Furniture Reviews 

It is with profound regret and immense disappointment that I feel compelled to revise all my previous glowing reviews of Cielo to a single, undeservedly generous one star.

I had been a loyal customer of Cielo, consistently impressed with their quality and service, and had enthusiastically recommended them to friends, several of whom made significant purchases based on my recommendations. However, it appears that as Cielo ambitiously shifts focus to expand into the UK and other markets, they have wholly abandoned any semblance of care for their existing customers.

My most recent experience with Cielo has been nothing short of a fiasco. They have sent me not one, but two faulty products—one of which I returned and the other I cannot bring myself to deal with, given the excruciating inefficiency of their customer service.

The Timeline of Failure
Let me outline the full scope of this debacle for clarity:

No Notification of Delivery
I was given no communication or delivery schedule for the items I ordered. The products were delivered while I was on holiday, and I only discovered this by sheer luck when my housekeeper was available to receive the goods. Even after multiple inquiries to their customer service team, I was fed a stream of excuses with no clarity—only to find out much later that the items had already been delivered days prior.

Delivery Without Inspection
Their delivery team refuses to unpack the goods upon arrival, leaving no opportunity to check for damages—of which there were plenty. Both bookshelves were damaged in transit, and the large cantilever umbrella arrived with a broken mechanism that rendered it unusable.

The Dangerously Faulty Umbrella
Upon my return, I attempted to use the umbrella only to discover that the mechanism to open and close it was broken. This left the large umbrella stuck fully open in my ocean-facing property—a location notorious for strong Cape Town winds.

This defective product became an immediate threat, turning into a massive kite poised to cause damage to my property and neighboring homes. Despite my urgent warnings, Cielo’s team took over a week to respond, during which time Cape Town’s infamous winds snapped the umbrella’s beams, tore through the fabric, and caused damage to my home’s walls.
Excessive Delays and Intrusions
When their technical team finally arrived, they were unprepared to act. They loitered on my property for over an hour while awaiting instructions from their head office. This is utterly unacceptable—my home is not a waiting room for disorganized management.

No Replacement, No Refund
After nearly two weeks of the umbrella being removed, I had heard nothing from Cielo. Despite taking my money and delivering a faulty product that caused damage to my property, they left me with no resolution and no communication. When I finally managed to reach them, they suggested returning the "repaired" product—an absolute insult. The damage was irreparable, and I refused to accept a patchwork solution.

Endless Red Tape for a Refund
After rejecting their ludicrous offer, I requested a refund. What followed was a nightmare of inefficiency and deflection. They required me to send my ID and banking details, which I promptly provided, only to face repeated claims that the documents had not been received—despite having clear evidence to the contrary. This back-and-forth continued for weeks.

The Result
I have now spent over ZAR 15,000 on a defective umbrella, dealt with damage to my property, endured weeks of unresponsive customer service, and still have no product or refund.

A Warning to Others
Cielo’s service has deteriorated to such an appalling degree that I can no longer recommend them to anyone. The sheer incompetence, lack of accountability, and disdain for their customers are staggering.

Unless you are prepared to:

Assemble products yourself,
Keep a full-time staff member on standby for unannounced deliveries, and
Exercise infinite patience to endure their chaotic and dismissive customer service,
I strongly advise against purchasing from this company.
To Cielo: You were once a brand I proudly supported and referred to others. This experience has not only eroded my trust in you but has left me questioning how you intend to sustain your reputation as you expand into other markets. Do better.

Excellent delivery service, ordered and delivered within the week
Stools are very nice, easy to put together.
Complements my room

Fab bar stools. Very reasonable price and super quick delivery

I am pleased with my product. It was as advertised and got delivered to my place without incident.

I just love everything about this place! Friendly helpful staff... very knowledgable about their products and top service! Would love to kit out my entire home with their stuff!!

Good product 👌

Quick delivery - great price and quality really happy with my bar stools - get so many compliments

Very Good quality & constant launches of SALES/promotions makes wishlists more affordable.
Items are always properly packed and transported.
Friendly courier/delivery services.
Would by nice to be able to buy on an account.

Excellent customer service.
DPD lost my parcel, Cielo were quick to respond to my queries.
They offered a refund but then parcel was relocated and delivered.

Best bed quality

The process of ordering was easy I had to return the product, and this process was smooth as well. Very satisfied customer

Wow!! This is my kind of store, my happy place 😊 Cielo Walmer is simply one of thee most beautiful, comfortable and stylish furniture stores I've ever stepped in, I loved every piece of item I saw in store. The friendly staff awaits with a smile, not overbearing, just enough to ensure you have the freedom to explore and experience the beauty. A special thanks to Portia for going the extra mile to ensure I got what I wanted. I absolutely love my dining table bench and chairs ♥ See you soon again 🌸

Cielo has been my go to for years. From bedroom, dining room to living room, I've filled my home with what I can only say is absolute style and quality. I just love the look, feel and defined quality that Cielo provides.

Their online shopping experience is flawless, had less problems finding what I wanted.

We had a few issues with the shade of the pedestals we bought. They must have been manufactured in different batches and the two pedestals varied in colour. Both were wood, however, one had a pink undertone whilst the other had an orange undertone. The after sales service was excellent. Our issues were resolved and we were very happy with their service. It's important to note that due to stock shortages, it did take some time, however, the company was always keeping us updated on the status of our query. The friendly staff at the Linbro Park warehouse in Johannesburg went out of their way to ensure we were happy with our exchange. They didn't just exchange the first sealed pedestal, they literally opened four boxes for us to compare the colour. I would highly recommend them. Thank you.

They were efficient and friendly during my whole shopping experience.
Love my purchases and each item was delivered to the correct address as I requested

The consultant demonstrating the product and other options was well informed and professional. He ensured the delivery was expedited as required.
The price was good and the quality is excellent.
Overall good experience, I will recommend the store and revisit.

Their online store is easy to navigate. Their products are true to the pictures you see online. The delivery service was quick and the company updates you regularly on the status of your shipment. Their product are of quality material and very sturdy. It will last a life time.

The couch looked as advertised. Very comfortable and can see that it is a good quality product. Will purchase from Cielo again.