the food to be lovely with good portions. However, we are very sorry for the disappointment caused by the route restriction. While seasonal fire risks and safety regulations regarding steam engine embers can unfortunately force emergency, last-minute track closures, we completely understand your frustration and your note that you would have preferred to postpone had you known sooner. We always aim to deliver the full, scenic experience to our passengers, and your feedback regarding pre-departure communication is invaluable as we review our notification processes.
Kind regards
Kaaren
01538 360522
Well the breakfast was good
Well the breakfast was good, and was enjoying the train ride but we were unable to complete the journey as the train couldn’t pull the carriages up the hill, so we had to go back.
19 augustus 2026
Antwoord van Churnet Valley Railway (1992) PLC
Thank you very much for taking the time to share your feedback. We are pleased to hear that you enjoyed a good breakfast and were having a pleasant train ride with us initially. However, we are very sorry for the disappointment and frustration caused when the train was unable to pull the carriages up the incline, preventing you from completing the full journey. We understand how disruptive it is to have an experience cut short by a mechanical failure, and this is certainly not the seamless ride we intend to provide. Thank you once again for your patience and your valuable feedback.
Kind regards
Kaaren
01538 360522
Friendly staff very helpful
Friendly staff very helpful . Great activity for all ages. Reasonable price. Free child ticket. Stopped off for lunch at Black Lion before catching train back.
19 augustus 2026
Antwoord van Churnet Valley Railway (1992) PLC
Thank you so much for your kind words regarding your trip with us! We’re so happy to hear that you had a great experience with our service. Our team strives to provide exceptional service, and knowing that we’ve met your expectations truly means a lot to us. We appreciate your support and look forward to serving you again in the future. If there's anything else we can do for you, don’t hesitate to contact us!
Kind regards
Kaaren
01538 360522
Antwoord van Churnet Valley Railway (1992) PLC
Thank you, please visit us again.
Kind regards
Kaaren
01538 360522
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.