Emily was very proffesional in her approach,she helped me through all the different aspecs of buying the vehicle.Extermely patient dealing with someone my age.if all Cinch sales people are as good a... Toon meer
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Lees wat reviewers zeggen
I bought an MG5 online today 20th August with help and information supplied by Emily Bourne @ Cinch Derby. She was excellent throughout and answered all my (many) questions. The process was smooth and... Toon meer
Really happy with my experience at Cinch in Derby. George Mitchell was an absolute hero from start to finish. He explained everything well regarding our car purchase and we felt so supported throu... Toon meer
Bedrijf heeft geantwoord
My wife called Cinch to ask about an MG4 at the Derby EV centre, she booked an appointment to go and see the vehicle. A confirmation email was sent with the following words included “Your car is re... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Buy a quality used car your way. We take the faff out of buying a car – browse online or test drive and buy The One in-store in Derby . You always get a 14-day money back guarantee and a 90-day warranty with cinch. Drive your car away the same day when you buy outright in-store. Alternatively, choose home delivery or collection from over 100 convenient locations. Your options don't stop there – you can buy outright or pay on finance. And you can part-exchange your old car to save on your next one. Our expert technicians perform thorough checks to make sure only the highest quality motors make the cut. Plus, all of our cars have at least six months' MOT and a recent service, so you can enjoy your car straight away when you cinch it.
Geschreven door het bedrijf
Contactgegevens
Raynesway, DE21 7WA, Derby, Verenigd Koninkrijk
- 0333 015 4101
4,3
Uitstekend
2K reviews
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Corey was very helpful and friendly
Corey was very helpful and friendly
17 juli 2026
Review zonder uitnodiging
Antwoord van cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Delivery service and customer service couldn’t be better!
Mark Arnold delivered the car and was so friendly and trustworthy when ordering the car the gentleman on the phone was also extremely helpful. Delivery service and customer service couldn’t be better!
22 juli 2026
Review zonder uitnodiging
Antwoord van cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Mia was very helpful on the phone and…
Mia was very helpful on the phone and Melanie made the delivery experience very straightforward and friendly. I really appreciated the emails guiding me through the paperwork, too.
22 juli 2026
Antwoord van cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Antwoord van cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Very enjoyable experience.
When we went to collect the car we instantly felt welcomed. Our person of contact Ian Neal was lovely and friendly. Ian went through the car with us and explained about charging the car as we had never bought an electric vehicle before.
The whole process was easy and quick. Me and my partner left the store saying how friendly Ian was.
Driving the car home was easy and there were no concerns with the car. Thank you very much for making our experience an enjoyable one.
20 juli 2026
Review zonder uitnodiging
Antwoord van cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Spot-on delivery service
I ordered my car a week before I moved house. There wasn't enough time to deliver it to my old address, so I made arrangements to have it delivered to my new address. It arrived promptly and on time. The gentleman who delivered it showed me around my new car and explained most of the new controls to me. There are still a few new things I'm discovering, but I love my new car.
6 juli 2026
Antwoord van cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Ian Neal was very swift and informative…
Ian Neal was very swift and informative and made me feel very comfortable
20 juli 2026
Review zonder uitnodiging
Antwoord van cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Ian neal
Ian neal - top guy. Made the experience quick and easy. Highly recommend
20 juli 2026
Review zonder uitnodiging
Antwoord van cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Simple and straightforward process
Simple and straightforward process, clearly explained.
22 juni 2026
Antwoord van cinch - Derby Superstore
Thank you for your 4-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Great experience
Great experience, was very simple and everyone was lovely. Only downside is, was told the car would be fully charged upon collection and it wasn’t, and it could’ve been cleaned better. I also called them to clarify something and the lady was quite rude at times, sounded like she was laughing and making me feel silly. People at the Derby store were 10/10 and couldn’t fault them. Also love my car ☺️
15 juli 2026
Antwoord van cinch - Derby Superstore
Thank you for your 4-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Very friendly
Was greeted by Ian and revived a very friendly and happy service. Hand over was very quick and easy. Would highly recommend
19 juli 2026
Review zonder uitnodiging
Antwoord van cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Easy to use and a fast delivery the car…
Easy to use and a fast delivery the car arrived early.
18 juli 2026
Antwoord van cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Was met by a very helpful lady Mia…
Was met by a very helpful lady Mia Seers who enabled me to purchase the car I was looking for . All sorted . I am very pleased and the coffee and biscuits were great too. Will certainly be making another purchase when I’m due a change. Thanks
18 juli 2026
Review zonder uitnodiging
Antwoord van cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Amazing
Amazing
Simple, quick and a company that their slogan is true to their word ( less faff) 2nd car off them now , brilliant
18 juli 2026
Antwoord van cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Hand over
Ian Neal handed me the car and he was efficient and helpful.
18 juli 2026
Review zonder uitnodiging
Antwoord van cinch - Derby Superstore
Thank you for your 4-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Really easy to deal with and gave a…
Really easy to deal with and gave a good price on my trade in also
17 juli 2026
Antwoord van cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Despite the slogan
Despite the slogan, It’s was actually pretty much faff getting our car
Been easier get it from a main dealer .
17 juli 2026
Review zonder uitnodiging
Antwoord van cinch - Derby Superstore
Thanks for leaving us a review.
Your feedback means a lot to us.
Our aim is to provide a 5-star service and we’re sorry to hear we didn’t quite hit the mark. We’ll use the information you’ve provided to continue to improve our service.
Kind regards,
cinch - Customer Experience Team
Was just a really good experience
Was just a really good experience, i would recomend CINCH to anyone i know looking for a car, really excellent !
16 juli 2026
Antwoord van cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Key - Pardeep was excellent in the car…
Pardeep was excellent in the car handover. Thank you cinch
16 juli 2026
Review zonder uitnodiging
Antwoord van cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Nearly a good experience
Everything was ok - disappointed by scratches on the tail gate bumper top that weren’t highlighted in any pictures or descriptions. When I called cinch just said wear and tear - I don’t agree and should be clear
16 juli 2026
Antwoord van cinch - Derby Superstore
Thank you for your 4-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
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