Ben helped me in providing a refund for the machine faulty. However I am disappointed with the frequency of the dryers not working in Lincoln Hall, University of Nottingham. It’s not just about the am... Toon meer
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Lees wat reviewers zeggen
I had an issue where my payment went through for Washer 6, but the machine didn't start and timed out without a refund. Ben was super helpful and friendly! He quickly looked into the transaction and p... Toon meer
The customer service was very helpful and efficient. I had an issue with a washing machine after I had already paid, and the agent quickly helped me process the refund. The communication was clear and... Toon meer
Bedrijf heeft geantwoord
Very very slow to respond with help on the live chat function even just when I responded to giving them my name. Also the app should let you know when a machine is out of order so that you don’t pay b... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Circuit is the UK's market leader in managed laundry providing high-quality services.
Contactgegevens
Halifax Road, HX6 4AJ, Ripponden, Verenigd Koninkrijk
- 01422 820040
- tp@circuitgroup.com
- circuit.co.uk
4,3
Uitstekend
2K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Bad hygiene
Equipment sometimes is faulty and in questionable condition (lack of hygiene - damp smell inside of washers, I have to stick my head inside every time I use this service to make sure my clothes will smell freshly whatsoever)
Apart from that, shoutout to Sophie from support team helping me getting a refund, thank you
22 mei 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Good morning Jakub,
I am sorry to hear that you feel this way about the equipment at your accommodation. Please reach out to care@circuitgroup.com with the details of where your laundry room is located so we can look into this.
I am glad to hear that Sophie was able to help process your refund.
Thank you, Isobelle.
The customer service is Amazing
The customer service is Amazing. Sophia helped transfer my balance from the old Circuit laundry plus app to the newer Circuit go app that I had been stressing about. She was very quick to respond and efficiently resolved my solution whilst being very kind and professional.
23 mei 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Good morning Victor,
Thank you for taking the time to leave a review. I am happy to read that Sophia was able to help resolve your query and provide a great customer experience.
Thank you, Isobelle.
Antwoord van Circuit Laundry
Good morning,
Thank you for taking the time to leave a review. I am glad to hear that Sully was able to help you.
Thank you, Isobelle.
Prompt reply and helpful Live chat…
Prompt reply and helpful Live chat service.
19 mei 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Good morning,
Thank you for taking the time to leave a review. Your feedback is valuable to us.
Thank you, Isobelle.
Quick and efficient service
They were very quick and my agent Beth resolved the issue efficiently
16 mei 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Hi Carys,
Thank you for your five star review, I will make sure your feedback is passed on to our support team. We are glad to hear that we were able to provide you with a great customer experience while speaking to our team regarding your query.
Thank you, Isobelle.
Fast communication skills and Beth…
Fast communication skills and Beth helped me with my issue
16 mei 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Hi,
Thank you for your great feedback! It is great to see that Beth was able to assist with your query and get this resolved for you.
Thank you, Isobelle.
Spoke with Tori
Spoke with Tori, they were very quick and clear with helping!
15 mei 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Hi,
It is brilliant to read that Tori was able to provide you with a great customer experience when contacting our helpdesk team with your query. Thank you for taking the time to leave a review.
Isobelle.
The experience was excellent
The experience was excellent, as Circuit go helped me to do everything I need regarding the washing or the drying of my clothes.
22 oktober 2025
Review zonder uitnodiging
Antwoord van Circuit Laundry
Good morning Ali,
Thank you for taking the time to write a review and share your thoughts. It is great to hear about your positive experience using Circuit Go.
Thank you, Isobelle.
Terms and Conditions are designed to…
Terms and Conditions are designed to rob you out of your money. Once you add money to your wallet, they will charge you 2 pound of admin fees and weeks to get it refunded, while other applications simply refund your money. Also, you can say bye bye to refunding any credit after 12 months! Customer service also not helpful just repeating templates they have been given. I would never agai use Circuit Go.
10 mei 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Hi,
I apologise for the delay you have experienced when trying to receive a refund of unused credit from your account. We understand how frustrating slow service can be and are actively working to reduce our response times.
