Ben helped me in providing a refund for the machine faulty. However I am disappointed with the frequency of the dryers not working in Lincoln Hall, University of Nottingham. It’s not just about the am... Toon meer
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Lees wat reviewers zeggen
I had an issue where my payment went through for Washer 6, but the machine didn't start and timed out without a refund. Ben was super helpful and friendly! He quickly looked into the transaction and p... Toon meer
The customer service was very helpful and efficient. I had an issue with a washing machine after I had already paid, and the agent quickly helped me process the refund. The communication was clear and... Toon meer
Bedrijf heeft geantwoord
Very very slow to respond with help on the live chat function even just when I responded to giving them my name. Also the app should let you know when a machine is out of order so that you don’t pay b... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Circuit is the UK's market leader in managed laundry providing high-quality services.
Contactgegevens
Halifax Road, HX6 4AJ, Ripponden, Verenigd Koninkrijk
- 01422 820040
- tp@circuitgroup.com
- circuit.co.uk
4,3
Uitstekend
2K reviews
Geen recente geschiedenis van het vragen naar reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Great support from Sophia!
19 april 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Good morning,
Thank you for your great 5 star feedback for Sophia.
Thank you, Isobelle.
I reported a faculty machine issue
I reported a faculty machine issue. It was handled very professional and my concerns were acknowledged and gave me a full refund.
Thank you Helen so much.
16 april 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Good morning Aneeshya,
Thank you for taking the time to leave a review and share your thoughts. I am happy to see that Helen was able to provide a great customer experience.
Thank you, Isobelle.
Sally at Circuit Go helped me resolve…with a faulty machine and refund issue
Sally at Circuit Go helped me resolve my issue in under 5 minutes. I have never experienced such quick responses. I am grateful to her for her help.
15 april 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Good morning Jasleen,
Thank you for taking the time to leave a review. It is great to see that Sally was able to assist with your query so quickly.
Thank you, Isobelle.
Sally helped me today to get a refund
Sally helped me today to get a refund, she was really nice and helpful.
But unfortunately these dryers are horrible!! Feels bad to ask for refund this often but I just can’t keep wasting money and time every week.
15 april 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Good morning,
Thank you for taking the time to leave a review and share your thoughts. I apologise for any inconvenience you experienced when using the dryers on site but I am happy to see that Sally was able to help you.
Please reach out to care@circuitgroup.com with the details of the site where you are using the machines so we are able to look into this.
Thank you, Isobelle.
Rubbish
Rubbish, so unreliable. There's always an issue with their machines actually working and when you have an issue their customer service is too bureaucratic to get anything done. When the app changed they had a ridiculous fee to get a refund and you had to literally call in to get that money refunded or transferred to the new app. You can imagine how frustrating it was and how many hours on the phone it took. Anyways my washings wet after two rounds in different machines, my hands broken and im carrying heavy damp clothes to go hang them around my tiny room like a muppet.
9 april 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Good Afternoon, I am sorry to hear that you have experienced an issue with one of the machines on site not working properly and I apologise for any inconvenience this may have caused. So we can investigate this further please reach out to care@circuitgroup.com and include the details of the site which this relates to so we can arrange for an engineer to attend if required and look into your refund.
Thank you, Holly.
The problem I had with a payment error…
The problem I had with a payment error was solved fast! Thanks
9 april 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Good Afternoon,
Thank you for your great five star feedback.
Thank you, Holly
Double Charge on app
This is the third time I have been charged twice for one wash cycle this year! I reached out to the support team each time the first two times they helped but today when talking to Travis he was very dismissive and just stopped responding. It's really frustrating because laundry is already so expensive at £3.90 for a single wash let alone being charged double and then also needing a dryer cycle at £2.40, that already £6.30 for one load. Honestly worst company in terms of customer experience and relationship management just because the clientele are students.
21 maart 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Good morning Tino,
I hope you are well. I am sorry to hear about your experience when trying to receive a refund. Please be assured this is being investigated internally.
Please reach out to care@circuitgroup.com so we can discuss this further.
Thank you, Isobelle.
Refund
Beth and Anna were both lovely and extremely helpful when processing a refund compared to their email service.
