i swear i gagged once opening a machine everytime i tell them that the machines are unsanitary and smelly, the reception (university quays essex) tells me to contact circuit, and when i do, cir... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
While the laundry rooms can seem a bit out-dated and not in the cleanest conditions, it is very easy to use. I love that they have different payment methods - either in the card machine or in the app.... Toon meer
Bedrijf heeft geantwoord
I’m contacting them because I’m having trouble receiving the one-time verification code for my account. Whenever I try to verify my phone number, I receive a notification that says Error, S... Toon meer
Bedrijf heeft geantwoord
Chris was very helpful and professional. He listened to my issue, handled my refund request efficiently, and made the whole process easy. I'm very grateful for his help and excellent customer service.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Circuit is the UK's market leader in managed laundry providing high-quality services.
Contactgegevens
Halifax Road, HX6 4AJ, Ripponden, Verenigd Koninkrijk
- 01422 820040
- tp@circuitgroup.com
- circuit.co.uk
4,3
Uitstekend
2K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very helpful staff-Ellie
I had an issue with both the washing machine and the dryer where my clothes either didn’t wash dry and so I was upset that I had lost my money so I reached out to customer service and a lady called Ellie, helped me and was able to give you my refund back in less than 20 minutes. She was really helpful and I’m just happy that I didn’t lose my money.
4 oktober 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Good Afternoon Rayaa, Thanks for your feedback! We're sorry to hear you had issues with both the washer and dryer, but we're glad Ellie was able to help and get your refund sorted so quickly. We'll be sure to pass on your kind words to her. Thank you, Holly
The support team especially Ellie was…
The support team especially Ellie was of great help. She was very supportive and understanding.
3 oktober 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Good Afternoon Sarthak, Thanks for your feedback! We're so pleased Ellie was able to help and provide the support you needed. Thank you, Holly
Savairah was such a help
Savairah was such a help. She made sure that we were refunded when the machine broke.
2 oktober 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Good Afternoon Ahana, Thanks for your feedback! We're glad Savairah was able to help and get your refund sorted. Thank you, Holly
Good customer service
2 oktober 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Good Afternoon, thank you for taking the time to leave a review! We are happy to hear you received great customer service! Thank you, Holly
Morgan sorted out my problem and she…
Morgan sorted out my problem and she wad so kind, friendly and helpful
2 oktober 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Hey, thanks so much for leaving a great review. I will make sure Morgan sees this.
Circuit
Helpful Customer Service
Very helpful customer service who were quick to resolve an issue that I emailed about.
No complaints. Thanks especially to Morgan who kept me updated.
1 oktober 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Ah, this is such a lovely review. Thanks so much. Morgan will be really pleased with your comments.
Circuit
Swift refund
Dryer did not work but my refund was processed swiftly by Morgan.
2 oktober 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Brilliant - I'm really glad we were able to help with a refund quickly.
Thank you
Circuit
Ariz was able to help me quickly!
2 oktober 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Thanks so much for sharing some feedback on how good Ariz was. We really appreciate this.
Thanks again
Circuit
Damaged my clothes, then 18 days of silence
Absolutely appalling. On 13 September a loose metal part inside Dryer 33 (AA Building, University of Surrey) ripped three of my garments to pieces. This is a machine they are responsible for maintaining.
Their front-line staff do reply, I'll give them that. Every time I email or chat, someone answers, apologises and says the damage team will contact me. Then nothing. I submitted the Damaged Clothing Form (job ref 70791263) with photos and care labels the same day, exactly as they asked. On 18 September I was told in writing that the claims team would contact me "by the end of the day". They didn't. On 26 September a live chat agent told me to expect an update on Monday. Still nothing.
18 days. The damage team has not sent me a single message, not even a reference number or acknowledgement. They had time to send me a link to leave a review on this site though.
I'm a student paying for these machines, and they destroy my belongings and then ignore me. I'm claiming £100 and will take this to the university, Citizens Advice and the small claims court if this isn't sorted out.
13 september 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Hi
Thank you for your review. We always try to get things right but unfortunately we've got this wrong.
We'd really like the opportunity to resolve this for you and have reached out by email. As soon as we get your reply we progress your claim urgently.
Again really sorry.
Thanks
Circuit
Suppor was fantastic
Suppor was fantastic,
Machine broke down and would not start after I already payed. Got my money back 30 min later thanks to Savaira, tech support bery patience and understanding despite obvious spelling mistake on my behalf.
App little bit glitchy. It shows my wrong number and can't see to change it
1 oktober 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Hey.
This is a really nice review and I am so glad we were able to help you.
Always here if you have any laundry problems.
Thanks again
Circuit
Customer service
Due to a machine malfunction, I was forced to pay twice for a single use. When I requested a refund for the extra charge, Morgan promptly resolved the issue. I am very grateful. it.
1 oktober 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Hi, Thank you for taking the time to share your experience. We apologise for the inconvenience caused by the machine fault, but we're pleased to hear that Morgan was able to promptly sort out your refund. We'll make sure your lovely feedback is shared with him. Thank you, Holly
amazing customer service
Had a problem with one of the dryers so I contacted customer service via telephone and spoke with Savaira. Very lovely and helped me sort out my problem within 2 minutes!
30 september 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Hi Luke, thank you for your feedback. We're delighted to hear that Savaira was able to assist you so quickly and resolve the issue with your dryer. We'll be sure to pass on your kind comments to her. Thank you, Holly
Ben is really kind and willing to help…
Ben is really kind and willing to help me than other staff.
30 september 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Hi Yue, thank you for your feedback. We're delighted to hear that Ben has been so helpful and supportive. Thank you, Holly
Quick response to the issue
I had an awful experience with a malfunctioning washing machine, which cost me £4.30. I contacted the service centre for a refund. Thanks to Morgan and Laura, I received a quick response to the issue.
29 september 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Hi, thank you for taking the time to leave a review. We're really glad Morgan and Laura were able to assist you with your refund. Thank you, Holly
Thanks to Morgan for the assistance
Thanks to Morgan for the assistance. Really appreciated it!
30 september 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Hi, thank you for the review. We're really glad to hear Morgan was helpful assisting you with your query. Thank you, Holly
speedy response
30 september 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Hi John, thank you for the review. We're delighted that our team was able to respond quickly and help you with your enquiry. We really appreciate your feedback. Thank you, Holly
Ben dealt with my situation very well…
Ben dealt with my situation very well and I was easily able to get a refund for my mistake
30 september 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Good morning, and thank you for your positive comments. We're pleased to know that Ben was able to help with your query and offer the assistance you required.
Thank you,
Maisy
Washer connection issue
The washer had a connection issue: after making payment, the transaction was not registered by the machine. A second attempt was made, and the machine worked. Customer service promptly resolved the issues and has stated a refund will be processed for the initial payment. 4 stars only because the customer service chat had connection issues also
29 september 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Good morning, thank you for taking the time to share your feedback. We appreciate you bringing the issues you experienced to our attention. We're pleased that our Customer Service Team was able to assist you promptly. We'll ensure your feedback regarding the connection issues is passed on to the relevant team.
Thank you,
Maisy
Savaira was extremely helpful and…
Savaira was extremely helpful and importantly polite
29 september 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Good morning. We appreciate you taking the time to share your feedback. It's wonderful to hear that Savaira was able to assist you with your query.
Thank you,
Maisy
customer service was great
customer service was great
a very helpful person called savarah helped me from the exeter circuit laundry
29 september 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Good morning. Thank you for your lovely feedback. We’re thrilled to hear that Savaira was able to support you and provide assistance with your query. We will ensure your comment gets back to her.
Thank you,
Maisy
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.