If your problem is still unresolved please reach out to us at care@circuitgroup.com with the details of your issue and the phone number linked to your account so we can resolve this.
Thank you, Isobelle.
Good service
The machine was faulty and I requested a refund. Sophia was great help and got everything sorted within a few minutes. Great service!
9 mei 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Hi Meagan,
Thank you for your great feedback! It is great to see that Sophia was able to assist with your query and get this resolved as soon as possible.
Thank you, Isobelle.
Sophia was highly attentive
Sophia has been attentive and professional, and issued my request promptly! Much recommended service.
9 mei 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Hi Zaya,
Thank you for your great 5 star review, I will make sure your feedback is passed on to Sophia. We are glad to hear that we were able to provide you with a great customer experience while speaking to our team regarding your query.
Thank you, Isobelle.
Very Nice
Quite expensive, but the service is amazing, I'm at Battery Park and when I was having some issues a guy called Craig was super helpful actual lifesaver! Never had any issues with the machines not washing or drying properly!
6 mei 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Hi Logan,
It is brilliant to read that Craig was able to provide you with a great customer experience when using the laundry services. Thank you for taking the time to leave a review. Isobelle.
Quick and easy
Quick and easy, fast customer service. Sully was quick at finding my details and sorting it all for me
6 mei 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Good morning Benji,
Thank you for taking the time to leave a review and share your thoughts. It is great to see that Sully was able to assist you with your query quickly.
Thank you, Isobelle.
Live agent was great, app not so much
Beth was great at responding to queries today and helping me with my issue, however I’d like to report an issue with the App. The ChatBox on the Circuit Go app closes automatically when I log out of the app, which means all the progress of reporting my problem to an agent is gone too.
4 mei 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Good morning Bess,
Thank you for taking the time to leave a review and share your thoughts. It is lovely to read that Beth was able to assist you with your query. We also appreciate your feedback regarding the live chat system as we are always looking for ways to improve our customer experience.
Thank you, Isobelle.
Efficient
Beth solved my problem in a very efficient and professional manner, with prompt responses. Thank a lot!
4 mei 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Hi Isabella,
Thank you for taking the time to leave a review. It is great to hear that Beth was able to assist you and provide a brilliant customer experience.
Thank you, Isobelle.
Super clean laundry room and kind…
Super clean laundry room and kind staff, thank you to Craig for being so helpful!
30 april 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Good morning Katy,
Thank you for your great five star feedback. It is brilliant to hear about your positive experience using Circuit laundry and speaking with Craig one of our site performance managers.
Thank you, Isobelle.
Faulty machines but great customer service
The machines are often faulty and broken but every time I have requested a refund, I have spoken with a member of staff named Georgia who has been easy to communicate with and very helpful.
23 april 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Good morning Ciara,
I apologise for any inconvenience you have experienced when using the laundry machines. But I am glad to see that Georgia was able to assist with your query.
Thank you, Isobelle.
Resolved quickly! I had an issue with one of the dryers…
I had an issue with one of the dryers after payment it didn’t recognise my payment and was still requesting payment so went on the online chat and Ellie was super helpful and the problem was resolved quickly! Very happy with how quick it was resolved
19 april 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Good morning Jade,
Thank you for taking the time to leave a review. I am sorry to hear that you experienced an issue when trying to pay for a dryer but it is great to see that Ellie was able to resolve this quickly for you.
Thank you, Isobelle.
The dryer was not working reached out…
The dryer was not working reached out to the live chat, Sophia was really helpful, she processed my refund immediately
19 april 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Hi,
Thank you for taking the time to write a review and share your thoughts. It is brilliant to see that Sophia was able to help resolve your dryer query quickly for you.
Thank you, Isobelle.
I fell into a issue with the product…
I fell into a issue with the product this company provides and of course asked for help and the staff member Sophia so so helpful and kind and quickly helped me resolve the issue with no issues or fuss just quick easy and helpful
19 april 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Good morning Lucy,
Thank you for taking the time to leave a review. I am glad to hear that Sophia was able to assist you and I apologise for any inconvenience you experienced while using the laundry.
Thank you, Isobelle.
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