Circuit Laundry Reviews 

Their customer service team is genuinely an utter joke. Used a machine with a fairly small load of washing to be dried, after 2 attempts and payments to dry it, it was still wet and cold (clearly an issue with the machine because it what world does that not dry). I was told it was a “user error” because I estimated the machine to be approximately 40% full which is considered “severely underloaded” - literally what they told me verbatim, I laughed out loud, so ridiculous. Explained I had done an exact same load in a different dryer and it worked perfectly fine so how is that my error because the first machine didn’t work? Makes no sense to me. But they’re too cheap to reimburse me because of their ridiculous “policies”. If you have an issue with the machine I wouldn’t even bother reaching out because their team is so dismissive and unhelpful.

My issue was handled quickly and efficiently with no hiccups.

The laundry is easy to you and the customer service is helpful when there is an issue. They will refund money if there is a problem with the machines.

I had some issues with the payment machine; it did not give me a refund automatically. The customer service was rude and not helpful as well, only repeating the same template over and over again.
Never using it again.

Had an issue with a faulty machine that charged me a few times. Contacted them next morning and after 5 minutes of chat. Money was refunded. Fast and swiftly.
I was attended by Rachel :)

The machines/terminals broke down twice in 30 days and the company refused to refund because 'it was reported after 48 hours'. This is total nonsense.

I was struggling to get a washing machine to work but they refunded and stayed on the line with me to make sure I got my wash. It was very helpful and the fact you can call someone makes it better, thank you Savaira!

Spoke to Favaira who was able to sort my problem very quickly despite my poor signal, no wait time on the call either

Utterly abysmal. Automatically selects a location almost a mile away for some unknown reason, and what’s more, you can’t even change the location after manually.

Ok, so maybe if I contact their customer support it’ll work then right? Nope! The line is supposedly open until 15:00 on Sundays, but I contacted them almost an hour sooner and it was already closed, with a lovely message reminding me that it shouldn’t be closed.

The fact they have the audacity to also charge a fee for refunds is insult to injury. Universities should just do it in house

I had a problem where one of the dryers in my residence hall wasn't working. Morgan helped me out incredibly quickly and easily, so the issue was resolved within a few minutes. The refund was also processed directly, without me having to ask for it. The customer service, especially Morgan, is great!

Sazaira has helped me really well with my queries!!

I had a problem with a machine and it was fixed in 5 minutes. Great service!

Great customer service from Savaira

Tee-Jay was really helpful when I got a problem with the machine. Great location and easy to use.

Beth was incredibly helpful, refunded straight away and sorted my issue immediately

Beth was incredibly quick to respond and refund me and was very kind

Morgan helps me really fast to solve the problem, and the refund is now back on the app

Well I forgot to add detergent to laundry machines bc their design is horrible there are no place to pour my detergent. Anyways I contact with the customer service and Morgan helped me a lot to get a refund. Again thanks for your help and time Morgan 💙💙

Customer service is absolutely great! I communicated what had happened and I got my refund issued instantly. However, I do think the washing machines are too big for the place I'm staying at. I would need weeks of laundry to reach the maximum and I feel like smaller washing machines would benefit both the company and the customers.

Morgan was really helpful