Circuit Laundry Reviews 

Morgan was really helpful

Really good, thanks to Ellie for help me refund the wrong payment

I just failed to make the washer start by paying by the App. However, the refund just work smoothly. Thanks Ellie for the help!

I am giving these stars for their lovely customer service. Otherwise, the machines' quality, maintenance, and hygiene aren't worth the money you pay per cycle.

I had an issue with the dryer, it didn't dry my clothes and I had to pay twice to get just wet clothes back. Thanks to Sully my issue was resolved

Had an issue with a wash so contacted customer support and sully was super helpful on resolving the issue super quick with zero problems!

Had an issue and needed a refund the customer service was very straight forward and getting a refund was simple. Sully was very helpful and I appreciate there help.

Sully was helpful and understanding with resolving my issue with a faulty dryer.

The most hilarious and unprofessional individuals I have ever had the displeasure of using. I am currently staying in Scape Guildford, whose washing facilities are managed by Circuit Laundry. I purchased a wash pass to use in my accommodation. The wash pass terms say that you can only use the wash pass at the site you purchased it from (fair enough) yet I find myself unable to use the wash pass I purchased in my own building. Instead, I need to go all the way next door to the other Scape Guildford building, get special access to the building (because I’m not staying in the building that Circuit allows me to do my washing in) and wash my clothes there.

I have a washing room in my own building. Managed by circuit. The building is called Scape Guildford. And yet somehow I am unable to do my washing in Scape Guildford because Circuit insists that I need to go to the other scape Guildford. Circuit support have refused to fix this issue, simply claiming that “wash passes can only be used at the site of purchase” I CANNOT USE MY WASHPASS AT THE SITE OF PURCHASE. THAT IS MY PROBLEM. I’m not looking for a refund. I’m just looking to be able to use my wash pass at the site it was meant to be used at.

Edit: I finally received a proper response and a new code to put in that should work across both sites, except the code crashes my app whenever I put it in.

Edit 2: The code finally worked, and the escalated response team proved helpful. Upgrading to 3 stars from 1 star.

Edit 3: After a discussion with the WASHPASS manager, the issue has now been resolved and the two sites have been synced into one. The manager also assured me that Circuit would be working to update similar locations around the UK. While this whole experience probably should have been tested for, better to fix it late than never.

Professional and Attentive service when calling Pavaira to rectify a machine fault.

Constantly increasing prices of machines.

Now costs £6.70 for a small wash + dry cycle. Predatory.

Sophia was very helpful with my refund

Support was provided immediately, nice costomer service, polite and patient.

Morgan was really helpful and quick to find solutions!

Both Sally and Beth very kindly helped me claim some money back from the old Circuit Laundry app, which I could then use as a coupon discount on Circuit Go. Great service, thanks.

The customer service was really good and fast.

Lauren at Circuit was pleasant to speak with - very quickly resolved my issue, gave practical steps for checking the machine, and confirming an engineer would be sent over to have a look. Possibly the most smooth & pleasant experience I have had