27 maart 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Good morning,
Thank you for taking the time to leave a review and share your thoughts. It is lovely to read that Beth and Anna were able to assist you with your refund. Please reach out to care@circuitgroup.com so we are able to discuss your email query further.
Thank you, Isobelle.
Beth delivered a great experience by…
Beth delivered a great experience by fixing the issue quickly and communicating clearly
27 maart 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Good morning,
Thank you for taking the time to leave a review. It is brilliant to see that Beth was able to provide a great customer experience and resolve your query.
Thank you, Isobelle.
Craig is highly professional
Craig is highly professional and efficient. He was contacted this morning with an issue and he was here within the hour and the issue was solved. Very good support to Broadgate Park
27 maart 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Good afternoon,
Thank you for taking the time to leave a review, I will make sure your feedback is passed on to Craig. We are glad to hear that we were able to provide you with a great customer experience and resolve the issue so quickly.
Thank you, Isobelle.
I am a student at University of…
I am a student at University of Nottingham and staying in Broadgate park, during my laundry I faced some issues and Craig helped me throughout the process.
Overall great service!!
27 maart 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Good afternoon Kasturi,
Thank you for taking the time to leave a review. It is great to see that Craig was able to assist you with your laundry query.
Thank you, Isobelle.
excellent customer service from Tee-Jay…
excellent customer service from Tee-Jay helped me with my issue very quickly
24 maart 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Good morning,
Thank you for taking the time to leave a review. It's great to hear that Tee-Jay was able to help you with your query.
Thank you, Isobelle.
Good
I always use the circuit Laundry, the machines need a clean and should be better maintained. Sometimes, the cycle can not be completed.
But Tee-Jay was very helpful and sorted out for me the refund. Thank you!
22 maart 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Good morning Julie,
Thank you for taking the time to write a review and share your thoughts. It is lovely to see that Tee-Jay was able to help sort your refund query.
Thank you, Isobelle.
Great Site Performance Manager
Steve Tidmarsh is very helpful and always friendly since he has been allocated to overlook our site. Contacted for an emergency and he got back to me straight away.
20 maart 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Good morning,
Thank you for taking the time to leave a review. It is great to see that Steve Tidmarsh is providing a brilliant customer experience on site and was able to respond to your query quickly.
Thank you, Isobelle.
Balance transfer
I had a query about transfer of balance from my old account to a new one, and Ariz was very helpful, telling me all I needed to know.
23 maart 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Good morning Dorothy,
Thank you for taking the time to leave a review. It is great to read that Ariz was able to assist with your balance transfer query.
Thank you, Isobelle.
Very efficient help!
Ellie was amazingly helpful with processing my Circuit issue. She responded very quickly and resolved my issue within minutes! Great customer service.
22 maart 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Hi Isabel,
Thank you for taking the time to leave a review. It is lovely to read that Ellie was able to help resolve your issue so quickly and provide a great customer experience.
Thank you, Isobelle.
Ellie is very helpful with me dealing…
Ellie is very helpful with me dealing with the machine issues
22 maart 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Good morning,
Thank you for taking the time to leave a review and share your thoughts. It is great to see that Ellie was able to assist you with your machine query and we will ensure this feedback is passed on.
Thank you, Isobelle.
I had an issue with the dryer.
I had an issue with the dryer.. after my clothes finished, they were not dried properly. I contacted customer care and was connected with Sophia. She was kind and polite and helped me get a refund.
21 maart 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Good morning,
Thank you for taking the time to write a review and share your thoughts. I am sorry to hear that you experienced an issue with a dryer on site but I am glad to see that Sophia was able to help you.
Thank you, Isobelle.
ginger security guard is a pervert
ginger security guard is a pervert
22 maart 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Hi Lauren,
This review is not related to Circuit Laundry. We advise speaking to your accommodation provider or site management in relation to your concern.
Thank you, Isobelle.
Sophia is great
Sophia is great
Helped me very quickly. Thanks Sophia I hope they’re paying you well
21 maart 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Good morning Thomas,
Thank you for taking the time to leave a review. It is brilliant to see that Sophia was able to assist you with your query quickly.
Thank you, Isobelle.
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